body {
    background:#eee;
    font-family:arial, helvetica, sans-serif;
    font-size:10pt;
    color:#000;
    margin:0;
    padding:0;
}

a {
    color:#E65524;
    text-decoration:none;
}

.centered {
    text-align:center;
}

.clear {
    clear:both;
}

.faded {
    color:#666;
}

.strike { text-decoration:line-through; color:red; }

#canned_attachments label { padding:3px; padding-right:10px; } 


#breadcrumbs {
    color: #333;
    margin-bottom: 15px;
}

#breadcrumbs a {
    color: #555;
}

#msg_notice { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; margin-bottom: 10px; border: 1px solid #0a0; background: url('../images/icons/ok.png?1300763726') 10px 50% no-repeat #e0ffe0; }

#msg_warning { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; margin-bottom: 10px; border: 1px solid #f26522; background: url('../images/icons/alert.png?1307823786') 10px 50% no-repeat #ffffdd; }

#msg_error { margin: 0; padding: 5px 10px 5px 36px; height: 16px; line-height: 16px; margin-bottom: 10px; border: 1px solid #a00; background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0; }


#container {
    width:960px;
    margin:0 auto 20px auto;
}

#header {
    height:76px;
    background:url(../images/header-bg.png) top left repeat-x;
    border-left:1px solid #aaa;
    border-right:1px solid #aaa;
}

#logo {
    display:block;
    float:left;
    width:190px;
    height:76px;
    text-decoration:none;
    outline:none;
    text-indent:-9999px;
    background:url(../images/ost-logo.png) top left no-repeat;
}

#header p {
    display:block;
    width:430px;
    float:right;
    margin:10px;
    background:#eee;
    border:1px solid #ccc;
    padding:8px;
    text-align:center;
}

#nav, #sub_nav {
    clear:both;
    margin:0;
    padding:0 20px;
    height:26px;
    line-height:26px;
    border-left:1px solid #aaa;
    border-right:1px solid #aaa;
}

#nav .active, #sub_nav li {
    margin:0;
    padding:0;
    list-style:none;
    display:inline;
}

#nav {
    background:#eee;
    padding-top:4px;
    z-index:200;
    border-top:1px solid #ddd;
    border-bottom:1px solid #c5d9ec;
}

#nav .active a, #nav .inactive {
    display:block;
    float:left;
    width:115px;
    height:26px;
    color:#555;
    text-align:center;
    font-weight:bold;
    margin-top:1px;
    margin-right:5px;
    position:relative;
}

#nav .inactive a {
    color:#555;
    display:block;
}

#nav .active a {
    background:url(../images/tab-bg.png) top left no-repeat;
    color:#004a80;
}

#nav .inactive ul {
    display:none;
    width:230px;
    background:#fbfbfb;
    margin:0;
    padding:0;
    position:relative;
    z-index:500;
    border-bottom:1px solid #ccc;
    border-left:1px solid #ccc;
    border-right:1px solid #ccc;
}

#nav .inactive li {
    display:block;
    margin:0;
    padding:0 5px;
    list-style:none;
    text-align:left;
}

#nav .inactive:hover {
    background:url(../images/tab-bg.png) bottom left no-repeat;
}

#nav .inactive:hover ul {
    display:block;
    -moz-box-shadow: 3px 3px 3px #ccc;
    -webkit-box-shadow: 3px 3px 3px #ccc;
    box-shadow: 3px 3px 3px #ccc;
}

.ieshadow {
    width:230px;
    background:#000;
    filter: progid:DXImageTransform.Microsoft.Blur(PixelRadius=3,MakeShadow=true,ShadowOpacity=0.30);
    -ms-filter: "progid:DXImageTransform.Microsoft.Blur(PixelRadius=3,MakeShadow=true,ShadowOpacity=0.30)";
    zoom: 1;
    z-index:300;
    position:absolute;
    top:24px;
    left:0;
}

#nav .inactive li {
    background:#fbfbfb;
}

#nav .inactive li a {
    padding-left:24px;
    background-position:0 50%;
    background-repeat:no-repeat;
    font-weight:normal;
    background-color:#fbfbfb;
}

#nav .inactive li a:hover {
    color:#E65524;
}

#sub_nav {
    background:#f7f7f7;
    border-bottom:1px solid #bebebe;
}

#sub_nav a {
    display:block;
    float:left;
    margin-right:10px;
    padding:0 10px 0 21px;
    background-position:0 50%;
    background-repeat:no-repeat;
    color:#000;
}

#sub_nav a:hover {
    color:#E65524;
}

#sub_nav a.active {
    font-weight:bold;
}

#sub_nav .open     { background-image:url(../images/icons/open.gif) }
#sub_nav .answered { background-image:url(../images/icons/answered.gif) }
#sub_nav .mine     { background-image:url(../images/icons/mine.gif) }
#sub_nav .closed   { background-image:url(../images/icons/closed.gif) }
#sub_nav .new      { background-image:url(../images/icons/new.gif) }

a.test  { background-image:url(../images/icons/open.gif) }

a.Ticket { background:url(../images/icons/open_tickets.gif) }
a.assignedTickets { background:url(../images/icons/assigned_tickets.gif) }
a.overdueTickets { background:url(../images/icons/overdue_tickets.gif) }
a.answeredTickets { background:url(../images/icons/answered_tickets.gif) }
a.closedTickets { background:url(../images/icons/closed_tickets.gif) }
a.newTicket { background:url(../images/icons/new_ticket.gif) }

a.premade { background:url(../images/icons/premade_reply.gif) }
a.newPremade { background:url(../images/icons/new_premade_reply.gif) }

a.staff { background:url(../images/icons/list_groups.gif) }
a.user { background:url(../images/icons/list_users.gif) }
a.userPref { background:url(../images/icons/user_preferences.gif) }
a.userPasswd { background:url(../images/icons/change_password.gif) }

a.preferences { background:url(../images/icons/settings.gif) }
a.attachment { background:url(../images/icons/attachment.gif ) }
a.api { background:url(../images/icons/api.png) }
a.newapi { background:url(../images/icons/new_api.png) }

a.sla { background:url(../images/icons/slas.png) }
a.newsla { background:url(../images/icons/new_sla.png) }

a.logs { background:url(../images/icons/logs.gif) }

a.emails { background:url(../images/icons/emails.png) }
a.newEmail { background:url(../images/icons/new_email.png) }

a.emailTemplates { background:url(../images/icons/email_templates.png) }
a.newEmailTemplate { background:url(../images/icons/new_email_template.png) }

a.emailFilters { background:url(../images/icons/email_filters.png) }
a.newEmailFilter { background:url(../images/icons/new_email_filter.png) }

a.emailSettings { background:url(../images/icons/emails.png) }
a.emailDiagnostic { background:url(../images/icons/email_diagnostic.gif) }
a.banList { background:url(../images/icons/ban_list.gif) }

a.users { background:url(../images/icons/list_users.gif) }
a.newuser { background:url(../images/icons/new_user.gif) }
a.groups { background:url(../images/icons/list_groups.gif) }
a.teams { background:url(../images/icons/teams.gif) }
a.newgroup { background:url(../images/icons/new_group.gif) }

a.helpTopics { background:url(../images/icons/help_topics.png) }
a.newHelpTopic { background:url(../images/icons/new_help_topic.png) }

a.departments { background:url(../images/icons/list_departments.gif) }
a.newDepartment { background:url(../images/icons/new_department.gif) }

    
/* Generic CSS based Icons. use=> <tag class="Icon iconname">text</tag> */
    
.Icon {
    width: auto;
    padding-left:20px;
    background-position: left center;
    background-repeat: no-repeat;    
}

    
a.Icon {  background-repeat: no-repeat;}

    
a.Icon:hover {        
    text-decoration: underline;
}


.Icon.newstaff { background:url(../images/icons/new_user.gif) 0 0 no-repeat; }
.Icon.newteam { background:url(../images/icons/new_team.gif) 0 0 no-repeat; }
    
.Icon.Ticket { background:url(../images/icons/ticket.gif) 0 2px no-repeat; }
.Icon.webTicket { background:url(../images/icons/ticket_source_web.gif) 0 0 no-repeat; }
.Icon.emailTicket { background:url(../images/icons/ticket_source_email.gif) 0 0 no-repeat; }
.Icon.phoneTicket { background:url(../images/icons/ticket_source_phone.gif) 0 0 no-repeat; }
.Icon.otherTicket { background:url(../images/icons/ticket_source_other.gif) 0 0 no-repeat; }
.Icon.overdueTicket { background:url(../images/icons/overdue_ticket.gif) 0 0 no-repeat; }
.Icon.assignedTicket { background:url(../images/icons/assigned_ticket.gif) 0 0 no-repeat; }
.Icon.lockedTicket { background:url(../images/icons/locked_ticket.gif) 0 0 no-repeat; }
.Icon.editTicket { background-image: url(../images/icons/edit_ticket.png); }
    
.Icon.file { background-image: url(../images/icons/file.gif); }
.Icon.refresh { background-image: url(../images/icons/refresh.gif); }
.Icon.note {
    font-weight: bold;
    font-size: 1em;
    background-image: url(../images/icons/note.gif);
}
    
.Icon.thread {
    font-weight: bold;
    font-size: 1em;
    background-image: url(../images/icons/thread.gif);
}

    
.Icon.debugLog { background:url(../images/icons/log_debug.gif) 0 2px no-repeat; }
.Icon.alertLog { background:url(../images/icons/log_alert.gif) 0 2px no-repeat; }
.Icon.errorLog { background:url(../images/icons/log_error.gif) 0 2px no-repeat; }



#content {
    clear:both;
    border:1px solid #aaa;
    border-top:none;
    border-bottom:3px solid #bbb;
    padding:10px 10px 20px 10px;
    background:#fff;
}

#content a {
    color:#184E81;
}

#footer {
    clear:both;
    padding:10px;
    text-align:center;
    font-size:9pt;
}

table { vertical-align:top; }

table.list {
    clear:both;
    background:#ccc;
    margin: 2px 0;
    border-bottom: 1px solid #ccc;
    font-family:arial, helvetica, sans-serif;
    font-size:10pt;
}

table.list caption {
    text-align:left;
    padding:5px;
    background:#929292;
    color:#fff;
    font-weight:bold;
}

table.list thead th {
    background-color:#eee;
    color:#000;
    text-align:left;
    vertical-align:top;
}

table.list th a {
    
    text-decoration:none;
    color:#000;
}

table.list thead th a { padding: 3px; display: block; color: #000; background: url('../images/asc_desc.gif') 100% 50% no-repeat; }

table.list thead th a.asc { background: url('../images/asc.gif') 100% 50% no-repeat #cfe6ff; }
table.list thead th a.desc { background: url('../images/desc.gif') 100% 50% no-repeat #cfe6ff; }
table.list tbody td {
    background:#fff;
    border:1px solid #fff;
    padding:1px;
    vertical-align:top;
}

table.list tbody td { background: #fff; padding: 1px; padding-left:2px; vertical-align: top; }
table.list tbody tr.odd td { background-color: #f0faff; }
table.list tbody tr:hover td { background: #ffe; }
table.list tbody tr.odd:hover td { background: #ffd; }

table.list tfoot td {
    background:#eee;
    padding: 2px;
}

table.list tbody td.webticket, table.list tbody tr.row1 td.webticket {
    text-indent:20px;
    background:url(../images/icons/ticket_source_web.gif) 0 50% no-repeat #fff;
}

table.list tbody td.emailticket, table.list tbody tr.row1 td.emailticket {
    text-indent:20px;
    background:url(../images/icons/ticket_source_email.gif) 0 50% no-repeat;
}

table.list tbody td.phoneticket, table.list tbody tr.row1 td.phoneticket {
    text-indent:20px;
    background:url(../images/icons/ticket_source_phone.gif) 0 50% no-repeat;
}

table.list tbody td.otherticket, table.list tbody tr.row1 td.otherticket {
    text-indent:20px;
    background:url(../images/icons/ticket_source_other.gif) 0 50% no-repeat;
}

a.refresh {
    display:block;
    float:right;
    width:auto;
    height:16px;
    line-height:16px;
    padding:2px 5px 2px 2px;
    background-position:2px 50%;
    background-repeat:no-repeat;
    padding-left:24px;
    margin-left:10px;
    margin-bottom: 2px;
    border:1px solid #aaa;
    background-image:url(../images/icons/refresh.gif);
}

a.edit, a.print {
    display:block;
    float:right;
    width:auto;
    height:16px;
    line-height:16px;
    padding:2px 5px 2px 2px;
    background-position:2px 50%;
    background-repeat:no-repeat;
    padding-left:24px;
    margin-left:10px;
    border:1px solid #aaa;
    background-image:url(../images/icons/edit_ticket.png);
}

a.print {
    background-image:url(../images/icons/printer.gif);
}

.btn {
    padding:3px 10px;
    background:url(../images/btn_bg.png) top left repeat-x #ccc;
    border:1px solid #777;
    color:#000;
}

.button { padding:1px 5px; margin-right:10px;  color:#777; font-weight:bold;}

.btn_sm {
    padding:2px 5px;
    font-size:9pt;
    background:url(../images/btn_sm_bg.png) top left repeat-x #f90;
    border:1px solid #777;
    color:#fff;
    font-weight:bold;
}

.btn:hover, .btn_sm:hover {
    background-position: bottom left;
}

.search label {
    display:block;
    line-height:25px;
    height:25px;
}

.search input[type=text] {
    height:23px;
    line-height:23px;
    border:1px solid #aaa;
    background:#fff;
    padding:2px;
}

.form_table {
    margin-top:3px;
    border-left:1px solid #ddd;
    border-right:1px solid #ddd;
}

.form_table td {
    border-bottom:1px solid #ddd;
}


.form_table td.multi-line {
    vertical-align:top;
}

.form_table input[type=text], .form_table input[type=password], .form_table textarea {
    background:#fff;
    border:1px solid #aaa;
}

.form_table input[type=radio], .form_table input[type=checkbox] {
    position:relative;
    top:3px;
    margin-left:0;
    padding-left:0;
}

.form_table .required {
    font-weight:bold;
}

.form_table em {
    font-weight:normal;
    color:#666;
}

.error {
    color:#f00;
}

.form_table .error input {
    border:1px solid #f00;
}

.form_table th {
    text-align:left;
    border:1px solid #ccc;
    background:#eee;
    padding:0;
}

.form_table th h4 {
    margin:0;
    padding:5px;
    color:#fff;
    background:#929292;
}

.form_table th em {
    display:block;
    padding:5px;
    color:#000;
}

.settings_table {
    margin-top:2px;
    border-left:1px solid #ddd;
    border-right:1px solid #ddd;
}

.settings_table td {
    border-bottom:1px solid #ddd;
}

.settings_table input[type=radio], .settings_table input[type=checkbox] {
    margin-left:0;
    padding-left:0;
}

#content .settings_table th h4 a {
    display:block;
    color:#fff;
}

.settings_table h4 a span {
    font-size:12pt;
    line-height:14px;
    display:inline-block;
    width:14px;
    height:14px;
    overflow:hidden;
    text-align:center;
    color:#444;
    background:#ccc;
    position:relative;
    top:2px;
}

h2 {
    margin:0;
    padding:0;
    font-size:12pt;
    color:#0A568E;
}

h2 span { color:#000; }

h3 {
    margin:10px 0 0 0;
    padding:5px 0;
    font-size:10pt;
    color:#444;
}

.ticket_info th {
    text-align:left;
}

.ticket_info {
    background:#F4FAFF;
}

.right_align { text-align:right; }

h2 .reload {
    display:inline-block;
    width:16px;
    height:16px;
    background:url(../images/icons/refresh.gif) top left no-repeat;
    outline:none;
    text-indent:-9999px;
}

#assigned_message {
    margin:10px 0;
    padding:5px 5px 5px 30px;
    background:url(../images/icons/assigned_ticket.gif) 5px 50% no-repeat #ffd;
    border:1px solid #f90;
}




#ticket_actions {
    padding:5px;
    background:#eee;
    border:1px solid #aaa;
    border-bottom:none;
    margin:0;
}

#threads {
    margin:0;
    padding:5px 10px 0 10px;
    border:1px solid #aaa;
    background:#F4FAFF;
    height:30px;
}

#threads li {
    list-style:none;
    margin:0;
    padding:0;
    display:inline;
}

#threads li a {
    display:block;
    width:auto;
    float:left;
    height:30px;
    line-height:30px;
    border-top:1px solid #F4FAFF;
    padding:0 10px 0 32px;
    margin-right:10px;
}

#threads li a.active {
    height:29px;
    background-color:#fff;
    border:1px solid #aaa;
    border-bottom:none;
    border-top:2px solid #ed9100;
    font-weight:bold;
}

#toggle_ticket_thread {
    background:url(../images/icons/open.gif) 10px 50% no-repeat;
}

#toggle_notes {
    background:url(../images/icons/note.gif) 10px 50% no-repeat;
}

#latest_notes {
    margin:10px 0;
    padding:10px;
    background:#ffe;
    border:1px solid #e7e765;
}

#latest_notes h3 {
    margin:0 0 10px 0;
    padding:0;
    font-size:11pt;
}

#latest_notes h3 span, #latest_notes h3 a {
    color:#777;
    font-weight:normal;
    text-decoration:none;
    font-size:10pt;
}

#latest_notes ul {
    margin:0 20px;
    padding:0;
}

#latest_notes ul li {
    margin:0;
    padding:0 0 10px 0;
    list-style:none;
}

#latest_notes em {
    color:#777;
}

#ticket_thread table {
    margin-top:10px;
    border:1px solid #aaa;
    border-bottom:2px solid #aaa;
}

#ticket_notes table {
    margin-top:10px;
    border:1px solid #ddd;
    border-bottom:2px solid #ddd;
}

#ticket_thread table th, #ticket_notes table th {
    text-align:left;
    border-bottom:1px solid #aaa;
    font-size:10pt;
    padding:5px;
}

#ticket_notes table th {
    text-align:left;
    border-bottom:1px solid #ddd;
    font-size:10pt;
    padding:5px;
    background:#F4FAFF;
}

#ticket_notes table th em {
    font-weight:normal;
    font-size:10pt;
    color:#666;
}

#ticket_thread .message th {
    background:#C3D9FF;
}

#ticket_notes .date {
    font-weight:normal;
    font-size:10pt;
    color:#888;
    text-align:right;
}

#ticket_thread .response th {
    background:#FFE0B3;
}

#ticket_thread table td, #ticket_notes table td {
    padding:5px;
}

#ticket_notes td {
    background:#f9f9f9;
}

#ticket_thread .info, #ticket_notes .info {
    padding:5px;
    background:#F4FAFF;
    height:16px;
    line-height:16px;
}

#ticket_notes .info {
     background:#f9f9f9;
}

#response_options {
    margin-top:30px;
}

#response_options form {
    padding:0 10px;
}

#response_options ul {
    padding:4px 0 0 190px;
    margin:0;
    text-align:center;
    height:29px;
    border-bottom:1px solid #aaa;
    background:#eef3f8;
}

#response_options li {
    margin:0;
    padding:0;
    display:inline;
    list-style:none;
}

#response_options li a {
    width:130px;
    font-weight:bold;
    padding:5px;
    height:18px;
    line-height:20px;
    color:#444;
    display:block;
    float:left;
    outline:none;
    position:relative;
    top:0;
    background:#fbfbfb;
    border:1px solid #eee;
    border-bottom:none;
}

#response_options .reply_tab.tell {
    color:#a00 !important;
    background-image:url(../images/reminder.png);
    background-position:12px 50%;
    background-repeat:no-repeat;
}

#response_options li a.active {
    height:18px;
    color:#184E81;
    background-color:#f9f9f9;
    border:1px solid #aaa;
    border-top:2px solid #81a9d7;
    border-bottom:none;
}

#response_options form {
    padding:10px 5px;
    background:#f9f9f9;
    border:1px solid #aaa;
    border-top:none;
}

#response_options table {
    width:928px;
}

#response_options td {
    vertical-align:top;
}

#response_options textarea {
    width:760px !important;
}

#response_options input[type=text], #response_options textarea {
    border:1px solid #aaa;
    background:#fff;
}

.attachments .uploads div {
    display:inline-block;
    padding-right:20px;
}



.file {
    display:inline-block;
    padding-left:20px;
    margin-right:20px;
    background:url(../images/icons/file.gif) 0 50% no-repeat;
}

.expander {
    line-height:14px;
    display:inline-block;
    width:12px;
    height:12px;
    overflow:hidden;
    text-align:center;
    color:#aaa;
    position:relative;
}

/** Popup Tool Tips and Content **/

.tip_box {
    display:block;
    height:30px;
    position:absolute;
    z-index:1000;
}

.tip_arrow {
    display:block;
    position:absolute;
    top:5px;
    left:-11px;
    width:12px;
    z-index:700;
}

.tip_content {
    height:auto !important;
    height:20px;
    min-height:20px;
    padding:10px 5px 5px 5px;
    border:1px solid #666;
    background:#fff;
    -moz-border-radius:5px;
    -webkit-border-radius:5px;
    border-radius:5px;
    -moz-box-shadow: 3px 3px 3px #666;
    -webkit-box-shadow: 3px 3px 3px #666;
    box-shadow: 3px 3px 3px #666;
    z-index:500;
    position:absolute;
    top:0;
    left:-1px;
    width:auto !important;
    width:300px;
}

.tip_close {
    position:absolute;
    left:100%;
    top:0;
    margin-left:-12px;
}

.tip_shadow {
    display:none;
    background:#000;
    filter: progid:DXImageTransform.Microsoft.Blur(PixelRadius=3,MakeShadow=true,ShadowOpacity=0.60);
    -ms-filter: "progid:DXImageTransform.Microsoft.Blur(PixelRadius=3,MakeShadow=true,ShadowOpacity=0.60)";
    zoom: 1;
    position:absolute;
    z-index:200;
    top:0;
    left:0;
    width:auto !important;
    width:310px;
}

.tip_menu {
    margin:10px 0 0 0;
    padding:5px 0;
    border-top:1px solid #ddd;
    height:16px;
    font-size:9pt;
}

.tip_menu li {
    display:inline;
    list-style:none;
    margin:0;
    padding:0;
}

.tip_menu li a {
    display:block;
    width:auto;
    _width:0;
    float:left;
    padding:0 10px;
    border-right:1px solid #ddd;
    color:#666;
}

.tip_menu li a:hover {
    color:#E76C74;
}

.tip_content form {
    display:none;
    line-height:24px;
}

.tip_content select, .tip_content textarea {
    width:295px;
}

.tip_content textarea {
    padding:0;
    border:1px solid #aaa;
    background:#fff;
}

.tip_content form p {
    margin:0;
    width:auto !important;
    width:295px;
    text-align:right;
    line-height:24px;
}

/* Knowledgebase */
#kb {
  margin: 2px 0;
  padding: 0;
  overflow: hidden;
}

#kb > li {
  margin: 0 0 5px 0;
  padding: 0 10px;
  width: auto;
  float: left;
  clear: both;
}

#kb > li h4 {
    padding-bottom:3px;
    margin-bottom:3px;
}

#kb > li h4 span {
    color:#666;
}

#kb > li h4 a {
  font-size: 14px;
}

#faq {
  clear: both;
  margin: 0;
  padding: 5 0 10px 5px;
}
#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
}
#faq ol li {
  list-style: none;
  margin: 0 0 10px 0;
  color: #999;
}
#faq ol li a {
  display: inline;
  height: 16px;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png') 0 50% no-repeat;
}