From ce485e04b10a3086870d079918271b444181c216 Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Thu, 10 Apr 2014 16:24:52 -0500
Subject: [PATCH] orgs: Auto assign tickets to account manager
---
include/class.organization.php | 4 ++++
include/class.ticket.php | 6 ++++++
2 files changed, 10 insertions(+)
diff --git a/include/class.organization.php b/include/class.organization.php
index ad9deec88..908638685 100644
--- a/include/class.organization.php
+++ b/include/class.organization.php
@@ -40,6 +40,10 @@ class OrganizationModel extends VerySimpleModel {
return $this->name;
}
+ function getAccountManagerId() {
+ return $this->staff_id;
+ }
+
function getUpdateDate() {
return $this->updated;
}
diff --git a/include/class.ticket.php b/include/class.ticket.php
index a61717b81..57235d31b 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -2333,6 +2333,12 @@ class Ticket {
$source = 'Email';
}
+ // Auto assignment to organization account manager
+ if (($org = $user->getOrganization()) && $org->getAccountManagerId()) {
+ if (!isset($vars['staffId']))
+ $vars['staffId'] = $org->getAccountManagerId();
+ }
+
// Intenal mapping magic...see if we need to override anything
if (isset($topic)) {
$deptId = $deptId ?: $topic->getDeptId();
--
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