<?php if(!defined('OSTSCPINC') || !$thisstaff || !@$thisstaff->isStaff()) die('Access Denied'); $qstr='&'; //Query string collector if($_REQUEST['status']) { //Query string status has nothing to do with the real status used below; gets overloaded. $qstr.='status='.urlencode($_REQUEST['status']); } //See if this is a search $search=($_REQUEST['a']=='search'); $searchTerm=''; //make sure the search query is 3 chars min...defaults to no query with warning message if($search) { $searchTerm=$_REQUEST['query']; if( ($_REQUEST['query'] && strlen($_REQUEST['query'])<3) || (!$_REQUEST['query'] && isset($_REQUEST['basic_search'])) ){ //Why do I care about this crap... $search=false; //Instead of an error page...default back to regular query..with no search. $errors['err']=__('Search term must be more than 3 chars'); $searchTerm=''; } } $showoverdue=$showanswered=false; $staffId=0; //Nothing for now...TODO: Allow admin and manager to limit tickets to single staff level. $showassigned= true; //show Assigned To column - defaults to true //Get status we are actually going to use on the query...making sure it is clean! $status=null; switch(strtolower($_REQUEST['status'])){ //Status is overloaded case 'open': $status='open'; $results_type=__('Open Tickets'); break; case 'closed': $status='closed'; $results_type=__('Closed Tickets'); $showassigned=true; //closed by. break; case 'overdue': $status='open'; $showoverdue=true; $results_type=__('Overdue Tickets'); break; case 'assigned': $status='open'; $staffId=$thisstaff->getId(); $results_type=__('My Tickets'); break; case 'answered': $status='open'; $showanswered=true; $results_type=__('Answered Tickets'); break; default: if (!$search && !isset($_REQUEST['advsid'])) { $_REQUEST['status']=$status='open'; $results_type=__('Open Tickets'); } } $qwhere =''; /* STRICT DEPARTMENTS BASED PERMISSION! User can also see tickets assigned to them regardless of the ticket's dept. */ $depts=$thisstaff->getDepts(); $qwhere =' WHERE ( ' .' ( ticket.staff_id='.db_input($thisstaff->getId()) .' AND status.state="open") '; if(!$thisstaff->showAssignedOnly()) $qwhere.=' OR ticket.dept_id IN ('.($depts?implode(',', db_input($depts)):0).')'; if(($teams=$thisstaff->getTeams()) && count(array_filter($teams))) $qwhere.=' OR (ticket.team_id IN ('.implode(',', db_input(array_filter($teams))) .') AND status.state="open") '; $qwhere .= ' )'; //STATUS to states $states = array( 'open' => array('open'), 'closed' => array('closed')); if($status && isset($states[$status])) { $qwhere.=' AND status.state IN ( '.implode(',', db_input($states[$status])).' ) '; } if (isset($_REQUEST['uid']) && $_REQUEST['uid']) { $qwhere .= ' AND (ticket.user_id='.db_input($_REQUEST['uid']) .' OR collab.user_id='.db_input($_REQUEST['uid']).') '; $qstr .= '&uid='.urlencode($_REQUEST['uid']); } //Queues: Overloaded sub-statuses - you've got to just have faith! if($staffId && ($staffId==$thisstaff->getId())) { //My tickets $results_type=__('Assigned Tickets'); $qwhere.=' AND ticket.staff_id='.db_input($staffId); $showassigned=false; //My tickets...already assigned to the staff. }elseif($showoverdue) { //overdue $qwhere.=' AND ticket.isoverdue=1 '; }elseif($showanswered) { ////Answered $qwhere.=' AND ticket.isanswered=1 '; }elseif(!strcasecmp($status, 'open') && !$search) { //Open queue (on search OPEN means all open tickets - regardless of state). //Showing answered tickets on open queue?? if(!$cfg->showAnsweredTickets()) $qwhere.=' AND ticket.isanswered=0 '; /* Showing assigned tickets on open queue? Don't confuse it with show assigned To column -> F'it it's confusing - just trust me! */ if(!($cfg->showAssignedTickets() || $thisstaff->showAssignedTickets())) { $qwhere.=' AND ticket.staff_id=0 '; //XXX: NOT factoring in team assignments - only staff assignments. $showassigned=false; //Not showing Assigned To column since assigned tickets are not part of open queue } } //Search?? Somebody...get me some coffee $deep_search=false; $order_by=$order=null; if($search): $qstr.='&a='.urlencode($_REQUEST['a']); $qstr.='&t='.urlencode($_REQUEST['t']); //query if($searchTerm){ $qstr.='&query='.urlencode($searchTerm); $queryterm=db_real_escape($searchTerm,false); //escape the term ONLY...no quotes. if (is_numeric($searchTerm)) { $qwhere.=" AND ticket.`number` LIKE '$queryterm%'"; } elseif (strpos($searchTerm,'@') && Validator::is_email($searchTerm)) { //pulling all tricks! # XXX: What about searching for email addresses in the body of # the thread message $qwhere.=" AND email.address='$queryterm'"; } else {//Deep search! //This sucks..mass scan! search anything that moves! require_once(INCLUDE_DIR.'ajax.tickets.php'); $tickets = TicketsAjaxApi::_search(array('query'=>$queryterm)); if (count($tickets)) { $ticket_ids = implode(',',db_input($tickets)); $qwhere .= ' AND ticket.ticket_id IN ('.$ticket_ids.')'; $order_by = 'FIELD(ticket.ticket_id, '.$ticket_ids.')'; $order = ' '; } else // No hits -- there should be an empty list of results $qwhere .= ' AND false'; } } endif; if ($_REQUEST['advsid'] && isset($_SESSION['adv_'.$_REQUEST['advsid']])) { $ticket_ids = implode(',', db_input($_SESSION['adv_'.$_REQUEST['advsid']])); $qstr.='advsid='.$_REQUEST['advsid']; $qwhere .= ' AND ticket.ticket_id IN ('.$ticket_ids.')'; // Thanks, http://stackoverflow.com/a/1631794 $order_by = 'FIELD(ticket.ticket_id, '.$ticket_ids.')'; $order = ' '; } $sortOptions=array('date'=>'effective_date','ID'=>'ticket.`number`*1', 'pri'=>'pri.priority_urgency','name'=>'user.name','subj'=>'cdata.subject', 'status'=>'status.name','assignee'=>'assigned','staff'=>'staff', 'dept'=>'dept.dept_name'); $orderWays=array('DESC'=>'DESC','ASC'=>'ASC'); //Sorting options... $queue = isset($_REQUEST['status'])?strtolower($_REQUEST['status']):$status; if($_REQUEST['sort'] && $sortOptions[$_REQUEST['sort']]) $order_by =$sortOptions[$_REQUEST['sort']]; elseif($sortOptions[$_SESSION[$queue.'_tickets']['sort']]) { $_REQUEST['sort'] = $_SESSION[$queue.'_tickets']['sort']; $_REQUEST['order'] = $_SESSION[$queue.'_tickets']['order']; $order_by = $sortOptions[$_SESSION[$queue.'_tickets']['sort']]; $order = $_SESSION[$queue.'_tickets']['order']; } if($_REQUEST['order'] && $orderWays[strtoupper($_REQUEST['order'])]) $order=$orderWays[strtoupper($_REQUEST['order'])]; //Save sort order for sticky sorting. if($_REQUEST['sort'] && $queue) { $_SESSION[$queue.'_tickets']['sort'] = $_REQUEST['sort']; $_SESSION[$queue.'_tickets']['order'] = $_REQUEST['order']; } //Set default sort by columns. if(!$order_by ) { if($showanswered) $order_by='ticket.lastresponse, ticket.created'; //No priority sorting for answered tickets. elseif(!strcasecmp($status,'closed')) $order_by='ticket.closed, ticket.created'; //No priority sorting for closed tickets. elseif($showoverdue) //priority> duedate > age in ASC order. $order_by='pri.priority_urgency ASC, ISNULL(ticket.duedate) ASC, ticket.duedate ASC, effective_date ASC, ticket.created'; else //XXX: Add due date here?? No - $order_by='pri.priority_urgency ASC, effective_date DESC, ticket.created'; } $order=$order?$order:'DESC'; if($order_by && strpos($order_by,',') && $order) $order_by=preg_replace('/(?<!ASC|DESC),/', " $order,", $order_by); $sort=$_REQUEST['sort']?strtolower($_REQUEST['sort']):'pri.priority_urgency'; //Urgency is not on display table. $x=$sort.'_sort'; $$x=' class="'.strtolower($order).'" '; if($_GET['limit']) $qstr.='&limit='.urlencode($_GET['limit']); $qselect ='SELECT ticket.ticket_id,tlock.lock_id,ticket.`number`,ticket.dept_id,ticket.staff_id,ticket.team_id ' .' ,user.name' .' ,email.address as email, dept.dept_name, status.state ' .' ,status.name as status,ticket.source,ticket.isoverdue,ticket.isanswered,ticket.created '; $qfrom=' FROM '.TICKET_TABLE.' ticket '. ' LEFT JOIN '.TICKET_STATUS_TABLE. ' status ON (status.id = ticket.status_id) '. ' LEFT JOIN '.USER_TABLE.' user ON user.id = ticket.user_id'. ' LEFT JOIN '.USER_EMAIL_TABLE.' email ON user.id = email.user_id'. ' LEFT JOIN '.DEPT_TABLE.' dept ON ticket.dept_id=dept.dept_id '; if ($_REQUEST['uid']) $qfrom.=' LEFT JOIN '.TICKET_COLLABORATOR_TABLE.' collab ON (ticket.ticket_id = collab.ticket_id )'; $sjoin=''; if($search && $deep_search) { $sjoin.=' LEFT JOIN '.TICKET_THREAD_TABLE.' thread ON (ticket.ticket_id=thread.ticket_id )'; } //get ticket count based on the query so far.. $total=db_count("SELECT count(DISTINCT ticket.ticket_id) $qfrom $sjoin $qwhere"); //pagenate $pagelimit=($_GET['limit'] && is_numeric($_GET['limit']))?$_GET['limit']:PAGE_LIMIT; $page=($_GET['p'] && is_numeric($_GET['p']))?$_GET['p']:1; $pageNav=new Pagenate($total,$page,$pagelimit); $pageNav->setURL('tickets.php',$qstr.'&sort='.urlencode($_REQUEST['sort']).'&order='.urlencode($_REQUEST['order'])); //ADD attachment,priorities, lock and other crap $qselect.=' ,IF(ticket.duedate IS NULL,IF(sla.id IS NULL, NULL, DATE_ADD(ticket.created, INTERVAL sla.grace_period HOUR)), ticket.duedate) as duedate ' .' ,CAST(GREATEST(IFNULL(ticket.lastmessage, 0), IFNULL(ticket.closed, 0), IFNULL(ticket.reopened, 0), ticket.created) as datetime) as effective_date ' .' ,ticket.created as ticket_created, CONCAT_WS(" ", staff.firstname, staff.lastname) as staff, team.name as team ' .' ,IF(staff.staff_id IS NULL,team.name,CONCAT_WS(" ", staff.lastname, staff.firstname)) as assigned ' .' ,IF(ptopic.topic_pid IS NULL, topic.topic, CONCAT_WS(" / ", ptopic.topic, topic.topic)) as helptopic ' .' ,cdata.priority as priority_id, cdata.subject, pri.priority_desc, pri.priority_color'; $qfrom.=' LEFT JOIN '.TICKET_LOCK_TABLE.' tlock ON (ticket.ticket_id=tlock.ticket_id AND tlock.expire>NOW() AND tlock.staff_id!='.db_input($thisstaff->getId()).') ' .' LEFT JOIN '.STAFF_TABLE.' staff ON (ticket.staff_id=staff.staff_id) ' .' LEFT JOIN '.TEAM_TABLE.' team ON (ticket.team_id=team.team_id) ' .' LEFT JOIN '.SLA_TABLE.' sla ON (ticket.sla_id=sla.id AND sla.isactive=1) ' .' LEFT JOIN '.TOPIC_TABLE.' topic ON (ticket.topic_id=topic.topic_id) ' .' LEFT JOIN '.TOPIC_TABLE.' ptopic ON (ptopic.topic_id=topic.topic_pid) ' .' LEFT JOIN '.TABLE_PREFIX.'ticket__cdata cdata ON (cdata.ticket_id = ticket.ticket_id) ' .' LEFT JOIN '.PRIORITY_TABLE.' pri ON (pri.priority_id = cdata.priority)'; TicketForm::ensureDynamicDataView(); $query="$qselect $qfrom $qwhere ORDER BY $order_by $order LIMIT ".$pageNav->getStart().",".$pageNav->getLimit(); //echo $query; $hash = md5($query); $_SESSION['search_'.$hash] = $query; $res = db_query($query); $showing=db_num_rows($res)? ' — '.$pageNav->showing():""; if(!$results_type) $results_type = sprintf(__('%s Tickets' /* %s will be a status such as 'open' */), mb_convert_case($status, MB_CASE_TITLE)); if($search) $results_type.= ' ('.__('Search Results').')'; $negorder=$order=='DESC'?'ASC':'DESC'; //Negate the sorting.. // Fetch the results $results = array(); while ($row = db_fetch_array($res)) { $results[$row['ticket_id']] = $row; } // Fetch attachment and thread entry counts if ($results) { $counts_sql = 'SELECT ticket.ticket_id, count(DISTINCT attach.attach_id) as attachments, count(DISTINCT thread.id) as thread_count, count(DISTINCT collab.id) as collaborators FROM '.TICKET_TABLE.' ticket LEFT JOIN '.TICKET_ATTACHMENT_TABLE.' attach ON (ticket.ticket_id=attach.ticket_id) ' .' LEFT JOIN '.TICKET_THREAD_TABLE.' thread ON ( ticket.ticket_id=thread.ticket_id) ' .' LEFT JOIN '.TICKET_COLLABORATOR_TABLE.' collab ON ( ticket.ticket_id=collab.ticket_id) ' .' WHERE ticket.ticket_id IN ('.implode(',', db_input(array_keys($results))).') GROUP BY ticket.ticket_id'; $ids_res = db_query($counts_sql); while ($row = db_fetch_array($ids_res)) { $results[$row['ticket_id']] += $row; } } //YOU BREAK IT YOU FIX IT. ?> <!-- SEARCH FORM START --> <div id='basic_search'> <form action="tickets.php" method="get"> <?php csrf_token(); ?> <input type="hidden" name="a" value="search"> <table> <tr> <td><input type="text" id="basic-ticket-search" name="query" size=30 value="<?php echo Format::htmlchars($_REQUEST['query']); ?>" autocomplete="off" autocorrect="off" autocapitalize="off"></td> <td><input type="submit" name="basic_search" class="button" value="<?php echo __('Search'); ?>"></td> <td> <a href="#" id="go-advanced">[<?php echo __('advanced'); ?>]</a> <i class="help-tip icon-question-sign" href="#advanced"></i></td> </tr> </table> </form> </div> <!-- SEARCH FORM END --> <div class="clear"></div> <div style="margin-bottom:20px; padding-top:10px;"> <div> <div class="pull-left flush-left"> <h2><a href="<?php echo Format::htmlchars($_SERVER['REQUEST_URI']); ?>" title="<?php echo __('Refresh'); ?>"><i class="icon-refresh"></i> <?php echo $results_type.$showing; ?></a></h2> </div> <div class="pull-right flush-right"> <?php if ($thisstaff->canDeleteTickets()) { ?> <a id="tickets-delete" class="action-button pull-right tickets-action" href="#tickets/status/delete"><i class="icon-trash"></i> <?php echo __('Delete'); ?></a> <?php } ?> <?php if ($thisstaff->canManageTickets()) { echo TicketStatus::status_options(); } ?> </div> </div> <div class="clear" style="margin-bottom:10px;"></div> <form action="tickets.php" method="POST" name='tickets' id="tickets"> <?php csrf_token(); ?> <input type="hidden" name="a" value="mass_process" > <input type="hidden" name="do" id="action" value="" > <input type="hidden" name="status" value="<?php echo Format::htmlchars($_REQUEST['status']); ?>" > <table class="list" border="0" cellspacing="1" cellpadding="2" width="940"> <thead> <tr> <?php if($thisstaff->canManageTickets()) { ?> <th width="8px"> </th> <?php } ?> <th width="70"> <a <?php echo $id_sort; ?> href="tickets.php?sort=ID&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo sprintf(__('Sort by %s %s'), __('Ticket ID'), __($negorder)); ?>"><?php echo __('Ticket'); ?></a></th> <th width="70"> <a <?php echo $date_sort; ?> href="tickets.php?sort=date&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo sprintf(__('Sort by %s %s'), __('Date'), __($negorder)); ?>"><?php echo __('Date'); ?></a></th> <th width="280"> <a <?php echo $subj_sort; ?> href="tickets.php?sort=subj&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo sprintf(__('Sort by %s %s'), __('Subject'), __($negorder)); ?>"><?php echo __('Subject'); ?></a></th> <th width="170"> <a <?php echo $name_sort; ?> href="tickets.php?sort=name&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo sprintf(__('Sort by %s %s'), __('Name'), __($negorder)); ?>"><?php echo __('From');?></a></th> <?php if($search && !$status) { ?> <th width="60"> <a <?php echo $status_sort; ?> href="tickets.php?sort=status&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo sprintf(__('Sort by %s %s'), __('Status'), __($negorder)); ?>"><?php echo __('Status');?></a></th> <?php } else { ?> <th width="60" <?php echo $pri_sort;?>> <a <?php echo $pri_sort; ?> href="tickets.php?sort=pri&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo sprintf(__('Sort by %s %s'), __('Priority'), __($negorder)); ?>"><?php echo __('Priority');?></a></th> <?php } if($showassigned ) { //Closed by if(!strcasecmp($status,'closed')) { ?> <th width="150"> <a <?php echo $staff_sort; ?> href="tickets.php?sort=staff&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo sprintf(__('Sort by %s %s'), __("Closing Agent's Name"), __($negorder)); ?>"><?php echo __('Closed By'); ?></a></th> <?php } else { //assigned to ?> <th width="150"> <a <?php echo $assignee_sort; ?> href="tickets.php?sort=assignee&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo sprintf(__('Sort by %s %s'), __('Assignee'), __($negorder)); ?>"><?php echo __('Assigned To'); ?></a></th> <?php } } else { ?> <th width="150"> <a <?php echo $dept_sort; ?> href="tickets.php?sort=dept&order=<?php echo $negorder;?><?php echo $qstr; ?>" title="<?php echo sprintf(__('Sort by %s %s'), __('Department'), __($negorder)); ?>"><?php echo __('Department');?></a></th> <?php } ?> </tr> </thead> <tbody> <?php $class = "row1"; $total=0; if($res && ($num=count($results))): $ids=($errors && $_POST['tids'] && is_array($_POST['tids']))?$_POST['tids']:null; foreach ($results as $row) { $tag=$row['staff_id']?'assigned':'openticket'; $flag=null; if($row['lock_id']) $flag='locked'; elseif($row['isoverdue']) $flag='overdue'; $lc=''; if($showassigned) { if($row['staff_id']) $lc=sprintf('<span class="Icon staffAssigned">%s</span>',Format::truncate($row['staff'],40)); elseif($row['team_id']) $lc=sprintf('<span class="Icon teamAssigned">%s</span>',Format::truncate($row['team'],40)); else $lc=' '; }else{ $lc=Format::truncate($row['dept_name'],40); } $tid=$row['number']; $subject = Format::htmlchars(Format::truncate($row['subject'],40)); $threadcount=$row['thread_count']; if(!strcasecmp($row['state'],'open') && !$row['isanswered'] && !$row['lock_id']) { $tid=sprintf('<b>%s</b>',$tid); } ?> <tr id="<?php echo $row['ticket_id']; ?>"> <?php if($thisstaff->canManageTickets()) { $sel=false; if($ids && in_array($row['ticket_id'], $ids)) $sel=true; ?> <td align="center" class="nohover"> <input class="ckb" type="checkbox" name="tids[]" value="<?php echo $row['ticket_id']; ?>" <?php echo $sel?'checked="checked"':''; ?>> </td> <?php } ?> <td title="<?php echo $row['email']; ?>" nowrap> <a class="Icon <?php echo strtolower($row['source']); ?>Ticket ticketPreview" title="Preview Ticket" href="tickets.php?id=<?php echo $row['ticket_id']; ?>"><?php echo $tid; ?></a></td> <td align="center" nowrap><?php echo Format::db_datetime($row['effective_date']); ?></td> <td><a <?php if ($flag) { ?> class="Icon <?php echo $flag; ?>Ticket" title="<?php echo ucfirst($flag); ?> Ticket" <?php } ?> href="tickets.php?id=<?php echo $row['ticket_id']; ?>"><?php echo $subject; ?></a> <?php if ($threadcount>1) echo "<small>($threadcount)</small> ".'<i class="icon-fixed-width icon-comments-alt"></i> '; if ($row['collaborators']) echo '<i class="icon-fixed-width icon-group faded"></i> '; if ($row['attachments']) echo '<i class="icon-fixed-width icon-paperclip"></i> '; ?> </td> <td nowrap> <?php echo Format::htmlchars( Format::truncate($row['name'], 22, strpos($row['name'], '@'))); ?> </td> <?php if($search && !$status){ $displaystatus=ucfirst($row['status']); if(!strcasecmp($row['state'],'open')) $displaystatus="<b>$displaystatus</b>"; echo "<td>$displaystatus</td>"; } else { ?> <td class="nohover" align="center" style="background-color:<?php echo $row['priority_color']; ?>;"> <?php echo $row['priority_desc']; ?></td> <?php } ?> <td nowrap> <?php echo $lc; ?></td> </tr> <?php } //end of while. else: //not tickets found!! set fetch error. $ferror=__('There are no tickets matching your criteria.'); endif; ?> </tbody> <tfoot> <tr> <td colspan="7"> <?php if($res && $num && $thisstaff->canManageTickets()){ ?> <?php echo __('Select');?>: <a id="selectAll" href="#ckb"><?php echo __('All');?></a> <a id="selectNone" href="#ckb"><?php echo __('None');?></a> <a id="selectToggle" href="#ckb"><?php echo __('Toggle');?></a> <?php }else{ echo '<i>'; echo $ferror?Format::htmlchars($ferror):__('Query returned 0 results.'); echo '</i>'; } ?> </td> </tr> </tfoot> </table> <?php if($num>0){ //if we actually had any tickets returned. echo '<div> '.__('Page').':'.$pageNav->getPageLinks().' '; echo '<a class="export-csv no-pjax" href="?a=export&h=' .$hash.'&status='.$_REQUEST['status'] .'">'.__('Export').'</a> <i class="help-tip icon-question-sign" href="#export"></i></div>'; } ?> </form> </div> <div style="display:none;" class="dialog" id="confirm-action"> <h3><?php echo __('Please Confirm');?></h3> <a class="close" href=""><i class="icon-remove-circle"></i></a> <hr/> <p class="confirm-action" style="display:none;" id="mark_overdue-confirm"> <?php echo __('Are you sure want to flag the selected tickets as <font color="red"><b>overdue</b></font>?');?> </p> <div><?php echo __('Please confirm to continue.');?></div> <hr style="margin-top:1em"/> <p class="full-width"> <span class="buttons pull-left"> <input type="button" value="<?php echo __('No, Cancel');?>" class="close"> </span> <span class="buttons pull-right"> <input type="button" value="<?php echo __('Yes, Do it!');?>" class="confirm"> </span> </p> <div class="clear"></div> </div> <div class="dialog" style="display:none;" id="advanced-search"> <h3><?php echo __('Advanced Ticket Search');?></h3> <a class="close" href=""><i class="icon-remove-circle"></i></a> <hr/> <form action="tickets.php" method="post" id="search" name="search"> <input type="hidden" name="a" value="search"> <fieldset class="query"> <input type="input" id="query" name="query" size="20" placeholder="<?php echo __('Keywords') . ' — ' . __('Optional'); ?>"> </fieldset> <fieldset class="span6"> <label for="statusId"><?php echo __('Statuses');?>:</label> <select id="statusId" name="statusId"> <option value="">— <?php echo __('Any Status');?> —</option> <?php foreach (TicketStatusList::getStatuses( array('states' => array('open', 'closed'))) as $s) { echo sprintf('<option data-state="%s" value="%d">%s</option>', $s->getState(), $s->getId(), __($s->getName())); } ?> </select> </fieldset> <fieldset class="span6"> <label for="deptId"><?php echo __('Departments');?>:</label> <select id="deptId" name="deptId"> <option value="">— <?php echo __('All Departments');?> —</option> <?php if(($mydepts = $thisstaff->getDepts()) && ($depts=Dept::getDepartments())) { foreach($depts as $id =>$name) { if(!in_array($id, $mydepts)) continue; echo sprintf('<option value="%d">%s</option>', $id, $name); } } ?> </select> </fieldset> <fieldset class="span6"> <label for="flag"><?php echo __('Flags');?>:</label> <select id="flag" name="flag"> <option value="">— <?php echo __('Any Flags');?> —</option> <?php if (!$cfg->showAnsweredTickets()) { ?> <option data-state="open" value="answered"><?php echo __('Answered');?></option> <?php } ?> <option data-state="open" value="overdue"><?php echo __('Overdue');?></option> </select> </fieldset> <fieldset class="owner span6"> <label for="assignee"><?php echo __('Assigned To');?>:</label> <select id="assignee" name="assignee"> <option value="">— <?php echo __('Anyone');?> —</option> <option value="0">— <?php echo __('Unassigned');?> —</option> <option value="s<?php echo $thisstaff->getId(); ?>"><?php echo __('Me');?></option> <?php if(($users=Staff::getStaffMembers())) { echo '<OPTGROUP label="'.sprintf(__('Agents (%d)'),count($users)).'">'; foreach($users as $id => $name) { $k="s$id"; echo sprintf('<option value="%s">%s</option>', $k, $name); } echo '</OPTGROUP>'; } if(($teams=Team::getTeams())) { echo '<OPTGROUP label="'.__('Teams').' ('.count($teams).')">'; foreach($teams as $id => $name) { $k="t$id"; echo sprintf('<option value="%s">%s</option>', $k, $name); } echo '</OPTGROUP>'; } ?> </select> </fieldset> <fieldset class="span6"> <label for="topicId"><?php echo __('Help Topics');?>:</label> <select id="topicId" name="topicId"> <option value="" selected >— <?php echo __('All Help Topics');?> —</option> <?php if($topics=Topic::getHelpTopics()) { foreach($topics as $id =>$name) echo sprintf('<option value="%d" >%s</option>', $id, $name); } ?> </select> </fieldset> <fieldset class="owner span6"> <label for="staffId"><?php echo __('Closed By');?>:</label> <select id="staffId" name="staffId"> <option value="0">— <?php echo __('Anyone');?> —</option> <option value="<?php echo $thisstaff->getId(); ?>"><?php echo __('Me');?></option> <?php if(($users=Staff::getStaffMembers())) { foreach($users as $id => $name) echo sprintf('<option value="%d">%s</option>', $id, $name); } ?> </select> </fieldset> <fieldset class="date_range"> <label><?php echo __('Date Range').' — '.__('Create Date');?>:</label> <input class="dp" type="input" size="20" name="startDate"> <span class="between"><?php echo __('TO');?></span> <input class="dp" type="input" size="20" name="endDate"> </fieldset> <?php $tform = TicketForm::objects()->one(); echo $tform->getForm()->getMedia(); foreach ($tform->getInstance()->getFields() as $f) { if (!$f->hasData()) continue; elseif (!$f->getImpl()->hasSpecialSearch()) continue; ?><fieldset class="span6"> <label><?php echo $f->getLabel(); ?>:</label><div><?php $f->render('search'); ?></div> </fieldset> <?php } ?> <hr/> <div id="result-count" class="clear"></div> <p> <span class="buttons pull-right"> <input type="submit" value="<?php echo __('Search');?>"> </span> <span class="buttons pull-left"> <input type="reset" value="<?php echo __('Reset');?>"> <input type="button" value="<?php echo __('Cancel');?>" class="close"> </span> <span class="spinner"> <img src="./images/ajax-loader.gif" width="16" height="16"> </span> </p> </form> </div> <script type="text/javascript"> $(function() { $(document).off('.tickets'); $(document).on('click.tickets', 'a.tickets-action', function(e) { e.preventDefault(); var count = checkbox_checker($('form#tickets'), 1); if (count) { var url = 'ajax.php/' +$(this).attr('href').substr(1) +'?count='+count +'&_uid='+new Date().getTime(); $.dialog(url, [201], function (xhr) { window.location.href = window.location.href; }); } return false; }); }); </script>