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<?php
/*********************************************************************
slas.php
SLA - Service Level Agreements
Peter Rotich <peter@osticket.com>
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http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require('admin.inc.php');
include_once(INCLUDE_DIR.'class.sla.php');
$sla=null;
if($_REQUEST['id'] && !($sla=SLA::lookup($_REQUEST['id'])))
$errors['err']='Unknown or invalid API key ID.';
if($_POST){
switch(strtolower($_POST['do'])){
case 'update':
if(!$sla){
$errors['err']='Unknown or invalid SLA plan.';
}elseif($sla->update($_POST,$errors)){
$msg='SLA plan updated successfully';
}elseif(!$errors['err']){
$errors['err']='Error updating SLA plan. Try again!';
}
break;
case 'add':
if(($id=SLA::create($_POST,$errors))){
$msg='SLA plan added successfully';
$_REQUEST['a']=null;
}elseif(!$errors['err']){
$errors['err']='Unable to add SLA plan. Correct error(s) below and try again.';
}
break;
case 'mass_process':
if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
$errors['err'] = 'You must select at least one plan.';
} else {
switch(strtolower($_POST['a'])) {
case 'enable':
$sql='UPDATE '.SLA_TABLE.' SET isactive=1 '
.' WHERE id IN ('.implode(',', db_input($_POST['ids'])).')';
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if(db_query($sql) && ($num=db_affected_rows())) {
if($num==$count)
$msg = 'Selected SLA plans enabled';
else
$warn = "$num of $count selected SLA plans enabled";
} else {
$errors['err'] = 'Unable to enable selected SLA plans.';
}
break;
case 'disable':
$sql='UPDATE '.SLA_TABLE.' SET isactive=0 '
.' WHERE id IN ('.implode(',', db_input($_POST['ids'])).')';
if(db_query($sql) && ($num=db_affected_rows())) {
if($num==$count)
$msg = 'Selected SLA plans disabled';
else
$warn = "$num of $count selected SLA plans disabled";
} else {
$errors['err'] = 'Unable to disable selected SLA plans';
}
break;
case 'delete':
$i=0;
foreach($_POST['ids'] as $k=>$v) {
if(($p=SLA::lookup($v)) && $p->delete())
$i++;
}
if($i && $i==$count)
$msg = 'Selected SLA plans deleted successfully';
elseif($i>0)
$warn = "$i of $count selected SLA plans deleted";
elseif(!$errors['err'])
$errors['err'] = 'Unable to delete selected SLA plans';
break;
default:
$errors['err']='Unknown action - get technical help.';
$errors['err']='Unknown action/command';
break;
}
}
$page='slaplans.inc.php';
if($sla || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
$page='slaplan.inc.php';
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
?>