From c2ce2e9509ce0d0f109ca5d59c2a2017f5e98790 Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Mon, 10 Aug 2015 14:56:36 -0500
Subject: [PATCH] ticket: Fix auto-claim from canned auto-reply
---
include/class.ticket.php | 7 +++----
1 file changed, 3 insertions(+), 4 deletions(-)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index 4b19339fc..37592863d 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -2315,7 +2315,7 @@ implements RestrictedAccess, Threadable {
'cannedattachments' => $files
);
$errors = array();
- if (!($response=$this->postReply($info, $errors, false)))
+ if (!($response=$this->postReply($info, $errors, false, false)))
return null;
$this->markUnAnswered();
@@ -2354,10 +2354,9 @@ implements RestrictedAccess, Threadable {
}
/* public */
- function postReply($vars, &$errors, $alert = true) {
+ function postReply($vars, &$errors, $alert=true, $claim=true) {
global $thisstaff, $cfg;
-
if (!$vars['poster'] && $thisstaff)
$vars['poster'] = $thisstaff;
@@ -2379,7 +2378,7 @@ implements RestrictedAccess, Threadable {
}
// Claim on response bypasses the department assignment restrictions
- if ($thisstaff && $this->isOpen() && !$this->getStaffId()
+ if ($claim && $thisstaff && $this->isOpen() && !$this->getStaffId()
&& $cfg->autoClaimTickets()
) {
$this->setStaffId($thisstaff->getId()); //direct assignment;
--
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