From df9c106fc28858d2d6ad453a6035841c58fd9f15 Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@enhancesoft.com>
Date: Sat, 16 Nov 2013 16:25:01 +0000
Subject: [PATCH] Prefer last message date to reopened date for default sort
order
- Tickets will recent replies from the user floats to the top.
- Priority still tops the effective
---
include/staff/tickets.inc.php | 4 +++-
1 file changed, 3 insertions(+), 1 deletion(-)
diff --git a/include/staff/tickets.inc.php b/include/staff/tickets.inc.php
index 70b15481d..c8065d841 100644
--- a/include/staff/tickets.inc.php
+++ b/include/staff/tickets.inc.php
@@ -227,7 +227,9 @@ $pageNav->setURL('tickets.php',$qstr.'&sort='.urlencode($_REQUEST['sort']).'&ord
$qselect.=' ,count(attach.attach_id) as attachments '
.' ,count(DISTINCT thread.id) as thread_count '
.' ,IF(ticket.duedate IS NULL,IF(sla.id IS NULL, NULL, DATE_ADD(ticket.created, INTERVAL sla.grace_period HOUR)), ticket.duedate) as duedate '
- .' ,IF(ticket.reopened is NULL,IF(ticket.lastmessage is NULL,ticket.created,ticket.lastmessage),ticket.reopened) as effective_date '
+ .' ,IF(ticket.lastmessage is NULL,IF(ticket.reopened is NULL,ticket.created,ticket.reopened),
+ IF(ticket.reopened is NOT NULL AND ticket.reopened>ticket.lastmessage,
+ ticket.reopened, ticket.lastmessage ) ) as effective_date '
.' ,CONCAT_WS(" ", staff.firstname, staff.lastname) as staff, team.name as team '
.' ,IF(staff.staff_id IS NULL,team.name,CONCAT_WS(" ", staff.lastname, staff.firstname)) as assigned '
.' ,IF(ptopic.topic_pid IS NULL, topic.topic, CONCAT_WS(" / ", ptopic.topic, topic.topic)) as helptopic ';
--
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