diff --git a/include/ajax.content.php b/include/ajax.content.php
index f283e2640ec14b1df64a58a8648af50542b62f43..5333fc9a636b5dd364a6fa3c664e18893eec1c8a 100644
--- a/include/ajax.content.php
+++ b/include/ajax.content.php
@@ -60,7 +60,7 @@ class ContentAjaxAPI extends AjaxController {
<tr><td>%{ticket.phone}</td><td>'.__('Phone number | ext').'</td></tr>
<tr><td>%{ticket.status}</td><td>'.__('Status').'</td></tr>
<tr><td>%{ticket.priority}</td><td>'.__('Priority').'</td></tr>
- <tr><td>%{ticket.assigned}</td><td>Assigned agent and/or team</td></tr>
+ <tr><td>%{ticket.assigned}</td><td>'.__('Assigned agent and/or team').__'</td></tr>
<tr><td>%{ticket.create_date}</td><td>'.__('Date created').'</td></tr>
<tr><td>%{ticket.due_date}</td><td>'.__('Due date').'</td></tr>
<tr><td>%{ticket.close_date}</td><td>'.__('Date closed').'</td></tr>
diff --git a/include/class.forms.php b/include/class.forms.php
index f51a06fdc40950adda8eb7a63ed04f329ccf4c20..08adccab70f50ebfdc9eda6f73efefc840ff198b 100644
--- a/include/class.forms.php
+++ b/include/class.forms.php
@@ -1273,7 +1273,7 @@ class PhoneNumberWidget extends Widget {
echo Format::htmlchars($phone); ?>"/><?php
// Allow display of extension field even if disabled if the phone
// number being edited has an extension
- if ($ext || $config['ext']) { ?> Ext:
+ if ($ext || $config['ext']) { ?> <?php echo __('Ext'); ?>:
<input type="text" name="<?php
echo $this->name; ?>-ext" value="<?php echo Format::htmlchars($ext);
?>" size="5"/>
diff --git a/include/i18n/en_US/help/tips/knowledgebase.canned_response.yaml b/include/i18n/en_US/help/tips/knowledgebase.canned_response.yaml
index 67a39c729c6ea90e557557a1964cd429b999fc90..0779b10feb14d235a128d2e4f9b36388600fb332 100644
--- a/include/i18n/en_US/help/tips/knowledgebase.canned_response.yaml
+++ b/include/i18n/en_US/help/tips/knowledgebase.canned_response.yaml
@@ -16,34 +16,14 @@
canned_response:
title: Canned Response
content: >
- Create a <span class="doc-desc-title">Canned Response</span> that can
- be included in a ticket response. In fact, you may include as many
- <span class="doc-desc-title">Canned Responses</span> as you would like
- in a ticket response. It can also be included in the <span
- class="doc-desc-title">Ticket Auto-Response</span> setup by a <span
+ Create a <span class="doc-desc-title">Canned Response</span> that can
+ be included in a ticket response. It can also be used as a <span
+ class="doc-desc-title">Ticket Auto-Response</span> setup by a <span
class="doc-desc-title">Ticket Filter</span>.
links:
- title: Setup a Ticket Filter
href: /scp/filters.php
-canned_response_settings:
- title: Canned Response Settings
- content: >
-
-status:
- title: Status
- content: >
- Disable your new <span class="doc-desc-title">Canned Response</span>
- if you do not want it to be available to Agents immediately upon creation.
-
-department:
- title: Department
- content: >
-
-title:
- title: Title
- content: >
-
canned_attachments:
title: Canned Attachments
content: >
diff --git a/include/i18n/en_US/help/tips/knowledgebase.category.yaml b/include/i18n/en_US/help/tips/knowledgebase.category.yaml
index 1f22329bb4e20981e2ff94782093083283e03382..a1bbcbcee752f0cee08108a6f00463c9aefdd365 100644
--- a/include/i18n/en_US/help/tips/knowledgebase.category.yaml
+++ b/include/i18n/en_US/help/tips/knowledgebase.category.yaml
@@ -13,22 +13,3 @@
# must match the HTML #ids put into the page template.
#
---
-category_information:
- title: Category Information
- content: >
- Once you have created categories, you can select the category that the FAQ
- pertains to then select “Add New FAQâ€. Type in the Question that will be
- visible, if the FAQ will be Public or Internal and type the Answer in the
- text box. You can also attach a file to the FAQ.
-
-category_type:
- title: Category Type
- content: >
-
-category_name:
- title: Category Name
- content: >
-
-category_description:
- title: Category Description
- content: >
diff --git a/include/i18n/en_US/help/tips/settings.ticket.yaml b/include/i18n/en_US/help/tips/settings.ticket.yaml
index 1e8afefc890578beae8c3cd91037145f1072215f..5baf7e720592be83eacd5256d1b9234b53f4c9de 100644
--- a/include/i18n/en_US/help/tips/settings.ticket.yaml
+++ b/include/i18n/en_US/help/tips/settings.ticket.yaml
@@ -32,6 +32,16 @@ sequence_id:
in the <span class="doc-desc-title">Ticket Number
Format</span> configuration for help topics.
+default_ticket_status:
+ title: Default Status for new Tickets
+ content: >
+ Choose a status as the default for new tickets. This can be defined
+ for each help topic, if desired. It can also be overridden by a
+ ticket filter.
+ links:
+ - title: Manage Ticket Statuses
+ href: /scp/lists.php?type=ticket-status
+
default_sla:
title: Default SLA
content: >
diff --git a/include/staff/cannedresponse.inc.php b/include/staff/cannedresponse.inc.php
index f2842292d7ebf53ce0c938a14a707b6f9eb61012..e3cb5f84d6f82255845df47fcba1096aa43c31e8 100644
--- a/include/staff/cannedresponse.inc.php
+++ b/include/staff/cannedresponse.inc.php
@@ -48,7 +48,6 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<label><input type="radio" name="isenabled" value="0" <?php
echo !$info['isenabled']?'checked="checked"':''; ?>> <?php echo __('Disabled'); ?> </label>
<span class="error">* <?php echo $errors['isenabled']; ?></span>
- <i class="help-tip icon-question-sign" href="#status"></i>
</td>
</tr>
<tr>
diff --git a/include/staff/cannedresponses.inc.php b/include/staff/cannedresponses.inc.php
index 1da21b8b00170ca029cf830bb4453a54b23b5c0b..70645010559a65e2aadf5469715945d6498b63c3 100644
--- a/include/staff/cannedresponses.inc.php
+++ b/include/staff/cannedresponses.inc.php
@@ -49,8 +49,7 @@ else
?>
<div class="pull-left" style="width:700px;padding-top:5px;">
- <h2><?php echo __('Canned Responses');?>
- <i class="help-tip icon-question-sign" href="#canned_responses"></i></h2>
+ <h2><?php echo __('Canned Responses');?></h2>
</div>
<div class="pull-right flush-right" style="padding-top:5px;padding-right:5px;">
<b><a href="canned.php?a=add" class="Icon newReply"><?php echo __('Add New Response');?></a></b></div>
diff --git a/include/staff/categories.inc.php b/include/staff/categories.inc.php
index efdd593baa4d960727c2eb81a0574132d9338bd6..a948f4976ca123a275e5c3dc0b663db2788e55d7 100644
--- a/include/staff/categories.inc.php
+++ b/include/staff/categories.inc.php
@@ -41,8 +41,7 @@ else
?>
<div class="pull-left" style="width:700px;padding-top:5px;">
- <h2><?php echo __('FAQ Categories');?>
- <i class="help-tip icon-question-sign" href="#faq_categories"></i></h2>
+ <h2><?php echo __('FAQ Categories');?></h2>
</div>
<div class="pull-right flush-right" style="padding-top:5px;padding-right:5px;">
<b><a href="categories.php?a=add" class="Icon newCategory"><?php echo __('Add New Category');?></a></b></div>
diff --git a/include/staff/directory.inc.php b/include/staff/directory.inc.php
index 7f27db017afa14d76fa341695f22d3108f9913b8..6d127962a2f9d30a9b5ed655333f170cac453ce9 100644
--- a/include/staff/directory.inc.php
+++ b/include/staff/directory.inc.php
@@ -101,7 +101,7 @@ else
<th width="150"><a <?php echo $dept_sort; ?>href="directory.php?<?php echo $qstr; ?>&sort=dept"><?php echo __('Department');?></a></th>
<th width="180"><a <?php echo $email_sort; ?>href="directory.php?<?php echo $qstr; ?>&sort=email"><?php echo __('Email Address');?></a></th>
<th width="120"><a <?php echo $phone_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=phone"><?php echo __('Phone Number');?></a></th>
- <th width="80"><a <?php echo $ext_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=ext"><?php echo __('Phone Ext');?></a></th>
+ <th width="80"><a <?php echo $ext_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=ext"><?php echo __(/* As in a phone number `extension` */ 'Extension');?></a></th>
<th width="120"><a <?php echo $mobile_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=mobile"><?php echo __('Mobile Number');?></a></th>
</tr>
</thead>
diff --git a/include/staff/faq-categories.inc.php b/include/staff/faq-categories.inc.php
index 7ccfc7720c8a4977a710b6ee7e15b924159a6dd3..9d9efa32ba994d56730d3b49f8fa62e343455fdb 100644
--- a/include/staff/faq-categories.inc.php
+++ b/include/staff/faq-categories.inc.php
@@ -2,8 +2,7 @@
if(!defined('OSTSTAFFINC') || !$thisstaff) die('Access Denied');
?>
-<h2><?php echo __('Frequently Asked Questions');?>
- <i class="help-tip icon-question-sign" href="#page_header"></i></h2>
+<h2><?php echo __('Frequently Asked Questions');?></h2>
<form id="kbSearch" action="kb.php" method="get">
<input type="hidden" name="a" value="search">
<div>
diff --git a/include/staff/helptopic.inc.php b/include/staff/helptopic.inc.php
index e544218b57051341f280556fd38a28a4f90987f8..3674b6a10f2c4a063cfb050a501daeb91c269836 100644
--- a/include/staff/helptopic.inc.php
+++ b/include/staff/helptopic.inc.php
@@ -32,7 +32,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<tr>
<th colspan="2">
<h4><?php echo $title; ?></h4>
- <em><?php echo __('Help Topic Information');?></em>
+ <em><?php echo __('Help Topic Information');?>
<i class="help-tip icon-question-sign" href="#help_topic_information"></i></em>
</th>
</tr>
diff --git a/include/staff/orgs.inc.php b/include/staff/orgs.inc.php
index 7f81447f6f173f528a6f91892bf008af879bb067..862da34be7722441fb1b6f1c447edf3ec8b0d868 100644
--- a/include/staff/orgs.inc.php
+++ b/include/staff/orgs.inc.php
@@ -79,7 +79,7 @@ $_SESSION['orgs_qs_'.$qhash] = $query;
<tr>
<td><input type="text" id="basic-org-search" name="query" size=30 value="<?php echo Format::htmlchars($_REQUEST['query']); ?>"
autocomplete="off" autocorrect="off" autocapitalize="off"></td>
- <td><input type="submit" name="basic_search" class="button" value="Search"></td>
+ <td><input type="submit" name="basic_search" class="button" value="<?php echo __('Search'); ?>"></td>
<!-- <td> <a href="" id="advanced-user-search">[advanced]</a></td> -->
</tr>
</table>
diff --git a/include/staff/settings-tickets.inc.php b/include/staff/settings-tickets.inc.php
index b8526ed0c5a03c2cab1b2ed0c82f39af25601c15..9f4b306735d14061a8dc1cfde5848a3da98047fa 100644
--- a/include/staff/settings-tickets.inc.php
+++ b/include/staff/settings-tickets.inc.php
@@ -49,7 +49,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
<button class="action-button" onclick="javascript:
$.dialog('ajax.php/sequence/manage', 205);
return false;
- "><i class="icon-gear"></i> Manage</button>
+ "><i class="icon-gear"></i> <?php echo __('Manage'); ?></button>
<i class="help-tip icon-question-sign" href="#sequence_id"></i>
</td>
</tr>
diff --git a/include/staff/ticket-open.inc.php b/include/staff/ticket-open.inc.php
index 63da455a8bf70b9f52b914e3bda8e9b80517c6e5..6a9b533ade9ccb692f05f24127d4e7f5fef78529 100644
--- a/include/staff/ticket-open.inc.php
+++ b/include/staff/ticket-open.inc.php
@@ -299,7 +299,7 @@ if ($_POST)
data-signature="<?php
echo Format::htmlchars(Format::viewableImages($signature)); ?>"
data-signature-field="signature" data-dept-field="deptId"
- placeholder="Intial response for the ticket"
+ placeholder="<?php echo __('Initial response for the ticket'); ?>"
name="response" id="response" cols="21" rows="8"
style="width:80%;"><?php echo $info['response']; ?></textarea>
<table border="0" cellspacing="0" cellpadding="2" width="100%">
diff --git a/scp/js/tips.js b/scp/js/tips.js
index 4c1c6ce2834d7fb0896722329a4ca0f5d67aa2ed..4d623eb165224df19caf4fb06a51593d0f907540 100644
--- a/scp/js/tips.js
+++ b/scp/js/tips.js
@@ -129,6 +129,8 @@ jQuery(function() {
clearTimeout(tip_timer);
return;
}
+ if (!section)
+ return;
tip_content.append(
$('<h1>')
.append('<i class="icon-info-sign faded"> ')
diff --git a/scp/lists.php b/scp/lists.php
index b3c424de7e15af1ecd0bbfe7428b57c013776330..5247a0643c36e1aed9c9b8b73c6ff75661aa0dff 100644
--- a/scp/lists.php
+++ b/scp/lists.php
@@ -4,8 +4,14 @@ require_once(INCLUDE_DIR.'class.list.php');
$list=null;
-if ($_REQUEST['id']) {
- $list = DynamicList::lookup($_REQUEST['id']);
+$criteria=array();
+if ($_REQUEST['id'])
+ $criteria['id'] = $_REQUEST['id'];
+elseif ($_REQUEST['type'])
+ $criteria['type'] = $_REQUEST['type'];
+
+if ($criteria) {
+ $list = DynamicList::lookup($criteria);
if ($list)
$form = $list->getForm();