diff --git a/include/class.ticket.php b/include/class.ticket.php
index 35e59094e274b035827f54d6904f965f1aa15e47..21d80ad0bfe76470f413275760ea2e722f1310d5 100644
--- a/include/class.ticket.php
+++ b/include/class.ticket.php
@@ -2212,7 +2212,7 @@ class Ticket {
 
         if($tpl && ($msg=$tpl->getNewTicketNoticeMsgTemplate()) && $email) {
 
-            $message = $vars['issue'];
+            $message = $vars['message'];
             if($response)
                 $message.="\n\n".$response->getBody();