From cf38f6536e15d907a7cf47d656147b9ea0d3a4ce Mon Sep 17 00:00:00 2001
From: Jared Hancock <gravydish@gmail.com>
Date: Mon, 26 Mar 2012 18:05:17 -0500
Subject: [PATCH] (Re)Add tracking of ticket history
Add a %ticket_history table to track ticket states over time, correlated to
the user account changing the ticket. Then, tickets are tracked to the table
when (re)opened, closed, overdue, transferred and assigned.
---
include/class.ticket.php | 22 ++++++++++++++++++++++
1 file changed, 22 insertions(+)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 4801f1625..65d8caf9b 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -723,6 +723,7 @@ class Ticket{
$sql.=' WHERE ticket_id='.db_input($this->getId());
+ $this->track('closed');
return (db_query($sql) && db_affected_rows());
}
@@ -736,6 +737,7 @@ class Ticket{
//TODO: log reopen event here
+ $this->track('reopened');
return (db_query($sql) && db_affected_rows());
}
@@ -1044,6 +1046,7 @@ class Ticket{
$this->onOverdue($whine);
+ $this->track('overdue');
return true;
}
@@ -1109,6 +1112,7 @@ class Ticket{
}
}
+ $this->track('transferred');
return true;
}
@@ -1122,6 +1126,7 @@ class Ticket{
$this->onAssign($note, $alert);
+ $this->track('assigned');
return true;
}
@@ -1140,6 +1145,7 @@ class Ticket{
$this->onAssign($note, $alert);
+ $this->track('assigned');
return true;
}
@@ -1343,6 +1349,22 @@ class Ticket{
return $this->postNote($title,$note,false,'system');
}
+ // History log -- used for statistics generation (pretty reports)
+ function track($state, $staff=null) {
+ global $thisstaff;
+
+ if ($staff === null) {
+ if ($thisstaff) $staff=$thisstaff->getUserName();
+ else $staff='SYSTEM'; # XXX: Security Violation ?
+ }
+
+ return db_query('INSERT INTO '.TICKET_HISTORY_TABLE
+ .' SET ticket_id='.db_input($this->getId())
+ .', timestamp=NOW(), state='.db_input($state)
+ .', staff='.db_input($staff))
+ && db_affected_rows() == 1;
+ }
+
//Insert Internal Notes
function postNote($title,$note,$alert=true,$poster='') {
global $thisstaff,$cfg;
--
GitLab