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<?php
if(!defined('OSTCLIENTINC') || !$thisclient || !$ticket || !$ticket->checkClientAccess($thisclient)) die('Access Denied!');
$info=($_POST && $errors)?Format::htmlchars($_POST):array();
$dept = $ticket->getDept();
//Making sure we don't leak out internal dept names
if(!$dept || !$dept->isPublic())
$dept = $cfg->getDefaultDept();
?>
<table width="800" cellpadding="1" cellspacing="0" border="0" id="ticketInfo">
<tr>
<td colspan="2" width="100%">
<h1>
Ticket #<?php echo $ticket->getExtId(); ?>
<a href="view.php?id=<?php echo $ticket->getExtId(); ?>" title="Reload"><span class="Icon refresh"> </span></a>
</h1>
</td>
</tr>
<tr>
<td width="50%">
<table class="infoTable" cellspacing="1" cellpadding="3" width="100%" border="0">
<tr>
<th width="100">Ticket Status:</th>
<td><?php echo ucfirst($ticket->getStatus()); ?></td>
</tr>
<tr>
<th>Department:</th>
<td><?php echo Format::htmlchars($dept->getName()); ?></td>
</tr>
<tr>
<th>Create Date:</th>
<td><?php echo Format::db_datetime($ticket->getCreateDate()); ?></td>
</tr>
</table>
</td>
<td width="50%">
<table class="infoTable" cellspacing="1" cellpadding="3" width="100%" border="0">
<tr>
<th width="100">Name:</th>
<td><?php echo ucfirst($ticket->getName()); ?></td>
</tr>
<tr>
<th width="100">Email:</th>
<td><?php echo Format::htmlchars($ticket->getEmail()); ?></td>
</tr>
<tr>
<th>Phone:</th>
<td><?php echo $ticket->getPhoneNumber(); ?></td>
</tr>
</table>
</td>
</tr>
</table>
<br>
<h2>Subject:<?php echo Format::htmlchars($ticket->getSubject()); ?></h2>
<br>
<span class="Icon thread">Ticket Thread</span>
<div id="ticketThread">
<?php
if($ticket->getThreadCount() && ($thread=$ticket->getClientThread())) {
$threadType=array('M' => 'message', 'R' => 'response');
foreach($thread as $entry) {
//Making sure internal notes are not displayed due to backend MISTAKES!
if(!$threadType[$entry['thread_type']]) continue;
$poster = $entry['poster'];
if($entry['thread_type']=='R' && ($cfg->hideStaffName() || !$entry['staff_id']))
$poster = ' ';
?>
<table class="<?php echo $threadType[$entry['thread_type']]; ?>" cellspacing="0" cellpadding="1" width="800" border="0">
<tr><th><?php echo Format::db_datetime($entry['created']); ?> <span><?php echo $poster; ?></span></th></tr>
<tr><td><?php echo Format::display($entry['body']); ?></td></tr>
if($entry['attachments'] && ($links=$ticket->getAttachmentsLinks($entry['id'], $entry['thread_type']))) { ?>
<tr><td class="info"><?php echo $links; ?></td></tr>
<?php
} ?>
</table>
}
}
?>
</div>
<div class="clear" style="padding-bottom:10px;"></div>
<?php if($errors['err']) { ?>
<div id="msg_error"><?php echo $errors['err']; ?></div>
<?php }elseif($msg) { ?>
<div id="msg_notice"><?php echo $msg; ?></div>
<?php }elseif($warn) { ?>
<div id="msg_warning"><?php echo $warn; ?></div>
<?php } ?>
<form id="reply" action="tickets.php?id=<?php echo $ticket->getExtId(); ?>#reply" name="reply" method="post" enctype="multipart/form-data">
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<h2>Post a Reply</h2>
<input type="hidden" name="id" value="<?php echo $ticket->getExtId(); ?>">
<input type="hidden" name="a" value="reply">
<table border="0" cellspacing="0" cellpadding="3" width="800">
<tr>
<td width="160">
<label>Message:</label>
</td>
<td width="640">
<?php
if($ticket->isClosed()) {
$msg='<b>Ticket will be reopened on message post</b>';
} else {
$msg='To best assist you, please be specific and detailed';
}
?>
<span id="msg"><em><?php echo $msg; ?> </em></span><font class="error">* <?php echo $errors['message']; ?></font><br/>
<textarea name="message" id="message" cols="50" rows="9" wrap="soft"><?php echo $info['message']; ?></textarea>
</td>
</tr>
<?php
if($cfg->allowOnlineAttachments()) { ?>
<tr>
<td width="160">
<label for="attachment">Attachments:</label>
</td>
<td width="640" id="reply_form_attachments" class="attachments">
<div class="uploads">
</div>
<div class="file_input">
<input class="multifile" type="file" name="attachments[]" size="30" value="" />
</div>
</td>
</tr>
<?php
} ?>
</table>
<p style="padding-left:165px;">
<input type="submit" value="Post Reply">
<input type="reset" value="Reset">
<input type="button" value="Cancel" onClick="history.go(-1)">
</p>
</form>