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<?php
if(!defined('OSTSCPINC') || !$thisstaff || !$thisstaff->canCreateTickets()) die('Access Denied');
$info=array();
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
<form action="tickets.php?a=open" method="post" id="save" enctype="multipart/form-data">
<input type="hidden" name="do" value="create">
<input type="hidden" name="a" value="open">
<h2>Open New Ticket</h2>
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr>
<th colspan="2">
<h4>New Ticket</h4>
<em><strong>User Information</strong></em>
</th>
</tr>
</thead>
<tbody>
<tr>
<td width="160" class="required">
Email Address:
</td>
<td>
<input type="text" size="45" name="email" id="email" class="typeahead" value="<?php echo $info['email']; ?>"
autocomplete="off" autocorrect="off" autocapitalize="off">
<span class="error">* <?php echo $errors['email']; ?></span>
<?php
if($cfg->notifyONNewStaffTicket()) { ?>
<input type="checkbox" name="alertuser" <?php echo (!$errors || $info['alertuser'])? 'checked="checked"': ''; ?>>Send alert to user.
<?php
} ?>
</td>
</tr>
<tr>
<td width="160" class="required">
Full Name:
</td>
<td>
<input type="text" size="45" name="name" id="name" value="<?php echo $info['name']; ?>">
<span class="error">* <?php echo $errors['name']; ?></span>
</td>
</tr>
<tr>
<td width="160">
Phone Number:
</td>
<td>
<input type="text" size="18" name="phone" id="phone" value="<?php echo $info['phone']; ?>">
<span class="error"> <?php echo $errors['phone']; ?></span>
Ext <input type="text" size="5" name="phone_ext" id="phone_ext" value="<?php echo $info['phone_ext']; ?>">
<span class="error"> <?php echo $errors['phone_ext']; ?></span>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Ticket Information</strong>:</em>
</th>
</tr>
<tr>
<td width="160" class="required">
Ticket Source:
</td>
<td>
<select name="source">
<option value="" selected >— Select Source —</option>
<option value="Phone" <?php echo ($info['source']=='Phone')?'selected="selected"':''; ?>>Phone</option>
<option value="Email" <?php echo ($info['source']=='Email')?'selected="selected"':''; ?>>Email</option>
<option value="Other" <?php echo ($info['source']=='Other')?'selected="selected"':''; ?>>Other</option>
</select>
<font class="error"><b>*</b> <?php echo $errors['source']; ?></font>
</td>
</tr>
<tr>
<td width="160" class="required">
Department:
</td>
<td>
<select name="deptId">
<option value="" selected >— Select Department —</option>
<?php
if($depts=Dept::getDepartments()) {
foreach($depts as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['deptId']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
<font class="error"><b>*</b> <?php echo $errors['deptId']; ?></font>
</td>
</tr>
<tr>
<td width="160" class="required">
Help Topic:
</td>
<td>
<select name="topicId">
<option value="" selected >— Select Help Topic —</option>
<?php
if($topics=Topic::getHelpTopics()) {
foreach($topics as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['topicId']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
<font class="error"><b>*</b> <?php echo $errors['topicId']; ?></font>
</td>
</tr>
<tr>
<td width="160" class="required">
Subject:
</td>
<td>
<input type="text" name="subject" size="55" value="<?php echo $info['subject']; ?>">
<font class="error">* <?php echo $errors['subject']; ?></font>
<em><strong>Issue summary</strong>: Detailed summary of the reason(s) of opening the ticket. <font class="error">* <?php echo $errors['issue']; ?></font></em>
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</th>
</tr>
<tr>
<td colspan=2>
<textarea name="issue" cols="21" rows="8" style="width:80%;"><?php echo $info['issue']; ?></textarea>
<br><em>The user will be able to see the summary and any associated responses.</em>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Response</strong>: Optional response to the above issue.</em>
</th>
</tr>
<tr>
<td colspan=2>
<?php
if(($cannedResponses=Canned::getCannedResponses())) {
?>
<div>
Canned Response:
<select id="cannedResp" name="cannedResp">
<option value="0" selected="selected">— Select a canned response —</option>
<?php
foreach($cannedResponses as $id =>$title) {
echo sprintf('<option value="%d">%s</option>',$id,$title);
}
?>
</select>
<label><input type='checkbox' value='1' name="append" id="append" checked="checked">Append</label>
</div>
<?php
} ?>
<textarea name="response" id="response" cols="21" rows="8" style="width:80%;"><?php echo $info['response']; ?></textarea>
<?php
if($cfg->allowAttachments()) { ?>
<br><em><b>Attachments:</b> Response required when files are attached.</em>
<?php
if($info['cannedattachments']) {
foreach($info['cannedattachments'] as $k=>$id) {
if(!($file=AttachmentFile::lookup($id))) continue;
$hash=$file->getHash().md5($file->getId().session_id().$file->getHash());
echo sprintf('<label><input type="checkbox" name="cannedattachments[]" id="f%d" value="%d" checked="checked">
<a href="file.php?h=%s">%s</a> </label> ',
$file->getId(), $file->getId() , $hash, $file->getName());
}
}
?>
</div>
<div class="file_input">
<input type="file" class="multifile" name="attachments[]" size="30" value="" />
</div>
} ?>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Internal Note</strong>: Optional internal note (recommended on assignment) <font class="error"> <?php echo $errors['note']; ?></font></em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea name="note" cols="21" rows="6" style="width:80%;"><?php echo $info['note']; ?></textarea>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Ticket Options</strong>: Due date, when set, overwrites SLA grace period.</em>
</th>
</tr>
<tr>
<td width="160">
Due Date:
</td>
<td>
<input class="dp" id="duedate" name="duedate" value="<?php echo Format::htmlchars($info['duedate']); ?>" size="12" autocomplete=OFF>
<?php
$min=$hr=null;
if($info['time'])
list($hr, $min)=explode(':', $info['time']);
echo Misc::timeDropdown($hr, $min, 'time');
<font class="error"> <?php echo $errors['duedate']; ?> <?php echo $errors['time']; ?></font>
<em>Time is based on your time zone (GMT <?php echo $thisstaff->getTZoffset(); ?>)</em>
</td>
</tr>
<tr>
<td width="160">
Priority:
</td>
<td>
<select name="priorityId">
<option value="0" selected >— System Default —</option>
<?php
if($priorities=Priority::getPriorities()) {
foreach($priorities as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['priorityId']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
<font class="error"> <?php echo $errors['priorityId']; ?></font>
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</td>
</tr>
<?php
if($thisstaff->canAssignTickets()) { ?>
<tr>
<td width="160">Assign To:</td>
<td>
<select id="assignId" name="assignId">
<option value="0" selected="selected">— Select Staff Member OR a Team —</option>
<?php
if(($users=Staff::getAvailableStaffMembers())) {
echo '<OPTGROUP label="Staff Members ('.count($users).')">';
foreach($users as $id => $name) {
$k="s$id";
echo sprintf('<option value="%s" %s>%s</option>',
$k,(($info['assignId']==$k)?'selected="selected"':''),$name);
}
echo '</OPTGROUP>';
}
if(($teams=Team::getActiveTeams())) {
echo '<OPTGROUP label="Teams ('.count($teams).')">';
foreach($teams as $id => $name) {
$k="t$id";
echo sprintf('<option value="%s" %s>%s</option>',
$k,(($info['assignId']==$k)?'selected="selected"':''),$name);
}
echo '</OPTGROUP>';
}
?>
</select> <span class='error'> <?php echo $errors['assignId']; ?></span>
</td>
</tr>
<?php
} ?>
<?php
if($thisstaff->canCloseTickets()) { ?>
<tr>
<td width="160">
Ticket Status:
</td>
<td>
<input type="checkbox" name="ticket_state" value="closed" <?php echo $info['ticket_state']?'checked="checked"':''; ?>>
<b>Close On Response</b> <em>(Only applicable if response is entered)</em>
</td>
</tr>
<?php
} ?>
<tr>
<td>Signature:</td>
<td>
<?php
$info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
?>
<label><input type="radio" name="signature" value="none" checked="checked"> None</label>
<?php
<label><input type="radio" name="signature" value="mine"
<?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> My signature</label>
<?php
} ?>
<label><input type="radio" name="signature" value="dept"
<?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>>
Dept. Signature (if set)</label>
<span style="padding-left:25px;">
</td>
</tr>
</tbody>
</table>
<p style="padding-left:250px;">
<input type="submit" name="submit" value="Open">
<input type="reset" name="reset" value="Reset">
<input type="button" name="cancel" value="Cancel" onclick='window.location.href="tickets.php"'>