<?php
if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config) die('Access Denied');
if(!($maxfileuploads=ini_get('max_file_uploads')))
$maxfileuploads=DEFAULT_MAX_FILE_UPLOADS;
?>
<h2>Ticket Settings and Options</h2>
<form action="settings.php?t=tickets" method="post" id="save">
<?php csrf_token(); ?>
<input type="hidden" name="t" value="tickets" >
<table class="form_table settings_table" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr>
<th colspan="2">
<h4>Ticket Settings</h4>
<em>Global ticket settings and options.</em>
</th>
</tr>
</thead>
<tbody>
<tr><td width="220" class="required">Ticket IDs:</td>
<td>
<input type="radio" name="random_ticket_ids" value="0" <?php echo !$config['random_ticket_ids']?'checked="checked"':''; ?> />
Sequential
<input type="radio" name="random_ticket_ids" value="1" <?php echo $config['random_ticket_ids']?'checked="checked"':''; ?> />
Random <em>(highly recommended)</em>
</td>
</tr>
<tr>
<td width="180" class="required">
Default SLA:
</td>
<td>
<select name="default_sla_id">
<option value="0">— None —</option>
<?php
if($slas=SLA::getSLAs()) {
foreach($slas as $id => $name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id,
($config['default_sla_id'] && $id==$config['default_sla_id'])?'selected="selected"':'',
$name);
}
}
?>
</select>
<span class="error">* <?php echo $errors['default_sla_id']; ?></span>
</td>
</tr>
<tr>
<td width="180" class="required">Default Priority:</td>
<td>
<select name="default_priority_id">
<?php
$priorities= db_query('SELECT priority_id,priority_desc FROM '.TICKET_PRIORITY_TABLE);
while (list($id,$tag) = db_fetch_row($priorities)){ ?>
<option value="<?php echo $id; ?>"<?php echo ($config['default_priority_id']==$id)?'selected':''; ?>><?php echo $tag; ?></option>
<?php
} ?>
</select>
<span class="error">* <?php echo $errors['default_priority_id']; ?></span>
</td>
</tr>
<tr>
<td>Maximum <b>Open</b> Tickets:</td>
<td>
<input type="text" name="max_open_tickets" size=4 value="<?php echo $config['max_open_tickets']; ?>">
per email/user. <em>(Helps with spam and email flood control - enter 0 for unlimited)</em>
</td>
</tr>
<tr>
<td>Ticket Auto-lock Time:</td>
<td>
<input type="text" name="autolock_minutes" size=4 value="<?php echo $config['autolock_minutes']; ?>">
<font class="error"><?php echo $errors['autolock_minutes']; ?></font>
<em>(Minutes to lock a ticket on activity - enter 0 to disable locking)</em>
</td>
</tr>
<tr>
<td width="180">Emailed Tickets Priority:</td>
<td>
<input type="checkbox" name="use_email_priority" value="1" <?php echo $config['use_email_priority'] ?'checked="checked"':''; ?> >
<em>(Use email priority when available)</em>
</td>
</tr>
<tr>
<td width="180">Show Related Tickets:</td>
<td>
<input type="checkbox" name="show_related_tickets" value="1" <?php echo $config['show_related_tickets'] ?'checked="checked"':''; ?> >
<em>(Show all related tickets on user login - otherwise access is restricted to one ticket view per login)</em>
</td>
</tr>
<tr>
<td>Human Verification:</td>
<td>
<input type="checkbox" name="enable_captcha" <?php echo $config['enable_captcha']?'checked="checked"':''; ?>>
Enable CAPTCHA on new web tickets.<em>(requires GDLib)</em> <font class="error"> <?php echo $errors['enable_captcha']; ?></font><br/>
</td>
</tr>
<tr>
<td>Claim Tickets:</td>
<td>
<input type="checkbox" name="auto_claim_tickets" <?php echo $config['auto_claim_tickets']?'checked="checked"':''; ?>>
Auto-assign unassigned tickets on response
<!-- Help Tip:
Reopened tickets are always assigned to the last respondent -->
</td>
</tr>
<tr>
<td>Assigned Tickets:</td>
<td>
<input type="checkbox" name="show_assigned_tickets" <?php echo $config['show_assigned_tickets']?'checked="checked"':''; ?>>
Show assigned tickets on open queue.
</td>
</tr>
<tr>
<td>Answered Tickets:</td>
<td>
<input type="checkbox" name="show_answered_tickets" <?php echo $config['show_answered_tickets']?'checked="checked"':''; ?>>
Show answered tickets on open queue.
</td>
</tr>
<tr>
<td>Staff Identity Masking:</td>
<td>
<input type="checkbox" name="hide_staff_name" <?php echo $config['hide_staff_name']?'checked="checked"':''; ?>>
Hide staff's name on responses.
</td>
</tr>
<tr>
<td>Enable HTML Ticket Thread:</td>
<td>
<input type="checkbox" name="enable_html_thread" <?php
echo $config['enable_html_thread']?'checked="checked"':''; ?>>
Enable rich text in ticket thread and autoresponse emails
</td>
</tr>
<tr>
<th colspan="2">
<em><b>Attachments</b>: Size and max. uploads setting mainly apply to web tickets.</em>
</th>
</tr>
<tr>
<td width="180">Allow Attachments:</td>
<td>
<input type="checkbox" name="allow_attachments" <?php echo $config['allow_attachments']?'checked="checked"':''; ?>><b>Allow Attachments</b>
<em>(Global Setting)</em>
<font class="error"> <?php echo $errors['allow_attachments']; ?></font>
</td>
</tr>
<tr>
<td width="180">Emailed/API Attachments:</td>
<td>
<input type="checkbox" name="allow_email_attachments" <?php echo $config['allow_email_attachments']?'checked="checked"':''; ?>> Accept emailed/API attachments.
<font class="error"> <?php echo $errors['allow_email_attachments']; ?></font>
</td>
</tr>
<tr>
<td width="180">Online/Web Attachments:</td>
<td>
<input type="checkbox" name="allow_online_attachments" <?php echo $config['allow_online_attachments']?'checked="checked"':''; ?> >
Allow web upload
<input type="checkbox" name="allow_online_attachments_onlogin" <?php echo $config['allow_online_attachments_onlogin'] ?'checked="checked"':''; ?> >
Limit to authenticated users only. <em>(User must be logged in to upload files)</em>
<font class="error"> <?php echo $errors['allow_online_attachments']; ?></font>
</td>
</tr>
<tr>
<td>Max. User File Uploads:</td>
<td>
<select name="max_user_file_uploads">
<?php
for($i = 1; $i <=$maxfileuploads; $i++) {
?>
<option <?php echo $config['max_user_file_uploads']==$i?'selected="selected"':''; ?> value="<?php echo $i; ?>">
<?php echo $i; ?> <?php echo ($i>1)?'files':'file'; ?></option>
<?php
} ?>
</select>
<em>(Number of files the user is allowed to upload simultaneously)</em>
<font class="error"> <?php echo $errors['max_user_file_uploads']; ?></font>
</td>
</tr>
<tr>
<td>Max. Staff File Uploads:</td>
<td>
<select name="max_staff_file_uploads">
<?php
for($i = 1; $i <=$maxfileuploads; $i++) {
?>
<option <?php echo $config['max_staff_file_uploads']==$i?'selected="selected"':''; ?> value="<?php echo $i; ?>">
<?php echo $i; ?> <?php echo ($i>1)?'files':'file'; ?></option>
<?php
} ?>
</select>
<em>(Number of files the staff is allowed to upload simultaneously)</em>
<font class="error"> <?php echo $errors['max_staff_file_uploads']; ?></font>
</td>
</tr>
<tr>
<td width="180">Maximum File Size:</td>
<td>
<select name="max_file_size">
<option value="262144">— Small —</option>
<?php $next = 512 << 10;
$max = strtoupper(ini_get('upload_max_filesize'));
$limit = (int) $max;
if (!$limit) $limit = 2 << 20; # 2M default value
elseif (strpos($max, 'K')) $limit <<= 10;
elseif (strpos($max, 'M')) $limit <<= 20;
elseif (strpos($max, 'G')) $limit <<= 30;
while ($next <= $limit) {
// Select the closest, larger value (in case the
// current value is between two)
$diff = $next - $config['max_file_size'];
$selected = ($diff >= 0 && $diff < $next / 2)
? 'selected="selected"' : ''; ?>
<option value="<?php echo $next; ?>" <?php echo $selected;
?>><?php echo Format::file_size($next);
?></option><?php
$next *= 2;
}
// Add extra option if top-limit in php.ini doesn't fall
// at a power of two
if ($next < $limit * 2) {
$selected = ($limit == $config['max_file_size'])
? 'selected="selected"' : ''; ?>
<option value="<?php echo $limit; ?>" <?php echo $selected;
?>><?php echo Format::file_size($limit);
?></option><?php
}
?>
</select>
<font class="error"> <?php echo $errors['max_file_size']; ?></font>
</td>
</tr>
<tr>
<td width="180">Ticket Response Files:</td>
<td>
<input type="checkbox" name="email_attachments" <?php echo $config['email_attachments']?'checked="checked"':''; ?> >Email attachments to the user
</td>
</tr>
<tr>
<th colspan="2">
<em><strong>Accepted File Types</strong>: Limit the type of files users are allowed to submit.
<font class="error"> <?php echo $errors['allowed_filetypes']; ?></font></em>
</th>
</tr>
<tr>
<td colspan="2">
<em>Enter allowed file extensions separated by a comma. e.g .doc, .pdf. To accept all files enter wildcard <b><i>.*</i></b> i.e dotStar (NOT Recommended).</em><br>
<textarea name="allowed_filetypes" cols="21" rows="4" style="width: 65%;" wrap="hard" ><?php echo $config['allowed_filetypes']; ?></textarea>
</td>
</tr>
</tbody>
</table>
<p style="padding-left:250px;">
<input class="button" type="submit" name="submit" value="Save Changes">
<input class="button" type="reset" name="reset" value="Reset Changes">
</p>
</form>