From ffcd4b5e50eed56f0722da8eb9c10ffa9c693218 Mon Sep 17 00:00:00 2001
From: JediKev <kevin@enhancesoft.com>
Date: Mon, 19 Nov 2018 10:05:09 -0600
Subject: [PATCH] feature: Complete Thread Variable
Support using %{ticket.thread} to export the entire ticket thread
correspondence between agents and end users (owner + collaborators).
---
include/class.file.php | 12 +++
include/class.thread.php | 19 ++++
.../client/templates/thread-export.tmpl.php | 93 +++++++++++++++++++
3 files changed, 124 insertions(+)
create mode 100644 include/client/templates/thread-export.tmpl.php
diff --git a/include/class.file.php b/include/class.file.php
index 5bbd3d885..419a28209 100644
--- a/include/class.file.php
+++ b/include/class.file.php
@@ -197,6 +197,18 @@ class AttachmentFile extends VerySimpleModel {
$options);
}
+ // Generates full download URL for external sources.
+ // e.g. https://domain.tld/file.php?args=123
+ function getExternalDownloadUrl($options=array()) {
+ global $cfg;
+
+ $download = self::getDownloadUrl($options);
+ // Separate URL handle and args
+ list($handle, $args) = explode('file.php?', $download);
+
+ return (string) rtrim($cfg->getBaseUrl(), '/').'/file.php?'.$args;
+ }
+
static function generateDownloadUrl($id, $key, $hash, $options = array()) {
// Expire at the nearest midnight, allow at least12 hrs access
diff --git a/include/class.thread.php b/include/class.thread.php
index 9488835a3..343b3e900 100644
--- a/include/class.thread.php
+++ b/include/class.thread.php
@@ -2964,6 +2964,14 @@ implements TemplateVariable {
return $resp;
}
+ function __toString() {
+ return $this->asVar();
+ }
+
+ function asVar() {
+ return $this->getVar('complete');
+ }
+
function getVar($name) {
switch ($name) {
case 'original':
@@ -2983,12 +2991,23 @@ implements TemplateVariable {
if ($entry)
return $entry->getBody();
+ break;
+ case 'complete':
+ $content = '';
+ $thread = $this;
+ ob_start();
+ include INCLUDE_DIR.'client/templates/thread-export.tmpl.php';
+ $content = ob_get_contents();
+ ob_end_clean();
+ return $content;
+
break;
}
}
static function getVarScope() {
return array(
+ 'complete' => __('Thread Correspondence'),
'original' => array('class' => 'MessageThreadEntry', 'desc' => __('Original Message')),
'lastmessage' => array('class' => 'MessageThreadEntry', 'desc' => __('Last Message')),
);
diff --git a/include/client/templates/thread-export.tmpl.php b/include/client/templates/thread-export.tmpl.php
new file mode 100644
index 000000000..5914a88da
--- /dev/null
+++ b/include/client/templates/thread-export.tmpl.php
@@ -0,0 +1,93 @@
+<?php
+global $cfg;
+
+$entryTypes = array(
+ 'M' => array('color' => '#0088cc'),
+ 'R' => array('color' => '#e65524'),
+ );
+
+AttachmentFile::objects()->filter(array(
+ 'attachments__thread_entry__thread__id' => $thread->getId(),
+ 'attachments__thread_entry__type__in' => array_keys($entryTypes)
+ ))->all();
+
+$entries = $thread->getEntries();
+$entries->filter(array('type__in' => array_keys($entryTypes)));
+?>
+<style type="text/css">
+ div {font-family: sans-serif;}
+</style>
+<div style="width: 100%; margin: 0; padding: 0;">
+ <div style="padding:10px;">
+ <p style="font-family: sans-serif; font-size:12px; color:#999;"> </p>
+ </div>
+ <table width="100%" cellpadding="0" cellspacing="0" border="0">
+ <tbody>
+ <tr>
+ <td></td>
+ </tr>
+ <?php
+ foreach ($entries as $entry) {
+ $user = $entry->getUser() ?: $entry->getStaff();
+ $name = $user ? $user->getName() : $entry->poster;
+ $color = $entryTypes[$entry->type]['color'];
+ ?>
+ <tr>
+ <td style=" border-top: 1px dashed #999;">
+ <div style="background-color:#f7f7f7; padding:10px 20px;">
+ <p style="font-family: sans-serif; padding:0; margin:0; color:<?php echo $color; ?>;">
+ <strong><?php echo $name; ?></strong>
+ <span style="color:#888; font-size:12px; padding-left: 20px;"><?php
+ echo $entry->title;
+ ?>
+ </span>
+ </p>
+ <p style="font-family: sans-serif; padding:0; margin:0; color:#888; font-size:12px;">
+ <?php
+ echo Format::daydatetime($entry->created);
+ ?>
+ </p>
+ </div>
+ <div style="padding:2px 20px;">
+ <p style="font-family: sans-serif; font-size:14px; color:#555;">
+ <?php
+ echo $entry->getBody()->display('email');
+ ?>
+ </p>
+ <?php
+ if ($entry->has_attachments) { ?>
+ <p style="font-family: sans-serif; font-size:12px; line-height:20px; color:#888;">
+ <?php echo __('Attachments'); ?>
+ <br />
+ <?php
+ foreach ($entry->attachments as $a) {
+ if ($a->inline) continue;
+ $size = '';
+ if ($a->file->size)
+ $size = sprintf('<small style="color:#ccc;"> (%s)</small>',
+ Format::file_size($a->file->size));
+
+ $filename = Format::htmlchars($a->getFilename());
+ echo sprintf('<a href="%s" download="%s"
+ style="font-size:11px; color:#0088cc;"
+ target="_blank">%s</a> %s<br/>',
+ $a->file->getExternalDownloadUrl(),
+ $filename,
+ $filename,
+ $size);
+ }
+ ?>
+ </p>
+ <?php
+ } ?>
+ </div>
+ </td>
+ </tr>
+ <?php
+ } ?>
+ </tbody>
+ </table>
+ <div style="font-family: sans-serif; margin: 2px 0 14px 0; padding: 10px ; border-top: 1px solid #999; font-size:12px; color:#888;">
+
+ </div>
+</div>
--
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