diff --git a/include/staff/apikey.inc.php b/include/staff/apikey.inc.php
index 827c45871755e9b934e3562dac78c84ac5461639..f88a4ae0e3e73456a927f0c0ef6b9aad368c9cf9 100644
--- a/include/staff/apikey.inc.php
+++ b/include/staff/apikey.inc.php
@@ -23,6 +23,9 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
  <h2><?php echo $title; ?>
+    <?php if (isset($info['ipaddr'])) { ?><small>
+    — <?php echo $info['ipaddr']; ?></small>
+    <?php } ?>
     <i class="help-tip icon-question-sign" href="#api_key"></i>
     </h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
@@ -100,7 +103,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong><?php echo __('Admin Notes');?></strong>: <?php echo __('Internal notes.');?>&nbsp;</em>
+                <em><strong><?php echo __('Internal Notes');?></strong>: <?php echo __("be liberal, they're internal");?></em>
             </th>
         </tr>
         <tr>
diff --git a/include/staff/cannedresponse.inc.php b/include/staff/cannedresponse.inc.php
index 72fa3c504ee48a077d315bade484176e2c546cf2..0dabac6fd3319fd5dca169521e47da16f7693bb6 100644
--- a/include/staff/cannedresponse.inc.php
+++ b/include/staff/cannedresponse.inc.php
@@ -26,14 +26,16 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2><?php echo __('Canned Response')?>
- &nbsp;<i class="help-tip icon-question-sign" href="#canned_response"></i></h2>
+ <h2><?php echo $title; ?>
+         <?php if (isset($info['title'])) { ?><small>
+    — <?php echo $info['title']; ?></small>
+     <?php } ?><i class="help-tip icon-question-sign" href="#canned_response"></i>
+</h2>
  <table class="form_table fixed" width="940" border="0" cellspacing="0" cellpadding="2">
     <thead>
         <tr><td></td><td></td></tr> <!-- For fixed table layout -->
         <tr>
             <th colspan="2">
-                <h4><?php echo $title; ?></h4>
                 <em><?php echo __('Canned response settings');?></em>
             </th>
         </tr>
diff --git a/include/staff/category.inc.php b/include/staff/category.inc.php
index c1b4dcda8f8534268408a8a04958bbb21b1e4a6d..d60d0d2f4c901e162ae67a95ae257388c63bc50f 100644
--- a/include/staff/category.inc.php
+++ b/include/staff/category.inc.php
@@ -6,7 +6,7 @@ if (!defined('OSTSCPINC') || !$thisstaff
 $info=array();
 $qs = array();
 if($category && $_REQUEST['a']!='add'){
-    $title=__('Update Category').': '.$category->getName();
+    $title=__('Update Category');
     $action='update';
     $submit_text=__('Save Changes');
     $info=$category->getHashtable();
@@ -41,10 +41,12 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
  <input type="hidden" name="do" value="<?php echo $action; ?>">
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2><?php echo __('FAQ Category');?></h2>
- <div class="faq-title" style="margin:5px 0 15px">
-    <?php echo $title; ?>
- </div>
+ <h2><?php echo $title; ?>
+     <?php if (isset($info['name'])) { ?><small>
+    — <?php echo $info['name']; ?></small>
+     <?php } ?>
+    </h2>
+
 
     <div style="margin:8px 0"><strong><?php echo __('Category Type');?>:</strong>
         <span class="error">*</span></div>
diff --git a/include/staff/dashboard.inc.php b/include/staff/dashboard.inc.php
index 7e760cab28daa0545c87e1a9123fe4dd0589e404..1aba46122842c9fa4edd7d60d20c33a41a1b3b0e 100644
--- a/include/staff/dashboard.inc.php
+++ b/include/staff/dashboard.inc.php
@@ -2,7 +2,6 @@
 <script type="text/javascript" src="js/g.raphael.js"></script>
 <script type="text/javascript" src="js/g.line-min.js"></script>
 <script type="text/javascript" src="js/g.dot-min.js"></script>
-<script type="text/javascript" src="js/bootstrap-tab.js"></script>
 <script type="text/javascript" src="js/dashboard.inc.js"></script>
 
 <!--<link rel="stylesheet" type="text/css" href="css/bootstrap.css"/>-->
@@ -12,7 +11,6 @@
     <div style="min-height:25px;">
         <!--<p><?php //echo __('Select the starting time and period for the system activity graph');?></p>-->
         <form class="form-inline" id="timeframe-form">
-            &nbsp;<i class="help-tip icon-question-sign" href="#report_timeframe"></i>
             <label>
                 <?php echo __( 'Report timeframe'); ?>:
                 <input type="text" class="dp input-medium search-query" name="start" placeholder="<?php echo __('Last month');?>" />
@@ -40,6 +38,7 @@
             <button class="green button action-button muted" type="submit">
                 <?php echo __( 'Refresh');?>
             </button>
+            <i class="help-tip icon-question-sign" href="#report_timeframe"></i>
         </form>
     </div>
 </div>
@@ -60,24 +59,8 @@
 <hr/>
 <h2><?php echo __('Statistics'); ?>&nbsp;<i class="help-tip icon-question-sign" href="#statistics"></i></h2>
 <p><?php echo __('Statistics of tickets organized by department, help topic, and agent.');?></p>
-<ul class="tabs">
-    <li class="active">
-        <a href="#departments"><?php echo __('Departments'); ?></a>
-    </li>
-    <li>
-        <a href="#topics"><?php echo __('Topics'); ?></a>
-    </li>
-    <li>
-        <a href="#agents"><?php echo __('Agents'); ?></a>
-    </li>
+<ul id="tabular-navigation" class="tabs">
 </ul>
-<!--============= DEPARTMENTS ==============-->
-<div class="tab_content" id="departments">Department content goes here</div>
-<!--============= TOPICS ==============-->
-<div class="tab_content hidden" id="topics">Topics content goes here</div>
-<!--============= AGENTS ==============-->
-<div class="tab_content hidden" id="agents">Agents content goes here</div>
-
-<div id="table-here"></div>
+<!--<div id="table-here"></div>-->
 
 <?php
diff --git a/include/staff/department.inc.php b/include/staff/department.inc.php
index d65c99a0d630e85014e21c23cb9368cd8c4e1a3f..7b6efb32ef9a64b1b0822fd9e34354de5bbb3b31 100644
--- a/include/staff/department.inc.php
+++ b/include/staff/department.inc.php
@@ -3,7 +3,7 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access
 $info = $qs = array();
 if($dept && $_REQUEST['a']!='add') {
     //Editing Department.
-    $title=__('Update Department –');
+    $title=__('Update Department');
     $action='update';
     $submit_text=__('Save Changes');
     $info = $dept->getInfo();
@@ -32,7 +32,8 @@ $info = Format::htmlchars(($errors && $_POST) ? $_POST : $info);
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
 <h2><?php echo $title; ?>
-    <?php if ($info) { ?> <span class="ltr"><?php echo $info['name']; ?></span>
+    <?php if (isset($info['name'])) { ?><small>
+    — <?php echo $info['name']; ?></small>
     <?php } ?>
 </h2>
 <ul class="clean tabs">
diff --git a/include/staff/dynamic-form.inc.php b/include/staff/dynamic-form.inc.php
index 4b1bcde2ac43079c714bb9aac2766e9d03dd6c41..b3bf1f76e61fd242a81d9a233ac799d9e79cd134 100644
--- a/include/staff/dynamic-form.inc.php
+++ b/include/staff/dynamic-form.inc.php
@@ -2,7 +2,7 @@
 
 $info=array();
 if($form && $_REQUEST['a']!='add') {
-    $title = __('Update form section –');
+    $title = __('Update form section');
     $action = 'update';
     $url = "?id=".urlencode($_REQUEST['id']);
     $submit_text=__('Save Changes');
@@ -38,7 +38,8 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
     <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
 
     <h2><?php echo $title; ?>
-        <?php if ($form) { ?> <span class="ltr"><?php echo $form->getTitle(); ?></span>
+    <?php if (isset($info['title'])) { ?><small>
+    — <?php echo $info['title']; ?></small>
         <?php } ?>
     </h2>
     <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
diff --git a/include/staff/dynamic-list.inc.php b/include/staff/dynamic-list.inc.php
index 58d19a092055b7049bc37f525d72db3cd2c542bf..4e4b0b7766040afefae49cbd7b47708566c9cf28 100644
--- a/include/staff/dynamic-list.inc.php
+++ b/include/staff/dynamic-list.inc.php
@@ -25,8 +25,8 @@ $info=Format::htmlchars(($errors && $_POST) ? array_merge($info,$_POST) : $info)
     <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
     <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
     <h2><?php echo $title; ?>
-        <?php if ($list) { ?>
-            – <span class="ltr"><?php echo $list ? $list->getName() : __('Custom list'); ?></span>
+        <?php if (isset($info['name'])) { ?><small>
+        — <?php echo $info['name']; ?></small>
         <?php } ?>
     </h2>
 <ul class="clean tabs" id="list-tabs">
diff --git a/include/staff/email.inc.php b/include/staff/email.inc.php
index 904b0018158bef808615daf12a8f54b6d6a87d86..08225cb95e1175634a5e03b3527e9f2717dc417e 100644
--- a/include/staff/email.inc.php
+++ b/include/staff/email.inc.php
@@ -2,7 +2,7 @@
 if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
 $info = $qs = array();
 if($email && $_REQUEST['a']!='add'){
-    $title=__('Update Email Address –');
+    $title=__('Update Email Address');
     $action='update';
     $submit_text=__('Save Changes');
     $info=$email->getInfo();
@@ -35,7 +35,8 @@ if($email && $_REQUEST['a']!='add'){
 $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
 ?>
 <h2><?php echo $title; ?>
-    <?php if ($info) { ?> <span class="ltr"><?php echo $info['email']; ?></span>
+    <?php if (isset($info['email'])) { ?><small>
+    — <?php echo $info['email']; ?></small>
     <?php } ?>
 </h2>
 <form action="emails.php?<?php echo Http::build_query($qs); ?>" method="post" id="save">
diff --git a/include/staff/filter.inc.php b/include/staff/filter.inc.php
index c159817afcadae31fca091bacfc9f72288c3e8cb..ad5ff0d87cff2841d70ff66468fb9f60a890dc97 100644
--- a/include/staff/filter.inc.php
+++ b/include/staff/filter.inc.php
@@ -6,7 +6,7 @@ $match_types=Filter::getSupportedMatchTypes();
 
 $info = $qs = array();
 if($filter && $_REQUEST['a']!='add'){
-    $title=__('Update Filter –');
+    $title=__('Update Filter');
     $action='update';
     $submit_text=__('Save Changes');
     $info=array_merge($filter->getInfo(),$filter->getFlatRules());
@@ -22,263 +22,295 @@ if($filter && $_REQUEST['a']!='add'){
 $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
 ?>
 <form action="filters.php?<?php echo Http::build_query($qs); ?>" method="post" id="save">
- <?php csrf_token(); ?>
- <input type="hidden" name="do" value="<?php echo $action; ?>">
- <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
- <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2><?php echo $title; ?>
-     <?php if ($info) { ?> <span class="ltr"><?php echo $info['name']; ?></span>
-     <?php } ?>
-</h2>
- <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
-    <thead>
-        <tr>
-            <th colspan="2">
-                <em><?php echo __('Filters are executed based on execution order. Filter can target specific ticket source.');?></em>
-            </th>
-        </tr>
-    </thead>
-    <tbody>
-        <tr>
-            <td width="180" class="required">
-              <?php echo __('Filter Name');?>:
-            </td>
-            <td>
-                <input type="text" size="30" name="name" value="<?php echo $info['name']; ?>"
-                    autofocus>
-                &nbsp;<span class="error">*&nbsp;<?php echo $errors['name']; ?></span>
-            </td>
-        </tr>
-        <tr>
-            <td width="180" class="required">
-              <?php echo __('Execution Order');?>:
-            </td>
-            <td>
-                <input type="text" size="6" name="execorder" value="<?php echo $info['execorder']; ?>">
-                <em>(1...99)</em>
-                &nbsp;<span class="error">*&nbsp;<?php echo $errors['execorder']; ?></span>
-                &nbsp;&nbsp;&nbsp;
-                <label class="inline checkbox">
-                <input type="checkbox" name="stop_onmatch" value="1" <?php echo $info['stop_onmatch']?'checked="checked"':''; ?> >
-                <?php echo __('<strong>Stop</strong> processing further on match!');?>
-                </label>
-                &nbsp;<i class="help-tip icon-question-sign" href="#execution_order"></i>
-            </td>
-        </tr>
-        <tr>
-            <td width="180" class="required">
-                <?php echo __('Filter Status');?>:
-            </td>
-            <td>
-                <input type="radio" name="isactive" value="1" <?php echo
-                $info['isactive']?'checked="checked"':''; ?>> <?php echo __('Active'); ?>
-                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>
-                > <?php echo __('Disabled'); ?>
-                &nbsp;<span class="error">*&nbsp;</span>
-            </td>
-        </tr>
-        <tr>
-            <td width="180" class="required">
-                <?php echo __('Target Channel');?>:
-            </td>
-            <td>
-                <select name="target">
-                   <option value="">&mdash; <?php echo __('Select a Channel');?> &mdash;</option>
-                   <?php
-                   foreach(Filter::getTargets() as $k => $v) {
-                       echo sprintf('<option value="%s" %s>%s</option>',
-                               $k, (($k==$info['target'])?'selected="selected"':''), $v);
-                    }
-                    $sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name';
-                    if(($res=db_query($sql)) && db_num_rows($res)) {
-                        echo sprintf('<OPTGROUP label="%s">', __('System Emails'));
-                        while(list($id,$email,$name)=db_fetch_row($res)) {
-                            $selected=($info['email_id'] && $id==$info['email_id'])?'selected="selected"':'';
-                            if($name)
-                                $email=Format::htmlchars("$name <$email>");
-                            echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$email);
+    <?php csrf_token(); ?>
+    <input type="hidden" name="do" value="<?php echo $action; ?>">
+    <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
+    <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
+    <h2><?php echo $title; ?>
+        <?php if (isset($info['name'])) { ?><small>
+        — <?php echo $info['name']; ?></small>
+        <?php } ?>
+    </h2>
+    <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
+        <thead>
+            <tr>
+                <th colspan="2">
+                    <em><?php echo __('Filters are executed based on execution order. Filter can target specific ticket source.');?></em>
+                </th>
+            </tr>
+        </thead>
+        <tbody>
+            <tr>
+                <td width="180" class="required">
+                  <?php echo __('Filter Name');?>:
+                </td>
+                <td>
+                    <input type="text" size="30" name="name" value="<?php echo $info['name']; ?>"
+                        autofocus>
+                    &nbsp;<span class="error">*&nbsp;<?php echo $errors['name']; ?></span>
+                </td>
+            </tr>
+            <tr>
+                <td width="180" class="required">
+                  <?php echo __('Execution Order');?>:
+                </td>
+                <td>
+                    <input type="text" size="6" name="execorder" value="<?php echo $info['execorder']; ?>">
+                    <em>(1...99)</em>
+                    &nbsp;<span class="error">*&nbsp;<?php echo $errors['execorder']; ?></span>
+                    &nbsp;&nbsp;&nbsp;
+                    <label class="inline checkbox">
+                    <input type="checkbox" name="stop_onmatch" value="1" <?php echo $info['stop_onmatch']?'checked="checked"':''; ?> >
+                    <?php echo __('<strong>Stop</strong> processing further on match!');?>
+                    </label>
+                    &nbsp;<i class="help-tip icon-question-sign" href="#execution_order"></i>
+                </td>
+            </tr>
+            <tr>
+                <td width="180" class="required">
+                    <?php echo __('Filter Status');?>:
+                </td>
+                <td>
+                    <input type="radio" name="isactive" value="1" <?php echo
+                    $info['isactive']?'checked="checked"':''; ?>> <?php echo __('Active'); ?>
+                    <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>
+                    > <?php echo __('Disabled'); ?>
+                    &nbsp;<span class="error">*&nbsp;</span>
+                </td>
+            </tr>
+            <tr>
+                <td width="180" class="required">
+                    <?php echo __('Target Channel');?>:
+                </td>
+                <td>
+                    <select name="target">
+                       <option value="">&mdash; <?php echo __('Select a Channel');?> &mdash;</option>
+                       <?php
+                       foreach(Filter::getTargets() as $k => $v) {
+                           echo sprintf('<option value="%s" %s>%s</option>',
+                                   $k, (($k==$info['target'])?'selected="selected"':''), $v);
                         }
-                        echo '</OPTGROUP>';
-                    }
-                    ?>
-                </select>
-                &nbsp;
-                <span class="error">*&nbsp;<?php echo $errors['target']; ?></span>&nbsp;
-                <i class="help-tip icon-question-sign" href="#target_channel"></i>
-            </td>
-        </tr>
-        <tr>
-            <th colspan="2">
-                <em><strong><?php echo __('Filter Rules');?></strong>: <?php
-                echo __('Rules are applied based on the criteria.');?>&nbsp;<span class="error">*&nbsp;<?php echo
-                $errors['rules']; ?></span></em>
-            </th>
-        </tr>
-        <tr>
-            <td colspan=2>
-               <em><?php echo __('Rules Matching Criteria');?>:</em>
-                &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
-                <label>
-                <input type="radio" name="match_all_rules" value="1" <?php echo $info['match_all_rules']?'checked="checked"':''; ?>>
-                    <?php echo __('Match All');?>
-                </label>
-                <span style="display:inline-block;width:10px"> </span>
-                <label>
-                <input type="radio" name="match_all_rules" value="0" <?php echo !$info['match_all_rules']?'checked="checked"':''; ?>>
-                    <?php echo __('Match Any');?>
-                </label>
-                <span class="error">*</span>
-                <em>(<?php echo __('case-insensitive comparison');?>)</em>
-                &nbsp;<i class="help-tip icon-question-sign" href="#rules_matching_criteria"></i>
-
-            </td>
-        </tr>
-        <?php
-        $n=($filter?$filter->getNumRules():0)+2; //2 extra rules of unlimited.
-        for($i=1; $i<=$n; $i++){ ?>
-        <tr id="r<?php echo $i; ?>">
-            <td colspan="2">
-                <div>
-                    <select style="max-width: 200px;" name="rule_w<?php echo $i; ?>">
-                        <option value="">&mdash; <?php echo __('Select One');?> &mdash;</option>
-                        <?php
-                        foreach ($matches as $group=>$ms) { ?>
-                            <optgroup label="<?php echo __($group); ?>"><?php
-                            foreach ($ms as $k=>$v) {
-                                $sel=($info["rule_w$i"]==$k)?'selected="selected"':'';
-                                echo sprintf('<option value="%s" %s>%s</option>',
-                                    $k,$sel,__($v));
-                            } ?>
-                        </optgroup>
-                        <?php } ?>
-                    </select>
-                    <select name="rule_h<?php echo $i; ?>">
-                        <option value="0">&mdash; <?php echo __('Select One');?> &mdash;</option>
-                        <?php
-                        foreach($match_types as $k=>$v){
-                            $sel=($info["rule_h$i"]==$k)?'selected="selected"':'';
-                            echo sprintf('<option value="%s" %s>%s</option>',
-                                $k,$sel,$v);
+                        $sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name';
+                        if(($res=db_query($sql)) && db_num_rows($res)) {
+                            echo sprintf('<OPTGROUP label="%s">', __('System Emails'));
+                            while(list($id,$email,$name)=db_fetch_row($res)) {
+                                $selected=($info['email_id'] && $id==$info['email_id'])?'selected="selected"':'';
+                                if($name)
+                                    $email=Format::htmlchars("$name <$email>");
+                                echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$email);
+                            }
+                            echo '</OPTGROUP>';
                         }
                         ?>
-                    </select>&nbsp;
-                    <input class="ltr" type="text" size="60" name="rule_v<?php echo $i; ?>" value="<?php echo $info["rule_v$i"]; ?>">
-                    &nbsp;<span class="error">&nbsp;<?php echo $errors["rule_$i"]; ?></span>
+                    </select>
+                    &nbsp;
+                    <span class="error">*&nbsp;<?php echo $errors['target']; ?></span>&nbsp;
+                    <i class="help-tip icon-question-sign" href="#target_channel"></i>
+                </td>
+            </tr>
+        </tbody>
+    </table>
+    <ul class="clean tabs" style="margin-top:20px;" id="filter-tabs">
+        <li class="active"><a href="#filter_rules"><i class="icon-filter"></i> <?php echo __('Filter Rules'); ?></a></li>
+        <li><a href="#filter_actions"><i class="icon-bolt"></i> <?php echo __('Filter Actions'); ?></a></li>
+        <li><a href="#internal_notes"><i class="icon-file-text-alt"></i> <?php echo __('Internal Notes'); ?></a></li>
+    </ul>
+    <!-- ====================== FILTER RULES ========================== -->
+    <div class="tab_content" id="filter_rules">
+        <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
+            <thead>
+                <tr>
+                    <th colspan="2" style="text-align:left;">
+                        <em><strong><?php echo __('Filter Rules');?></strong>: <?php
+                        echo __('Rules are applied based on the criteria.');?>&nbsp;<span class="error">*&nbsp;<?php echo
+                        $errors['rules']; ?></span></em>
+                    </th>
+                </tr>
+            </thead>
+            <tbody>
+                <tr>
+                    <td colspan=2>
+                       <em><?php echo __('Rules Matching Criteria');?>:</em>
+                        &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
+                        <label>
+                        <input type="radio" name="match_all_rules" value="1" <?php echo $info['match_all_rules']?'checked="checked"':''; ?>>
+                            <?php echo __('Match All');?>
+                        </label>
+                        <span style="display:inline-block;width:10px"> </span>
+                        <label>
+                        <input type="radio" name="match_all_rules" value="0" <?php echo !$info['match_all_rules']?'checked="checked"':''; ?>>
+                            <?php echo __('Match Any');?>
+                        </label>
+                        <span class="error">*</span>
+                        <em>(<?php echo __('case-insensitive comparison');?>)</em>
+                        &nbsp;<i class="help-tip icon-question-sign" href="#rules_matching_criteria"></i>
+                    </td>
+                </tr>
                 <?php
-                if($info["rule_w$i"] || $info["rule_h$i"] || $info["rule_v$i"]){ ?>
-                <div class="pull-right" style="padding-right:20px;"><a href="#" class="clearrule">(<?php echo __('clear');?>)</a></div>
+                $n=($filter?$filter->getNumRules():0)+2; //2 extra rules of unlimited.
+                for($i=1; $i<=$n; $i++){ ?>
+                <tr id="r<?php echo $i; ?>">
+                    <td colspan="2">
+                        <div>
+                            <select style="max-width: 200px;" name="rule_w<?php echo $i; ?>">
+                                <option value="">&mdash; <?php echo __('Select One');?> &mdash;</option>
+                                <?php
+                                foreach ($matches as $group=>$ms) { ?>
+                                    <optgroup label="<?php echo __($group); ?>"><?php
+                                    foreach ($ms as $k=>$v) {
+                                        $sel=($info["rule_w$i"]==$k)?'selected="selected"':'';
+                                        echo sprintf('<option value="%s" %s>%s</option>',
+                                            $k,$sel,__($v));
+                                    } ?>
+                                </optgroup>
+                                <?php } ?>
+                            </select>
+                            <select name="rule_h<?php echo $i; ?>">
+                                <option value="0">&mdash; <?php echo __('Select One');?> &mdash;</option>
+                                <?php
+                                    foreach($match_types as $k=>$v){
+                                    $sel=($info["rule_h$i"]==$k)?'selected="selected"':'';
+                                    echo sprintf('<option value="%s" %s>%s</option>',
+                                        $k,$sel,$v);
+                                }
+                                ?>
+                            </select>&nbsp;
+                            <input class="ltr" type="text" size="60" name="rule_v<?php echo $i; ?>" value="<?php echo $info["rule_v$i"]; ?>">
+                            &nbsp;<span class="error">&nbsp;<?php echo $errors["rule_$i"]; ?></span>
+                        <?php
+                        if($info["rule_w$i"] || $info["rule_h$i"] || $info["rule_v$i"]){ ?>
+                        <div class="pull-right" style="padding-right:20px;"><a href="#" class="clearrule">(<?php echo __('clear');?>)</a></div>
+                        <?php
+                        } ?>
+                        </div>
+                    </td>
+                </tr>
                 <?php
+                    if($i>=25) //Hardcoded limit of 25 rules...also see class.filter.php
+                       break;
                 } ?>
-                </div>
-            </td>
-        </tr>
-        <?php
-            if($i>=25) //Hardcoded limit of 25 rules...also see class.filter.php
-               break;
-        } ?>
-        <tr>
-            <th colspan="2">
-                <em><strong><?php echo __('Filter Actions');?></strong>:
-                <div><?php
-                    echo __('Can be overwridden by other filters depending on processing order.');
-                ?><br/><?php
-                    echo __('Actions are executed in the order declared below');
-                ?></em>
-            </th>
-        </tr>
-    </tbody>
-    <tbody id="dynamic-actions" class="sortable-rows">
-<?php
-$existing = array();
-if ($filter) { foreach ($filter->getActions() as $A) {
-    $existing[] = $A->type;
-?>
-        <tr style="background-color:white"><td><i class="icon-bolt icon-large icon-muted"></i>
-            <?php echo $A->getImpl()->getName(); ?>:</td>
-            <td><div style="position:relative"><?php
-                $form = $A->getImpl()->getConfigurationForm($_POST ?: false);
-                // XXX: Drop this when the ORM supports proper caching
-                $form->isValid();
-                include STAFFINC_DIR . 'templates/dynamic-form-simple.tmpl.php';
-?>
-                <input type="hidden" name="actions[]" value="I<?php echo $A->getId(); ?>"/>
-                <div class="pull-right" style="position:absolute;top:2px;right:2px;">
-                    <a href="#" title="<?php echo __('clear'); ?>" onclick="javascript:
-        if (!confirm(__('You sure?')))
-            return false;
-        $(this).closest('td').find('input[name=\'actions[]\']')
-            .val(function(i,v) { return 'D' + v.substring(1); });
-        $(this).closest('tr').fadeOut(400, function() { $(this).hide(); });
-        return false;"><i class="icon-trash"></i></a>
-                </div>
-</div>
-            </td>
-        </tr>
-<?php } } ?>
-    </tbody>
-    <tbody>
-        <tr>
-            <td><strong><i class="icon-plus-sign"></i>
-                <?php echo __('Add'); ?>:
-            </strong></td>
-            <td>
-                <select name="new-action" id="new-action-select"
-                    onchange="javascript: $('#new-action-btn').trigger('click');">
-                    <option value=""><?php echo __('— Select an Action —'); ?></option>
-<?php
-$current_group = '';
-foreach (FilterAction::allRegistered() as $group=>$actions) {
-    if ($group && $current_group != $group) {
-        if ($current_group) echo '</optgroup>';
-        $current_group = $group;
-        ?><optgroup label="<?php echo Format::htmlchars($group); ?>"><?php
-    }
-    foreach ($actions as $type=>$name) {
-?>
-                <option data-title="<?php echo $name; ?>" value="<?php echo $type; ?>"
-                    data-multi-use="<?php echo $mu = FilterAction::lookupByType($type)->hasFlag(TriggerAction::FLAG_MULTI_USE); ?> " <?php
-                    if (in_array($type, $existing) && !$mu) echo 'disabled="disabled"';
-                ?>><?php echo $name; ?></option>
-<?php }
-} ?>
-                </select>
-                <button id="new-action-btn" type="button" class="inline green button" onclick="javascript:
-        var dropdown = $('#new-action-select'), selected = dropdown.find(':selected');
-        dropdown.val('');
-        $('#dynamic-actions')
-          .append($('<tr></tr>')
-            .append($('<td></td>')
-              .text(selected.data('title') + ':')
-            ).append($('<td></td>')
-              .append($('<em></em>').text(__('Loading ...')))
-              .load('ajax.php/filter/action/' + selected.val() + '/config', function() {
-                if (!selected.data('multiUse')) selected.prop('disabled', true);
-              })
-            )
-          ).append(
-            $('<input>').attr({type:'hidden',name:'actions[]',value:'N'+selected.val()})
-          );"><?php echo __('Add'); ?></button>
-            </td>
-        </tr>
-        <tr>
-            <th colspan="2">
-                <em><strong><?php echo __('Internal Notes');?></strong>: <?php
-                    echo __("be liberal, they're internal");?></em>
-            </th>
-        </tr>
-        <tr>
-            <td colspan=2>
-                <textarea class="richtext no-bar" name="notes" cols="21"
-                    rows="8" style="width: 80%;"><?php echo $info['notes']; ?></textarea>
-            </td>
-        </tr>
-    </tbody>
-</table>
-<p style="text-align:center;">
-    <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="<?php echo __('Reset');?>">
-    <input type="button" name="cancel" value="<?php echo __('Cancel');?>" onclick='window.location.href="filters.php"'>
-</p>
+            </tbody>
+        </table>
+    </div>
+    <!-- ======================= FILTER ACTIONS ========================= -->
+    <div class="tab_content hidden" id="filter_actions">
+        <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
+            <thead>
+                <tr>
+                    <th colspan="2">
+                        <em><strong><?php echo __('Filter Actions');?></strong>:
+                        <div><?php
+                            echo __('Can be overwridden by other filters depending on processing order.');
+                        ?><br/><?php
+                            echo __('Actions are executed in the order declared below');
+                            ?></div></em>
+                    </th>
+                </tr>
+            </thead>
+            <tbody id="dynamic-actions" class="sortable-rows">
+                <?php
+                $existing = array();
+                if ($filter) { foreach ($filter->getActions() as $A) {
+                    $existing[] = $A->type;
+                ?>
+                <tr style="background-color:white"><td><i class="icon-bolt icon-large icon-muted"></i>
+                    <?php echo $A->getImpl()->getName(); ?>:</td>
+                    <td>
+                        <div style="position:relative"><?php
+                        $form = $A->getImpl()->getConfigurationForm($_POST ?: false);
+                        // XXX: Drop this when the ORM supports proper caching
+                        $form->isValid();
+                        include STAFFINC_DIR . 'templates/dynamic-form-simple.tmpl.php';
+                        ?>
+                        <input type="hidden" name="actions[]" value="I<?php echo $A->getId(); ?>"/>
+                        <div class="pull-right" style="position:absolute;top:2px;right:2px;">
+                            <a href="#" title="<?php echo __('clear'); ?>" onclick="javascript:
+                                if (!confirm(__('You sure?')))
+                                return false;
+                                $(this).closest('td').find('input[name=\'actions[]\']')
+                                    .val(function(i,v) { return 'D' + v.substring(1); });
+                                $(this).closest('tr').fadeOut(400, function() { $(this).hide(); });
+                                return false;"><i class="icon-trash"></i></a>
+                            </div>
+                        </div>
+                    </td>
+                </tr>
+                <?php } } ?>
+                <tr>
+                    <td>
+                        <strong><i class="icon-plus-sign"></i>
+                        <?php echo __('Add'); ?>:
+                        </strong>
+                    </td>
+                    <td>
+                        <select name="new-action" id="new-action-select"
+                                onchange="javascript: $('#new-action-btn').trigger('click');">
+                            <option value=""><?php echo __('— Select an Action —'); ?></option>
+                            <?php
+                            $current_group = '';
+                            foreach (FilterAction::allRegistered() as $group=>$actions) {
+                                if ($group && $current_group != $group) {
+                                    if ($current_group) echo '</optgroup>';
+                                    $current_group = $group;
+                                    ?><optgroup label="<?php echo Format::htmlchars($group); ?>"><?php
+                                }
+                                foreach ($actions as $type=>$name) {
+                            ?>
+                            <option data-title="<?php echo $name; ?>" value="<?php echo $type; ?>"
+                                    data-multi-use="<?php echo $mu = FilterAction::lookupByType($type)->hasFlag(TriggerAction::FLAG_MULTI_USE); ?> " <?php
+                                    if (in_array($type, $existing) && !$mu) echo 'disabled="disabled"';
+                                    ?>><?php echo $name; ?></option>
+                            <?php }
+                            } ?>
+                        </select>
+                        <button id="new-action-btn" type="button" class="inline green button" onclick="javascript:
+                            var dropdown = $('#new-action-select'), selected = dropdown.find(':selected');
+                            dropdown.val('');
+                            $('#dynamic-actions')
+                              .append($('<tr></tr>')
+                                .append($('<td></td>')
+                                  .text(selected.data('title') + ':')
+                                ).append($('<td></td>')
+                                  .append($('<em></em>').text(__('Loading ...')))
+                                  .load('ajax.php/filter/action/' + selected.val() + '/config', function() {
+                                    if (!selected.data('multiUse')) selected.prop('disabled', true);
+                                  })
+                                )
+                              ).append(
+                                $('<input>').attr({type:'hidden',name:'actions[]',value:'N'+selected.val()})
+                              );"><?php echo __('Add'); ?>
+                        </button>
+                    </td>
+                </tr>
+            </tbody>
+        </table>
+    </div>
+    <!-- ======================== INTERNAL NOTES ======================== -->
+    <div class="tab_content hidden" id="internal_notes">
+        <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
+            <thead>
+                <tr>
+                    <th colspan="2">
+                        <em><strong><?php echo __('Internal Notes');?></strong>: <?php
+                            echo __("be liberal, they're internal");?></em>
+                    </th>
+                </tr>
+            </thead>
+            <tbody>
+                <tr>
+                    <td colspan=2>
+                        <textarea class="richtext no-bar" name="notes" cols="21"
+                            rows="8" style="width: 80%;"><?php echo $info['notes']; ?></textarea>
+                    </td>
+                </tr>
+            </tbody>
+        </table>
+    </div>
+    <p style="text-align:center;">
+        <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
+        <input type="reset"  name="reset"  value="<?php echo __('Reset');?>">
+        <input type="button" name="cancel" value="<?php echo __('Cancel');?>" onclick='window.location.href="filters.php"'>
+    </p>
 </form>
 <script type="text/javascript">
    var fixHelper = function(e, ui) {
diff --git a/include/staff/helptopic.inc.php b/include/staff/helptopic.inc.php
index 96e70049c4d788cecceba7610c0a2ded71a5d0e8..278caf7b91170567d8249b70fc7c5af85f18f5da 100644
--- a/include/staff/helptopic.inc.php
+++ b/include/staff/helptopic.inc.php
@@ -24,16 +24,15 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
 ?>
 
 <h2><?php echo $title; ?>
-<?php if ($topic) { ?>
- - <span class="ltr"><?php echo $topic->getLocal('topic'); ?></span>
+    <?php if (isset($info['topic'])) { ?><small>
+    — <?php echo $info['topic']; ?></small>
 <?php } ?>
  <i class="help-tip icon-question-sign" href="#help_topic_information"></i></h2>
-<br/>
 
 <ul class="clean tabs" id="topic-tabs">
-    <li class="active"><a href="#info"><i class="icon-info-sign"></i> Help Topic Information</a></li>
-    <li><a href="#routing"><i class="icon-ticket"></i> New ticket options</a></li>
-    <li><a href="#forms"><i class="icon-paste"></i> Forms</a></li>
+    <li class="active"><a href="#info"><i class="icon-info-sign"></i> <?php echo __('Help Topic Information'); ?></a></li>
+    <li><a href="#routing"><i class="icon-ticket"></i> <?php echo __('New ticket options'); ?></a></li>
+    <li><a href="#forms"><i class="icon-paste"></i> <?php echo __('Forms'); ?></a></li>
 </ul>
 
 <form action="helptopics.php?<?php echo Http::build_query($qs); ?>" method="post" id="save">
@@ -99,7 +98,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
     </table>
 
         <div style="padding:8px 3px;border-bottom: 2px dotted #ddd;">
-            <strong class="big"><?php echo __('Internal Notes');?></strong><br/>
+            <strong><?php echo __('Internal Notes');?>:</strong>
             <?php echo __("be liberal, they're internal.");?>
         </div>
 
diff --git a/include/staff/page.inc.php b/include/staff/page.inc.php
index 250b5f3bd6cb339c4489d9bc67d8de4bc198d99e..4a77dc8be6aad8ce7fcb219565c647df7526565b 100644
--- a/include/staff/page.inc.php
+++ b/include/staff/page.inc.php
@@ -8,7 +8,7 @@ $pageTypes = array(
         );
 $info = $qs = array();
 if($page && $_REQUEST['a']!='add'){
-    $title=__('Update Page –');
+    $title=__('Update Page');
     $action='update';
     $submit_text=__('Save Changes');
     $info=$page->getHashtable();
@@ -43,7 +43,8 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
  <h2><?php echo $title; ?>
-     <?php if ($info) { ?> <span class="ltr"><?php echo $info['name']; ?></span>
+    <?php if (isset($info['name'])) { ?><small>
+    — <?php echo $info['name']; ?></small>
      <?php } ?>
     <i class="help-tip icon-question-sign" href="#site_pages"></i>
     </h2>
diff --git a/include/staff/plugin.inc.php b/include/staff/plugin.inc.php
index 65c8f5863c5895590b27ec0ed026f55238b51b66..58d4a0313d852d26a59ac040b8be6b536870f2ba 100644
--- a/include/staff/plugin.inc.php
+++ b/include/staff/plugin.inc.php
@@ -23,7 +23,7 @@ $info = Format::htmlchars(($errors && $_POST) ? $_POST : $info);
     <input type="hidden" name="do" value="<?php echo $action; ?>">
     <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
     <h2><?php echo __('Manage Plugin'); ?>
-        <small><?php echo $plugin->getName(); ?></small></h2>
+       — <small><?php echo $plugin->getName(); ?></small></h2>
 
     <h3><?php echo __('Configuration'); ?></h3>
 <?php
diff --git a/include/staff/role.inc.php b/include/staff/role.inc.php
index 34853b68806b0d3e23c7f6d22cb63061e65fc626..9d82a8a318275582b0d1cf281c7ecd47242321a6 100644
--- a/include/staff/role.inc.php
+++ b/include/staff/role.inc.php
@@ -2,7 +2,7 @@
 
 $info=array();
 if ($role) {
-    $title = __('Update Role –');
+    $title = __('Update Role');
     $action = 'update';
     $submit_text = __('Save Changes');
     $info = $role->getInfo();
@@ -23,107 +23,104 @@ $info = Format::htmlchars(($errors && $_POST) ? array_merge($info, $_POST) : $in
     <input type="hidden" name="do" value="<?php echo $action; ?>">
     <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
     <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
-<h2><?php echo $title; ?>
-    <?php if ($info) { ?> <span class="ltr"><?php echo $info['name']; ?></span>
-    <?php } ?>
-</h2>
-<ul class="clean tabs">
-    <li class="active"><a href="#definition">
-        <i class="icon-file"></i> <?php echo __('Definition'); ?></a></li>
-    <li><a href="#permissions">
-        <i class="icon-lock"></i> <?php echo __('Permissions'); ?></a></li>
-</ul>
-<div id="definition" class="tab_content">
-    <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
-    <thead>
-        <tr>
-            <th colspan="2">
-                <em><?php echo __(
-                'Roles are used to define agents\' permissions'
-                ); ?>&nbsp;<i class="help-tip icon-question-sign"
-                href="#roles"></i></em>
-            </th>
-        </tr>
-    </thead>
-    <tbody>
-        <tr>
-            <td width="180" class="required"><?php echo __('Name'); ?>:</td>
-            <td>
-                <input size="50" type="text" name="name" value="<?php echo
-                $info['name']; ?>" data-translate-tag="<?php echo $trans['name']; ?>"
-                autofocus/>
-                <span class="error">*&nbsp;<?php echo $errors['name']; ?></span>
-            </td>
-        </tr>
-    </tbody>
-    <tbody>
-        <tr>
-            <th colspan="7">
-                <em><strong><?php echo __('Internal Notes'); ?></strong> </em>
-            </th>
-        </tr>
-        <tr>
-            <td colspan="7"><textarea name="notes" class="richtext no-bar"
-                rows="6" cols="80"><?php
-                echo $info['notes']; ?></textarea>
-            </td>
-        </tr>
-    </tbody>
-    </table>
-</div>
-<div id="permissions" class="tab_content" style="display:none">
-   <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
-    <thead>
-        <tr>
-            <th>
-                <em><?php echo __('Check all permissions applicable to this role.') ?></em>
-            </th>
-        </tr>
-    </thead>
-    <tbody>
+    <h2><?php echo $title; ?>
+    <?php if (isset($info['name'])) { ?><small>
+    — <?php echo $info['name']; ?></small>
+        <?php } ?>
+    </h2>
+    <ul class="clean tabs">
+        <li class="active"><a href="#definition"><i class="icon-file"></i> <?php echo __('Definition'); ?></a></li>
+        <li><a href="#permissions"><i class="icon-lock"></i> <?php echo __('Permissions'); ?></a></li>
+    </ul>
+    <div id="definition" class="tab_content">
+        <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
+            <thead>
+                <tr>
+                    <th colspan="2">
+                        <em><?php echo __(
+                        'Roles are used to define agents\' permissions'
+                        ); ?>&nbsp;<i class="help-tip icon-question-sign"
+                        href="#roles"></i></em>
+                    </th>
+                </tr>
+            </thead>
+            <tbody>
+                <tr>
+                    <td width="180" class="required"><?php echo __('Name'); ?>:</td>
+                    <td>
+                        <input size="50" type="text" name="name" value="<?php echo
+                        $info['name']; ?>" data-translate-tag="<?php echo $trans['name']; ?>"
+                        autofocus/>
+                        <span class="error">*&nbsp;<?php echo $errors['name']; ?></span>
+                    </td>
+                </tr>
+            </tbody>
+            <tbody>
+                <tr>
+                    <th colspan="7">
+                        <em><strong><?php echo __('Internal Notes'); ?></strong> </em>
+                    </th>
+                </tr>
+                <tr>
+                    <td colspan="7"><textarea name="notes" class="richtext no-bar"
+                        rows="6" cols="80"><?php
+                        echo $info['notes']; ?></textarea>
+                    </td>
+                </tr>
+            </tbody>
+        </table>
+    </div>
+    <div id="permissions" class="hidden">
         <?php
-        $setting = $role ? $role->getPermissionInfo() : array();
-
-        // Eliminate groups without any department-specific permissions
-        $buckets = array();
-        foreach (RolePermission::allPermissions() as $g => $perms) {
-            foreach ($perms as $k => $v) {
+            $setting = $role ? $role->getPermissionInfo() : array();
+            // Eliminate groups without any department-specific permissions
+            $buckets = array();
+            foreach (RolePermission::allPermissions() as $g => $perms) {
+                foreach ($perms as $k => $v) {
                 if ($v['primary'])
                     continue;
-                $buckets[$g][$k] = $v;
+                    $buckets[$g][$k] = $v;
             }
-        }
-        foreach ($buckets as $g => $perms) { ?>
-        <tr><th><?php
-             echo Format::htmlchars(__($g)); ?></th></tr>
-<?php
-          foreach ($perms as $k => $v) { ?>
-          <tr>
-            <td>
-              <label>
-              <?php
-              echo sprintf('<input type="checkbox" name="perms[]" value="%s" %s />',
-                    $k,
-                    (isset($setting[$k]) && $setting[$k]) ?  'checked="checked"' : '');
-              ?>
-              &nbsp;&nbsp;
-              <?php echo Format::htmlchars(__($v['title'])); ?>
-              —
-              <em><?php echo Format::htmlchars(__($v['desc']));
-              ?></em>
-             </label>
-            </td>
-          </tr>
-          <?php
-         }
         } ?>
-    </tbody>
-   </table>
-</div>
-<p class="centered">
-    <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
-    <input type="reset"  name="reset"  value="<?php echo __('Reset'); ?>">
-    <input type="button" name="cancel" value="<?php echo __('Cancel'); ?>"
-        onclick='window.location.href="?"'>
-</p>
+        <ul class="alt tabs">
+            <?php
+                $first = true;
+                foreach ($buckets as $g => $perms) { ?>
+                    <li <?php if ($first) { echo 'class="active"'; $first=false; } ?>>
+                        <a href="#<?php echo Format::slugify($g); ?>"><?php echo Format::htmlchars(__($g));?></a>
+                    </li>
+            <?php } ?>
+        </ul>
+        <?php
+        $first = true;
+        foreach ($buckets as $g => $perms) { ?>
+        <div class="tab_content <?php if (!$first) { echo 'hidden'; } else { $first = false; }
+            ?>" id="<?php echo Format::slugify($g); ?>">
+            <table class="table">
+                <?php foreach ($perms as $k => $v) { ?>
+                <tr>
+                    <td>
+                        <label>
+                            <?php
+                            echo sprintf('<input type="checkbox" name="perms[]" value="%s" %s />',
+                            $k, (isset($setting[$k]) && $setting[$k]) ?  'checked="checked"' : ''); ?>
+                            &nbsp;
+                            <?php echo Format::htmlchars(__($v['title'])); ?>
+                            —
+                            <em><?php echo Format::htmlchars(__($v['desc']));
+                            ?></em>
+                        </label>
+                    </td>
+                </tr>
+                <?php } ?>
+            </table>
+        </div>
+        <?php } ?>
+    </div>
+    <p class="centered">
+        <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
+        <input type="reset"  name="reset"  value="<?php echo __('Reset'); ?>">
+        <input type="button" name="cancel" value="<?php echo __('Cancel'); ?>"
+            onclick='window.location.href="?"'>
+    </p>
 </form>
diff --git a/include/staff/settings-agents.inc.php b/include/staff/settings-agents.inc.php
index 5a7e83230a6a6aaef958b77f6b7780684b477c3c..e5ca64b320ce14ec1f601dd4db4e55583092d96c 100644
--- a/include/staff/settings-agents.inc.php
+++ b/include/staff/settings-agents.inc.php
@@ -4,182 +4,198 @@ if (!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config
 ?>
 <h2><?php echo __('Agents Settings'); ?></h2>
 <form action="settings.php?t=agents" method="post" id="save">
-<?php csrf_token(); ?>
-<input type="hidden" name="t" value="agents" >
-<ul class="tabs" id="agents-tabs">
-    <li class="active"><a href="#settings">
-        <i class="icon-asterisk"></i> <?php echo __('Settings'); ?></a></li>
-    <li><a href="#templates">
-        <i class="icon-file-text"></i> <?php echo __('Templates'); ?></a></li>
-</ul>
-<div id="agents-tabs_container">
-   <div id="settings" class="tab_content">
-<table class="form_table settings_table" width="940" border="0" cellspacing="0" cellpadding="2">
-    <tbody>
-        <tr>
-            <th colspan="2">
-                <em><b><?php echo __('General Settings'); ?></b></em>
-            </th>
-        </tr>
-        <tr>
-            <td width="180"><?php echo __('Name Formatting'); ?>:</td>
-            <td>
-                <select name="agent_name_format">
-                <?php foreach (PersonsName::allFormats() as $n=>$f) {
-                    list($desc, $func) = $f;
-                    $selected = ($config['agent_name_format'] == $n) ? 'selected="selected"' : ''; ?>
-                                    <option value="<?php echo $n; ?>" <?php echo $selected;
-                                        ?>><?php echo __($desc); ?></option>
-                <?php } ?>
-                </select>
-                <i class="help-tip icon-question-sign" href="#agent_name_format"></i>
-            </td>
-        </tr>
-        <tr>
-            <td width="180"><?php echo __('Avatar Source'); ?>:</td>
-            <td>
-                <select name="agent_avatar">
-<?php           require_once INCLUDE_DIR . 'class.avatar.php';
-                foreach (AvatarSource::allSources() as $id=>$class) {
-                    $modes = $class::getModes();
-                    if ($modes) {
-                        echo "<optgroup label=\"{$class::getName()}\">";
-                        foreach ($modes as $mid=>$mname) {
-                            $oid = "$id.$mid";
-                            $selected = ($config['agent_avatar'] == $oid) ? 'selected="selected"' : '';
-                            echo "<option {$selected} value=\"{$oid}\">{$class::getName()} / {$mname}</option>";
-                        }
-                        echo "</optgroup>";
-                    }
-                    else {
-                        $selected = ($config['agent_avatar'] == $id) ? 'selected="selected"' : '';
-                        echo "<option {$selected} value=\"{$id}\">{$class::getName()}</option>";
-                    }
-                } ?>
-                </select>
-                <div class="error"><?php echo Format::htmlchars($errors['agent_avatar']); ?></div>
-            </td>
-        </tr>
-        <tr>
-            <th colspan="2">
-                <em><b><?php echo __('Authentication Settings'); ?></b></em>
-            </th>
-        </tr>
-        <tr><td><?php echo __('Password Expiration Policy'); ?>:</th>
-            <td>
-                <select name="passwd_reset_period">
-                   <option value="0"> &mdash; <?php echo __('No expiration'); ?> &mdash;</option>
-                  <?php
-                    for ($i = 1; $i <= 12; $i++) {
-                        echo sprintf('<option value="%d" %s>%s</option>',
-                                $i,(($config['passwd_reset_period']==$i)?'selected="selected"':''),
-                                sprintf(_N('Monthly', 'Every %d months', $i), $i));
-                    }
-                    ?>
-                </select>
-                <font class="error"><?php echo $errors['passwd_reset_period']; ?></font>
-                <i class="help-tip icon-question-sign" href="#password_expiration_policy"></i>
-            </td>
-        </tr>
-        <tr><td><?php echo __('Allow Password Resets'); ?>:</th>
-            <td>
-              <input type="checkbox" name="allow_pw_reset" <?php echo $config['allow_pw_reset']?'checked="checked"':''; ?>>
-              &nbsp;<i class="help-tip icon-question-sign" href="#allow_password_resets"></i>
-            </td>
-        </tr>
-        <tr><td><?php echo __('Reset Token Expiration'); ?>:</th>
-            <td>
-              <input type="text" name="pw_reset_window" size="6" value="<?php
-                    echo $config['pw_reset_window']; ?>">
-                    <em><?php echo __('minutes'); ?></em>
-                    <i class="help-tip icon-question-sign" href="#reset_token_expiration"></i>
-                &nbsp;<font class="error"><?php echo $errors['pw_reset_window']; ?></font>
-            </td>
-        </tr>
-        <tr><td><?php echo __('Agent Excessive Logins'); ?>:</td>
-            <td>
-                <select name="staff_max_logins">
-                  <?php
-                    for ($i = 1; $i <= 10; $i++) {
-                        echo sprintf('<option value="%d" %s>%d</option>', $i,(($config['staff_max_logins']==$i)?'selected="selected"':''), $i);
-                    }
-                    ?>
-                </select> <?php echo __(
-                'failed login attempt(s) allowed before a lock-out is enforced'); ?>
-                <br/>
-                <select name="staff_login_timeout">
-                  <?php
-                    for ($i = 1; $i <= 10; $i++) {
-                        echo sprintf('<option value="%d" %s>%d</option>', $i,(($config['staff_login_timeout']==$i)?'selected="selected"':''), $i);
-                    }
-                    ?>
-                </select> <?php echo __('minutes locked out'); ?>
-            </td>
-        </tr>
-        <tr><td><?php echo __('Agent Session Timeout'); ?>:</td>
-            <td>
-              <input type="text" name="staff_session_timeout" size=6 value="<?php echo $config['staff_session_timeout']; ?>">
-                <?php echo __('minutes'); ?> <em><?php echo __('(0 to disable)'); ?></em>. <i class="help-tip icon-question-sign" href="#staff_session_timeout"></i>
-            </td>
-        </tr>
-        <tr><td><?php echo __('Bind Agent Session to IP'); ?>:</td>
-            <td>
-              <input type="checkbox" name="staff_ip_binding" <?php echo $config['staff_ip_binding']?'checked="checked"':''; ?>>
-              <i class="help-tip icon-question-sign" href="#bind_staff_session_to_ip"></i>
-            </td>
-        </tr>
-    </tbody>
-    </table>
-   </div>
-   <div id="templates" class="tab_content hidden">
-    <table class="form_table settings_table" width="940" border="0" cellspacing="0" cellpadding="2">
-    <tbody>
-<?php
-$res = db_query('select distinct(`type`), id, notes, name, updated from '
-    .PAGE_TABLE
-    .' where isactive=1 group by `type`');
-$contents = array();
-while (list($type, $id, $notes, $name, $u) = db_fetch_row($res))
-    $contents[$type] = array($id, $name, $notes, $u);
+    <?php csrf_token(); ?>
+    <input type="hidden" name="t" value="agents" >
+    <ul class="tabs" id="agents-tabs">
+        <li class="active"><a href="#settings">
+            <i class="icon-asterisk"></i> <?php echo __('Settings'); ?></a></li>
+        <li><a href="#templates">
+            <i class="icon-file-text"></i> <?php echo __('Templates'); ?></a></li>
+    </ul>
+    <div id="agents-tabs_container">
+        <div id="settings" class="tab_content">
+            <table class="form_table settings_table" width="940" border="0" cellspacing="0" cellpadding="2">
+                <tbody>
+                    <tr>
+                        <th colspan="2">
+                            <em><b><?php echo __('General Settings'); ?></b></em>
+                        </th>
+                    </tr>
+                    <tr>
+                        <td width="180"><?php echo __('Name Formatting'); ?>:</td>
+                        <td>
+                            <select name="agent_name_format">
+                                <?php foreach (PersonsName::allFormats() as $n=>$f) {
+                                list($desc, $func) = $f;
+                                $selected = ($config['agent_name_format'] == $n) ? 'selected="selected"' : ''; ?>
+                                <option value="<?php echo $n; ?>" <?php echo $selected;
+                                ?>><?php echo __($desc); ?></option>
+                                <?php } ?>
+                            </select>
+                            <i class="help-tip icon-question-sign" href="#agent_name_format"></i>
+                        </td>
+                    </tr>
+                    <tr>
+                        <td width="180"><?php echo __('Avatar Source'); ?>:</td>
+                        <td>
+                            <select name="agent_avatar">
+<?php                       require_once INCLUDE_DIR . 'class.avatar.php';
+                            foreach (AvatarSource::allSources() as $id=>$class) {
+                                $modes = $class::getModes();
+                                if ($modes) {
+                                    echo "<optgroup label=\"{$class::getName()}\">";
+                                    foreach ($modes as $mid=>$mname) {
+                                        $oid = "$id.$mid";
+                                        $selected = ($config['agent_avatar'] == $oid) ? 'selected="selected"' : '';
+                                        echo "<option {$selected} value=\"{$oid}\">{$class::getName()} / {$mname}</option>";
+                                    }
+                                    echo "</optgroup>";
+                                }
+                                else {
+                                    $selected = ($config['agent_avatar'] == $id) ? 'selected="selected"' : '';
+                                    echo "<option {$selected} value=\"{$id}\">{$class::getName()}</option>";
+                                }
+                            } ?>
+                            </select>
+                            <div class="error"><?php echo Format::htmlchars($errors['agent_avatar']); ?></div>
+                        </td>
+                    </tr>
+                    <tr>
+                        <th colspan="2">
+                            <em><b><?php echo __('Authentication Settings'); ?></b></em>
+                        </th>
+                    </tr>
+                    <tr>
+                        <td><?php echo __('Password Expiration Policy'); ?>:</td>
+                        <td>
+                            <select name="passwd_reset_period">
+                            <option value="0"> &mdash; <?php echo __('No expiration'); ?> &mdash;</option>
+                            <?php
+                                for ($i = 1; $i <= 12; $i++) {
+                                echo sprintf('<option value="%d" %s>%s</option>',
+                                    $i,(($config['passwd_reset_period']==$i)?'selected="selected"':''),
+                                    sprintf(_N('Monthly', 'Every %d months', $i), $i));
+                                }
+                            ?>
+                            </select>
+                            <font class="error"><?php echo $errors['passwd_reset_period']; ?></font>
+                            <i class="help-tip icon-question-sign" href="#password_expiration_policy"></i>
+                        </td>
+                    </tr>
+                    <tr>
+                        <td><?php echo __('Allow Password Resets'); ?>:</td>
+                        <td>
+                            <input type="checkbox" name="allow_pw_reset" <?php echo $config['allow_pw_reset']?'checked="checked"':''; ?>>
+                            &nbsp;<i class="help-tip icon-question-sign" href="#allow_password_resets"></i>
+                        </td>
+                    </tr>
+                    <tr>
+                        <td><?php echo __('Reset Token Expiration'); ?>:</td>
+                        <td>
+                            <input type="text" name="pw_reset_window" size="6" value="<?php
+                                echo $config['pw_reset_window']; ?>">
+                                <em><?php echo __('minutes'); ?></em>
+                                <i class="help-tip icon-question-sign" href="#reset_token_expiration"></i>
+                                &nbsp;<font class="error"><?php echo $errors['pw_reset_window']; ?></font>
+                        </td>
+                    </tr>
+                    <tr>
+                        <td><?php echo __('Agent Excessive Logins'); ?>:</td>
+                        <td>
+                            <select name="staff_max_logins">
+                                <?php
+                                    for ($i = 1; $i <= 10; $i++) {
+                                        echo sprintf('<option value="%d" %s>%d</option>', $i,(($config['staff_max_logins']==$i)?'selected="selected"':''), $i);
+                                    }
+                                ?>
+                            </select> <?php echo __(
+                                'failed login attempt(s) allowed before a lock-out is enforced'); ?>
+                            <br/>
+                            <select name="staff_login_timeout">
+                                <?php
+                                    for ($i = 1; $i <= 10; $i++) {
+                                        echo sprintf('<option value="%d" %s>%d</option>', $i,(($config['staff_login_timeout']==$i)?'selected="selected"':''), $i);
+                                    }
+                                ?>
+                            </select> <?php echo __('minutes locked out'); ?>
+                        </td>
+                    </tr>
+                    <tr>
+                        <td><?php echo __('Agent Session Timeout'); ?>:</td>
+                        <td>
+                            <input type="text" name="staff_session_timeout" size=6 value="<?php echo $config['staff_session_timeout']; ?>">
+                            <?php echo __('minutes'); ?> <em><?php echo __('(0 to disable)'); ?></em>. <i class="help-tip icon-question-sign" href="#staff_session_timeout"></i>
+                        </td>
+                    </tr>
+                    <tr>
+                        <td><?php echo __('Bind Agent Session to IP'); ?>:</td>
+                        <td>
+                            <input type="checkbox" name="staff_ip_binding" <?php echo $config['staff_ip_binding']?'checked="checked"':''; ?>>
+                            <i class="help-tip icon-question-sign" href="#bind_staff_session_to_ip"></i>
+                        </td>
+                    </tr>
+                </tbody>
+            </table>
+        </div>
+        <div id="templates" class="tab_content hidden">
+            <table class="form_table settings_table" width="940" border="0" cellspacing="0" cellpadding="2">
+                <tbody>
+                    <?php
+                        $res = db_query('select distinct(`type`), id, notes, name, updated from '
+                        .PAGE_TABLE
+                        .' where isactive=1 group by `type`');
+                        $contents = array();
+                        while (list($type, $id, $notes, $name, $u) = db_fetch_row($res))
+                        $contents[$type] = array($id, $name, $notes, $u);
 
-$manage_content = function($title, $content) use ($contents) {
-    list($id, $name, $notes, $upd) = $contents[$content];
-    $notes = explode('. ', $notes);
-    $notes = $notes[0];
-    ?><tr><td colspan="2">
-    <div style="padding:2px 5px">
-    <a href="#ajax.php/content/<?php echo $id; ?>/manage"
-    onclick="javascript:
-        $.dialog($(this).attr('href').substr(1), 201);
-    return false;" class="pull-left"><i class="icon-file-text icon-2x"
-        style="color:#bbb;"></i> </a>
-    <span style="display:inline-block;width:90%;width:calc(100% - 32px);padding-left:10px;line-height:1.2em">
-    <a href="#ajax.php/content/<?php echo $id; ?>/manage"
-    onclick="javascript:
-        $.dialog($(this).attr('href').substr(1), 201, null, {size:'large'});
-    return false;"><?php
-    echo Format::htmlchars($title); ?></a><br/>
-        <span class="faded"><?php
-        echo Format::display($notes); ?>
-        <br><em><?php echo sprintf(__('Last Updated %s'), Format::datetime($upd));
-        ?></em></span>
-    </div></td></tr><?php
-}; ?>
-        <tr>
-            <th colspan="2">
-                <em><b><?php echo __(
-                'Authentication and Registration Templates &amp; Pages'); ?></b></em>
-            </th>
-        </tr>
-        <?php $manage_content(__('Agent Welcome Email'), 'registration-staff'); ?>
-        <?php $manage_content(__('Sign-in Login Banner'), 'banner-staff'); ?>
-        <?php $manage_content(__('Password Reset Email'), 'pwreset-staff'); ?>
-</tbody>
-</table>
-</div>
-<p style="text-align:center">
-    <input class="button" type="submit" name="submit" value="<?php echo __('Save Changes'); ?>">
-    <input class="button" type="reset" name="reset" value="<?php echo __('Reset Changes'); ?>">
-</p>
-</div>
+                        $manage_content = function($title, $content) use ($contents) {
+                        list($id, $name, $notes, $upd) = $contents[$content];
+                        $notes = explode('. ', $notes);
+                        $notes = $notes[0];
+                    ?>
+                    <tr>
+                        <td colspan="2">
+                            <div style="padding:2px 5px">
+                                <a href="#ajax.php/content/<?php echo $id; ?>/manage"
+                                   onclick="javascript:
+                                    $.dialog($(this).attr('href').substr(1), 201);
+                                    return false;" class="pull-left">
+                                    <i class="icon-file-text icon-2x" style="color:#bbb;"></i>
+                                </a>
+                                <span style="display:inline-block;width:90%;width:calc(100% - 32px);padding-left:10px;line-height:1.2em">
+                                <a href="#ajax.php/content/<?php echo $id; ?>/manage"
+                                   onclick="javascript:
+                                    $.dialog($(this).attr('href').substr(1), 201, null, {size:'large'});
+                                    return false;"><?php
+                                    echo Format::htmlchars($title); ?>
+                                    </a>
+                                </span>
+                                <span class="faded"><?php
+                                    echo Format::display($notes); ?>
+                                    <br />
+                                    <em><?php echo sprintf(__('Last Updated %s'), Format::datetime($upd));
+                                    ?></em>
+                                </span>
+                            </div>
+                        </td>
+                    </tr>
+                        <?php
+                        }; ?>
+                    <tr>
+                        <th colspan="2">
+                            <em><b><?php echo __(
+                            'Authentication and Registration Templates &amp; Pages'); ?></b></em>
+                        </th>
+                    </tr>
+                    <?php $manage_content(__('Agent Welcome Email'), 'registration-staff'); ?>
+                    <?php $manage_content(__('Sign-in Login Banner'), 'banner-staff'); ?>
+                    <?php $manage_content(__('Password Reset Email'), 'pwreset-staff'); ?>
+                </tbody>
+            </table>
+        </div>
+    <p style="text-align:center">
+        <input class="button" type="submit" name="submit" value="<?php echo __('Save Changes'); ?>">
+        <input class="button" type="reset" name="reset" value="<?php echo __('Reset Changes'); ?>">
+    </p>
+    </div>
 </form>
diff --git a/include/staff/settings-pages.inc.php b/include/staff/settings-pages.inc.php
index c0cb5699a5a104fb5aba38e43f98ebb4ccee5511..676c1d473352c7bc27d8c7d181f919249c0ec00b 100644
--- a/include/staff/settings-pages.inc.php
+++ b/include/staff/settings-pages.inc.php
@@ -184,7 +184,7 @@ $pages = Page::getPages();
                                             margin: 0.5em; height: 5em;
                                             vertical-align: middle;"/>
                                 <?php if ($logo->getId() != $current && $logo->getId() != $currentScp) { ?>
-                                <label>
+                                <label class="checkbox inline">
                                     <input type="checkbox" name="delete-logo[]" value="<?php
                                     echo $logo->getId(); ?>"/> <?php echo __('Delete'); ?>
                                 </label>
diff --git a/include/staff/settings-system.inc.php b/include/staff/settings-system.inc.php
index 5aebca8e841676240ddd44637f0b0e31a9895d8c..cd41c566dace888626b9b3fec6a27ff5b4a9b7e8 100644
--- a/include/staff/settings-system.inc.php
+++ b/include/staff/settings-system.inc.php
@@ -3,7 +3,7 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
 
 $gmtime = Misc::gmtime();
 ?>
-<h2><?php echo __('System Settings and Preferences');?> - <span class="ltr">osTicket (<?php echo $cfg->getVersion(); ?>)</span></h2>
+<h2><?php echo __('System Settings and Preferences');?> <small>— <span class="ltr">osTicket (<?php echo $cfg->getVersion(); ?>)</span></small></h2>
 <form action="settings.php?t=system" method="post" id="save">
 <?php csrf_token(); ?>
 <input type="hidden" name="t" value="system" >
diff --git a/include/staff/slaplan.inc.php b/include/staff/slaplan.inc.php
index db16fce4495b2eca113aadbd68d1d76d1617875e..a3c806d5a8d842b2aa11ca722a0e33119c964a80 100644
--- a/include/staff/slaplan.inc.php
+++ b/include/staff/slaplan.inc.php
@@ -2,7 +2,7 @@
 if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
 $info = $qs = array();
 if($sla && $_REQUEST['a']!='add'){
-    $title=__('Update SLA Plan –' /* SLA is abbreviation for Service Level Agreement */);
+    $title=__('Update SLA Plan' /* SLA is abbreviation for Service Level Agreement */);
     $action='update';
     $submit_text=__('Save Changes');
     $info=$sla->getInfo();
@@ -26,7 +26,8 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
  <h2><?php echo $title; ?>
-     <?php if ($info) { ?> <span class="ltr"><?php echo $info['name']; ?></span>
+    <?php if (isset($info['name'])) { ?><small>
+    — <?php echo $info['name']; ?></small>
      <?php } ?>
 </h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
@@ -90,8 +91,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
         </tr>
         <tr>
             <th colspan="2">
-                <em><strong><?php echo __('Admin Notes');?></strong>: <?php echo __('Internal notes.');?>
-                &nbsp;&nbsp;<i class="help-tip icon-question-sign" href="#admin_notes"></i></em>
+                <em><strong><?php echo __('Internal Notes');?></strong>: <?php echo __("be liberal, they're internal");?>
                 </em>
             </th>
         </tr>
diff --git a/include/staff/staff.inc.php b/include/staff/staff.inc.php
index d23971929a748d94c8ee66fee399b7a05f9af082..bf6c8d730307a8cb40790b4c2701dca0fd5fd024 100644
--- a/include/staff/staff.inc.php
+++ b/include/staff/staff.inc.php
@@ -27,7 +27,7 @@ if ($_REQUEST['a']=='add'){
 }
 else {
     //Editing Department.
-    $title=__('Manage Agent –');
+    $title=__('Manage Agent');
     $action='update';
     $submit_text=__('Save Changes');
     $info['id'] = $staff->getId();
@@ -42,8 +42,8 @@ else {
   <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
 
   <h2><?php echo $title; ?>
-      <?php if ($staff) { ?> <span class="ltr">
-      <?php echo $staff->getName(); ?></span>
+      <?php if (isset($staff->staff_id)) { ?><small>
+      — <?php echo $staff->getName(); ?></small>
       <?php } ?>
 </h2>
 
@@ -198,7 +198,7 @@ if (count($bks) > 1) {
     </table>
 
     <div style="padding:8px 3px; margin-top: 1.6em">
-        <strong class="big"><?php echo __('Internal Notes');?></strong><br/>
+        <strong class="big"><?php echo __('Internal Notes');?>: </strong>
         <?php echo __("be liberal, they're internal.");?>
     </div>
 
diff --git a/include/staff/syslogs.inc.php b/include/staff/syslogs.inc.php
index 98aa50917c58d60a0f3bd16a60a7e7d23df0b2b4..35313408afcb41176d664ceeabbae8291d638ae0 100644
--- a/include/staff/syslogs.inc.php
+++ b/include/staff/syslogs.inc.php
@@ -114,7 +114,7 @@ else
             <div class="content">
                 <div class="pull-left flush-left">
                     <h2><?php echo __('System Logs');?>
-            &nbsp;<i class="help-tip icon-question-sign" href="#system_logs"></i>
+            <i class="help-tip icon-question-sign" href="#system_logs"></i>
             </h2>
                 </div>
                 <div id="actions" class="pull-right flush-right">
diff --git a/include/staff/team.inc.php b/include/staff/team.inc.php
index 63f10ee17f60a5b5df38bd6ed7f968cbba81281b..3552d2cc7f925ba106ae85c3e73a7315bd6464f0 100644
--- a/include/staff/team.inc.php
+++ b/include/staff/team.inc.php
@@ -3,7 +3,7 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access
 $info = $members = $qs = array();
 if ($team && $_REQUEST['a']!='add') {
     //Editing Team
-    $title=__('Update Team –');
+    $title=__('Update Team');
     $action='update';
     $submit_text=__('Save Changes');
     $trans['name'] = $team->getTranslateTag('name');
@@ -29,8 +29,9 @@ $info = $team->getInfo();
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="id" value="<?php echo $team->getId(); ?>">
  <h2><?php echo $title; ?>
-     <?php if ($team) { ?> <span class="ltr"><?php echo $team->name; ?></span>
-     <?php } ?>
+    <?php if (isset($team->name)) { ?><small>
+    — <?php echo $team->getName(); ?></small>
+    <?php } ?>
     <i class="help-tip icon-question-sign" href="#teams"></i>
 </h2>
 <br>
diff --git a/include/staff/template.inc.php b/include/staff/template.inc.php
index fc0d403aba690010f46b3fd1a3483b7be823a608..7dd34df896a9dfacdaab3c3bf76370e1bd72dd9e 100644
--- a/include/staff/template.inc.php
+++ b/include/staff/template.inc.php
@@ -3,7 +3,7 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access
 
 $info = $qs = array();
 if($template && $_REQUEST['a']!='add'){
-    $title=__('Update Template –');
+    $title=__('Update Template');
     $action='update';
     $submit_text=__('Save Changes');
     $info=$template->getInfo();
@@ -25,7 +25,8 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
  <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
  <input type="hidden" name="tpl_id" value="<?php echo $info['tpl_id']; ?>">
  <h2><?php echo $title; ?>
-     <?php if ($info) { ?> <span class="ltr"><?php echo $info['name']; ?></span>
+    <?php if (isset($info['name'])) { ?><small>
+    — <?php echo $info['name']; ?></small>
      <?php } ?>
 </h2>
  <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
diff --git a/include/staff/templates/task-view.tmpl.php b/include/staff/templates/task-view.tmpl.php
index 36627948983edd1da739fabedbc054eb6992ee1b..fda5d66ef682fc62fd50d9621652365c594b2877 100644
--- a/include/staff/templates/task-view.tmpl.php
+++ b/include/staff/templates/task-view.tmpl.php
@@ -102,7 +102,7 @@ if ($task->isOverdue())
                 href="tasks.php?id=<?php echo $task->getId(); ?>"
                 ><i class="icon-refresh"></i> <?php
                 echo sprintf(__('Task #%s'), $task->getNumber()); ?></a>
-                <?php if ($task) { ?> – <span class="ltr"><?php echo $task->getTitle(); ?></span>
+                   <?php if ($task) { ?> – <small><span class="ltr"><?php echo $task->getTitle(); ?></span></small>
                 <?php } ?>
             </h2>
             <?php
diff --git a/include/staff/ticket-open.inc.php b/include/staff/ticket-open.inc.php
index 6dd80fa83db38e9d5ad69037618ea6ace2d92d70..3173d7e92bb2004149bfa209aefc84760cdb675a 100644
--- a/include/staff/ticket-open.inc.php
+++ b/include/staff/ticket-open.inc.php
@@ -305,8 +305,8 @@ if ($_POST)
                         }
                         ?>
                     </select>
-                    &nbsp;&nbsp;&nbsp;
-                    <label><input type='checkbox' value='1' name="append" id="append" checked="checked"><?php echo __('Append');?></label>
+                    &nbsp;&nbsp;
+                    <label class="checkbox inline"><input type='checkbox' value='1' name="append" id="append" checked="checked"><?php echo __('Append');?></label>
                 </div>
             <?php
             }
diff --git a/include/staff/ticket-view.inc.php b/include/staff/ticket-view.inc.php
index c59d7ffaa9864fbc9b2ccc3e408d5510b27f4b8a..4799b011a70e70875c3fb5a4b3360765ec6c5b93 100644
--- a/include/staff/ticket-view.inc.php
+++ b/include/staff/ticket-view.inc.php
@@ -194,7 +194,7 @@ if($ticket->isOverdue())
              <h2><a href="tickets.php?id=<?php echo $ticket->getId(); ?>"
              title="<?php echo __('Reload'); ?>"><i class="icon-refresh"></i>
              <?php echo sprintf(__('Ticket #%s'), $ticket->getNumber()); ?></a>
-                 <?php if ($ticket) { ?> – <?php echo $ticket->getSubject(); } ?>
+                 <?php if ($ticket) { ?> – <small><?php echo $ticket->getSubject(); ?></small><?php } ?>
             </h2>
         </div>
     </div>
diff --git a/scp/css/scp.css b/scp/css/scp.css
index 2cb1f025e4228c6a878ba542001262b7b1c5d9e9..eeb6d0aa19c42d6dea8753fc551adffd3ae0b6ed 100644
--- a/scp/css/scp.css
+++ b/scp/css/scp.css
@@ -792,7 +792,7 @@ div.section-break h3 {
 h2 {
     margin:0 0 0.7em;
     padding:0;
-    font-size:1.2em;
+    font-size:1.4em;
     color:#0A568E;
 }
 
@@ -803,7 +803,10 @@ h2 i {
     color:#0a0;
 }
 
-h2 span { color:#000; }
+h2 small {
+    font-size:.8em;
+}
+/*h2 span { color:#000; }*/
 
 h3 {
     margin:10px 0 0 0;
@@ -1431,7 +1434,7 @@ caption:hover > i.help-tip {
 
 h2 > i.help-tip {
     vertical-align: middle;
-    font-size: .85em;
+    font-size: .7em;
 }
 .form_table th h4 i.help-tip {
     color: white;
@@ -2392,8 +2395,7 @@ tr i.help-tip.warning {
 .ltr {
     direction: ltr;
     unicode-bidi: embed;
-    font-weight:normal;
-    font-style:italic;
+
 }
 .required {
     font-weight: bold;
@@ -2799,6 +2801,16 @@ table.grid.form caption {
   border-top-left-radius: 3px;
   border-bottom-left-radius: 3px;
 }
+select {
+    height:24px;
+    line-height:24px;
+    max-width:500px;
+    border:1px solid #bbb;
+    display:inline-block;
+    padding:4px;
+    font-size:13px;
+}
+
 a.attachment {
     padding-left: 1.2em;
     display: block;
diff --git a/scp/js/dashboard.inc.js b/scp/js/dashboard.inc.js
index 1472825963d4deed378dbdd9fc3e5bf40e5388a5..2110f0d69618630d41b3b799e3bafdacbc77e4b1 100644
--- a/scp/js/dashboard.inc.js
+++ b/scp/js/dashboard.inc.js
@@ -102,7 +102,6 @@
         if (this.start) build_table.apply(this);
         return false;
     }
-    //$(function() { $('tabular-navigation').tab(); });
 
     // Add tabs for the tabular display
     $(function() {
@@ -116,8 +115,12 @@
                         .append($('<li>').attr(first ? {'class':'active'} : {})
                         .append($('<a>')
                             .click(build_table)
-                            .attr({'table-group':key,'href':'#'})
-                            .append(json[key])));
+                            .attr({'href':'#'+key})
+                            .append(json[key]))
+                        )
+                        .after($('<div class="tab_content"></div>')
+                            .addClass(first ? 'hidden' : undefined))
+
                     first=false;
                 }
                 build_table.apply($('#tabular-navigation li:first-child a')[0])
@@ -127,13 +130,8 @@
 
     var start, stop;
     function build_table() {
-        if (this.tagName == 'A') {
-            //current_tab = $(this).tab('show');
-        }
-        else if (this.start) {
-            start = this.start.value || 'last month';
-            stop = this.period.value || 'now';
-        }
+        start = this.start ? this.start.value : 'last month';
+        stop = this.period ? this.period.value : 'now';
 
         if (!current_tab)
             current_tab = $('#tabular-navigation li:first-child a');
@@ -147,7 +145,7 @@
             url:        'ajax.php/report/overview/table',
             data:       {group: group, start: start, period: stop},
             success:    function(json) {
-                var q = $('<table>').attr({'class':'table table-condensed table-striped'}),
+                var q = $('<table>'),
                     h = $('<tr>').appendTo($('<thead>').appendTo(q)),
                     max = [];
                 for (var c in json.columns) {