# # This is popup help messages for the Admin Panel -> Settings -> System page # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- helpdesk_status: title: Helpdesk Status content: > Enables the client portal and the staff interface. If this option is disabled, then only staff marked as <b>Admins</b> will be able to access the helpdesk. helpdesk_url: title: Helpdesk URL content: > This URL is the base of your osTicket installation. It is used in email communication to direct end users back to your helpdesk. helpdesk_name: title: Helpdesk Name content: > Name that will appear in the browser tab when at your client interface. If your help desk page is bookmarked, this will be the title/name of the site page default_dept: title: Default Department content: > Determines the default department for tickets submitted that do not have a department auto-assigned by help topic or incoming email links: - title: Manage Departments href: /scp/departments.php page_size: title: Default Page Size content: > This determines the number of tickets per page on the ticket view (Staff Panel > Tickets). This can be defined in the "My Preferences" for each staff member log_level: title: Default Log Level content: > Determines the level of issues that will be saved in the system log including, excess log-ins, denied tickets, etc. log_purge: title: Purge Logs content: > Length, in months, you would like to keep the system log activity for viewing on the System Logs page. name_format: title: Default Name Format content: > Formatting technique used to format names throughout the system. Email templates will use the format for names if no other format is specified in the place holder. # Authentication settings password_reset: title: Password Expiration Policy content: > Sets how often (in months) staff members will be required to change their password. If disabled (set to "No expiration"), passwords will not expire. # Date and time options date_and_time: title: Localized Date Formats content: > Set up the format for the client’s Date & Time. To set time/date for staff, go to Admin Panel > Staff > select staff profile to edit links: - title: PHP date() formats href: "http://php.net/date" - title: Your preferences href: /scp/profile.php