From bfcd3c460c736df483a9504526b33fdef94fdc61 Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@osticket.com>
Date: Wed, 13 Feb 2013 11:50:47 -0500
Subject: [PATCH] Add SLA est. duedate (only active SLAs) Add methods to get
estimated duedate and sla duedate
---
include/class.ticket.php | 16 ++++++++++++++++
1 file changed, 16 insertions(+)
diff --git a/include/class.ticket.php b/include/class.ticket.php
index b9857d39a..e060b233f 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -78,12 +78,14 @@ class Ticket {
//TODO: delete helptopic field in ticket table.
$sql='SELECT ticket.*, lock_id, dept_name, priority_desc '
+ .' ,IF(sla.id IS NULL, NULL, DATE_ADD(ticket.created, INTERVAL sla.grace_period HOUR)) as sla_duedate '
.' ,count(attach.attach_id) as attachments '
.' ,count(DISTINCT message.id) as messages '
.' ,count(DISTINCT response.id) as responses '
.' ,count(DISTINCT note.id) as notes '
.' FROM '.TICKET_TABLE.' ticket '
.' LEFT JOIN '.DEPT_TABLE.' dept ON (ticket.dept_id=dept.dept_id) '
+ .' LEFT JOIN '.SLA_TABLE.' sla ON (ticket.sla_id=sla.id AND sla.isactive=1) '
.' LEFT JOIN '.TICKET_PRIORITY_TABLE.' pri ON ('
.'ticket.priority_id=pri.priority_id) '
.' LEFT JOIN '.TICKET_LOCK_TABLE.' tlock ON ('
@@ -259,6 +261,20 @@ class Ticket {
return $this->duedate;
}
+ function getSLADuedate() {
+ return $this->ht['sla_duedate'];
+ }
+
+ function getEstDueDate() {
+
+ //Real due date
+ if(($duedate=$this->getDueDate()))
+ return $duedate;
+
+ //return sla due date (If ANY)
+ return $this->getSLADueDate();
+ }
+
function getCloseDate(){
return $this->closed;
}
--
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