Cleanup and make HTML safe by default
Strip empty lines in TEXT content

This will be helpful to keep track of whether a text is html or text and
provide a way to convert it exactly once.

Feature/auto replies

Reviewed-By: Jared Hancock <jared@osticket.com>

Fixes a few E_NOTICE messages
Drops bounce checking inside autoReply checking

mysqli: Retry on deadlock-found error

Reviewed-By: Peter Rotich <peter@osticket.com>

oops: Fix finding key of existing file

Reviewed-By: Peter Rotich <peter@osticket.com>

If MySQL error #1213 (deadlock found when trying to get lock) is returned
from query, it is safe to retry the query.

This patch will retry queries up to two times for a total of three. If the
query cannot be executed without error #1213 after the third time, the error
is logged as usual, and the system continues with the failed query.

If a file is attached via email and sent into the system, and a file is on
record with the same signature (hash) and size, the system will not save the
file. Instead, the key of the existing file would be found and used instead.

This patch fixes a bug in AttachmentFile::save. The key was generated for
the new file; however, if it was determined to be a duplicate, the key of
the existing file was not returned. Therefore generated key, which wasn't
saved to the database, was returned. Therefore, the wrong key was placed in
the body of the message with cid:<key> for inline images, although that key
would not exist in the database.

This patch correctly returns the existing key from the ::save() method
for de-duplicated files.

Conflicts:
	include/class.usersession.php

Rename routines to make it a little clear on what they do

This patch addresses an issue where a client may have upper-case letters in
their email address. When visiting the client portal to check the ticket
status, previously, the exact same case would be required in the 'Email
Address' box.

This patch removes the case sensitivity for email logins.

Correct the PK on %ticket_email_info

Reviewed-By: Peter Rotich <peter@osticket.com>

Fixup a few email piping issues

Reviewed-By: Peter Rotich <peter@osticket.com>

If the content of the message is of type `message/rfc822`, then support
downloading the body of the message and sending it off to the mail parsing
system, simulating a piped email.

They are only available for tickets arriving via the email channel. All
other channel (including email) use the new ticket form to record the
subject and body, which are mapped to the 'Issue Summary' and 'Issue
Details' fields respectively

Structure the drop-down list for the `what` column to be future-minded
concerning custom user data matching.

Previously, if a message had a Content-Disposition header, then it could not
be considered as the body of the message.

If the mail received into the system has a content type of 'message/rfc822',
then unwrap the inner message and use it as the parsed email. Effectively,
assume the email was forwarded as an message/rfc822 attachment.

Previously, the subject was duplicated, which is really confusing

This patch partially reverts the previous database migration patch which
added a primary key to the table on the `thread_id` column. This column
cannot be used, because there may be multiple entries for thread_id = 0.

This also allows ticket_collaborator.isactive to be negative, as well as
adds the database portion of regex support for ticket filters.

Exclude the auto-responding email from possible alerts sent to staff

The concern here is possible loop when an alert to staff bounces back to the
system.

Disable auto-response on a bounce.

Conflicts:
	include/api.tickets.php
	include/class.client.php
	include/class.mailfetch.php
	include/class.thread.php
	open.php

Handle email bounce notifications

Reviewed-By: Peter Rotich <peter@osticket.com>

Timeout after max timeout while fetching emails

Reviewed-By: Jared Hancock <jared@osticket.com>
Reviewed-By: Alan Wilkes

Delete junk records from the %ticket_email_info table before adding a
primary key. Since there was previously no PK, there could be duplicate
records.

Hide close/hide dialog when esc key is pressed fixes issue #441

Reviewed-By: Jared Hancock <jared@osticket.com>

forms: Fix ticket submission if already logged in

Reviewed-By: Peter Rotich <peter@osticket.com>

If a client is already logged into the client portal and attempts to submit
a new ticket, the ticket will be rejected if the contact-information form
has a required field other than `name` and `email`.

This patch fixes `class Client` so that the user-id is fetched from the
database and made available via the `::getUserId()` method. This was already
corrected in the `develop-next` branch for v1.8.1. The `uid` field is passed
into `Ticket::create()` so the user form validation is bypassed.

This commit should be ignored when merged into the 1.8.1 codebase.

Processing fetching in ASC order of the last fetch time
Remove LIMIT of 10 emails per fetch
Flush the buffer and terminate the request cleanly on autocron

Conflicts:
	include/staff/tickets.inc.php