- Nov 26, 2013
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
Fix odd CSS error
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- Nov 23, 2013
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Jared Hancock authored
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- Nov 16, 2013
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Jared Hancock authored
Fix duplicate phone number (again)
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- Nov 15, 2013
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Peter Rotich authored
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- Nov 14, 2013
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Jared Hancock authored
Fix width of the ticket thread body Add consistent font styling between Redactor and thread body
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- Nov 13, 2013
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Allows the client to be changed on a ticket. Previously, only the information about the client associated with the ticket was editable. This patch permits assigning a completely different user to the ticket.
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Peter Rotich authored
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- Nov 12, 2013
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Jared Hancock authored
* Upgrade to Redactor 9.1.7 * Use a (x) icon from font-awesome for the dialog
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- Nov 09, 2013
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Jared Hancock authored
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- Nov 05, 2013
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Jared Hancock authored
Add information about current software versions, server software, php extensions loaded, and database space usage. In the future, this will offer a nice place to add an import/export button for data backup and restore, announcements, and more
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- Nov 04, 2013
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Jared Hancock authored
* Dialogs are scrollable if too big * Placement does not respect scroll position now (fixed position)
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- Oct 31, 2013
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Jared Hancock authored
PHP can't discern the difference between d/m/Y and m/d/Y when just the date is submitted to strtotime(). Unfortunately, strptime() is not available until PHP 5.1.0. This patch forces datepickers to change their values to YYYY-MM-DD upon submission to disambiguate parsing issues. Fixes #832
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- Oct 10, 2013
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Jared Hancock authored
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- Oct 09, 2013
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
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Jared Hancock authored
This moves client information like name and email address out of the general dynamic forms data for a ticket. It really paves the way for the first-class user of the future.
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Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
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Jared Hancock authored
Process inline attachments in thread entry and support inline images in piped emails Support inline images across the system, with draft support Migrate to a single attachment table That way we don't need a new table for everything we need to attach an inline image to (like a signature, for instance) Add richtext support for internal notes Implement images on site pages * Image paste in Redactor * Make non-local images optional * Placeholder for non-local images * Fix local image download hover * Don't re-attach inline images
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- Jul 23, 2013
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Jared Hancock authored
- Logo selection radio buttons not vertically centered (Firefox) - font-size value incorrect in login.css - Incorrect : placement in FAQ category edit - Incorrect block width declaration (700 vs 700px) - Browsers disagree on the placement of CSS3 outline properties - Correctly place check boxes and radio buttons
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- Jul 03, 2013
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Peter Rotich authored
- Supported pages: landing, offline, thank-you and other
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- Jan 28, 2013
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Eric Knibbe authored
visual fix for FAQ search form in WebKit
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- Dec 16, 2012
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Peter Rotich authored
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- Dec 14, 2012
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Peter Rotich authored
Add overlay + please wait spinner on form submit
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- Nov 16, 2012
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Peter Rotich authored
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- Oct 28, 2012
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Peter Rotich authored
Impove row highlighter on table listing.
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- Oct 11, 2012
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Peter Rotich authored
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- Oct 08, 2012
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Peter Rotich authored
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Kelli Shaver authored
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- Sep 07, 2012
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Kelli Shaver authored
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- Aug 13, 2012
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Jared Hancock authored
This will help distinguish between the knowledgebase part which encompasses FAQ's and canned responses, and the FAQ part which contains the articles detailing frequently-asked-questions.
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- Jul 25, 2012
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Peter Rotich authored
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- Jul 23, 2012
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Peter Rotich authored
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- Jul 10, 2012
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Jared Hancock authored
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- Jul 09, 2012
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Peter Rotich authored
Add print options supports - staff can now print a ticket thread without internal notes + select paper size on the fly
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