open.inc.php

<?php
if(!defined('OSTCLIENTINC')) die('Access Denied!');
$info=array();
if($thisclient && $thisclient->isValid()) {
    $info=array('name'=>$thisclient->getName(),
                'email'=>$thisclient->getEmail(),
                'phone'=>$thisclient->getPhone(),
                'phone_ext'=>$thisclient->getPhoneExt());
}

$info=($_POST && $errors)?Format::htmlchars($_POST):$info;
?>
<h1>Open a New Ticket</h1>
<p>Please fill in the form below to open a new ticket.</p>
<form id="ticketForm" method="post" action="open.php" enctype="multipart/form-data">
  <?php csrf_token(); ?>
  <input type="hidden" name="a" value="open">
  <table width="800" cellpadding="1" cellspacing="0" border="0">
    <tbody>
    <tr>
        <td class="required">Help Topic:</td>
        <td>
            <select id="topicId" name="topicId" onchange="javascript:
                    $('#dynamic-form').load(
                        'ajax.php/form/help-topic/' + this.value);
                    ">
                <option value="" selected="selected">&mdash; Select a Help Topic &mdash;</option>
                <?php
                if($topics=Topic::getPublicHelpTopics()) {
                    foreach($topics as $id =>$name) {
                        echo sprintf('<option value="%d" %s>%s</option>',
                                $id, ($info['topicId']==$id)?'selected="selected"':'', $name);
                    }
                } else { ?>
                    <option value="0" >General Inquiry</option>
                <?php
                } ?>
            </select>
            <font class="error">*&nbsp;<?php echo $errors['topicId']; ?></font>
        </td>
    </tr>
    <?php UserForm::getStaticForm()->render(false, 'Your Information'); ?>
    </tbody>
    <tbody id="dynamic-form">
        <?php if ($forms) {
            foreach ($forms as $form) {
                include(CLIENTINC_DIR . 'templates/dynamic-form.tmpl.php');
            }
        } ?>
    </tbody>
    <tbody>
    <tr><td colspan="2"><hr /></td></tr>
    <tr>
        <td class="required">Message:</td>
        <td>
            <div style="margin-bottom:0.5em;"><em>Please provide as much detail as possible so we can best assist you.</em> <font class="error">*&nbsp;<?php echo $errors['message']; ?></font>
                </div>
            <textarea id="message" cols="60" rows="8" name="message"
                class="richtext ifhtml draft"
                data-draft-namespace="ticket.client"
                data-draft-object-id="<?php echo substr(session_id(), -12); ?>"
                ><?php echo $info['message']; ?></textarea>
        </td>
    </tr>

    <?php if(($cfg->allowOnlineAttachments() && !$cfg->allowAttachmentsOnlogin())
            || ($cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid()))) { ?>
    <tr>
        <td>Attachments:</td>
        <td>
            <div class="uploads"></div><br>
            <input type="file" class="multifile" name="attachments[]" id="attachments" size="30" value="" />
            <font class="error">&nbsp;<?php echo $errors['attachments']; ?></font>
        </td>
    </tr>
    <tr><td colspan=2>&nbsp;</td></tr>
    <?php } ?>
    <?php
    if($cfg->allowPriorityChange() && ($priorities=Priority::getPriorities())) { ?>
    <tr>
        <td>Ticket Priority:</td>
        <td>
            <select id="priority" name="priorityId">
                <?php
                    if(!$info['priorityId'])
                        $info['priorityId'] = $cfg->getDefaultPriorityId(); //System default.
                    foreach($priorities as $id =>$name) {
                        echo sprintf('<option value="%d" %s>%s</option>',
                                        $id, ($info['priorityId']==$id)?'selected="selected"':'', $name);

                    }
                ?>
            </select>
            <font class="error">&nbsp;<?php echo $errors['priorityId']; ?></font>
        </td>
    </tr>
    <?php
    }
    ?>
    <?php
    if($cfg && $cfg->isCaptchaEnabled() && (!$thisclient || !$thisclient->isValid())) {
        if($_POST && $errors && !$errors['captcha'])
            $errors['captcha']='Please re-enter the text again';
        ?>
    <tr class="captchaRow">
        <td class="required">CAPTCHA Text:</td>
        <td>
            <span class="captcha"><img src="captcha.php" border="0" align="left"></span>
            &nbsp;&nbsp;
            <input id="captcha" type="text" name="captcha" size="6">
            <em>Enter the text shown on the image.</em>
            <font class="error">*&nbsp;<?php echo $errors['captcha']; ?></font>
        </td>
    </tr>
    <?php
    } ?>
    <tr><td colspan=2>&nbsp;</td></tr>
    </tbody>
  </table>
  <p style="padding-left:150px;">
        <input type="submit" value="Create Ticket">
        <input type="reset" value="Reset">
        <input type="button" value="Cancel" onClick='window.location.href="index.php"'>
  </p>
</form>