osTicket-1.10-rc.3
Third release candidate for osTicket v1.10
=== Enhancements
* Compatibility with PHP7 (#2828)
* Share tickets among organization members (#2405)
* Add lock semantics compatible with v1.9 (lock on view) (f826189)
* Staff login backdrop is customizable (#2468)
* Add advanced search for closed date, thread last message, thread last
response (#2444)
* Disable auto-claim by department (#2591)
* Properly flag SYSTEM thread postings (#2702)
* Add option to use dept/agent name on replies (#2700)
* Add a preference option to set the sort order of the thread entries in DESC
or ASC order (#2700)
* Thread dates can be shown as relative or absolute timestamps (#2700)
* Make Avatars optional on thread view (#2701)
* Make Authentication Tokens Optional (auto-login links in emails) (#2714)
* Use icons for ticket and task actions (#2760)
* role: Add option to use primary role on assignment (#2832)
=== Improvements
* All improvements cited in v1.9.12 and v1.9.13
* Fix deleting of custom logos (#2433)
* Fix assignment setting on new tasks (#2452)
* Fix subject display of non-short-answer fields on ticket view and ticket
queue (#2463)
* Fix advanced search of ticket source (#2479)
* Forbid adding deleted forms via "Manage Forms" (#2483)
* Use horizontal tabs for translatable article content rather than the left
tabs in a table (#2484)
* Fix lock expiration time if PHP and database have different time zones
(#2533)
* Fix user class and ID matching from email headers (#2549)
* Fix emission of `Content-Language` header in client portal for multiple
system languages, thanks @t-oster (#2555)
* Fix deployment of fresh git repo or download on PHP 5.6 (#2571)
* Fix handling of abbreviated database timezones like `CDT` (#2570)
* Fix incorrect height display of avatars (#2580, #2609)
* Sort help topic names case insensitively, thanks @jdelhome3578 (#2530)
* Fix detection of looped emails (f2cac64)
* Fix crash in ticket preview (popout) if ticket has no thread (bd9e9c5)
* Fix javascript crash adding new ticket filter (d2af0eb)
* Fix crash if the `name` field of a user is a drop-down (ec0b2c5)
* Fix incorrect SQL query removing departments (cf6cd81)
* Properly fallback to database file storage if system is misconfigured (1580136)
* Fix crash handling fields with `__` in the name in the VisibilityConstraint
class (b3d09b6)
* Remove staff-dept records when removing an agent (ecf6931)
* Avoid crashing processing ORM records with NULL select_related models (#2589)
* Fix several full-text search related issues (#2588, #2603)
* Fix crash sending registration link for a guest user (#2552)
* Avoid showing lock icon for expired locks on ticket listing (#2617)
* Fix incorrect redirect from SSO authentication, thanks @kevinoconnor7
(#2641)
* Fix vertical overflow of uploaded image preview (#2616)
* Fix unnecessary dropping of CDATA table on MySQL 5.6 (#2638)
* Fix several issues on user directory ticket listing (#2626)
* Fix encoding of attachment filenames in emails (#2586)
* Fix warning rendering advanced search dialog, thanks @t-oster (#2594)
* Fix bounce message loop for message alert to a bad agent email address
(#2639)
* Make fulltext search optional on user lookup (#2657)
* Add the [claim] feature again (#2681)
* Fix agent's Signature & Timezone dropped on update (#2720)
* Fix crash in user CSV import (#2708)
* Fix crash in user ajax lookup (#2600)
* Send Reference and In-Reply-To headers only for thread items pertinent to
the receiving user (#2723)
* Properly clean HTML custom fields (#2736)
* Fix changing/saving properties on internal ticket statuses, with the
exception of the state (#2767)
* Fix CSV list import (#2738)
* Fix late redirect header for single ticket typeahead result (#2830)
* Add sortable column headers in the ticket and task queues (#2761)
* Fix several issues with the file CLI app (#2808)
* Fix config crash on install (#2827, #2844)
* Set due date based on user's timezone (#2812, #2981)
* Fix crash rendering some email addresses to string (#2844)
* Fix crash rendering thread with invalid timestamps (#2844)
* Log assignment note (comments), if any, when staff created ticket is
assigned (#2944)
* Change transient SLA, on transfer, if target department has a valid SLA
(#2944)
* Fix typo on task transfer modal dialog (#2944)
* Fix ticket source on ticket edit (#2944)
* Convert user time to database time when querying stats (#2944)
* Fix date picker clearing input on invalid date format (#2944)
* Show topic-specific thank-you page (#2915)
* Department manager can be excluded from the new ticket alert (#2974)
* Do not scrub iframe `@src` attribute (#2940)
* Use full-text search for quick-search typeahead boxes (#2479)
* Speed up a few slow and noisy queries (5c68eb3, 340fee7, 208fcc3)
* Lower memory requirements processing attachments (#2491, #2492)
* Ensure agent still has access when reopening a ticket (#2768)
* Always perform validation server-side for ajax uploads (#2844)
* Protect access to files shown in the FileUpload field (#2618)
* Decode entities prior to HTML scrubbing (#2940)
=== Known Issues
* Uploading multiple files simultaneous (via drag and drop) will cause some
files to be dropped