Newer
Older
<?php
/*
* Ticket Preview popup template
*
*/
$staff=$ticket->getStaff();
$lock=$ticket->getLock();
$error=$msg=$warn=null;
if($lock && $lock->getStaffId()==$thisstaff->getId())
$warn.=' <span class="Icon lockedTicket">Ticket is locked by '.$lock->getStaffName().'</span>';
elseif($ticket->isOverdue())
$warn.=' <span class="Icon overdueTicket">Marked overdue!</span>';
echo sprintf(
'<div style="width:600px; padding: 2px 2px 0 5px;" id="t%s">
<h2>Ticket #%s: %s</h2><br>',
$ticket->getNumber(),
$ticket->getNumber(),
Format::htmlchars($ticket->getSubject()));
if($error)
echo sprintf('<div id="msg_error">%s</div>',$error);
elseif($msg)
echo sprintf('<div id="msg_notice">%s</div>',$msg);
elseif($warn)
echo sprintf('<div id="msg_warning">%s</div>',$warn);
echo '<ul class="tabs">';
echo '
<li><a id="preview_tab" href="#preview" class="active"
><i class="icon-list-alt"></i> Ticket Summary</a></li>';
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
if ($ticket->getNumCollaborators()) {
echo sprintf('
<li><a id="collab_tab" href="#collab"
><i class="icon-fixed-width icon-group
faded"></i> Collaborators (%d)</a></li>',
$ticket->getNumCollaborators());
}
echo '</ul>';
echo '<div class="tab_content" id="preview">';
echo '<table border="0" cellspacing="" cellpadding="1" width="100%" class="ticket_info">';
$ticket_state=sprintf('<span>%s</span>',ucfirst($ticket->getStatus()));
if($ticket->isOpen()) {
if($ticket->isOverdue())
$ticket_state.=' — <span>Overdue</span>';
else
$ticket_state.=sprintf(' — <span>%s</span>',$ticket->getPriority());
}
echo sprintf('
<tr>
<th width="100">Ticket State:</th>
<td>%s</td>
</tr>
<tr>
<th>Create Date:</th>
<td>%s</td>
</tr>',$ticket_state,
Format::db_datetime($ticket->getCreateDate()));
if($ticket->isClosed()) {
echo sprintf('
<tr>
<th>Close Date:</th>
<td>%s <span class="faded">by %s</span></td>
</tr>',
Format::db_datetime($ticket->getCloseDate()),
($staff?$staff->getName():'staff')
);
} elseif($ticket->getEstDueDate()) {
echo sprintf('
<tr>
<th>Due Date:</th>
<td>%s</td>
</tr>',
Format::db_datetime($ticket->getEstDueDate()));
}
echo '</table>';
echo '<hr>
<table border="0" cellspacing="" cellpadding="1" width="100%" class="ticket_info">';
if($ticket->isOpen()) {
echo sprintf('
<tr>
<th width="100">Assigned To:</th>
<td>%s</td>
</tr>',$ticket->isAssigned()?implode('/', $ticket->getAssignees()):' <span class="faded">— Unassigned —</span>');
}
echo sprintf(
'
<tr>
<th>From:</th>
<td>%s <span class="faded">%s</span></td>
</tr>
<tr>
<th width="100">Department:</th>
<td>%s</td>
</tr>
<tr>
<th>Help Topic:</th>
<td>%s</td>
</tr>',
Format::htmlchars($ticket->getName()),
$ticket->getEmail(),
Format::htmlchars($ticket->getDeptName()),
Format::htmlchars($ticket->getHelpTopic()));
echo '
</table>';
echo '</div>'; // ticket preview content.
?>
<div class="tab_content" id="collab" style="display:none;">
<table border="0" cellspacing="" cellpadding="1">
<colgroup><col style="min-width: 250px;"></col></colgroup>
<?php
if (($users=$ticket->getCollaborators())) {?>
<?php
foreach($users as $user) {
echo sprintf('<tr><td %s><i class="icon-%s"></i> %s <em><%s></em></td></tr>',
($user->isActive()? '' : 'class="faded"'),
($user->isActive()? 'comments' : 'comment-alt'),
$user->getName(),
$user->getEmail());
}
} else {
echo "Ticket doesn't have collaborators.";
}?>
</table>
<br>
<?php
echo sprintf('<span><a class="collaborators"
href="#tickets/%d/collaborators">%s</a></span>',
$ticket->getId(),
$ticket->getNumCollaborators()
? 'Manage Collaborators' : 'Add Collaborator'
);
?>
</div>
<?php
$options = array();
$options[]=array('action'=>'Thread ('.$ticket->getThreadCount().')','url'=>"tickets.php?id=$tid");
if($ticket->getNumNotes())
$options[]=array('action'=>'Notes ('.$ticket->getNumNotes().')','url'=>"tickets.php?id=$tid#notes");
if($ticket->isOpen())
$options[]=array('action'=>'Reply','url'=>"tickets.php?id=$tid#reply");
if($thisstaff->canAssignTickets())
$options[]=array('action'=>($ticket->isAssigned()?'Reassign':'Assign'),'url'=>"tickets.php?id=$tid#assign");
if($thisstaff->canTransferTickets())
$options[]=array('action'=>'Transfer','url'=>"tickets.php?id=$tid#transfer");
$options[]=array('action'=>'Post Note','url'=>"tickets.php?id=$tid#note");
if($thisstaff->canEditTickets())
$options[]=array('action'=>'Edit Ticket','url'=>"tickets.php?id=$tid&a=edit");
if($options) {
echo '<ul class="tip_menu">';
foreach($options as $option)
echo sprintf('<li><a href="%s">%s</a></li>',$option['url'],$option['action']);
echo '</ul>';
}
echo '</div>';
?>