From fe3402583d86555a0baef48ae15960a141f93ed0 Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@osticket.com>
Date: Thu, 14 Aug 2014 21:58:44 +0000
Subject: [PATCH] Support adding comments on status change
If a comment is provided it's handled as an internal note - allowing for
alerts to be sent out (if enabled)
---
include/class.ticket.php | 14 +++++++++++---
1 file changed, 11 insertions(+), 3 deletions(-)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 5fff02517..328fe9898 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -828,7 +828,7 @@ class Ticket {
}
//Status helper.
- function setStatus($status) {
+ function setStatus($status, $comments='') {
global $thisstaff;
if ($status && is_numeric($status))
@@ -857,6 +857,7 @@ class Ticket {
};
break;
case 'open':
+ // TODO: check current status if it allows for reopening
if ($this->isClosed()) {
$sql.= ',closed=NULL, reopened=NOW() ';
@@ -873,12 +874,19 @@ class Ticket {
return false;
// Log status change b4 reload
- $note= sprintf('Status changed from %s to %s by %s',
+ $note = sprintf(__('Status changed from %s to %s by %s'),
$this->getStatus(),
$status,
$thisstaff ?: 'SYSTEM');
- $this->logNote('Status Changed', $note, $thisstaff, false);
+ $alert = false;
+ if ($comments) {
+ $note .= sprintf('<hr>%s', $comments);
+ // Send out alerts if comments are included
+ $alert = true;
+ }
+
+ $this->logNote(__('Status Changed'), $note, $thisstaff, $alert);
// Log events via callback
if ($ecb) $ecb($this);
--
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