This is a regression introduced somewhere along the way in the new storage
API system for osTicket.

Stop propagation on intercept

Stop propagation on intercept

The change will allows staff to open a new ticket without going through the
"forced" user lookup popup. On cancel the staff is presented with a
simplified user info form with email and name being the only fields
required.

Fixup search for users with hits in an searchable authentication backend:

  * If there is a hit for the remote backend, include that in the search for
    local users by email address. If there is a hit locally for the same
    email address, then remove the remote hit from the search results.

Fixup typeahead results

  * Abort previous search requests when the user enters more text into the
    search fields. This makes the search box feel more consistent, and
    avoids the case where the user finishes typing and valid search hits
    never appear

Arrange templates in a group by their respective use in the system:

  * System Management Templates
  * Staff Ticket Templates (Alerts and Notices)
  * End-User Ticket Templates (Autoresponder)

This provides an interface to sort the templates and make them easier to
find and provides a nice place for new templates to be added without making
it increasingly more difficult to locate templates in the list.

This patch also fixes the missing templates in the drop-down list when
editing an implemented template.

This includes the initial concept of pluggable authentication along with the
initial concept for a plugin management system.

  * Upgrade to Redactor 9.1.7
  * Use a (x) icon from font-awesome for the dialog

Fixes #64

Fixes #65

  * Dialogs are scrollable if too big
  * Placement does not respect scroll position now (fixed position)

Fixes #834 (again)

PHP can't discern the difference between d/m/Y and m/d/Y when just the date
is submitted to strtotime(). Unfortunately, strptime() is not available
until PHP 5.1.0. This patch forces datepickers to change their values to
YYYY-MM-DD upon submission to disambiguate parsing issues.

Fixes #832

Previously the American date format (m/d/Y) was used exclusively for
formatting dates in the datepicker widget. This patch enables the widget to
be formatted based on the format set in the admin panel.

Fixes #829

*This is a major redesign / rework of the osTicket base*

This patch drops the concept of static ticket metadata and allows for an
admin-configurable arbitrary data that is attachable to tickets

The system is architected such that the base osTicket install now comes with
a "default" form that has fields for subject, name, email, and phone number.
This form is editable to allow for the addition of arbitrary other fields;
however, the basic fields must remain in order to be associated with a
help-topic and attached to a ticket.

This concept can be expanded to allow for arbitrary data associated with
registered clients or ticket thread items.

Forms are comprised of sections. Sections have a title and instructions
properties and a list of fields. Fields have various implementations to
represent different data such as text, long answer, phone number, datetime,
yes/no, and selections, and are configurable to define the look and feel and
interpretation of the respective form field.

Dropdown lists are represented as "Dynamic Lists", which are
admin-configurable lists of items. Dropdowns can be optionally represented
as Bootstrap typeahead fields.

This also adds the start of a simple ORM which will hopefully be expanded in
the future to support multiple database platforms. Currently, only MySQL is
implemented.

Process inline attachments in thread entry and support inline images in
piped emails

Support inline images across the system, with draft support

Migrate to a single attachment table
    That way we don't need a new table for everything we need to attach an
    inline image to (like a signature, for instance)

Add richtext support for internal notes

Implement images on site pages

* Image paste in Redactor
* Make non-local images optional
* Placeholder for non-local images
* Fix local image download hover
* Don't re-attach inline images

The client and scp config ajax request only contain the settings for the
multi-file upload widget. So it doesn't need to be fetched unless the widget
exists on the page

Remove default max limit - no size limit is assumed.

Add overlay + please wait spinner on form submit

Remove obsolete functions