# # Email template: ticket.autoreply.yaml # # Sent to a user when an automatic canned response is posted to a ticket # when it is created # --- notes: | Sent to a user when an automatic canned response is posted to a ticket when it is created. Available variables for replacement: %{ticket.*}, %{response} subject: | Re: %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> A request for support has been created and assigned ticket <a href="%{recipient.ticket_link}">#%{ticket.number}</a> with the following automatic reply <br> <br> Topic: <strong>%{ticket.topic.name}</strong> <br> Subject: <strong>%{ticket.subject}</strong> <br> <br> %{response} <br> <br> <div style="color: rgb(127, 127, 127);">Your %{company.name} Team,<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small;"><em>We hope this response has sufficiently answered your questions. If you wish to provide additional comments or information, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div>