From c4ace2d53af4b2a792c92c8e0523e40adc857366 Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Tue, 26 May 2015 10:50:46 -0500
Subject: [PATCH] db: Fix ticket queue counts for large datasets
---
include/staff/tickets.inc.php | 21 ++++++++++-----------
1 file changed, 10 insertions(+), 11 deletions(-)
diff --git a/include/staff/tickets.inc.php b/include/staff/tickets.inc.php
index 6a30ac094..f149a048a 100644
--- a/include/staff/tickets.inc.php
+++ b/include/staff/tickets.inc.php
@@ -291,17 +291,16 @@ while ($row = db_fetch_array($res)) {
// Fetch attachment and thread entry counts
if ($results) {
- $counts_sql = 'SELECT ticket.ticket_id,
- count(DISTINCT attach.attach_id) as attachments,
- count(DISTINCT thread.id) as thread_count,
- count(DISTINCT collab.id) as collaborators
- FROM '.TICKET_TABLE.' ticket
- LEFT JOIN '.TICKET_ATTACHMENT_TABLE.' attach ON (ticket.ticket_id=attach.ticket_id) '
- .' LEFT JOIN '.TICKET_THREAD_TABLE.' thread ON ( ticket.ticket_id=thread.ticket_id) '
- .' LEFT JOIN '.TICKET_COLLABORATOR_TABLE.' collab
- ON ( ticket.ticket_id=collab.ticket_id) '
- .' WHERE ticket.ticket_id IN ('.implode(',', db_input(array_keys($results))).')
- GROUP BY ticket.ticket_id';
+ $counts_sql = 'SELECT ticket.ticket_id, coalesce(attach.count, 0) as attachments, '
+ .'coalesce(thread.count, 0) as thread_count, coalesce(collab.count, 0) as collaborators '
+ .'FROM '.TICKET_TABLE.' ticket '
+ .'left join (select count(attach.attach_id) as count, ticket_id from '.TICKET_ATTACHMENT_TABLE
+ .' attach group by attach.ticket_id) as attach on (attach.ticket_id = ticket.ticket_id) '
+ .'left join (select count(thread.id) as count, ticket_id from '.TICKET_THREAD_TABLE
+ .' thread group by thread.ticket_id) as thread on (thread.ticket_id = ticket.ticket_id) '
+ .'left join (select count(collab.id) as count, ticket_id from '.TICKET_COLLABORATOR_TABLE
+ .' collab group by collab.ticket_id) as collab on (collab.ticket_id = ticket.ticket_id) '
+ .' WHERE ticket.ticket_id IN ('.implode(',', db_input(array_keys($results))).');';
$ids_res = db_query($counts_sql);
while ($row = db_fetch_array($ids_res)) {
$results[$row['ticket_id']] += $row;
--
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