diff --git a/include/i18n/en_US/help/tips/emails.addnew_email.yaml b/include/i18n/en_US/help/tips/emails.email.yaml
similarity index 100%
rename from include/i18n/en_US/help/tips/emails.addnew_email.yaml
rename to include/i18n/en_US/help/tips/emails.email.yaml
diff --git a/include/i18n/en_US/help/tips/emails.emails.yaml b/include/i18n/en_US/help/tips/emails.emails.yaml
deleted file mode 100644
index 8e982d172bd26a695df29d9e7fe1a2ba5f1f6c4f..0000000000000000000000000000000000000000
--- a/include/i18n/en_US/help/tips/emails.emails.yaml
+++ /dev/null
@@ -1,35 +0,0 @@
-#
-# This is popup help messages for the Admin Panel -> Emails -> Emails
-#
-# Fields:
-# title - Shown in bold at the top of the popover window
-# content - The body of the help popover
-# links - List of links shows below the content
-# title - Link title
-# href - href of link (links starting with / are translated to the
-# helpdesk installation path)
-#
-# The key names such as 'helpdesk_name' should not be translated as they
-# must match the HTML #ids put into the page template.
-#
----
-add_new_email:
- title: Add New Email
- content: >
- Custom lists are used to provide drop-down lists for custom forms.
-
-email_addresses:
- title: Email Addresses
- content: >
-
-email:
- title: Email
- content: >
-
-priority:
- title: Priority
- content: >
-
-department:
- title: Department
- content: >
diff --git a/include/i18n/en_US/help/tips/knowledgebase.addnew_canned_response.yaml b/include/i18n/en_US/help/tips/knowledgebase.canned_response.yaml
similarity index 100%
rename from include/i18n/en_US/help/tips/knowledgebase.addnew_canned_response.yaml
rename to include/i18n/en_US/help/tips/knowledgebase.canned_response.yaml
diff --git a/include/i18n/en_US/help/tips/knowledgebase.canned_responses.yaml b/include/i18n/en_US/help/tips/knowledgebase.canned_responses.yaml
deleted file mode 100644
index d4f3c913410a6ece7def3ed527704f94c2651fae..0000000000000000000000000000000000000000
--- a/include/i18n/en_US/help/tips/knowledgebase.canned_responses.yaml
+++ /dev/null
@@ -1,41 +0,0 @@
-#
-# This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses
-#
-# Fields:
-# title - Shown in bold at the top of the popover window
-# content - The body of the help popover
-# links - List of links shows below the content
-# title - Link title
-# href - href of link (links starting with / are translated to the
-# helpdesk installation path)
-#
-# The key names such as 'helpdesk_name' should not be translated as they
-# must match the HTML #ids put into the page template.
-#
----
-add_new_response:
- title: Add New Response
- content: >
-
-canned_responses:
- title: Canned Responses
- content: >
- Create responses to your more frequently asked questions to expedite
- Client support. You can also upload attachments to <span
- class="doc-desc-title">Canned Responses</span>.
-
-showing_premade_responses:
- title: Showing… Premade Responses
- content: >
-
-title:
- title: Title
- content: >
-
-status:
- title: Status
- content: >
-
-department:
- title: Department
- content: >
diff --git a/include/i18n/en_US/help/tips/knowledgebase.categories.yaml b/include/i18n/en_US/help/tips/knowledgebase.categories.yaml
deleted file mode 100644
index f715307e631dd840853a6d787bb7044cac7cea4d..0000000000000000000000000000000000000000
--- a/include/i18n/en_US/help/tips/knowledgebase.categories.yaml
+++ /dev/null
@@ -1,24 +0,0 @@
-#
-# This is popup help messages for the Staff Panel -> Knowledgebase -> Categories
-#
-# Fields:
-# title - Shown in bold at the top of the popover window
-# content - The body of the help popover
-# links - List of links shows below the content
-# title - Link title
-# href - href of link (links starting with / are translated to the
-# helpdesk installation path)
-#
-# The key names such as 'helpdesk_name' should not be translated as they
-# must match the HTML #ids put into the page template.
-#
----
-faq_categories:
- title: FAQ Categories
- content: >
- Categories must first be created before any <span class="doc-desc-title">
- FAQs</span> can be published.
-
-setting:
- title: Setting
- content: >
diff --git a/include/i18n/en_US/help/tips/knowledgebase.addnew_category.yaml b/include/i18n/en_US/help/tips/knowledgebase.category.yaml
similarity index 100%
rename from include/i18n/en_US/help/tips/knowledgebase.addnew_category.yaml
rename to include/i18n/en_US/help/tips/knowledgebase.category.yaml
diff --git a/include/i18n/en_US/help/tips/knowledgebase.addnew_faq.yaml b/include/i18n/en_US/help/tips/knowledgebase.faq.yaml
similarity index 93%
rename from include/i18n/en_US/help/tips/knowledgebase.addnew_faq.yaml
rename to include/i18n/en_US/help/tips/knowledgebase.faq.yaml
index 0c9d272d870549bc4b799a420f61b0450ed8502c..6d3e407bb5387269c531ef98b4d07954e7bf37f3 100644
--- a/include/i18n/en_US/help/tips/knowledgebase.addnew_faq.yaml
+++ b/include/i18n/en_US/help/tips/knowledgebase.faq.yaml
@@ -1,5 +1,5 @@
#
-# This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ -> Add New FAQ
+# This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ
#
# Fields:
# title - Shown in bold at the top of the popover window
@@ -20,4 +20,4 @@ listing_type:
FAQ</span> to be published on public knowledgebase if the parent category is public.
links:
- title: Enable the Public Knowledgebase for the Client Portal
- href: /scp/settings.php?t=kb
\ No newline at end of file
+ href: /scp/settings.php?t=kb
diff --git a/include/i18n/en_US/help/tips/knowledgebase.faqs.yaml b/include/i18n/en_US/help/tips/knowledgebase.faqs.yaml
deleted file mode 100644
index 2c257c8d632dc53442b9676c364bdc7a910eeaf3..0000000000000000000000000000000000000000
--- a/include/i18n/en_US/help/tips/knowledgebase.faqs.yaml
+++ /dev/null
@@ -1,48 +0,0 @@
-#
-# This is popup help messages for the Staff Panel -> Knowledgebase -> FAQs
-#
-# Fields:
-# title - Shown in bold at the top of the popover window
-# content - The body of the help popover
-# links - List of links shows below the content
-# title - Link title
-# href - href of link (links starting with / are translated to the
-# helpdesk installation path)
-#
-# The key names such as 'helpdesk_name' should not be translated as they
-# must match the HTML #ids put into the page template.
-#
----
-page_header:
- title: Frequently Asked Questions
- content: >
- You must first create <span class="doc-desc-title">Categories</span>
- before any <span class="doc-desc-title">FAQs</span> can be published.
- It is also recommended that you create <span class="doc-desc-title">Help
- Topics</span> before adding <span class="doc-desc-title">FAQs</span>.
- links:
- - title: Create Categories
- href: /scp/categories.php
- - title: Create Help Topics
- href: /scp/helptopics.php
-search_box:
- title: Search for Articles
- content: >
-
-category_select:
- title: Category Filter
- content: >
-
-help_topic_select:
- title: Help Topic Filter
- content: >
-
-resulted_listings:
- title: Resulted Listings
- content: >
-
-listed_categories:
- title: Adding FAQs…
- content: >
- Select one of your categories below to add
- <span class="doc-desc-title">FAQs</span> within it.
diff --git a/include/i18n/en_US/help/tips/manage.addnew_custom_list.yaml b/include/i18n/en_US/help/tips/manage.custom_list.yaml
similarity index 100%
rename from include/i18n/en_US/help/tips/manage.addnew_custom_list.yaml
rename to include/i18n/en_US/help/tips/manage.custom_list.yaml
diff --git a/include/i18n/en_US/help/tips/staff.addnew_groups.yaml b/include/i18n/en_US/help/tips/staff.addnew_groups.yaml
deleted file mode 100644
index ab01c7c97be32db780f5c26c307119db008aa7b9..0000000000000000000000000000000000000000
--- a/include/i18n/en_US/help/tips/staff.addnew_groups.yaml
+++ /dev/null
@@ -1,87 +0,0 @@
-#
-# This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form
-#
-# Fields:
-# title - Shown in bold at the top of the popover window
-# content - The body of the help popover
-# links - List of links shows below the content
-# title - Link title
-# href - href of link (links starting with / are translated to the
-# helpdesk installation path)
-#
-# The key names such as 'helpdesk_name' should not be translated as they
-# must match the HTML #ids put into the page template.
-#
----
-add_new_group:
- title: Add New Group
- content: >
-
-group_information:
- title: Group Information
- content: >
-
-name:
- title: Name
- content: >
-
-status:
- title: Status
- content: >
- By disabling, staff assigned to the group will be limited in their access to the help desk.
-
-group_permissions:
- title: Group Permissions
- content: >
-
-can_create_tickets:
- title: Can Create Tickets
- content: >
-
-can_edit_tickets:
- title: Can Edit Tickets
- content: >
-
-can_post_reply:
- title: Can Post Reply
- content: >
-
-can_close_tickets:
- title: Can Close Tickets
- content: >
-
-can_assign_tickets:
- title: Can Assign Tickets
- content: >
-
-can_transfer_tickets:
- title: Can Transfer Tickets
- content: >
-
-can_delete_tickets:
- title: Can Delete Tickets
- content: >
-
-can_ban_emails:
- title: Can Ban Emails
- content: >
-
-can_manage_premade:
- title: Can Manage Premade
- content: >
-
-can_manage_faq:
- title: Can Manage FAQ
- content: >
-
-can_view_staff_stats_:
- title: Can View Staff Stats.
- content: >
-
-department_access:
- title: Department Access
- content: >
-
-support:
- title: Support
- content: >
diff --git a/include/i18n/en_US/help/tips/staff.addnew_staff.yaml b/include/i18n/en_US/help/tips/staff.agent.yaml
similarity index 100%
rename from include/i18n/en_US/help/tips/staff.addnew_staff.yaml
rename to include/i18n/en_US/help/tips/staff.agent.yaml
diff --git a/include/i18n/en_US/help/tips/staff.addnew_department.yaml b/include/i18n/en_US/help/tips/staff.department.yaml
similarity index 100%
rename from include/i18n/en_US/help/tips/staff.addnew_department.yaml
rename to include/i18n/en_US/help/tips/staff.department.yaml
diff --git a/include/i18n/en_US/help/tips/staff.groups.yaml b/include/i18n/en_US/help/tips/staff.groups.yaml
index 89c9018cfe0cad1d9edd45c39afcca094f026e12..ab01c7c97be32db780f5c26c307119db008aa7b9 100644
--- a/include/i18n/en_US/help/tips/staff.groups.yaml
+++ b/include/i18n/en_US/help/tips/staff.groups.yaml
@@ -1,5 +1,5 @@
#
-# This is popup help messages for the Admin Panel -> Staff -> Groups
+# This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form
#
# Fields:
# title - Shown in bold at the top of the popover window
@@ -17,30 +17,71 @@ add_new_group:
title: Add New Group
content: >
-user_groups:
- title: User Groups
+group_information:
+ title: Group Information
content: >
-group_name:
- title: Group Name
+name:
+ title: Name
content: >
status:
title: Status
content: >
+ By disabling, staff assigned to the group will be limited in their access to the help desk.
-members:
- title: Members
+group_permissions:
+ title: Group Permissions
content: >
-departments:
- title: Departments
+can_create_tickets:
+ title: Can Create Tickets
content: >
-created_on:
- title: Created On
+can_edit_tickets:
+ title: Can Edit Tickets
content: >
-last_updated:
- title: Last Updated
+can_post_reply:
+ title: Can Post Reply
+ content: >
+
+can_close_tickets:
+ title: Can Close Tickets
+ content: >
+
+can_assign_tickets:
+ title: Can Assign Tickets
+ content: >
+
+can_transfer_tickets:
+ title: Can Transfer Tickets
+ content: >
+
+can_delete_tickets:
+ title: Can Delete Tickets
+ content: >
+
+can_ban_emails:
+ title: Can Ban Emails
+ content: >
+
+can_manage_premade:
+ title: Can Manage Premade
+ content: >
+
+can_manage_faq:
+ title: Can Manage FAQ
+ content: >
+
+can_view_staff_stats_:
+ title: Can View Staff Stats.
+ content: >
+
+department_access:
+ title: Department Access
+ content: >
+
+support:
+ title: Support
content: >
diff --git a/scp/canned.php b/scp/canned.php
index b567b0ea6f9790cb106a2a1de5c5225219046af4..ef9fc922f1fee99c536608b5d79aeeb57f8dfea3 100644
--- a/scp/canned.php
+++ b/scp/canned.php
@@ -147,10 +147,9 @@ if($_POST && $thisstaff->canManageCannedResponses()) {
}
$page='cannedresponses.inc.php';
-$tip_namespace = 'knowledgebase.canned_responses';
+$tip_namespace = 'knowledgebase.canned_response';
if($canned || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='cannedresponse.inc.php';
- $tip_namespace = 'knowledgebase.addnew_canned_response';
}
$nav->setTabActive('kbase');
diff --git a/scp/categories.php b/scp/categories.php
index d6b66f485b91feb7cf5c3273a7e6d8566e23fe5d..d707c864bc3f3e577f484bdd7691c0a78ea34c5d 100644
--- a/scp/categories.php
+++ b/scp/categories.php
@@ -104,10 +104,9 @@ if($_POST){
}
$page='categories.inc.php';
-$tip_namespace = 'knowledgebase.categories';
+$tip_namespace = 'knowledgebase.category';
if($category || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='category.inc.php';
- $tip_namespace = 'knowledgebase.addnew_category';
}
$nav->setTabActive('kbase');
diff --git a/scp/departments.php b/scp/departments.php
index b1b4dbdce637a6e5bab4b8511dd8538448cae4a4..abb9574902a050c4aa12d3b5e1bc74e8647b281f 100644
--- a/scp/departments.php
+++ b/scp/departments.php
@@ -103,10 +103,9 @@ if($_POST){
}
$page='departments.inc.php';
-$tip_namespace = 'staff.departments';
+$tip_namespace = 'staff.department';
if($dept || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='department.inc.php';
- $tip_namespace = 'staff.addnew_department';
}
$nav->setTabActive('staff');
diff --git a/scp/emails.php b/scp/emails.php
index e577044217e385e8a64c5d4b8630286c8697b329..8c688fcb99a50f2640ee0e20a60d149f69274f31 100644
--- a/scp/emails.php
+++ b/scp/emails.php
@@ -78,10 +78,9 @@ if($_POST){
}
$page='emails.inc.php';
-$tip_namespace = 'emails.emails';
+$tip_namespace = 'emails.email';
if($email || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='email.inc.php';
- $tip_namespace = 'emails.addnew_email';
}
$nav->setTabActive('emails');
diff --git a/scp/faq.php b/scp/faq.php
index 8adbe88370f8b9ccc000507779ae9c6cab436694..602b4a33e2eca89b7529715ddd2a58b1001c1569 100644
--- a/scp/faq.php
+++ b/scp/faq.php
@@ -94,13 +94,12 @@ if($faq) {
$inc='faq-view.inc.php';
if($_REQUEST['a']=='edit' && $thisstaff->canManageFAQ())
$inc='faq.inc.php';
- $tip_namespace = 'knowledgebase.addnew_faq';
}elseif($_REQUEST['a']=='add' && $thisstaff->canManageFAQ()) {
$inc='faq.inc.php';
- $tip_namespace = 'knowledgebase.addnew_faq';
} elseif($category && $_REQUEST['a']!='search') {
$inc='faq-category.inc.php';
}
+$tip_namespace = 'knowledgebase.faq';
$nav->setTabActive('kbase');
$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
"$('#content').data('tipNamespace', '".$tip_namespace."');");
diff --git a/scp/groups.php b/scp/groups.php
index a2730a58d638e556806208a71913954d110143c3..b2cbd0466dac6fcf166d049367974f1428a713a6 100644
--- a/scp/groups.php
+++ b/scp/groups.php
@@ -98,7 +98,6 @@ $page='groups.inc.php';
$tip_namespace = 'staff.groups';
if($group || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='group.inc.php';
- $tip_namespace = 'staff.addnew_groups';
}
$nav->setTabActive('staff');
diff --git a/scp/lists.php b/scp/lists.php
index 479ea804620e0495897ac4cfb67a3eb59a2a5164..66801deee614ad2d8ef82b8534be2eec2a4fa3f8 100644
--- a/scp/lists.php
+++ b/scp/lists.php
@@ -181,8 +181,8 @@ if($_POST) {
$page='dynamic-lists.inc.php';
if($list || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='dynamic-list.inc.php';
- $ost->addExtraHeader('<meta name="tip-namespace" content="manage.addnew_custom_list" />',
- "$('#content').data('tipNamespace', 'manage.addnew_custom_list');");
+ $ost->addExtraHeader('<meta name="tip-namespace" content="manage.custom_list" />',
+ "$('#content').data('tipNamespace', 'manage.custom_list');");
}
$nav->setTabActive('manage');
diff --git a/scp/slas.php b/scp/slas.php
index 7003be1c9d86ce5e70fa7eddf04dcb8a8fcfef0d..e4434da4668a3eabc440f069eaa51df6980c8d28 100644
--- a/scp/slas.php
+++ b/scp/slas.php
@@ -100,8 +100,8 @@ if($_POST){
$page='slaplans.inc.php';
if($sla || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='slaplan.inc.php';
- $ost->addExtraHeader('<meta name="tip-namespace" content="manage.addnew_sla_plan" />',
- "$('#content').data('tipNamespace', 'manage.addnew_sla_plan');");
+ $ost->addExtraHeader('<meta name="tip-namespace" content="manage.sla" />',
+ "$('#content').data('tipNamespace', 'manage.sla');");
}
$nav->setTabActive('manage');
diff --git a/scp/staff.php b/scp/staff.php
index ae2f8e24053a417b413e43fe4ffefd7f3ecbaffd..e66054b84485ffc0b6112d5f701b9787449bd90b 100644
--- a/scp/staff.php
+++ b/scp/staff.php
@@ -97,10 +97,9 @@ if($_POST){
}
$page='staffmembers.inc.php';
-$tip_namespace = 'staff.agents';
+$tip_namespace = 'staff.agent';
if($staff || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='staff.inc.php';
- $tip_namespace = 'staff.addnew_staff';
}
$nav->setTabActive('staff');