diff --git a/include/ajax.config.php b/include/ajax.config.php
index c259b6028f2ab42b3d615e0e097c5f5b3db7bb1c..239a7f5a4d687d84fbd6d60f8a913cb232772ddd 100644
--- a/include/ajax.config.php
+++ b/include/ajax.config.php
@@ -39,7 +39,7 @@ class ConfigAjaxAPI extends AjaxController {
$config=array(
'lock_time' => ($cfg->getLockTime()*3600),
- 'html_thread' => (bool) $cfg->isHtmlThreadEnabled(),
+ 'html_thread' => (bool) $cfg->isRichTextEnabled(),
'date_format' => $cfg->getDateFormat(true),
'lang' => $lang,
'short_lang' => $sl,
@@ -66,7 +66,7 @@ class ConfigAjaxAPI extends AjaxController {
}
$config=array(
- 'html_thread' => (bool) $cfg->isHtmlThreadEnabled(),
+ 'html_thread' => (bool) $cfg->isRichTextEnabled(),
'lang' => $lang,
'short_lang' => $sl,
'has_rtl' => $rtl,
diff --git a/include/ajax.kbase.php b/include/ajax.kbase.php
index 3909fd831598a3a23c3a4182cf5a3fb9f469a478..30575ac22b05ee80bcf3aa07d1e52ed9fe5d3b0a 100644
--- a/include/ajax.kbase.php
+++ b/include/ajax.kbase.php
@@ -26,7 +26,7 @@ class KbaseAjaxAPI extends AjaxController {
if(!$id || !($canned=Canned::lookup($id)) || !$canned->isEnabled())
Http::response(404, 'No such premade reply');
- if (!$cfg->isHtmlThreadEnabled())
+ if (!$cfg->isRichTextEnabled())
$format .= '.plain';
return $canned->getFormattedResponse($format);
diff --git a/include/ajax.tickets.php b/include/ajax.tickets.php
index 1e95dde3ec1c033f51fb70b13456739aafea7cfb..1fb4d5bc5bc070b37875b46e335f8ded7890acbd 100644
--- a/include/ajax.tickets.php
+++ b/include/ajax.tickets.php
@@ -340,7 +340,7 @@ class TicketsAjaxAPI extends AjaxController {
$response = "<br/><blockquote>{$response->asVar()}</blockquote><br/>";
// Return text if html thread is not enabled
- if (!$cfg->isHtmlThreadEnabled())
+ if (!$cfg->isRichTextEnabled())
$response = Format::html2text($response, 90);
else
$response = Format::viewableImages($response);
@@ -349,7 +349,7 @@ class TicketsAjaxAPI extends AjaxController {
return Format::json_encode(array('response' => $response));
}
- if (!$cfg->isHtmlThreadEnabled())
+ if (!$cfg->isRichTextEnabled())
$format.='.plain';
$varReplacer = function (&$var) use($ticket) {
diff --git a/include/class.config.php b/include/class.config.php
index bbcea4eebc6ab293ff0845dbf1dcf93f3a7fc15b..73b6fc23c18f480aa8bba8ac7babd4721125a14a 100644
--- a/include/class.config.php
+++ b/include/class.config.php
@@ -365,7 +365,7 @@ class OsticketConfig extends Config {
return $this->get('passwd_reset_period');
}
- function isHtmlThreadEnabled() {
+ function isRichTextEnabled() {
return $this->get('enable_html_thread');
}
@@ -1073,6 +1073,7 @@ class OsticketConfig extends Config {
'system_language'=>$vars['system_language'],
'secondary_langs'=>$secondary_langs,
'max_file_size' => $vars['max_file_size'],
+ 'enable_html_thread' => isset($vars['enable_html_thread']) ? 1 : 0,
));
}
@@ -1150,7 +1151,6 @@ class OsticketConfig extends Config {
'show_answered_tickets'=>isset($vars['show_answered_tickets'])?0:1,
'show_related_tickets'=>isset($vars['show_related_tickets'])?1:0,
'hide_staff_name'=>isset($vars['hide_staff_name'])?1:0,
- 'enable_html_thread'=>isset($vars['enable_html_thread'])?1:0,
'allow_client_updates'=>isset($vars['allow_client_updates'])?1:0,
));
}
diff --git a/include/class.forms.php b/include/class.forms.php
index be6c35e5b92509c216948a1780b34917db4c1b95..c6b5d6810df9d6ec921535fb31e0c3b3d27402fa 100644
--- a/include/class.forms.php
+++ b/include/class.forms.php
@@ -2989,7 +2989,7 @@ class ThreadEntryWidget extends Widget {
?>: <span class="error">*</span></span><br/>
<textarea style="width:100%;" name="<?php echo $this->field->get('name'); ?>"
placeholder="<?php echo Format::htmlchars($this->field->get('hint')); ?>"
- class="<?php if ($cfg->isHtmlThreadEnabled()) echo 'richtext';
+ class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> draft draft-delete" <?php echo $attrs; ?>
cols="21" rows="8" style="width:80%;"><?php echo
$draft ?: Format::htmlchars($this->value); ?></textarea>
diff --git a/include/class.mailer.php b/include/class.mailer.php
index 83f097050624924326e9da6b22e90eeb041f5deb..cedb308d7982f29ae20c934ea468c0245e6a9143 100644
--- a/include/class.mailer.php
+++ b/include/class.mailer.php
@@ -417,7 +417,7 @@ class Mailer {
$isHtml = false;
}
- if ($isHtml && $cfg && $cfg->isHtmlThreadEnabled()) {
+ if ($isHtml && $cfg && $cfg->isRichTextEnabled()) {
// Pick a domain compatible with pear Mail_Mime
$matches = array();
if (preg_match('#(@[0-9a-zA-Z\-\.]+)#', $this->getFromAddress(), $matches)) {
diff --git a/include/class.mailfetch.php b/include/class.mailfetch.php
index 8a8839a9eaa7e51919066d901b50c098bbab5e08..d1ad8fbec966ce1a9b6b08211d0aacd54afb3930 100644
--- a/include/class.mailfetch.php
+++ b/include/class.mailfetch.php
@@ -579,7 +579,7 @@ class MailFetcher {
function getBody($mid) {
global $cfg;
- if ($cfg->isHtmlThreadEnabled()) {
+ if ($cfg->isRichTextEnabled()) {
if ($html=$this->getPart($mid, 'text/html', $this->charset))
$body = new HtmlThreadEntryBody($html);
elseif ($text=$this->getPart($mid, 'text/plain', $this->charset))
diff --git a/include/class.mailparse.php b/include/class.mailparse.php
index 6564a4a22ac9f3190543c18aa4971ac06f1826ab..083e3b26c92818128b3ea8913a0cd267b64f31a8 100644
--- a/include/class.mailparse.php
+++ b/include/class.mailparse.php
@@ -303,7 +303,7 @@ class Mail_Parse {
function getBody(){
global $cfg;
- if ($cfg && $cfg->isHtmlThreadEnabled()) {
+ if ($cfg && $cfg->isRichTextEnabled()) {
if ($html=$this->getPart($this->struct,'text/html'))
$body = new HtmlThreadEntryBody($html);
elseif ($text=$this->getPart($this->struct,'text/plain'))
diff --git a/include/class.thread.php b/include/class.thread.php
index 75d5a14a396bf1830b0708f89f6a6d0f7caeb72d..bce15899974ffee9e8cf36ae076afd78c14d0cc7 100644
--- a/include/class.thread.php
+++ b/include/class.thread.php
@@ -612,7 +612,7 @@ implements TemplateVariable {
global $cfg;
if (!$body instanceof ThreadEntryBody) {
- if ($cfg->isHtmlThreadEnabled())
+ if ($cfg->isRichTextEnabled())
$body = new HtmlThreadEntryBody($body);
else
$body = new TextThreadEntryBody($body);
@@ -1221,7 +1221,7 @@ implements TemplateVariable {
if (!$vars['body'] instanceof ThreadEntryBody) {
- if ($cfg->isHtmlThreadEnabled())
+ if ($cfg->isRichTextEnabled())
$vars['body'] = new HtmlThreadEntryBody($vars['body']);
else
$vars['body'] = new TextThreadEntryBody($vars['body']);
diff --git a/include/class.ticket.php b/include/class.ticket.php
index cde27c4783d845c497f9166bd6cbc4bd90207d84..d571a845db87e4fd9b9b345de29c12750a3aa66b 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -2282,7 +2282,7 @@ implements RestrictedAccess, Threadable, TemplateVariable {
foreach ($canned->attachments->getAll() as $file)
$files[] = $file['id'];
- if ($cfg->isHtmlThreadEnabled())
+ if ($cfg->isRichTextEnabled())
$response = new HtmlThreadEntryBody(
$this->replaceVars($canned->getHtml()));
else
@@ -3413,7 +3413,7 @@ implements RestrictedAccess, Threadable, TemplateVariable {
// Not assigned...save optional note if any
if (!$vars['assignId'] && $vars['note']) {
- if (!$cfg->isHtmlThreadEnabled()) {
+ if (!$cfg->isRichTextEnabled()) {
$vars['note'] = new TextThreadBody($vars['note']);
}
$ticket->logNote(_S('New Ticket'), $vars['note'], $thisstaff, false);
@@ -3438,7 +3438,7 @@ implements RestrictedAccess, Threadable, TemplateVariable {
$message = (string) $ticket->getLastMessage();
if($response) {
- $message .= ($cfg->isHtmlThreadEnabled()) ? "<br><br>" : "\n\n";
+ $message .= ($cfg->isRichTextEnabled()) ? "<br><br>" : "\n\n";
$message .= $response->getBody();
}
diff --git a/include/client/view.inc.php b/include/client/view.inc.php
index 4f96855d7fe0822a3c14c7a27877d9c26bd601b3..2aead70b0e28f0bad62c61c7dca9c2546107cae7 100644
--- a/include/client/view.inc.php
+++ b/include/client/view.inc.php
@@ -197,7 +197,7 @@ if (!$ticket->isClosed() || $ticket->isReopenable()) { ?>
<font class="error">* <?php echo $errors['message']; ?></font>
</p>
<textarea name="message" id="message" cols="50" rows="9" wrap="soft"
- class="<?php if ($cfg->isHtmlThreadEnabled()) echo 'richtext';
+ class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> draft" <?php
list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.client', $ticket->getId(), $info['message']);
echo $attrs; ?>><?php echo $draft ?: $info['message'];
diff --git a/include/i18n/en_US/help/tips/settings.system.yaml b/include/i18n/en_US/help/tips/settings.system.yaml
index 8e88d0e299b8d503af7193b1b12fa2f2553b79c1..96d1a5e46f023c9cea5a85a9d74009b130f71a49 100644
--- a/include/i18n/en_US/help/tips/settings.system.yaml
+++ b/include/i18n/en_US/help/tips/settings.system.yaml
@@ -77,6 +77,12 @@ default_name_formatting:
- title: Supported Email Template Variables
href: http://osticket.com/wiki/Email_templates
+enable_richtext:
+ title: Enable Rich Text
+ content: >
+ If enabled, this will permit the use of rich text formatting between
+ Clients and Agents.
+
# Date and time options
date_time_options:
title: Date & Time Options
diff --git a/include/i18n/en_US/help/tips/settings.ticket.yaml b/include/i18n/en_US/help/tips/settings.ticket.yaml
index 87d25e03633bd863d0841feae2ba991cf2ac9316..d6fac581e81a001f57207f6074ee04ad3dd11db5 100644
--- a/include/i18n/en_US/help/tips/settings.ticket.yaml
+++ b/include/i18n/en_US/help/tips/settings.ticket.yaml
@@ -122,12 +122,6 @@ staff_identity_masking:
If enabled, this will hide the Agent’s name from the Client during any
communication.
-enable_html_ticket_thread:
- title: Enable HTML Ticket Thread
- content: >
- If enabled, this will permit the use of rich text formatting between
- Clients and Agents.
-
ticket_attachment_settings:
title: Ticket Thread Attachments
content: >
diff --git a/include/staff/settings-system.inc.php b/include/staff/settings-system.inc.php
index 4dd7742f3be83f11df1f301acc2d54399a4a3ac7..65a087d557611512a2a840e92a35e3d76fcdaeb8 100644
--- a/include/staff/settings-system.inc.php
+++ b/include/staff/settings-system.inc.php
@@ -120,6 +120,15 @@ $gmtime = Misc::gmtime();
<i class="help-tip icon-question-sign" href="#default_name_formatting"></i>
</td>
</tr>
+ <tr>
+ <td><?php echo __('Enable Rich Text'); ?>:</td>
+ <td>
+ <input type="checkbox" name="enable_html_thread" <?php
+ echo $config['enable_html_thread']?'checked="checked"':''; ?>>
+ <?php echo __('Enable html in thread entries and email correspondence.'); ?>
+ <i class="help-tip icon-question-sign" href="#enable_richtext"></i>
+ </td>
+ </tr>
<tr>
<th colspan="2">
<em><b><?php echo __('Date and Time Options'); ?></b>
diff --git a/include/staff/settings-tickets.inc.php b/include/staff/settings-tickets.inc.php
index a357b20d03b1a6190757f877d4b3eeb5f0ee8340..d3e1bb8f15fcdd129c22e1113d4fff5e00a56ca5 100644
--- a/include/staff/settings-tickets.inc.php
+++ b/include/staff/settings-tickets.inc.php
@@ -203,15 +203,6 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
<i class="help-tip icon-question-sign" href="#staff_identity_masking"></i>
</td>
</tr>
- <tr>
- <td><?php echo __('Enable HTML Ticket Thread'); ?>:</td>
- <td>
- <input type="checkbox" name="enable_html_thread" <?php
- echo $config['enable_html_thread']?'checked="checked"':''; ?>>
- <?php echo __('Enable rich text in ticket thread and autoresponse emails.'); ?>
- <i class="help-tip icon-question-sign" href="#enable_html_ticket_thread"></i>
- </td>
- </tr>
<tr>
<th colspan="2">
<em><b><?php echo __('Attachments');?></b>: <?php echo __('Size and maximum uploads setting mainly apply to web tickets.');?></em>
diff --git a/include/staff/templates/task-delete.tmpl.php b/include/staff/templates/task-delete.tmpl.php
index eea44e19cc1710543a5febab3fefb648e20cb3b3..77cd9df4e6b98e9092be24aca5dadf4d0639fcaf 100644
--- a/include/staff/templates/task-delete.tmpl.php
+++ b/include/staff/templates/task-delete.tmpl.php
@@ -47,7 +47,7 @@ $action = $info[':action'] ?: ('#tasks/mass/delete');
?>
<textarea name="comments" id="comments"
cols="50" rows="3" wrap="soft" style="width:100%"
- class="<?php if ($cfg->isHtmlThreadEnabled()) echo 'richtext';
+ class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> no-bar"
placeholder="<?php echo $placeholder; ?>"><?php
echo $info['comments']; ?></textarea>
diff --git a/include/staff/templates/task-status.tmpl.php b/include/staff/templates/task-status.tmpl.php
index d741aaafce72089c65299c2e83efd605a85c9086..8aba2d100c0fdaa56b4b77d3961e27bb15f231c7 100644
--- a/include/staff/templates/task-status.tmpl.php
+++ b/include/staff/templates/task-status.tmpl.php
@@ -76,7 +76,7 @@ $action = $info[':action'] ?: ('#tasks/mass/'. $action);
?>
<textarea name="comments" id="comments"
cols="50" rows="3" wrap="soft" style="width:100%"
- class="<?php if ($cfg->isHtmlThreadEnabled()) echo 'richtext';
+ class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> no-bar"
placeholder="<?php echo $placeholder; ?>"><?php
echo $info['comments']; ?></textarea>
diff --git a/include/staff/templates/thread-entry-edit.tmpl.php b/include/staff/templates/thread-entry-edit.tmpl.php
index 24e63230e1c8bf91730369ed35907c5096eabfeb..bab5e4eb65223cb4705a8499a3909ed58a404b7b 100644
--- a/include/staff/templates/thread-entry-edit.tmpl.php
+++ b/include/staff/templates/thread-entry-edit.tmpl.php
@@ -31,7 +31,7 @@
<?php } ?>
name="body"
class="large <?php
- if ($cfg->isHtmlThreadEnabled() && $this->entry->format == 'html')
+ if ($cfg->isRichTextEnabled() && $this->entry->format == 'html')
echo 'richtext';
?>"><?php echo Format::viewableImages($this->entry->body);
?></textarea>
diff --git a/include/staff/templates/ticket-status.tmpl.php b/include/staff/templates/ticket-status.tmpl.php
index 458c6010c5b543ee79dd601af16ae43fa154bfbb..5da0e6619c563f15a7bea49f722f95113fae1ead 100644
--- a/include/staff/templates/ticket-status.tmpl.php
+++ b/include/staff/templates/ticket-status.tmpl.php
@@ -84,7 +84,7 @@ $action = $info['action'] ?: ('#tickets/status/'. $state);
?>
<textarea name="comments" id="comments"
cols="50" rows="3" wrap="soft" style="width:100%"
- class="<?php if ($cfg->isHtmlThreadEnabled()) echo 'richtext';
+ class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> no-bar"
placeholder="<?php echo $placeholder; ?>"><?php
echo $info['comments']; ?></textarea>
diff --git a/include/staff/ticket-open.inc.php b/include/staff/ticket-open.inc.php
index 80f4829e20f950bd81d30f13d5053e7ad0214cfb..65d4e37a089a479817311d01380e34a495678a64 100644
--- a/include/staff/ticket-open.inc.php
+++ b/include/staff/ticket-open.inc.php
@@ -306,7 +306,7 @@ if ($_POST)
if ($thisstaff->getDefaultSignatureType() == 'mine')
$signature = $thisstaff->getSignature(); ?>
<textarea
- class="<?php if ($cfg->isHtmlThreadEnabled()) echo 'richtext';
+ class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> draft draft-delete" data-signature="<?php
echo Format::htmlchars(Format::viewableImages($signature)); ?>"
data-signature-field="signature" data-dept-field="deptId"
@@ -378,7 +378,7 @@ print $response_form->getField('attachments')->render();
<tr>
<td colspan=2>
<textarea
- class="<?php if ($cfg->isHtmlThreadEnabled()) echo 'richtext';
+ class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> draft draft-delete"
placeholder="<?php echo __('Optional internal note (recommended on assignment)'); ?>"
name="note" cols="21" rows="6" style="width:80%;" <?php
diff --git a/include/staff/ticket-view.inc.php b/include/staff/ticket-view.inc.php
index 74407ea1952c951da73f9345baa0dc6fe88ddb5a..60043bd380d004baa06e81abd96b57919bc0c8ac 100644
--- a/include/staff/ticket-view.inc.php
+++ b/include/staff/ticket-view.inc.php
@@ -576,7 +576,7 @@ $tcount = $ticket->getThreadEntries($types)->count();
'Start writing your response here. Use canned responses from the drop-down above'
); ?>"
rows="9" wrap="soft"
- class="<?php if ($cfg->isHtmlThreadEnabled()) echo 'richtext';
+ class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> draft draft-delete" <?php
list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.response', $ticket->getId(), $info['response']);
echo $attrs; ?>><?php echo $draft ?: $info['response'];
@@ -691,7 +691,7 @@ $tcount = $ticket->getThreadEntries($types)->count();
<textarea name="note" id="internal_note" cols="80"
placeholder="<?php echo __('Note details'); ?>"
rows="9" wrap="soft"
- class="<?php if ($cfg->isHtmlThreadEnabled()) echo 'richtext';
+ class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> draft draft-delete" <?php
list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.note', $ticket->getId(), $info['note']);
echo $attrs; ?>><?php echo $draft ?: $info['note'];
@@ -786,7 +786,7 @@ $tcount = $ticket->getThreadEntries($types)->count();
<td>
<textarea name="transfer_comments" id="transfer_comments"
placeholder="<?php echo __('Enter reasons for the transfer'); ?>"
- class="<?php if ($cfg->isHtmlThreadEnabled()) echo 'richtext';
+ class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> no-bar" cols="80" rows="7" wrap="soft"><?php
echo $info['transfer_comments']; ?></textarea>
<span class="error"><?php echo $errors['transfer_comments']; ?></span>
@@ -887,7 +887,7 @@ $tcount = $ticket->getThreadEntries($types)->count();
<textarea name="assign_comments" id="assign_comments"
cols="80" rows="7" wrap="soft"
placeholder="<?php echo __('Enter reasons for the assignment or instructions for assignee'); ?>"
- class="<?php if ($cfg->isHtmlThreadEnabled()) echo 'richtext';
+ class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
?> no-bar"><?php echo $info['assign_comments']; ?></textarea>
<span class="error"><?php echo $errors['assign_comments']; ?></span><br>
</td>