settings.autoresponder.yaml

#
# This is popup help messages for the Admin Panel -> Settings -> Autoresponder
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
#   title - Link title
#   href - href of link (links starting with / are translated to the
#       helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
new_ticket:
    title: New Ticket
    content: >
        Enable this if you want an autoresponse to be sent to the User on new ticket.
    links:
      - title: New Ticket Autoresponse Template
        href: /scp/templates.php?default_for=ticket.autoresp

new_ticket_by_staff:
    title: New Ticket by Staff
    content: >
        Notice sent when an Agent creates a ticket on behalf of the User. <em>Agent
        can override this when creating new tickets.</em>
    links:
      - title: New Ticket Notice Template
        href: /scp/templates.php?default_for=ticket.notice

new_message_for_submitter:
    title: New Message Confirmation
    content: >
        Confirmation notice sent when a new message is appended to an existing
        ticket.
    links:
      - title: New Message Confirmation Template
        href: /scp/templates.php?default_for=message.autoresp

new_message_for_participants:
    title: New Message Notice
    content: >
        Broadcast messages received from message submitter to all other
        participants on the ticket.
    links:
      - title: New Activity Notice Template
        href: /scp/templates.php?default_for=ticket.activity.notice

overlimit_notice:
    title: Overlimit Notice
    content: >
        Ticket denied notice sent to User on <span
        class="doc-desc-title">Maximum Open Tickets</span> violation.
    links:
      - title: Overlimit Notice Template
        href: /scp/templates.php?default_for=ticket.overlimit

      - title: Set <em>Maximum Open Tickets</em>
        href: /scp/settings.php?t=tickets