diff --git a/WHATSNEW.md b/WHATSNEW.md index d194837fe8d7c7444121a4ea6e7710402ca63abf..522bc605e475837fe6c321c75a57d2fe086880dd 100644 --- a/WHATSNEW.md +++ b/WHATSNEW.md @@ -1,10 +1,69 @@ -osTicket v1.7 -============= +New stuff in 1.7-dpr2 +====================== -New Features -============ +Features +-------- + * Autocomplete for ticket search box (emails and ticket numbers typeahead) + * Redesigned staff login page + * Warning when leaving unsaved changes in admin and staff settings pages + * Auto change admin settings pages when selecting a new page from the + drop-down list + * Create a ticket in one click from the staff panel + * Preview ticket from the search results + * Export tickets to CSV file + +Issues +------ + * (#1) Automatically cleanup orphaned attachments + * (#2) Reject ticket creation when a matching email filter has + 'Reject email' set + * (#3) Ticket search results are properly paginated + * (#4) Make email filters editable + * (#5) Add .htaccess for API URLs rewrites + * (#6) Add utf-8 content type declaration for installer HTML output + * (#8) Fix installer for PHP settings with 'register_globals' enabled + +Outstanding +----------- + * Implement the dashboard reports + * Advanced search form for ticket searches + * Multi-file upload for responses, notes, and new tickets + * PDF export for ticket thread + * Misc. improvements + +New Features in 1.7 +=================== Version 1.7 includes several new features +Email Filters +------------- +As an upgrade from email banning (which is still supported), email filters +allow for matching incoming email in the subject line and message body. For +matching emails, the administrator has the ability to automatically route +tickets: + + * To a specific department, staff member, and/or team + * Automatically assign ticket priority and/or service-level-agreement + * Disable ticket auto-responses + +Canned Attachments +------------------ +Attach files to your canned responses. These attachments are automatically +attached to the ticket thread along with the canned response. The +attachments are not duplicated in the database and therefore use virtually +no space. + +Service Level Agreements +------------------------ +Service level agreements allow for a configurable grace period based on the +department or help topic associated with the ticket. A default SLA is +provided, and a due date can be set to override the grace period of the SLA +for a ticket. + +Client-side Knowledgebase +------------------------- +Manage a searchable help document portal for your users + API --- Interface with osTicket via HTTP requests. Starting with version 1.7, diff --git a/include/class.config.php b/include/class.config.php index 37040ebca4372e993870537bb248e9fb48685a5a..c51814bebc73aef1ae3a9052db364d2702798c04 100644 --- a/include/class.config.php +++ b/include/class.config.php @@ -78,7 +78,7 @@ class Config { } function getVersion() { - return '1.7 DPR'; + return '1.7-DPR2'; } function getSchemaSignature() { diff --git a/main.inc.php b/main.inc.php index 53314c1ba469595a63f30a8e7584e3a10c250ae5..bb997ebd6cb5d1d98d30136a66c55bd8a79008a7 100644 --- a/main.inc.php +++ b/main.inc.php @@ -54,7 +54,7 @@ /*############## Do NOT monkey with anything else beyond this point UNLESS you really know what you are doing ##############*/ #Current version && schema signature (Changes from version to version) - define('THIS_VERSION','1.7 DPR'); //Shown on admin panel + define('THIS_VERSION','1.7-DPR2'); //Shown on admin panel define('SCHEMA_SIGNATURE','ssddsdsd'); //MD5 signature of the db schema. (used to trigger upgrades) #load config info