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<?php
if(!defined('OSTSCPINC') || !$thisstaff) die('Access Denied');
$info=array();
$qstr='';
if($canned && $_REQUEST['a']!='add'){
$title='Update Canned Reply';
$action='update';
$submit_text='Save Changes';
$info=$canned->getInfo();
$info['id']=$canned->getId();
$qstr.='&id='.$canned->getId();
}else {
$title='Add New Canned Reply';
$action='create';
$submit_text='Add Reply';
$info['isenabled']=isset($info['isenabled'])?$info['isenabled']:1;
$qstr.='&a='.$_REQUEST['a'];
}
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
<form action="canned.php?<?php echo $qstr; ?>" method="post" id="save" enctype="multipart/form-data">
<input type="hidden" name="do" value="<?php echo $action; ?>">
<input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
<input type="hidden" name="id" value="<?php echo $info['id']; ?>">
<h2>Canned Reply</h2>
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr>
<th colspan="2">
<h4><?php echo $title; ?></h4>
<em>Canned reply settings</em>
</th>
</tr>
</thead>
<tbody>
<tr>
<td width="180" class="required">Status:</td>
<td>
<input type="radio" name="isenabled" value="1" <?php echo $info['isenabled']?'checked="checked"':''; ?>>Active
<input type="radio" name="isenabled" value="0" <?php echo !$info['isenabled']?'checked="checked"':''; ?>>Disabled
<span class="error">* <?php echo $errors['isenabled']; ?></span>
</td>
</tr>
<tr>
<td width="180" class="required">Department:</td>
<td>
<select name="dept_id">
<option value="0">— All Departments —</option>
<?php
$sql='SELECT dept_id, dept_name FROM '.DEPT_TABLE.' dept ORDER by dept_name';
if(($res=db_query($sql)) && db_num_rows($res)) {
while(list($id,$name)=db_fetch_row($res)) {
$selected=($info['dept_id'] && $id==$info['dept_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<span class="error">* <?php echo $errors['dept_id']; ?></span>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Canned Reply</strong>: Make the title short and clear. </em>
</th>
</tr>
<tr>
<td colspan=2>
<div><b>Title</b><span class="error">* <?php echo $errors['title']; ?></span></div>
<input type="text" size="70" name="title" value="<?php echo $info['title']; ?>">
<br><br><div><b>Canned Response</b> <font class="error">* <?php echo $errors['response']; ?></font>
(<a class="tip" href="ticket_variables">Supported Variables</a>)</div>
<textarea name="response" cols="21" rows="12" style="width: 80%;"><?php echo $info['response']; ?></textarea>
<br><br><div><b>Canned Attachments</b> (optional) <font class="error"> <?php echo $errors['files']; ?></font></div>
<?php
if($canned && ($files=$canned->getAttachments())) {
echo '<div id="canned_attachments"><span class="faded">Uncheck to delete the attachment on submit</span><br>';
foreach($files as $file) {
$hash=$file['hash'].md5($file['id'].session_id().$file['hash']);
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echo sprintf('<label><input type="checkbox" name="files[]" id="f%d" value="%d" checked="checked">
<a href="file.php?h=%s">%s</a> </label> ',
$file['id'], $file['id'], $hash, $file['name']);
}
echo '</div><br>';
}
//Hardcoded limit... TODO: add a setting on admin panel - what happens on tickets page??
if(count($files)<10) {
?>
<div>
<input type="file" name="attachments[]" value=""/>
</div>
<?}?>
<div class="faded">You can upload up to 10 attachments per canned response.</div>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Internal Notes</strong>: Notes about the canned reply. </em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea name="notes" cols="21" rows="8" style="width: 80%;"><?php echo $info['notes']; ?></textarea>
</td>
</tr>
</tbody>
</table>
<p style="padding-left:225px;">
<input type="submit" name="submit" value="<?php echo $submit_text; ?>">
<input type="reset" name="reset" value="Reset">
<input type="button" name="cancel" value="Cancel" onclick='window.location.href="canned.php"'>
</p>
</form>