# # This is popup help messages for the Admin Panel -> Settings -> System page # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- form_title: title: Form Headline content: > This title text is shown in a gray box above the form fields form_instructions: title: Form Instructions content: > You can add extra instructions which will help guide the user into the context of the form fields and possibly highlight required data. field_sort: title: Field Display Position content: > Click on the up-and-down arrow icon and drag the field row to sort within this form. Sorting preference does not take effect until the form is saved. field_label: title: Field Label content: > This label is shown as the prompt for this field. Typically, a short-answer field would be rendered like this one:<br> <strong>Label:</strong> <input type="text"> field_type: title: Field Content Type content: > This is used to define the type of input expected from the user. You can select from short and long answer, phone number, date and time, checkbox, drop-down list, or a custom list selection. links: - title: Custom Lists href: /scp/lists.php field_internal: title: Field Visibility content: > Fields marked internal are hidden from your clients. Use internal fields to track things which only your staff need to access. field_required: title: Data Requirement content: > Forms that have required fields must have valid data before the form can be saved. If checked, forms cannot be submitted or saved until all required fields are satisfied.<br> <br> Internal fields can only be required of staff members, since they are hidden from clients. field_variable: title: Field Automation content: > The field data will be available to email and page templates via the name used in this column. For instance, fields on the common ticket form are available via <code>%{ticket.variable}</code>, where <strong>variable</strong> is the name used in this column.<br> <br> <em>Company information is available via <code>%{</code><code>company.variable}</code> and user information is available via <code>%{ticket.user.variable}</code></em> field_delete: title: Remote this Field content: > Check and save the form to remove a field from this form.<br> <br> <em>Deleting a field does not remove previously entered data for the field on completed forms. For instance, if a previously submitted ticket has data for a field, deleting the field from this form will not remove the data on the ticket.</em>