diff --git a/include/class.ticket.php b/include/class.ticket.php index f2d60bd4ce52875438a968e21dfaf04471268865..a017a7b575a20a8a61e01104fe9996d6567ce8b3 100644 --- a/include/class.ticket.php +++ b/include/class.ticket.php @@ -2711,7 +2711,9 @@ class Ticket { if ($vars['staffId']) $ticket->assignToStaff($vars['staffId'], _S('Auto Assignment')); if ($vars['teamId']) - $ticket->assignToTeam($vars['teamId'], _S('Auto Assignment')); + // No team alert if also assigned to an individual agent + $ticket->assignToTeam($vars['teamId'], _S('Auto Assignment'), + !$vars['staffId']); } // Apply requested status — this should be done AFTER assignment,