# # Custom (dynamic) lists. This data is used as the initial, # minimal data for dynamic list that ships with the system. # # Fields: # id: Primary id (not recommended) # name: Name of the list # name_plural: Name in plural (optional) # sort_mode: Sorting order (Alpha, -Alpha, SortCol) # masks: Edit masks to indicate various statuses of the list # (e.g if editable or deletable..etc) # notes: Notes for the list # items: List of items for the list # id: Primary id # value: Value (name) of the list item # extra: Abbreviated version of the value # status: If enabled (1 - enabled, 0 - disabled) # sort: Sort order (optional) # properties: Item-specific config based on Ticket Flags form fields # (key): (value) # properties: List properties form (see form.yaml for details) # --- # Ticket statuses - type: ticket-status #notrans name: Ticket Status name_plural: Ticket Statuses sort_mode: SortCol # notrans masks: 13 notes: | Ticket statuses properties: title: Ticket Status Properties instructions: Properties that can be set on a ticket status. deletable: false fields: - type: state # notrans name: state # notrans label: State required: true sort: 1 edit_mask: 63 configuration: prompt: State of a ticket - type: flags # notrans name: flags # notrans label: Flags required: false sort: 2 edit_mask: 63 configuration: prompt: Ticket Flags multiselect: true - type: memo # notrans name: description # notrans label: Description required: false sort: 3 edit_mask: 15 configuration: rows: 2 cols: 40 html: false length: 100 configuration: handler: TicketStatusList # Ticket flags - type: ticket-flag # notrans name: Ticket Flag name_plural: Ticket Flags sort_mode: Alpha # notrans masks: 15 notes: | Flags that can be set on tickets properties: title: Flag Properties instructions: Properties that can be set on a flag. deletable: false fields: - type: state # notrans name: states # notrans label: Allowed States required: true sort: 1 edit_mask: 63 configuration: prompt: Allowed Ticket States multiselect: true - type: memo # notrans name: description # notrans label: Description required: false sort: 2 edit_mask: 15 configuration: rows: 2 cols: 40 html: false length: 100 items: # Note that id doubles as a bit mask for the flag (must be preset) - id: 1 # notrans value: Answered extra: answered status: 3 sort: 1 configuration: states: open: Open description:| Marked as Answered - id: 2 # notrans value: Onhold extra: onhold status: 3 sort: 2 configuration: states: open: Open description:| Put on hold - id: 4 # notrans value: Overdue extra: overdue status: 3 sort: 3 configuration: states: open: Open description:| Marked overdue