From f3d0d9f782b0726520a8868f313789a3eb950167 Mon Sep 17 00:00:00 2001
From: aydreeihn <adriane@enhancesoft.com>
Date: Thu, 24 Jan 2019 12:33:51 -0600
Subject: [PATCH] Issue: Mass Assign
This commit addresses an issue where a Department might have the Ticket Assignment option set to All Agents, but when trying to mass assign Tickets, only Department Agents were shown in the list.
Note: If mass assign is done on Tickets with different Departments that have different Ticket Assignment rules, Tickets will only be assigned to the Tickets that are allowed the assignment.
---
include/ajax.tickets.php | 11 ++++++++++-
1 file changed, 10 insertions(+), 1 deletion(-)
diff --git a/include/ajax.tickets.php b/include/ajax.tickets.php
index beb0c5613..099d9ecaf 100644
--- a/include/ajax.tickets.php
+++ b/include/ajax.tickets.php
@@ -792,7 +792,15 @@ function refer($tid, $target=null) {
);
if ($depts) {
- $members->filter(Q::any( array(
+ $all_agent_depts = Dept::objects()->filter(
+ Q::all( array('id__in' => $depts,
+ Q::not(array('flags__hasbit'
+ => Dept::FLAG_ASSIGN_MEMBERS_ONLY)),
+ Q::not(array('flags__hasbit'
+ => Dept::FLAG_ASSIGN_PRIMARY_ONLY))
+ )))->values_flat('id');
+ if (!count($all_agent_depts)) {
+ $members->filter(Q::any( array(
'dept_id__in' => $depts,
Q::all(array(
'dept_access__dept__id__in' => $depts,
@@ -802,6 +810,7 @@ function refer($tid, $target=null) {
=> Dept::FLAG_ASSIGN_PRIMARY_ONLY))
))
)));
+ }
}
switch ($cfg->getAgentNameFormat()) {
--
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