diff --git a/include/class.report.php b/include/class.report.php
index c9bc7c64e5d8bb90bf9af5edcf45618f4b5b06ea..fb284fc6290733e3dd2cfb6b540ccaf0b312fbe7 100644
--- a/include/class.report.php
+++ b/include/class.report.php
@@ -200,8 +200,6 @@ class OverviewReport {
$headers = array(__('Department'));
$header = function($row) { return Dept::getLocalNameById($row['dept_id'], $row['dept__name']); };
$pk = 'dept__id';
- //adriane
- // $pk = 'dept_id';
$stats = $stats
->filter(array('dept_id__in' => $thisstaff->getDepts()))
->values('dept__id', 'dept__name');
diff --git a/include/i18n/en_US/help/tips/dashboard.dashboard.yaml b/include/i18n/en_US/help/tips/dashboard.dashboard.yaml
index 72d947b4b8c0aa1cbc52b6cc6f197d32013c6e8e..1c82c88a2c7d9efb81980a40cd3f9c8f3ea937dc 100644
--- a/include/i18n/en_US/help/tips/dashboard.dashboard.yaml
+++ b/include/i18n/en_US/help/tips/dashboard.dashboard.yaml
@@ -51,49 +51,41 @@ opened:
assigned:
title: Assigned
content: >
- Tickets that have been assigned to either an Agent or a Team while having the
- Department, Help Topic, or Agent on the ticket. The number reflects tickets that
- are manually assigned to agents or teams, claimed tickets, and tickets assigned
- from ticket filters/other auto-assignment rules.
+ Tickets that have been assigned to either an Agent or a Team. The number
+ reflects tickets that are manually assigned to agents or teams, claimed
+ tickets, and tickets assigned from ticket filters/other auto-assignment rules.
overdue:
title: Overdue
content: >
- Tickets that have been marked ‘Overdue’ by the system while having the Department,
- Help Topic, or Agent listed on the ticket. Tickets are marked Overdue when they
- have violated the SLA Plan to which they belonged, causing them to have a status of
- ‘Open’ past their Due Date.
+ Tickets that have been marked ‘Overdue’ by the system. Tickets are marked
+ Overdue when they have violated the SLA Plan to which they belonged, causing
+ them to have a status of ‘Open’ past their Due Date.
closed:
title: Closed
content: >
- The number of Tickets that are currently in the Closed status
- while also having the Department, Help Topic, or Agent on the ticket.
+ The number of Tickets that are currently in the Closed status.
reopened:
title: Reopened
content: >
- The total number of times a ticket was Reopened while also having the Department,
- Help Topic, or Agent listed on the ticket within the timeframe chosen. Tickets
+ The total number of times a ticket was Reopened. Tickets
are reopened whenever their status is changed from Closed to Open.
deleted:
title: Deleted
content: >
- The amount of tickets that have been deleted while having the
- Department, Help Topic, or Agent listed on the ticket within the timeframe
- chosen.
+ The amount of tickets that have been deleted.
service_time:
title: Service Time
content: >
Refers to the duration of time that begins at the opening of a ticket and ends
- when the ticket is closed without being reopened again. The Service Time column
- measures the average Service Time per ticket, in hours, within the specified date
- span.
+ when the ticket is closed. The Service Time column measures the average Service
+ Time per ticket, in hours.
response_time:
title: Response Time
content: >
- Shows an average of the number of hours between when a user posted a message on a
- ticket and when an agent responded/replied to the customer.
+ Shows an average response time by an Agent, in hours, to ticket correspondence.
diff --git a/include/staff/dashboard.inc.php b/include/staff/dashboard.inc.php
index 40311ac1d51d459e98d4e890856290dee7494bf9..3409726e5961358d439adddff369cde045e8ca37 100644
--- a/include/staff/dashboard.inc.php
+++ b/include/staff/dashboard.inc.php
@@ -67,6 +67,19 @@ $plots = $report->getPlotData();
<hr/>
<h2><?php echo __('Statistics'); ?> <i class="help-tip icon-question-sign" href="#statistics"></i></h2>
<p><?php echo __('Statistics of tickets organized by department, help topic, and agent.');?></p>
+<p><b><?php echo __('Range: '); ?></b>
+ <?php
+ $range = array();
+ foreach ($report->getDateRange() as $date)
+ {
+ $date = str_ireplace('FROM_UNIXTIME(', '',$date);
+ $date = str_ireplace(')', '',$date);
+ $date = new DateTime('@'.$date);
+ $date->setTimeZone(new DateTimeZone($thisstaff->getTimezone()));
+ $range[] = $date->format('F j, Y');
+ }
+ echo __($range[0] . ' - ' . $range[1]);
+?>
<ul class="clean tabs">
<?php
@@ -92,28 +105,44 @@ foreach ($groups as $g=>$desc) {
<th <?php if ($j === 0) echo 'width="30%" class="flush-left"'; ?>><?php echo Format::htmlchars($c);
switch ($c) {
case 'Opened':
- ?><i class="help-tip icon-question-sign" href="#opened"></i><?php
+ ?>
+ <i class="help-tip icon-question-sign" href="#opened"></i>
+ <?php
break;
case 'Assigned':
- ?><i class="help-tip icon-question-sign" href="#assigned"></i><?php
+ ?>
+ <i class="help-tip icon-question-sign" href="#assigned"></i>
+ <?php
break;
case 'Overdue':
- ?><i class="help-tip icon-question-sign" href="#overdue"></i><?php
+ ?>
+ <i class="help-tip icon-question-sign" href="#overdue"></i>
+ <?php
break;
case 'Closed':
- ?><i class="help-tip icon-question-sign" href="#closed"></i><?php
+ ?>
+ <i class="help-tip icon-question-sign" href="#closed"></i>
+ <?php
break;
case 'Reopened':
- ?><i class="help-tip icon-question-sign" href="#reopened"></i><?php
+ ?>
+ <i class="help-tip icon-question-sign" href="#reopened"></i>
+ <?php
break;
case 'Deleted':
- ?><i class="help-tip icon-question-sign" href="#deleted"></i><?php
+ ?>
+ <i class="help-tip icon-question-sign" href="#deleted"></i>
+ <?php
break;
case 'Service Time':
- ?><i class="help-tip icon-question-sign" href="#service_time"></i><?php
+ ?>
+ <i class="help-tip icon-question-sign" href="#service_time"></i>
+ <?php
break;
case 'Response Time':
- ?><i class="help-tip icon-question-sign" href="#response_time"></i><?php
+ ?>
+ <i class="help-tip icon-question-sign" href="#response_time"></i>
+ <?php
break;
}
?></th>