From e6d341e134b22955e4e0fa007271a1d55a2bf1e1 Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@osticket.com>
Date: Tue, 4 Mar 2014 16:31:21 +0000
Subject: [PATCH] fix: Restrict access to closed tickets
When checking ticket access - only consider assignment IF the ticket is
open. This is required since staff_id field is overloaded to show who closed
the ticket.
---
include/class.ticket.php | 21 ++++++++++++++++++---
1 file changed, 18 insertions(+), 3 deletions(-)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 578cbeeeb..d046a85f7 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -147,9 +147,24 @@ class Ticket {
if(!is_object($staff) && !($staff=Staff::lookup($staff)))
return false;
- return ((!$staff->showAssignedOnly() && $staff->canAccessDept($this->getDeptId()))
- || ($this->getTeamId() && $staff->isTeamMember($this->getTeamId()))
- || $staff->getId()==$this->getStaffId());
+ // Staff has access to the department.
+ if (!$staff->showAssignedOnly()
+ && $staff->canAccessDept($this->getDeptId()))
+ return true;
+
+ // Only consider assignment if the ticket is open
+ if (!$this->isOpen())
+ return false;
+
+ // Check ticket access based on direct or team assignment
+ if ($staff->getId() == $this->getStaffId()
+ || ($this->getTeamId()
+ && $staff->isTeamMember($this->getTeamId())
+ ))
+ return true;
+
+ // No access bro!
+ return false;
}
function checkClientAccess($client) {
--
GitLab