diff --git a/include/ajax.config.php b/include/ajax.config.php
index 0bf0a4420411304e02d14ae639f450ddb6bdbda6..132da3daf9de1003d3c5625b723880430416f714 100644
--- a/include/ajax.config.php
+++ b/include/ajax.config.php
@@ -38,7 +38,7 @@ class ConfigAjaxAPI extends AjaxController {
list($primary_sl, $primary_locale) = explode('_', $primary);
$config=array(
- 'lock_time' => ($cfg->getLockTime()*60),
+ 'lock_time' => $cfg->getTicketLockMode() == Lock::MODE_DISABLED ? 0 : ($cfg->getLockTime()*60),
'html_thread' => (bool) $cfg->isRichTextEnabled(),
'date_format' => $cfg->getDateFormat(true),
'lang' => $lang,
diff --git a/include/ajax.tickets.php b/include/ajax.tickets.php
index 30a8b74d74075d8e044f80d5a07ac733adfbc94e..31457ec4f80497849129f1a5f126ac7d8a4c21fb 100644
--- a/include/ajax.tickets.php
+++ b/include/ajax.tickets.php
@@ -92,7 +92,7 @@ class TicketsAjaxAPI extends AjaxController {
function acquireLock($tid) {
global $cfg, $thisstaff;
- if(!$cfg || !$cfg->getLockTime())
+ if(!$cfg || !$cfg->getLockTime() || $cfg->getTicketLockMode() == Lock::MODE_DISABLED)
Http::response(418, $this->encode(array('id'=>0, 'retry'=>false)));
if(!$tid || !is_numeric($tid) || !$thisstaff)
diff --git a/include/class.config.php b/include/class.config.php
index 984a83c1619b23f1200622432333fedb5c898bf7..b3c75485c1ed9d8862656cb4e9c2e8ea1d1dc20f 100644
--- a/include/class.config.php
+++ b/include/class.config.php
@@ -176,6 +176,7 @@ class OsticketConfig extends Config {
'verify_email_addrs' => 1,
'client_avatar' => 'gravatar.mm',
'agent_avatar' => 'gravatar.mm',
+ 'ticket_lock' => 2, // Lock on activity
);
function OsticketConfig($section=null) {
@@ -424,6 +425,10 @@ class OsticketConfig extends Config {
return $this->get('autolock_minutes');
}
+ function getTicketLockMode() {
+ return $this->get('ticket_lock');
+ }
+
function getAgentNameFormat() {
return $this->get('agent_name_format');
}
@@ -1204,6 +1209,7 @@ class OsticketConfig extends Config {
'show_related_tickets'=>isset($vars['show_related_tickets'])?1:0,
'hide_staff_name'=>isset($vars['hide_staff_name'])?1:0,
'allow_client_updates'=>isset($vars['allow_client_updates'])?1:0,
+ 'ticket_lock' => $vars['ticket_lock'],
));
}
diff --git a/include/class.lock.php b/include/class.lock.php
index d1c5bc3655748f72ff16c092657f32e74c843365..e5da2f048e894bd60733254a0604a5ae51c6fcf9 100644
--- a/include/class.lock.php
+++ b/include/class.lock.php
@@ -38,6 +38,10 @@ class Lock extends VerySimpleModel {
),
);
+ const MODE_DISABLED = 0;
+ const MODE_ON_VIEW = 1;
+ const MODE_ON_ACTIVITY = 2;
+
function getId() {
return $this->lock_id;
}
diff --git a/include/staff/settings-tickets.inc.php b/include/staff/settings-tickets.inc.php
index 8edf21818a2268df33dfbfea2c977ede1afea26f..4fe241476415916aac3d6295ee943fd12ef6caf9 100644
--- a/include/staff/settings-tickets.inc.php
+++ b/include/staff/settings-tickets.inc.php
@@ -145,6 +145,23 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
<span class="error"><?php echo $errors['default_help_topic']; ?></span>
</td>
</tr>
+ <tr>
+ <td width="180"><?php echo __('Lock Semantics'); ?>:</td>
+ <td>
+ <select name="ticket_lock" <?php if ($cfg->getLockTime() == 0) echo 'disabled="disabled"'; ?>>
+<?php foreach (array(
+ Lock::MODE_DISABLED => __('Disabled'),
+ Lock::MODE_ON_VIEW => __('Lock on view'),
+ Lock::MODE_ON_ACTIVITY => __('Lock on activity'),
+) as $v => $desc) { ?>
+ <option value="<?php echo $v; ?>" <?php
+ if ($config['ticket_lock'] == $v) echo 'selected="selected"';
+ ?>><?php echo $desc; ?></option>
+<?php } ?>
+ </select>
+ <div class="error"><?php echo $errors['ticket_lock']; ?></div>
+ </td>
+ </tr>
<tr>
<td><?php echo __('Maximum <b>Open</b> Tickets');?>:</td>
<td>
diff --git a/include/staff/ticket-view.inc.php b/include/staff/ticket-view.inc.php
index 6ec03ae8992c1da3ac8d7bd6aa08a789c5902d93..156b2c323556a57f4de5771baae88a64eb123fc0 100644
--- a/include/staff/ticket-view.inc.php
+++ b/include/staff/ticket-view.inc.php
@@ -16,6 +16,8 @@ $user = $ticket->getOwner(); //Ticket User (EndUser)
$team = $ticket->getTeam(); //Assigned team.
$sla = $ticket->getSLA();
$lock = $ticket->getLock(); //Ticket lock obj
+if (!$lock && $cfg->getTicketLockMode() == Lock::MODE_ON_VIEW)
+ $lock = $ticket->acquireLock($thisstaff->getId());
$mylock = ($lock && $lock->getStaffId() == $thisstaff->getId()) ? $lock : null;
$id = $ticket->getId(); //Ticket ID.
diff --git a/scp/js/ticket.js b/scp/js/ticket.js
index 61ba8c7b84f9364b1863042dd32a4986dacbf598..b16cc8ea386dca8cf6931a9bd1e1b6b81aabeaf9 100644
--- a/scp/js/ticket.js
+++ b/scp/js/ticket.js
@@ -20,30 +20,29 @@
if (!this.$element.data('lockObjectId'))
return;
this.objectId = this.$element.data('lockObjectId');
- this.lockId = options.lockId || this.$element.data('lockId') || undefined;
this.fails = 0;
this.disabled = false;
getConfig().then(function(c) {
if (c.lock_time)
- this.setup();
+ this.setup(options.lockId || this.$element.data('lockId') || undefined);
}.bind(this));
}
Lock.prototype = {
constructor: Lock,
+ registry: [],
- setup: function() {
+ setup: function(lockId) {
// When something inside changes or is clicked which requires a lock,
// attempt to fetch one (lazily)
$(':input', this.$element).on('keyup, change', this.acquire.bind(this));
$(':submit', this.$element).click(this.ensureLocked.bind(this));
- $(document).on('pjax:start', this.shutdown.bind(this));
// If lock already held, assume full time of lock remains, but warn
// user about pending expiration
- if (this.lockId) {
+ if (lockId) {
getConfig().then(function(c) {
- this.lockTimeout(c.lock_time - 20);
+ this.update({id: lockId, time: c.lock_time - 10});
}.bind(this));
}
},
@@ -126,12 +125,20 @@
type: 'POST',
url: 'ajax.php/lock/{0}/release'.replace('{0}', this.lockId),
data: 'delete',
- async: false,
cache: false,
+ success: this.clearAll.bind(this),
complete: this.destroy.bind(this)
});
},
+ clearAll: function() {
+ // Clear all other current locks with the same ID as this
+ $.each(Lock.prototype.registry, function(i, l) {
+ if (l.lockId && l.lockId == this.lockId)
+ l.shutdown();
+ }.bind(this));
+ },
+
shutdown: function() {
clearTimeout(this.warning);
clearTimeout(this.retryTimer);
@@ -159,6 +166,7 @@
// Set up release on away navigation
$(document).off('.exclusive');
$(document).on('pjax:click.exclusive', $.proxy(this.release, this));
+ Lock.prototype.registry.push(this);
}
this.lockId = lock.id;