- Feb 18, 2015
-
-
Peter Rotich authored
-
- Feb 06, 2015
-
-
Jared Hancock authored
-
Jared Hancock authored
-
- Jan 30, 2015
-
-
Jared Hancock authored
-
Jared Hancock authored
-
- Jan 13, 2015
-
-
Jared Hancock authored
* Add trashcan icon for newly-added actions * Categorize filter actions * Use imperative phrases for action descriptions * Drop check boxes from simple actions (like reject ticket) * Hide empty forms on new ticket pages * Do not store config for nondata fields for actions * Implement a multi-use feature for actions, which will allow using a action more than once (for instance, multiple email sends) * Filter actions are sortable * Send email has from address configurable * %{user} token is valid as a recipient
-
- Jan 12, 2015
-
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
Help topics can now specify one or more additional forms to be included on the help topic and can also specify the sort order of those forms. Furthermore, individual fields can be disabled per help topic, so that unnecessary fields can be omitted when necessary, per help topic. The disabled flag is recorded along side the field data so that the field will not be accidentally added to the form later automatically. There is no interface in this commit to enable a field which was disabled by the help topic when ticket was created.
-
- Dec 11, 2014
-
-
Peter Rotich authored
Introduce the initial concept of adding tasks to a ticket.
-
Peter Rotich authored
The size of the dialog can be auto-adjusted based on the options
-
Peter Rotich authored
-
- Dec 10, 2014
-
-
Jared Hancock authored
oops: Fix crash upgrading to c7c82835 oops: Fix crash rendering ticket view oops: Fix crash posting response to ticket oops: Fix refresh url after ticket reply post orm: Locate annotations after the root model's fields orm: Add PK field check for DISTINCT aggregate expressions When using the DISTINCT option for aggregate expressions, ensure that when a relationship is used in the aggregate, that a single field of the remote model's primary key is used — rather than the foreign key, since it would never have more than one unique value. search: Re-implement basic ticket search oops: Couple trivial changes oops: Fix date formatting for PDF output oops: Fix staff profile view and update oops: Fix canned response listing orm: Fix crash compiling WHERE IN (nested select) nav: Move settings/email to email/settings i18n: Make field visibility config translatable oops: Fix crash adding field to custom form forms: Fix `required` flag transfer to FormField oops: Fix bad merge on new ticket by staff forms: Show uneditable fields on new ticket by staff oops: Fix bad merge on client ticket view
-
- Dec 09, 2014
-
-
Peter Rotich authored
-
- Dec 08, 2014
-
-
Chris Wheeler authored
This will disable the ability for a user to close a ticket when they have not filled out all of the required fields. Explains the problem to the user trying to close and directs them to the edit page. Added some functions to the $ticket class to make it easy to determine the missing required fields.
-
Jared Hancock authored
This will contain the effective due date of the ticket — either the due date or the estimated overdue time of the ticket based on the SLA settings. It will be maintained with ticket updates. orm: Add greater support for expressions in order_by
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
Move the attachments to the sidebar, add the concept of language-specific attachments. Add a sidebar to the front page. De-emphasize the "open new ticket" button. Add a knowledge base search feature to front page and also add the concept of "featured" articles and categories on the front page.
-
Jared Hancock authored
-
Jared Hancock authored
Also complete the translation client-side
-
Jared Hancock authored
This reworks the tabs CSS and javascript coding to be more flexible and to support vertical tabs. (Bootstrap calls this stacked.) The javascript also allows the URL to include the hash-tag of the last-clicked tab so that the tab can be automatically shown when the page is reloaded.
-
Jared Hancock authored
-
- Nov 15, 2014
-
-
Jared Hancock authored
This helps in long UTF-8 characters as the bytes were previously counted and the width of the characters was assumed to correlate with the count of the bytes in the text. This method allows the browser to calmly truncate the text according to the available space in the page where the text is rendered.
-
- Oct 03, 2014
-
-
Jared Hancock authored
-
- Oct 02, 2014
-
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
-
Jared Hancock authored
-
- Sep 25, 2014
-
-
Jared Hancock authored
-
- Sep 19, 2014
-
-
Jared Hancock authored
This allows fields to specify a visibility constraint that will be evaluated in real time in the browser to automatically show and hide fields that should be hidden based on values of other fields in the same form. Validation is not performed on fields server-side if they are considered invisible when submitted.
-
- Sep 02, 2014
-
-
Jared Hancock authored
-
- Sep 01, 2014
-
-
Jared Hancock authored
-
- Aug 30, 2014
-
-
Jared Hancock authored
-
- Aug 29, 2014
-
-
Jared Hancock authored
-
- Aug 15, 2014
-
-
Jared Hancock authored
-
- Aug 06, 2014
-
-
Jared Hancock authored
-
Jared Hancock authored
-