<?php
//Note that ticket obj is initiated in tickets.php.
if(!defined('OSTSCPINC') || !$thisstaff || !is_object($ticket) || !$ticket->getId()) die('Invalid path');
//Make sure the staff is allowed to access the page.
if(!@$thisstaff->isStaff() || !$ticket->checkStaffPerm($thisstaff)) die('Access Denied');
//Re-use the post info on error...savekeyboards.org (Why keyboard? -> some people care about objects than users!!)
$info=($_POST && $errors)?Format::input($_POST):array();
//Get the goodies.
$dept = $ticket->getDept(); //Dept
$role = $thisstaff->getRole($dept);
$staff = $ticket->getStaff(); //Assigned or closed by..
$user = $ticket->getOwner(); //Ticket User (EndUser)
$team = $ticket->getTeam(); //Assigned team.
$sla = $ticket->getSLA();
$lock = $ticket->getLock(); //Ticket lock obj
if (!$lock && $cfg->getTicketLockMode() == Lock::MODE_ON_VIEW)
$lock = $ticket->acquireLock($thisstaff->getId());
$mylock = ($lock && $lock->getStaffId() == $thisstaff->getId()) ? $lock : null;
$id = $ticket->getId(); //Ticket ID.
//Useful warnings and errors the user might want to know!
if ($ticket->isClosed() && !$ticket->isReopenable())
$warn = sprintf(
__('Current ticket status (%s) does not allow the end user to reply.'),
$ticket->getStatus());
elseif ($ticket->isAssigned()
&& (($staff && $staff->getId()!=$thisstaff->getId())
|| ($team && !$team->hasMember($thisstaff))
))
$warn.= sprintf(' <span class="Icon assignedTicket">%s</span>',
sprintf(__('Ticket is assigned to %s'),
implode('/', $ticket->getAssignees())
));
if (!$errors['err']) {
if ($lock && $lock->getStaffId()!=$thisstaff->getId())
$errors['err'] = sprintf(__('%s is currently locked by %s'),
__('This ticket'),
$lock->getStaffName());
elseif (($emailBanned=Banlist::isBanned($ticket->getEmail())))
$errors['err'] = __('Email is in banlist! Must be removed before any reply/response');
elseif (!Validator::is_valid_email($ticket->getEmail()))
$errors['err'] = __('EndUser email address is not valid! Consider updating it before responding');
}
$unbannable=($emailBanned) ? BanList::includes($ticket->getEmail()) : false;
if($ticket->isOverdue())
$warn.=' <span class="Icon overdueTicket">'.__('Marked overdue!').'</span>';
?>
<div>
<div class="sticky bar">
<div class="content">
<div class="pull-right flush-right">
<?php
if ($thisstaff->hasPerm(Email::PERM_BANLIST)
|| $role->hasPerm(Ticket::PERM_EDIT)
|| ($dept && $dept->isManager($thisstaff))) { ?>
<span class="action-button pull-right" data-placement="bottom" data-dropdown="#action-dropdown-more" data-toggle="tooltip" title="<?php echo __('More');?>">
<i class="icon-caret-down pull-right"></i>
<span ><i class="icon-cog"></i></span>
</span>
<?php
}
if ($role->hasPerm(Ticket::PERM_EDIT)) { ?>
<span class="action-button pull-right"><a data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Edit'); ?>" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=edit"><i class="icon-edit"></i></a></span>
<?php
} ?>
<span class="action-button pull-right" data-placement="bottom" data-dropdown="#action-dropdown-print" data-toggle="tooltip" title="<?php echo __('Print'); ?>">
<i class="icon-caret-down pull-right"></i>
<a id="ticket-print" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print"><i class="icon-print"></i></a>
</span>
<div id="action-dropdown-print" class="action-dropdown anchor-right">
<ul>
<li><a class="no-pjax" target="_blank" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print¬es=0"><i
class="icon-file-alt"></i> <?php echo __('Ticket Thread'); ?></a>
<li><a class="no-pjax" target="_blank" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print¬es=1"><i
class="icon-file-text-alt"></i> <?php echo __('Thread + Internal Notes'); ?></a>
</ul>
</div>
<?php
// Transfer
if ($role->hasPerm(Ticket::PERM_TRANSFER)) {?>
<span class="action-button pull-right">
<a class="ticket-action" id="ticket-transfer" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Transfer'); ?>"
data-redirect="tickets.php"
href="#tickets/<?php echo $ticket->getId(); ?>/transfer"><i class="icon-share"></i></a>
</span>
<?php
} ?>
<?php
// Assign
if ($ticket->isOpen() && $role->hasPerm(Ticket::PERM_ASSIGN)) {?>
<span class="action-button pull-right"
data-dropdown="#action-dropdown-assign"
data-placement="bottom"
data-toggle="tooltip"
title=" <?php echo $ticket->isAssigned() ? __('Assign') : __('Reassign'); ?>"
>
<i class="icon-caret-down pull-right"></i>
<a class="ticket-action" id="ticket-assign"
data-redirect="tickets.php"
href="#tickets/<?php echo $ticket->getId(); ?>/assign"><i class="icon-user"></i></a>
</span>
<div id="action-dropdown-assign" class="action-dropdown anchor-right">
<ul>
<?php
// Agent can claim team assigned ticket
if (!$ticket->getStaff()
&& (!$dept->assignMembersOnly()
|| $dept->isMember($thisstaff))
) { ?>
<li><a class="no-pjax ticket-action"
data-redirect="tickets.php"
href="#tickets/<?php echo $ticket->getId(); ?>/claim"><i
class="icon-chevron-sign-down"></i> <?php echo __('Claim'); ?></a>
<?php
} ?>
<li><a class="no-pjax ticket-action"
data-redirect="tickets.php"
href="#tickets/<?php echo $ticket->getId(); ?>/assign/agents"><i
class="icon-user"></i> <?php echo __('Agent'); ?></a>
<li><a class="no-pjax ticket-action"
data-redirect="tickets.php"
href="#tickets/<?php echo $ticket->getId(); ?>/assign/teams"><i
class="icon-group"></i> <?php echo __('Team'); ?></a>
</ul>
</div>
<?php
} ?>
<div id="action-dropdown-more" class="action-dropdown anchor-right">
<ul>
<?php
if ($role->hasPerm(Ticket::PERM_EDIT)) { ?>
<li><a class="change-user" href="#tickets/<?php
echo $ticket->getId(); ?>/change-user"><i class="icon-user"></i> <?php
echo __('Change Owner'); ?></a></li>
<?php
}
if($ticket->isOpen() && ($dept && $dept->isManager($thisstaff))) {
if($ticket->isAssigned()) { ?>
<li><a class="confirm-action" id="ticket-release" href="#release"><i class="icon-user"></i> <?php
echo __('Release (unassign) Ticket'); ?></a></li>
<?php
}
if(!$ticket->isOverdue()) { ?>
<li><a class="confirm-action" id="ticket-overdue" href="#overdue"><i class="icon-bell"></i> <?php
echo __('Mark as Overdue'); ?></a></li>
<?php
}
if($ticket->isAnswered()) { ?>
<li><a class="confirm-action" id="ticket-unanswered" href="#unanswered"><i class="icon-circle-arrow-left"></i> <?php
echo __('Mark as Unanswered'); ?></a></li>
<?php
} else { ?>
<li><a class="confirm-action" id="ticket-answered" href="#answered"><i class="icon-circle-arrow-right"></i> <?php
echo __('Mark as Answered'); ?></a></li>
<?php
}
} ?>
<?php
if ($role->hasPerm(Ticket::PERM_EDIT)) { ?>
<li><a href="#ajax.php/tickets/<?php echo $ticket->getId();
?>/forms/manage" onclick="javascript:
$.dialog($(this).attr('href').substr(1), 201);
return false"
><i class="icon-paste"></i> <?php echo __('Manage Forms'); ?></a></li>
<?php
} ?>
<li>
<?php
$recipients = __(' Manage Collaborators');
echo sprintf('<a class="collaborators manage-collaborators"
href="#thread/%d/collaborators"><i class="icon-group"></i>%s</a>',
$ticket->getThreadId(),
$recipients);
?>
</li>
<?php if ($thisstaff->hasPerm(Email::PERM_BANLIST)) {
if(!$emailBanned) {?>
<li><a class="confirm-action" id="ticket-banemail"
href="#banemail"><i class="icon-ban-circle"></i> <?php echo sprintf(
Format::htmlchars(__('Ban Email <%s>')),
$ticket->getEmail()); ?></a></li>
<?php
} elseif($unbannable) { ?>
<li><a class="confirm-action" id="ticket-banemail"
href="#unbanemail"><i class="icon-undo"></i> <?php echo sprintf(
Format::htmlchars(__('Unban Email <%s>')),
$ticket->getEmail()); ?></a></li>
<?php
}
}
if ($role->hasPerm(Ticket::PERM_DELETE)) {
?>
<li class="danger"><a class="ticket-action" href="#tickets/<?php
echo $ticket->getId(); ?>/status/delete"
data-redirect="tickets.php"><i class="icon-trash"></i> <?php
echo __('Delete Ticket'); ?></a></li>
<?php
}
?>
</ul>
</div>
<?php
if ($role->hasPerm(Ticket::PERM_REPLY)) { ?>
<a href="#post-reply" class="post-response action-button"
data-placement="bottom" data-toggle="tooltip"
title="<?php echo __('Post Reply'); ?>"><i class="icon-mail-reply"></i></a>
<?php
} ?>
<a href="#post-note" id="post-note" class="post-response action-button"
data-placement="bottom" data-toggle="tooltip"
title="<?php echo __('Post Internal Note'); ?>"><i class="icon-file-text"></i></a>
<?php // Status change options
echo TicketStatus::status_options();
?>
</div>
<div class="flush-left">
<h2><a href="tickets.php?id=<?php echo $ticket->getId(); ?>"
title="<?php echo __('Reload'); ?>"><i class="icon-refresh"></i>
<?php echo sprintf(__('Ticket #%s'), $ticket->getNumber()); ?></a>
</h2>
</div>
</div>
</div>
</div>
<div class="clear tixTitle has_bottom_border">
<h3>
<?php $subject_field = TicketForm::getInstance()->getField('subject');
echo $subject_field->display($ticket->getSubject()); ?>
</h3>
</div>
<table class="ticket_info" cellspacing="0" cellpadding="0" width="940" border="0">
<tr>
<td width="50%">
<table border="0" cellspacing="" cellpadding="4" width="100%">
<tr>
<th width="100"><?php echo __('Status');?>:</th>
<td><?php echo ($S = $ticket->getStatus()) ? $S->display() : ''; ?></td>
</tr>
<tr>
<th><?php echo __('Priority');?>:</th>
<td><?php echo $ticket->getPriority(); ?></td>
</tr>
<tr>
<th><?php echo __('Department');?>:</th>
<td><?php echo Format::htmlchars($ticket->getDeptName()); ?></td>
</tr>
<tr>
<th><?php echo __('Create Date');?>:</th>
<td><?php echo Format::datetime($ticket->getCreateDate()); ?></td>
</tr>
</table>
</td>
<td width="50%" style="vertical-align:top">
<table border="0" cellspacing="" cellpadding="4" width="100%">
<tr>
<th width="100"><?php echo __('User'); ?>:</th>
<td><a href="#tickets/<?php echo $ticket->getId(); ?>/user"
onclick="javascript:
$.userLookup('ajax.php/tickets/<?php echo $ticket->getId(); ?>/user',
function (user) {
$('#user-'+user.id+'-name').text(user.name);
$('#user-'+user.id+'-email').text(user.email);
$('#user-'+user.id+'-phone').text(user.phone);
$('select#emailreply option[value=1]').text(user.name+' <'+user.email+'>');
});
return false;
"><i class="icon-user"></i> <span id="user-<?php echo $ticket->getOwnerId(); ?>-name"
><?php echo Format::htmlchars($ticket->getName());
?></span></a>
<?php
if ($user) { ?>
<a href="tickets.php?<?php echo Http::build_query(array(
'status'=>'open', 'a'=>'search', 'uid'=> $user->getId()
)); ?>" title="<?php echo __('Related Tickets'); ?>"
data-dropdown="#action-dropdown-stats">
(<b><?php echo $user->getNumTickets(); ?></b>)
</a>
<div id="action-dropdown-stats" class="action-dropdown anchor-right">
<ul>
<?php
if(($open=$user->getNumOpenTickets()))
echo sprintf('<li><a href="tickets.php?a=search&status=open&uid=%s"><i class="icon-folder-open-alt icon-fixed-width"></i> %s</a></li>',
$user->getId(), sprintf(_N('%d Open Ticket', '%d Open Tickets', $open), $open));
if(($closed=$user->getNumClosedTickets()))
echo sprintf('<li><a href="tickets.php?a=search&status=closed&uid=%d"><i
class="icon-folder-close-alt icon-fixed-width"></i> %s</a></li>',
$user->getId(), sprintf(_N('%d Closed Ticket', '%d Closed Tickets', $closed), $closed));
?>
<li><a href="tickets.php?a=search&uid=<?php echo $ticket->getOwnerId(); ?>"><i class="icon-double-angle-right icon-fixed-width"></i> <?php echo __('All Tickets'); ?></a></li>
<?php if ($thisstaff->hasPerm(User::PERM_DIRECTORY)) { ?>
<li><a href="users.php?id=<?php echo
$user->getId(); ?>"><i class="icon-user
icon-fixed-width"></i> <?php echo __('Manage User'); ?></a></li>
<?php } ?>
</ul>
</div>
<?php
if ($role->hasPerm(TicketModel::PERM_EDIT)) {
$numCollaborators = $ticket->getThread()->getNumCollaborators();
if ($ticket->getThread()->getNumCollaborators())
$recipients = sprintf(__('%d'),
$numCollaborators);
else
$recipients = 0;
echo sprintf('<span><a class="collaborators preview"
href="#thread/%d/collaborators"><span id="t%d-recipients"><i class="icon-group"></i> (%s)</span></a></span>',
$ticket->getThreadId(),
$ticket->getThreadId(),
$recipients);
}?>
<?php } # end if ($user) ?>
</td>
</tr>
<tr>
<th><?php echo __('Email'); ?>:</th>
<td>
<span id="user-<?php echo $ticket->getOwnerId(); ?>-email"><?php echo $ticket->getEmail(); ?></span>
</td>
</tr>
<?php if ($user->getOrganization()) { ?>
<tr>
<th><?php echo __('Organization'); ?>:</th>
<td><i class="icon-building"></i>
<?php echo Format::htmlchars($user->getOrganization()->getName()); ?>
<a href="tickets.php?<?php echo Http::build_query(array(
'status'=>'open', 'a'=>'search', 'orgid'=> $user->getOrgId()
)); ?>" title="<?php echo __('Related Tickets'); ?>"
data-dropdown="#action-dropdown-org-stats">
(<b><?php echo $user->getNumOrganizationTickets(); ?></b>)
</a>
<div id="action-dropdown-org-stats" class="action-dropdown anchor-right">
<ul>
<?php if ($open = $user->getNumOpenOrganizationTickets()) { ?>
<li><a href="tickets.php?<?php echo Http::build_query(array(
'a' => 'search', 'status' => 'open', 'orgid' => $user->getOrgId()
)); ?>"><i class="icon-folder-open-alt icon-fixed-width"></i>
<?php echo sprintf(_N('%d Open Ticket', '%d Open Tickets', $open), $open); ?>
</a></li>
<?php }
if ($closed = $user->getNumClosedOrganizationTickets()) { ?>
<li><a href="tickets.php?<?php echo Http::build_query(array(
'a' => 'search', 'status' => 'closed', 'orgid' => $user->getOrgId()
)); ?>"><i class="icon-folder-close-alt icon-fixed-width"></i>
<?php echo sprintf(_N('%d Closed Ticket', '%d Closed Tickets', $closed), $closed); ?>
</a></li>
<li><a href="tickets.php?<?php echo Http::build_query(array(
'a' => 'search', 'orgid' => $user->getOrgId()
)); ?>"><i class="icon-double-angle-right icon-fixed-width"></i> <?php echo __('All Tickets'); ?></a></li>
<?php }
if ($thisstaff->hasPerm(User::PERM_DIRECTORY)) { ?>
<li><a href="orgs.php?id=<?php echo $user->getOrgId(); ?>"><i
class="icon-building icon-fixed-width"></i> <?php
echo __('Manage Organization'); ?></a></li>
<?php } ?>
</ul>
</div>
</td>
</tr>
<?php } # end if (user->org) ?>
<tr>
<th><?php echo __('Source'); ?>:</th>
<td><?php
echo Format::htmlchars($ticket->getSource());
if (!strcasecmp($ticket->getSource(), 'Web') && $ticket->getIP())
echo ' <span class="faded">('.Format::htmlchars($ticket->getIP()).')</span>';
?>
</td>
</tr>
</table>
</td>
</tr>
</table>
<br>
<table class="ticket_info" cellspacing="0" cellpadding="0" width="940" border="0">
<tr>
<td width="50%">
<table cellspacing="0" cellpadding="4" width="100%" border="0">
<?php
if($ticket->isOpen()) { ?>
<tr>
<th width="100"><?php echo __('Assigned To');?>:</th>
<td>
<?php
if($ticket->isAssigned())
echo Format::htmlchars(implode('/', $ticket->getAssignees()));
else
echo '<span class="faded">— '.__('Unassigned').' —</span>';
?>
</td>
</tr>
<?php
} else { ?>
<tr>
<th width="100"><?php echo __('Closed By');?>:</th>
<td>
<?php
if(($staff = $ticket->getStaff()))
echo Format::htmlchars($staff->getName());
else
echo '<span class="faded">— '.__('Unknown').' —</span>';
?>
</td>
</tr>
<?php
} ?>
<tr>
<th><?php echo __('SLA Plan');?>:</th>
<td><?php echo $sla?Format::htmlchars($sla->getName()):'<span class="faded">— '.__('None').' —</span>'; ?></td>
</tr>
<?php
if($ticket->isOpen()){ ?>
<tr>
<th><?php echo __('Due Date');?>:</th>
<td><?php echo Format::datetime($ticket->getEstDueDate()); ?></td>
</tr>
<?php
}else { ?>
<tr>
<th><?php echo __('Close Date');?>:</th>
<td><?php echo Format::datetime($ticket->getCloseDate()); ?></td>
</tr>
<?php
}
?>
</table>
</td>
<td width="50%">
<table cellspacing="0" cellpadding="4" width="100%" border="0">
<tr>
<th width="100"><?php echo __('Help Topic');?>:</th>
<td><?php echo Format::htmlchars($ticket->getHelpTopic()); ?></td>
</tr>
<tr>
<th nowrap><?php echo __('Last Message');?>:</th>
<td><?php echo Format::datetime($ticket->getLastMsgDate()); ?></td>
</tr>
<tr>
<th nowrap><?php echo __('Last Response');?>:</th>
<td><?php echo Format::datetime($ticket->getLastRespDate()); ?></td>
</tr>
</table>
</td>
</tr>
</table>
<br>
<?php
foreach (DynamicFormEntry::forTicket($ticket->getId()) as $form) {
// Skip core fields shown earlier in the ticket view
// TODO: Rewrite getAnswers() so that one could write
// ->getAnswers()->filter(not(array('field__name__in'=>
// array('email', ...))));
$answers = $form->getAnswers()->exclude(Q::any(array(
'field__flags__hasbit' => DynamicFormField::FLAG_EXT_STORED,
'field__name__in' => array('subject', 'priority')
)));
$displayed = array();
foreach($answers as $a) {
if (!($v = $a->display()))
continue;
$displayed[] = array($a->getLocal('label'), $v);
}
if (count($displayed) == 0)
continue;
?>
<table class="ticket_info custom-data" cellspacing="0" cellpadding="0" width="940" border="0">
<thead>
<th colspan="2"><?php echo Format::htmlchars($form->getTitle()); ?></th>
</thead>
<tbody>
<?php
foreach ($displayed as $stuff) {
list($label, $v) = $stuff;
?>
<tr>
<td width="200"><?php
echo Format::htmlchars($label);
?>:</th>
<td><?php
echo $v;
?></td>
</tr>
<?php } ?>
</tbody>
</table>
<?php } ?>
<div class="clear"></div>
<?php
$tcount = $ticket->getThreadEntries($types)->count();
?>
<ul class="tabs clean threads" id="ticket_tabs" >
<li class="active"><a id="ticket-thread-tab" href="#ticket_thread"><?php
echo sprintf(__('Ticket Thread (%d)'), $tcount); ?></a></li>
<li><a id="ticket-tasks-tab" href="#tasks"
data-url="<?php
echo sprintf('#tickets/%d/tasks', $ticket->getId()); ?>"><?php
echo __('Tasks');
if ($ticket->getNumTasks())
echo sprintf(' (<span id="ticket-tasks-count">%d</span>)', $ticket->getNumTasks());
?></a></li>
</ul>
<div id="ticket_tabs_container">
<div id="ticket_thread" class="tab_content">
<?php
// Render ticket thread
$ticket->getThread()->render(
array('M', 'R', 'N'),
array(
'html-id' => 'ticketThread',
'mode' => Thread::MODE_STAFF,
'sort' => $thisstaff->thread_view_order
)
);
?>
<div class="clear"></div>
<?php
if ($errors['err'] && isset($_POST['a'])) {
// Reflect errors back to the tab.
$errors[$_POST['a']] = $errors['err'];
} elseif($msg) { ?>
<div id="msg_notice"><?php echo $msg; ?></div>
<?php
} elseif($warn) { ?>
<div id="msg_warning"><?php echo $warn; ?></div>
<?php
} ?>
<div class="sticky bar stop actions" id="response_options"
>
<ul class="tabs" id="response-tabs">
<?php
if ($role->hasPerm(Ticket::PERM_REPLY)) { ?>
<li class="active <?php
echo isset($errors['reply']) ? 'error' : ''; ?>"><a
href="#reply" id="post-reply-tab"><?php echo __('Post Reply');?></a></li>
<?php
} ?>
<li><a href="#note" <?php
echo isset($errors['postnote']) ? 'class="error"' : ''; ?>
id="post-note-tab"><?php echo __('Post Internal Note');?></a></li>
</ul>
<?php
if ($role->hasPerm(Ticket::PERM_REPLY)) { ?>
<form id="reply" class="tab_content spellcheck exclusive save"
data-lock-object-id="ticket/<?php echo $ticket->getId(); ?>"
data-lock-id="<?php echo $mylock ? $mylock->getId() : ''; ?>"
action="tickets.php?id=<?php
echo $ticket->getId(); ?>#reply" name="reply" method="post" enctype="multipart/form-data">
<?php csrf_token(); ?>
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
<input type="hidden" name="msgId" value="<?php echo $msgId; ?>">
<input type="hidden" name="a" value="reply">
<input type="hidden" name="lockCode" value="<?php echo $mylock ? $mylock->getCode() : ''; ?>">
<table style="width:100%" border="0" cellspacing="0" cellpadding="3">
<?php
if ($errors['reply']) {?>
<tr><td width="120"> </td><td class="error"><?php echo $errors['reply']; ?> </td></tr>
<?php
}?>
<tbody id="to_sec">
<tr>
<td width="120">
<label><strong><?php echo __('From'); ?>:</strong></label>
</td>
<td>
<?php
# XXX: Add user-to-name and user-to-email HTML ID#s
$addresses = Email::getAddresses();
?>
<select id="from_name" name="from_name">
<?php
$sql=' SELECT email_id, email, name, smtp_host '
.' FROM '.EMAIL_TABLE.' WHERE smtp_active = 1';
if(($res=db_query($sql)) && db_num_rows($res)) {
while (list($id, $email, $name, $host) = db_fetch_row($res)){
$email=$name?"$name <$email>":$email;
?>
<option value="<?php echo $id; ?>"<?php echo ($dept->getEmail()->email_id==$id)?'selected="selected"':''; ?>><?php echo $email; ?></option>
<?php
}
} ?>
</select>
</td>
</tr>
<tr>
<td width="120">
<label><strong><?php echo __('To'); ?>:</strong></label>
</td>
<td>
<?php
# XXX: Add user-to-name and user-to-email HTML ID#s
$to =sprintf('%s <%s>',
Format::htmlchars($ticket->getName()),
$ticket->getReplyToEmail());
$emailReply = (!isset($info['emailreply']) || $info['emailreply']);
?>
<select id="emailreply" name="emailreply">
<option value="1" <?php echo $emailReply ? 'selected="selected"' : ''; ?>><?php echo $to; ?></option>
<option value="0" <?php echo !$emailReply ? 'selected="selected"' : ''; ?>
>— <?php echo __('Do Not Email Reply'); ?> —</option>
</select>
</td>
</tr>
</tbody>
<?php
if(1) { //Make CC optional feature? NO, for now.
?>
<tbody id="cc_sec"
style="display:<?php echo $emailReply? 'table-row-group':'none'; ?>;">
<tr>
<td width="120">
<label><strong><?php echo __('Collaborators'); ?>:</strong></label>
</td>
<td>
<input type='checkbox' value='1' name="emailcollab"
id="t<?php echo $ticket->getThreadId(); ?>-emailcollab"
<?php echo ((!$info['emailcollab'] && !$errors) || isset($info['emailcollab']))?'checked="checked"':''; ?>
style="display:<?php echo $ticket->getThread()->getNumCollaborators() ? 'inline-block': 'none'; ?>;"
>
<?php
?>
</td>
</tr>
<?php $collaborators = $ticket->getThread()->getCollaborators();
$cc_cids = array();
$bcc_cids = array();
foreach ($collaborators as $c) {
if ($c->flags & Collaborator::FLAG_CC && $c->flags & Collaborator::FLAG_ACTIVE)
$cc_cids[] = $c->user_id;
elseif (!($c->flags & Collaborator::FLAG_CC) && $c->flags & Collaborator::FLAG_ACTIVE) {
$bcc_cids[] = $c->user_id;
}
}
?>
<tr>
<td width="160"><b><?php echo __('Cc'); ?>:</b></td>
<td>
<select name="ccs[]" id="cc_users" multiple="multiple"
data-placeholder="<?php echo __('Select Contacts'); ?>">
<option value=""></option>
<option value="NEW">— <?php echo __('Add New');?> —</option>
<?php
$users = User::objects();
foreach ($users as $u) {
if($u->id != $ticket->user_id && !in_array($u->getId(), $bcc_cids)) {
?>
<option value="<?php echo $u->id; ?>" <?php
if (in_array($u->getId(), $cc_cids))
echo 'selected="selected"'; ?>><?php echo $u->getName(); ?>
</option>
<?php } } ?>
</select>
<br/><span class="error"><?php echo $errors['ccs']; ?></span>
</td>
</tr>
<tr>
<td width="160"><b><?php echo __('Bcc'); ?>:</b></td>
<td>
<select name="bccs[]" id="bcc_users" multiple="multiple"
data-placeholder="<?php echo __('Select Contacts'); ?>">
<option value=""></option>
<option value="NEW">— <?php echo __('Add New');?> —</option>
<?php
$users = User::objects();
foreach ($users as $u) {
if($u->id != $ticket->user_id && !in_array($u->getId(), $cc_cids)) {
?>
<option value="<?php echo $u->id; ?>" <?php
if (in_array($u->getId(), $bcc_cids))
echo 'selected="selected"'; ?>><?php echo $u->getName(); ?>
</option>
<?php } } ?>
</select>
<br/><span class="error"><?php echo $errors['bccs']; ?></span>
</td>
</tr>
</tbody>
<?php
} ?>
<tbody id="resp_sec">
<?php
if($errors['response']) {?>
<tr><td width="120"> </td><td class="error"><?php echo $errors['response']; ?> </td></tr>
<?php
}?>
<tr>
<td width="120" style="vertical-align:top">
<label><strong><?php echo __('Response');?>:</strong></label>
</td>
<td>
<?php if ($cfg->isCannedResponseEnabled()) { ?>
<select id="cannedResp" name="cannedResp">
<option value="0" selected="selected"><?php echo __('Select a canned response');?></option>
<option value='original'><?php echo __('Original Message'); ?></option>
<option value='lastmessage'><?php echo __('Last Message'); ?></option>
<?php
if(($cannedResponses=Canned::responsesByDeptId($ticket->getDeptId()))) {
echo '<option value="0" disabled="disabled">
------------- '.__('Premade Replies').' ------------- </option>';
foreach($cannedResponses as $id =>$title)
echo sprintf('<option value="%d">%s</option>',$id,$title);
}
?>
</select>
<br>
<?php } # endif (canned-resonse-enabled)
$signature = '';
switch ($thisstaff->getDefaultSignatureType()) {
case 'dept':
if ($dept && $dept->canAppendSignature())
$signature = $dept->getSignature();
break;
case 'mine':
$signature = $thisstaff->getSignature();
break;
} ?>
<input type="hidden" name="draft_id" value=""/>
<textarea name="response" id="response" cols="50"
data-signature-field="signature" data-dept-id="<?php echo $dept->getId(); ?>"
data-signature="<?php
echo Format::htmlchars(Format::viewableImages($signature)); ?>"
placeholder="<?php echo __(
'Start writing your response here. Use canned responses from the drop-down above'
); ?>"
rows="9" wrap="soft"
class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> draft draft-delete" <?php
list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.response', $ticket->getId(), $info['response']);
echo $attrs; ?>><?php echo $_POST ? $info['response'] : $draft;
?></textarea>
<div id="reply_form_attachments" class="attachments">
<?php
print $response_form->getField('attachments')->render();
?>
</div>
</td>
</tr>
<tr>
<td width="120">
<label for="signature" class="left"><?php echo __('Signature');?>:</label>
</td>
<td>
<?php
$info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
?>
<label><input type="radio" name="signature" value="none" checked="checked"> <?php echo __('None');?></label>
<?php
if($thisstaff->getSignature()) {?>
<label><input type="radio" name="signature" value="mine"
<?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> <?php echo __('My Signature');?></label>
<?php
} ?>
<?php
if($dept && $dept->canAppendSignature()) { ?>
<label><input type="radio" name="signature" value="dept"
<?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>>
<?php echo sprintf(__('Department Signature (%s)'), Format::htmlchars($dept->getName())); ?></label>
<?php
} ?>
</td>
</tr>
<tr>
<td width="120" style="vertical-align:top">
<label><strong><?php echo __('Ticket Status');?>:</strong></label>
</td>
<td>
<?php
$outstanding = false;
if ($role->hasPerm(Ticket::PERM_CLOSE)
&& is_string($warning=$ticket->isCloseable())) {
$outstanding = true;
echo sprintf('<div class="warning-banner">%s</div>', $warning);
} ?>
<select name="reply_status_id">
<?php
$statusId = $info['reply_status_id'] ?: $ticket->getStatusId();
$states = array('open');
if ($role->hasPerm(Ticket::PERM_CLOSE) && !$outstanding)
$states = array_merge($states, array('closed'));
foreach (TicketStatusList::getStatuses(
array('states' => $states)) as $s) {
if (!$s->isEnabled()) continue;
$selected = ($statusId == $s->getId());
echo sprintf('<option value="%d" %s>%s%s</option>',
$s->getId(),
$selected
? 'selected="selected"' : '',
__($s->getName()),
$selected
? (' ('.__('current').')') : ''
);
}
?>
</select>
</td>
</tr>
</tbody>
</table>
<p style="text-align:center;">
<input class="save pending" type="submit" value="<?php echo __('Post Reply');?>">
<input class="" type="reset" value="<?php echo __('Reset');?>">
</p>
</form>
<?php
} ?>
<form id="note" class="hidden tab_content spellcheck exclusive save"
data-lock-object-id="ticket/<?php echo $ticket->getId(); ?>"
data-lock-id="<?php echo $mylock ? $mylock->getId() : ''; ?>"
action="tickets.php?id=<?php echo $ticket->getId(); ?>#note"
name="note" method="post" enctype="multipart/form-data">
<?php csrf_token(); ?>
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
<input type="hidden" name="locktime" value="<?php echo $cfg->getLockTime() * 60; ?>">
<input type="hidden" name="a" value="postnote">
<input type="hidden" name="lockCode" value="<?php echo $mylock ? $mylock->getCode() : ''; ?>">
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<?php
if($errors['postnote']) {?>
<tr>
<td width="120"> </td>
<td class="error"><?php echo $errors['postnote']; ?></td>
</tr>
<?php
} ?>
<tr>
<td width="120" style="vertical-align:top">
<label><strong><?php echo __('Internal Note'); ?>:</strong><span class='error'> *</span></label>
</td>
<td>
<div>
<div class="faded" style="padding-left:0.15em"><?php
echo __('Note title - summary of the note (optional)'); ?></div>
<input type="text" name="title" id="title" size="60" value="<?php echo $info['title']; ?>" >
<br/>
<span class="error"> <?php echo $errors['title']; ?></span>
</div>
<br/>
<div class="error"><?php echo $errors['note']; ?></div>
<textarea name="note" id="internal_note" cols="80"
placeholder="<?php echo __('Note details'); ?>"
rows="9" wrap="soft"
class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> draft draft-delete" <?php
list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.note', $ticket->getId(), $info['note']);
echo $attrs; ?>><?php echo $_POST ? $info['note'] : $draft;
?></textarea>
<div class="attachments">
<?php
print $note_form->getField('attachments')->render();
?>
</div>
</td>
</tr>
<tr><td colspan="2"> </td></tr>
<tr>
<td width="120">
<label><?php echo __('Ticket Status');?>:</label>
</td>
<td>
<div class="faded"></div>
<select name="note_status_id">
<?php
$statusId = $info['note_status_id'] ?: $ticket->getStatusId();
$states = array('open');
if ($ticket->isCloseable() === true
&& $role->hasPerm(Ticket::PERM_CLOSE))
$states = array_merge($states, array('closed'));
foreach (TicketStatusList::getStatuses(
array('states' => $states)) as $s) {
if (!$s->isEnabled()) continue;
$selected = $statusId == $s->getId();
echo sprintf('<option value="%d" %s>%s%s</option>',
$s->getId(),
$selected ? 'selected="selected"' : '',
__($s->getName()),
$selected ? (' ('.__('current').')') : ''
);
}
?>
</select>
<span class='error'>* <?php echo $errors['note_status_id']; ?></span>
</td>
</tr>
</table>
<p style="text-align:center;">
<input class="save pending" type="submit" value="<?php echo __('Post Note');?>">
<input class="" type="reset" value="<?php echo __('Reset');?>">
</p>
</form>
</div>
</div>
</div>
<div style="display:none;" class="dialog" id="print-options">
<h3><?php echo __('Ticket Print Options');?></h3>
<a class="close" href=""><i class="icon-remove-circle"></i></a>
<hr/>
<form action="tickets.php?id=<?php echo $ticket->getId(); ?>"
method="post" id="print-form" name="print-form" target="_blank">
<?php csrf_token(); ?>
<input type="hidden" name="a" value="print">
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
<fieldset class="notes">
<label class="fixed-size" for="notes"><?php echo __('Print Notes');?>:</label>
<label class="inline checkbox">
<input type="checkbox" id="notes" name="notes" value="1"> <?php echo __('Print <b>Internal</b> Notes/Comments');?>
</label>
</fieldset>
<fieldset>
<label class="fixed-size" for="psize"><?php echo __('Paper Size');?>:</label>
<select id="psize" name="psize">
<option value="">— <?php echo __('Select Print Paper Size');?> —</option>
<?php
$psize =$_SESSION['PAPER_SIZE']?$_SESSION['PAPER_SIZE']:$thisstaff->getDefaultPaperSize();
foreach(Export::$paper_sizes as $v) {
echo sprintf('<option value="%s" %s>%s</option>',
$v,($psize==$v)?'selected="selected"':'', __($v));
}
?>
</select>
</fieldset>
<hr style="margin-top:3em"/>
<p class="full-width">
<span class="buttons pull-left">
<input type="reset" value="<?php echo __('Reset');?>">
<input type="button" value="<?php echo __('Cancel');?>" class="close">
</span>
<span class="buttons pull-right">
<input type="submit" value="<?php echo __('Print');?>">
</span>
</p>
</form>
<div class="clear"></div>
</div>
<div style="display:none;" class="dialog" id="confirm-action">
<h3><?php echo __('Please Confirm');?></h3>
<a class="close" href=""><i class="icon-remove-circle"></i></a>
<hr/>
<p class="confirm-action" style="display:none;" id="claim-confirm">
<?php echo sprintf(__('Are you sure you want to <b>claim</b> (self assign) %s?'), __('this ticket'));?>
</p>
<p class="confirm-action" style="display:none;" id="answered-confirm">
<?php echo __('Are you sure you want to flag the ticket as <b>answered</b>?');?>
</p>
<p class="confirm-action" style="display:none;" id="unanswered-confirm">
<?php echo __('Are you sure you want to flag the ticket as <b>unanswered</b>?');?>
</p>
<p class="confirm-action" style="display:none;" id="overdue-confirm">
<?php echo __('Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?');?>
</p>
<p class="confirm-action" style="display:none;" id="banemail-confirm">
<?php echo sprintf(__('Are you sure you want to <b>ban</b> %s?'), $ticket->getEmail());?> <br><br>
<?php echo __('New tickets from the email address will be automatically rejected.');?>
</p>
<p class="confirm-action" style="display:none;" id="unbanemail-confirm">
<?php echo sprintf(__('Are you sure you want to <b>remove</b> %s from ban list?'), $ticket->getEmail()); ?>
</p>
<p class="confirm-action" style="display:none;" id="release-confirm">
<?php echo sprintf(__('Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?'), $ticket->getAssigned()); ?>
</p>
<p class="confirm-action" style="display:none;" id="changeuser-confirm">
<span id="msg_warning" style="display:block;vertical-align:top">
<?php echo sprintf(Format::htmlchars(__('%s <%s> will longer have access to the ticket')),
'<b>'.Format::htmlchars($ticket->getName()).'</b>', Format::htmlchars($ticket->getEmail())); ?>
</span>
<?php echo sprintf(__('Are you sure you want to <b>change</b> ticket owner to %s?'),
'<b><span id="newuser">this guy</span></b>'); ?>
</p>
<p class="confirm-action" style="display:none;" id="delete-confirm">
<font color="red"><strong><?php echo sprintf(
__('Are you sure you want to DELETE %s?'), __('this ticket'));?></strong></font>
<br><br><?php echo __('Deleted data CANNOT be recovered, including any associated attachments.');?>
</p>
<div><?php echo __('Please confirm to continue.');?></div>
<form action="tickets.php?id=<?php echo $ticket->getId(); ?>" method="post" id="confirm-form" name="confirm-form">
<?php csrf_token(); ?>
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
<input type="hidden" name="a" value="process">
<input type="hidden" name="do" id="action" value="">
<hr style="margin-top:1em"/>
<p class="full-width">
<span class="buttons pull-left">
<input type="button" value="<?php echo __('Cancel');?>" class="close">
</span>
<span class="buttons pull-right">
<input type="submit" value="<?php echo __('OK');?>">
</span>
</p>
</form>
<div class="clear"></div>
</div>
<script type="text/javascript">
$(function() {
$(document).on('click', 'a.change-user', function(e) {
e.preventDefault();
var tid = <?php echo $ticket->getOwnerId(); ?>;
var cid = <?php echo $ticket->getOwnerId(); ?>;
var url = 'ajax.php/'+$(this).attr('href').substr(1);
$.userLookup(url, function(user) {
if(cid!=user.id
&& $('.dialog#confirm-action #changeuser-confirm').length) {
$('#newuser').html(user.name +' <'+user.email+'>');
$('.dialog#confirm-action #action').val('changeuser');
$('#confirm-form').append('<input type=hidden name=user_id value='+user.id+' />');
$('#overlay').show();
$('.dialog#confirm-action .confirm-action').hide();
$('.dialog#confirm-action p#changeuser-confirm')
.show()
.parent('div').show().trigger('click');
}
});
});
// Post Reply or Note action buttons.
$('a.post-response').click(function (e) {
var $r = $('ul.tabs > li > a'+$(this).attr('href')+'-tab');
if ($r.length) {
// Make sure ticket thread tab is visiable.
var $t = $('ul#ticket_tabs > li > a#ticket-thread-tab');
if ($t.length && !$t.hasClass('active'))
$t.trigger('click');
// Make the target response tab active.
if (!$r.hasClass('active'))
$r.trigger('click');
// Scroll to the response section.
var $stop = $(document).height();
var $s = $('div#response_options');
if ($s.length)
$stop = $s.offset().top-125
$('html, body').animate({scrollTop: $stop}, 'fast');
}
return false;
});
});
$(function() {
$("#cc_users").select2({width: '350px'});
$("#bcc_users").select2({width: '350px'});
});
$(function() {
$('#cc_users').on("select2:select", function(e) {
var el = $(this);
var tid = <?php echo $ticket->getThreadId(); ?>;
if(el.val().includes("NEW")) {
$("li[title='— Add New —']").remove();
var url = 'ajax.php/thread/' + tid + '/add-collaborator' ;
$.userLookup(url, function(user) {
e.preventDefault();
if($('.dialog#confirm-action').length) {
$('.dialog#confirm-action #action').val('addcc');
$('#confirm-form').append('<input type=hidden name=user_id value='+user.id+' />');
$('#overlay').show();
}
});
var arr = el.val();
var removeStr = "NEW";
arr.splice($.inArray(removeStr, arr),1);
$(this).val(arr);
}
});
$('#bcc_users').on("select2:select", function(e) {
var el = $(this);
var tid = <?php echo $ticket->getThreadId(); ?>;
if(el.val().includes("NEW")) {
$("li[title='— Add New —']").remove();
var url = 'ajax.php/thread/' + tid + '/add-collaborator' ;
$.userLookup(url, function(user) {
e.preventDefault();
if($('.dialog#confirm-action').length) {
$('.dialog#confirm-action #action').val('addbcc');
$('#confirm-form').append('<input type=hidden name=user_id value='+user.id+' />');
$('#overlay').show();
}
});
var arr = el.val();
var removeStr = "NEW";
arr.splice($.inArray(removeStr, arr),1);
$(this).val(arr);
}
});
$('#cc_users').on("select2:unselecting", function(e) {
var confirmation = confirm(__("Are you sure you want to remove the collaborator from receiving this reply?"));
if (confirmation == false) {
$('#cc_users').on("select2:opening", function(e) {
return false;
});
return false;
}
});
$('#bcc_users').on("select2:unselecting", function(e) {
var confirmation = confirm(__("Are you sure you want to remove the collaborator from receiving this reply?"));
if (confirmation == false) {
$('#bcc_users').on("select2:opening", function(e) {
return false;
});
return false;
}
});
});
</script>