osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
How osTicket works for you
- Users create tickets via your website, email, or phone
- Incoming tickets are saved and assigned to agents
- Agents help your users resolve their issues
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free.
Installation
osTicket now supports bleeding-edge installations. The easiest way to install the software and track updates is to clone the public repository. Create a folder on you web server (using whatever method makes sense for you) and cd into it. Then clone the repository (the folder must be empty!):
git clone https://github.com/osTicket/osTicket-1.7 .osTicket uses the git flow development model, so you’ll need to switch to the develop branch in order to see the bleeding-edge feature additions.
git checkout develop Follow the usual install instructions (beginning from Manual Installation above), except, don't delete the setup/ folder. For this reason, such an installation is not recommended for a public-facing support system.
Help
Visit the wiki or the forum. And if you'd like professional help managing your osTicket installation, commercial support is available.
Contributing
Create your own fork of the project and use git-flow to create a new feature. Once the feature is published in your fork, send a pull request to begin the conversation of integrating your new feature into osTicket.