From fd459e85b53074cf423c7280cbccacb62e35e936 Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@osticket.com>
Date: Wed, 13 Feb 2013 12:10:03 -0500
Subject: [PATCH] Set SLA on transfer *ONLY* when a ticket doesn't have one.
Overwriting manually set SLA is the concern here...
---
include/class.ticket.php | 6 ++++--
1 file changed, 4 insertions(+), 2 deletions(-)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index e060b233f..51abcbd62 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -1261,8 +1261,10 @@ class Ticket {
if($this->isClosed()) $this->reopen();
$this->reload();
- // Change to SLA of the new department
- $this->selectSLAId();
+
+ // Set SLA of the new department
+ if(!$this->getSLAId())
+ $this->selectSLAId();
/*** log the transfer comments as internal note - with alerts disabled - ***/
$title='Ticket transfered from '.$currentDept.' to '.$this->getDeptName();
--
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