message.alert.yaml

#
# Email template: message.alert.yaml
#
# Sent to staff members when a new message is posted by a user to a ticket.
# This can occur if the users responds to an email from the system or visits
# the customer web portal and posts a new message there.
#
---
notes: |
    Sent to staff members when a new message is posted by a user to a
    ticket.  This can occur if the users responds to an email from the
    system or visits the customer web portal and posts a new message there.

subject: |
    New Message Alert
body: |
    <h3><strong>Hi %{recipient.name},</strong></h3>
    New message appended to ticket <a
    href="%{ticket.staff_link}">#%{ticket.number}</a>
    <br>
    <br>
    <table>
    <tbody>
    <tr>
        <td>
             <strong>From</strong>:
        </td>
        <td>
             %{ticket.name} &lt;%{ticket.email}&gt;
        </td>
    </tr>
    <tr>
        <td>
             <strong>Department</strong>:
        </td>
        <td>
             %{ticket.dept.name}
        </td>
    </tr>
    </tbody>
    </table>
    <br>
    %{message}
    <br>
    <br>
    <hr>
    <div>To view or respond to the ticket, please <a
    href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
    >login</span></a> to the support ticket system</div>
    <em style="color: rgb(127,127,127); font-size: small; ">Your friendly
    Customer Support System</em><br>
    <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
    alt="Powered by osTicket" width="126" height="19" style="width: 126px;">