<?php
/*********************************************************************
ajax.content.php
AJAX interface for content fetching...allowed methods.
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
if(!defined('INCLUDE_DIR')) die('!');
class ContentAjaxAPI extends AjaxController {
function log($id) {
if($id && ($log=Log::lookup($id))) {
$content=sprintf('<div
style="width:500px;"> <strong>%s</strong><br><p
style="white-space:pre-line;">%s</p>
<hr><strong>%s:</strong> <em>%s</em> <strong>%s:</strong> <em>%s</em></div>',
$log->getTitle(),
Format::display(str_replace(',',', ',$log->getText())),
__('Log Date'),
Format::db_daydatetime($log->getCreateDate()),
__('IP Address'),
$log->getIP());
}else {
$content='<div style="width:295px;"> <strong>'.__('Error').':</strong>'.
sprintf(__('%s: Unknown or invalid ID.'), __('log entry')).'</div>';
}
return $content;
}
function ticket_variables() {
$content='
<div style="width:680px;">
<h2>'.__('Ticket Variables').'</h2>
'.__('Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.').'
<br/>
<table width="100%" border="0" cellspacing=1 cellpadding=2>
<tr><td width="55%" valign="top"><b>'.__('Base Variables').'</b></td><td><b>'.__('Other Variables').'</b></td></tr>
<tr>
<td width="55%" valign="top">
<table width="100%" border="0" cellspacing=1 cellpadding=1>
<tr><td width="130">%{ticket.id}</td><td>'.__('Ticket ID').' ('.__('internal ID').')</td></tr>
<tr><td>%{ticket.number}</td><td>'.__('Ticket number').' ('.__('external ID').')</td></tr>
<tr><td>%{ticket.email}</td><td>'.__('Email address').'</td></tr>
<tr><td>%{ticket.name}</td><td>'.__('Full name').' —
<em>'.__('see name expansion').'</em></td></tr>
<tr><td>%{ticket.subject}</td><td>'.__('Subject').'</td></tr>
<tr><td>%{ticket.phone}</td><td>'.__('Phone number | ext').'</td></tr>
<tr><td>%{ticket.status}</td><td>'.__('Status').'</td></tr>
<tr><td>%{ticket.priority}</td><td>'.__('Priority').'</td></tr>
<tr><td>%{ticket.assigned}</td><td>'.__('Assigned agent and/or team').'</td></tr>
<tr><td>%{ticket.create_date}</td><td>'.__('Date created').'</td></tr>
<tr><td>%{ticket.due_date}</td><td>'.__('Due date').'</td></tr>
<tr><td>%{ticket.close_date}</td><td>'.__('Date closed').'</td></tr>
<tr><td>%{recipient.ticket_link}</td><td>'.__('Auth. token used for auto-login').'</td></tr>
<tr><td>%{ticket.client_link}</td><td>'.__('Client\'s ticket view link').'</td></tr>
<tr><td>%{recipient.ticket_link}</td><td>'.__('Agent\'s ticket view link').'</td></tr>
<tr><td colspan="2" style="padding:5px 0 5px 0;"><em>'.__('Expandable Variables (See Wiki)').'</em></td></tr>
<tr><td>%{ticket.<b>topic</b>}</td><td>'.__('Help topic').'</td></tr>
<tr><td>%{ticket.<b>dept</b>}</td><td>'.__('Department').'</td></tr>
<tr><td>%{ticket.<b>staff</b>}</td><td>'.__('Assigned/closing agent').'</td></tr>
<tr><td>%{ticket.<b>team</b>}</td><td>'.__('Assigned/closing team').'</td></tr>
</table>
</td>
<td valign="top">
<table width="100%" border="0" cellspacing=1 cellpadding=1>
<tr><td width="100">%{message}</td><td>'.__('Incoming message').'</td></tr>
<tr><td>%{response}</td><td>'.__('Outgoing response').'</td></tr>
<tr><td>%{comments}</td><td>'.__('Assign/transfer comments').'</td></tr>
<tr><td>%{note}</td><td>'.__('Internal note <em>(expandable)</em>').'</td></tr>
<tr><td>%{assignee}</td><td>'.__('Assigned agent/team').'</td></tr>
<tr><td>%{assigner}</td><td>'.__('Agent assigning the ticket').'</td></tr>
<tr><td>%{url}</td><td>'.__('osTicket\'s base url (FQDN)').'</td></tr>
<tr><td>%{reset_link}</td>
<td>'.__('Reset link used by the password reset feature').'</td></tr>
</table>
<table width="100%" border="0" cellspacing=1 cellpadding=1>
<tr><td colspan="2"><b>'.__('Name Expansion').'</b></td></tr>
<tr><td>.first</td><td>'.__('First Name').'</td></tr>
<tr><td>.middle</td><td>'.__('Middle Name(s)').'</td></tr>
<tr><td>.last</td><td>'.__('Last Name').'</td></tr>
<tr><td>.full</td><td>'.__('First Last').'</td></tr>
<tr><td>.legal</td><td>'.__('First M. Last').'</td></tr>
<tr><td>.short</td><td>'.__('First L.').'</td></tr>
<tr><td>.formal</td><td>'.__('Mr. Last').'</td></tr>
<tr><td>.shortformal</td><td>'.__('F. Last').'</td></tr>
<tr><td>.lastfirst</td><td>'.__('Last, First').'</td></tr>
</table>
</td>
</tr>
</table>
</div>';
return $content;
}
function getSignature($type, $id=null) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, 'Login Required');
switch ($type) {
case 'none':
break;
case 'mine':
echo Format::viewableImages($thisstaff->getSignature());
break;
case 'dept':
if (!($dept = Dept::lookup($id)))
Http::response(404, 'No such department');
echo Format::viewableImages($dept->getSignature());
break;
default:
Http::response(400, 'Unknown signature type');
break;
}
}
function manageContent($id, $lang=false) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, 'Login Required');
$content = Page::lookup($id, $lang);
$info = $content->getHashtable();
include STAFFINC_DIR . 'templates/content-manage.tmpl.php';
}
function manageNamedContent($type, $lang=false) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, 'Login Required');
$content = Page::lookup(Page::getIdByType($type, $lang));
$info = $content->getHashtable();
include STAFFINC_DIR . 'templates/content-manage.tmpl.php';
}
function updateContent($id) {
global $thisstaff;
if (!$thisstaff)
Http::response(403, 'Login Required');
elseif (!($content = Page::lookup($id)))
Http::response(404, 'No such content');
if (!isset($_POST['body']))
$_POST['body'] = '';
$vars = array_merge($content->getHashtable(), $_POST);
$errors = array();
// Allow empty content for the staff banner
if ($content->save($id, $vars, $errors,
$content->getType() == 'banner-staff')
) {
Http::response(201, 'Have a great day!');
}
if (!$errors['err'])
$errors['err'] = __('Correct the error(s) below and try again!');
$info = $_POST;
$errors = Format::htmlchars($errors);
include STAFFINC_DIR . 'templates/content-manage.tmpl.php';
}
}
?>