Collaboration Enhancements

Reviewed-By: Jared Hancock <jared@osticket.com>

oops: Fix several issues for files and downloads

Reviewed-By: Peter Rotich <peter@osticket.com>

Increment warning log frequency on failed login attempts

Reviewed-By: Jared Hancock <jared@osticket.com>

bug: Dont send out reply when staff selects "no reply".

Reviewed-By: Jared Hancock <jared@osticket.com>

User got emailed reply even when staff selected  -Do Not Email Reply-

Change z-index to overlay popup windows correctly

File Storage API v2

Reviewed-By: Peter Rotich <peter@osticket.com>

And allow plugin to support remotely-generated hashes for migration safety
verification

Clear ticket locks on logout

Reviewed-By: Jared Hancock <jared@osticket.com>

Add addressee to filtering system

Reviewed-By: Peter Rotich <peter@osticket.com>

New Ticket Notice

Reviewed-By: Jared Hancock <jared@osticket.com>

If an email arrives at the system and the system cannot determine why the
mail arrived (ie. a system email was not found in the To or Cc headers), the
recipients list should be maintained.

This is useful for generating collaborator lists as well as filtering by the
To and Cc (Addressee) headers.

pipe: For wrapped messages, use wrapped headers

Reviewed-By: Peter Rotich <peter@osticket.com>

Log every other third failed login attempt as a warning, instead of every
other request. This is necessary to avoid false warning since login page
attempts SSO via the backend.

Remove any ticket locks staff has on logout.

Show ticket prview when a ticket number is clicked as opposed to ticket
view.
Add collaborator preview tab on ticket preview tool tip.

07fec4c4 introduced the ability to receive
and process messages forwarded as a message/rfc822. However, the email
headers that were saved on file in the %email_info_table were the headers of
the outer message.

This patch pulls the headers from the wrapped message to be saved in the
database. This mainly addresses the email References and In-Reply-To headers
for the email responses from the system.

Send staff alerts as Notice as opposed to an AutoRely

Reviewed-By: Jared Hancock <jared@osticket.com>

Some emails providers (e.g gmail/google) won't deliver emails marked
bulk/autoreply to group email address.

Thread body revisited

Reviewed-By: Jared Hancock <jared@osticket.com>

This is required when validating a message which could be a string or an
object.