note.alert.yaml

#
# Email template: note.alert.yaml
#
# Sent to staff members when a new internal note is appended to a ticket.
# Internal notes can only be added by staff members.
#
---
notes: |
    Sent to staff members when a new internal note is appended to a ticket.
    Internal notes can only be added by staff members.

subject: |
    New Internal Note Alert
body: |
    <h3><strong>Hi %{recipient.name},</strong></h3>
    An internal note has been appended to ticket <a
    href="%{ticket.staff_link}">#%{ticket.number}</a>
    <br>
    <br>
    <table>
    <tbody>
    <tr>
        <td>
            <strong>From</strong>:
        </td>
        <td>
            %{note.poster}
        </td>
    </tr>
    <tr>
        <td>
            <strong>Title</strong>:
        </td>
        <td>
            %{note.title}
        </td>
    </tr>
    </tbody>
    </table>
    <br>
    %{note.message}
    <br>
    <br>
    <hr>
    To view/respond to the ticket, please <a
    href="%{ticket.staff_link}">login</a> to the support ticket system
    <br>
    <br>
    <em style="font-size: small; ">Your friendly Customer Support
    System</em>
    <br>
    <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
    alt="Powered by osTicket" width="126" height="19" style="width: 126px;">