From c5dc192fc5ac415b9576f6b31ad53573527fd403 Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@osticket.com>
Date: Wed, 7 May 2014 03:00:44 +0000
Subject: [PATCH] Show close date on closed tickets queue
Consider closed date to determine ticket's last activity date. The net effect is closed tickets queue will be sorted by closed date.
---
include/class.ticket.php | 2 +-
include/staff/tickets.inc.php | 2 +-
2 files changed, 2 insertions(+), 2 deletions(-)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index c7dc74953..e7876531c 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -855,7 +855,7 @@ class Ticket {
//set status to open on a closed ticket.
function reopen($isanswered=0) {
- $sql='UPDATE '.TICKET_TABLE.' SET updated=NOW(), reopened=NOW() '
+ $sql='UPDATE '.TICKET_TABLE.' SET closed=NULL, updated=NOW(), reopened=NOW() '
.' ,status='.db_input('open')
.' ,isanswered='.db_input($isanswered)
.' WHERE ticket_id='.db_input($this->getId());
diff --git a/include/staff/tickets.inc.php b/include/staff/tickets.inc.php
index e38490672..47382d556 100644
--- a/include/staff/tickets.inc.php
+++ b/include/staff/tickets.inc.php
@@ -229,7 +229,7 @@ $pageNav->setURL('tickets.php',$qstr.'&sort='.urlencode($_REQUEST['sort']).'&ord
//ADD attachment,priorities, lock and other crap
$qselect.=' ,IF(ticket.duedate IS NULL,IF(sla.id IS NULL, NULL, DATE_ADD(ticket.created, INTERVAL sla.grace_period HOUR)), ticket.duedate) as duedate '
- .' ,CAST(GREATEST(IFNULL(ticket.lastmessage, 0), IFNULL(ticket.reopened, 0), ticket.created) as datetime) as effective_date '
+ .' ,CAST(GREATEST(IFNULL(ticket.lastmessage, 0), IFNULL(ticket.closed, 0), IFNULL(ticket.reopened, 0), ticket.created) as datetime) as effective_date '
.' ,CONCAT_WS(" ", staff.firstname, staff.lastname) as staff, team.name as team '
.' ,IF(staff.staff_id IS NULL,team.name,CONCAT_WS(" ", staff.lastname, staff.firstname)) as assigned '
.' ,IF(ptopic.topic_pid IS NULL, topic.topic, CONCAT_WS(" / ", ptopic.topic, topic.topic)) as helptopic '
--
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