diff --git a/include/class.ticket.php b/include/class.ticket.php index b9857d39a410772698fafe693cc94c12ae639f06..e060b233f34a96b3499fbf9e881d43806689f765 100644 --- a/include/class.ticket.php +++ b/include/class.ticket.php @@ -78,12 +78,14 @@ class Ticket { //TODO: delete helptopic field in ticket table. $sql='SELECT ticket.*, lock_id, dept_name, priority_desc ' + .' ,IF(sla.id IS NULL, NULL, DATE_ADD(ticket.created, INTERVAL sla.grace_period HOUR)) as sla_duedate ' .' ,count(attach.attach_id) as attachments ' .' ,count(DISTINCT message.id) as messages ' .' ,count(DISTINCT response.id) as responses ' .' ,count(DISTINCT note.id) as notes ' .' FROM '.TICKET_TABLE.' ticket ' .' LEFT JOIN '.DEPT_TABLE.' dept ON (ticket.dept_id=dept.dept_id) ' + .' LEFT JOIN '.SLA_TABLE.' sla ON (ticket.sla_id=sla.id AND sla.isactive=1) ' .' LEFT JOIN '.TICKET_PRIORITY_TABLE.' pri ON (' .'ticket.priority_id=pri.priority_id) ' .' LEFT JOIN '.TICKET_LOCK_TABLE.' tlock ON (' @@ -259,6 +261,20 @@ class Ticket { return $this->duedate; } + function getSLADuedate() { + return $this->ht['sla_duedate']; + } + + function getEstDueDate() { + + //Real due date + if(($duedate=$this->getDueDate())) + return $duedate; + + //return sla due date (If ANY) + return $this->getSLADueDate(); + } + function getCloseDate(){ return $this->closed; }