diff --git a/include/i18n/en_US/help/tips/dashboard.dashboard.yaml b/include/i18n/en_US/help/tips/dashboard.dashboard.yaml
index ea4aee0c6cb79c6d5119f5c522670dcb55f475f6..98603045dd488706eeb46d12b38f6fc3236ba267 100644
--- a/include/i18n/en_US/help/tips/dashboard.dashboard.yaml
+++ b/include/i18n/en_US/help/tips/dashboard.dashboard.yaml
@@ -22,7 +22,7 @@ ticket_activity:
broad overview of the whole system’s data (i.e., population). However, you
may navigate through the <span class="doc-desc-title">Statistics
</span> table below to focus on a narrower subject of interest (e.g.,
- Department, Topics, or Staff. Additionally, you may export any data
+ Department, Topics, or Staff). Additionally, you may export any data
currently displayed in the <span class="doc-desc-title">Statistics
</span> table.
@@ -30,7 +30,7 @@ report_timeframe:
title: Report timeframe
content: >
Choose a start date for the desired data sample using the date picker.
- Then, choose the length of time from that date (i.e., the end date) to
+ Then, choose the length of time from that date to
define the end date for your data sample.
statistics:
diff --git a/include/i18n/en_US/help/tips/dashboard.my_profile.yaml b/include/i18n/en_US/help/tips/dashboard.my_profile.yaml
index 8eab8b6127a047535cce2532d44ee91f2e33360f..821fc0bbee69fe5e56bcc5a1d886042a44e35162 100644
--- a/include/i18n/en_US/help/tips/dashboard.my_profile.yaml
+++ b/include/i18n/en_US/help/tips/dashboard.my_profile.yaml
@@ -21,10 +21,11 @@ username:
title: Username
content: >
Only those Agents with Admin status may change a username. If you are an
- Agent with Admin privileges, you can accomplish this under the <span
- class="doc-desc-title">Agent</span> (Staff)<span class="doc-desc-title">
- </span> tab in the Admin Panel. (To change a username, including your own,
- see, Admin Panel -> Agent (Staff) -> Agent (Staff) Members).
+ Agent with Admin privileges, you may accomplish this by selecting an Agent
+ to edit from the <span class="doc-desc-title">Staff Members</span> table.
+ links:
+ - title: Change a username as an Administrator
+ href: /scp/staff.php
time_zone:
title: Time Zone
@@ -53,9 +54,10 @@ default_paper_size:
show_assigned_tickets:
title: Show Assigned Tickets
content: >
- If enabled, your name will be hidden from the Open Tickets queue for those
- tickets which you have been assigned. Upon hiding, the Department name to
- which you belong will replace where your name is normally displayed.
+ Enable this to hide your name from the <span class="doc-desc-title">Open
+ Tickets</span> queue for those tickets which you have been assigned. Upon
+ hiding, the <span class="doc-desc-title">Department</span> name to which
+ you belong will replace where your name would normally be displayed.
password:
title: Password
@@ -76,7 +78,11 @@ confirm_new_password:
signature:
title: Signature
content: >
- What you create here will be an optional Signature that perhaps appears at
- the end of your Ticket Responses. Whether this Signature appears, or not,
- depends on the Email Template that will be used in a Ticket Response. (To
- create Email Templates, see Admin Panel -> Emails -> Templates ).
+ Create an optional <span class="doc-desc-title">Signature</span>
+ that perhaps appears at the end of your Ticket Responses. Whether this
+ <span class="doc-desc-title">Signature</span> appears, or not, depends
+ on the <span class="doc-desc-title">Email Template</span> that will be
+ used in a Ticket Response.
+ links:
+ - title: Create Emails Templates in the Admin Panel
+ href: /scp/templates.php
diff --git a/include/i18n/en_US/help/tips/dashboard.staff_directory.yaml b/include/i18n/en_US/help/tips/dashboard.staff_directory.yaml
index 769789feebb18ffa12da2254416c34cdaeee7fd8..616c421713c72a8ada163eed16fc350fe62f69cd 100644
--- a/include/i18n/en_US/help/tips/dashboard.staff_directory.yaml
+++ b/include/i18n/en_US/help/tips/dashboard.staff_directory.yaml
@@ -17,21 +17,12 @@ staff_members:
title: Staff Members
content: >
The following table displays the results of the filter above it. If no filter
- settings are chosen, then all <span class="doc-desc-title">Agent</span>
- (Staff) <span class="doc-desc-title">Members</span> are displayed, and
- broken up by pages. See the pages section below to navigate through more
- results.
+ settings are chosen, then all <span class="doc-desc-title">Staff Members
+ </span> are displayed, and broken up by pages. See the pages section
+ below to navigate through more results.
apply_filtering_criteria:
title: Apply Filtering Criteria
content: >
- Choose a Department that is relevant to your current interests. You may
- also perform a search for a specific Agent.
-
-showing:
- title: Showing…
- content: >
- Be sure to check the <span class="doc-desc-title">Page</span> section below
- to ensure that there are not more pages displaying more <span
- class="doc-desc-title">Agent</span> (Staff)<span class="doc-desc-title">
- Members.</span>
+ Choose a <span class="doc-desc-title">Department</span> that is relevant to your
+ current interests. You may also perform a search for a specific Agent.
diff --git a/include/i18n/en_US/help/tips/dashboard.system_logs.yaml b/include/i18n/en_US/help/tips/dashboard.system_logs.yaml
index 85736e59ea5b45a97f5eaae23e7f3c5ad10d5a14..7667d5f4a2721023f27c01e3a8efe59ac85580aa 100644
--- a/include/i18n/en_US/help/tips/dashboard.system_logs.yaml
+++ b/include/i18n/en_US/help/tips/dashboard.system_logs.yaml
@@ -18,10 +18,10 @@ system_logs:
content: >
If there is anything that is not working correctly, this is the place to
start. This is where you will find any troubleshooting related logging
- activity (e.g., Errors, Warnings, or Bugs). To hone in on a specific type,
- see the <span class="doc-desc-title">Type</span> dropdown box.
- Additionally, the type of events that are included in the System Logs can
- be customized under <span class="doc-desc-title">System Settings</span>.
+ activity (e.g., Errors, Warnings, or Bugs).
+ links:
+ - title: Customize what type of activity is logged by changing the <br /><span class="doc-desc-title">Default Log Level</span>.
+ href: /scp/settings.php?t=system
date_span:
title: Date Span
@@ -32,7 +32,10 @@ date_span:
type:
title: Type
content: >
- Select the System Log type of interest.
+ Choose an option to narrow your focus on a specific type of activity.
+ <span class="doc-desc-opt">Debug</span> represents the least
+ severity, and <span class="doc-desc-opt">Error</span> represents
+ the greatest severity.
showing_logs:
title: Showing…Logs
diff --git a/include/i18n/en_US/help/tips/emails.addnew_email.yaml b/include/i18n/en_US/help/tips/emails.addnew_email.yaml
index 2a98b9375859d45cd31bfa10b12d462b66d7c040..95834ec6447e218f48d6fb3fa9b611b5b4d18a76 100644
--- a/include/i18n/en_US/help/tips/emails.addnew_email.yaml
+++ b/include/i18n/en_US/help/tips/emails.addnew_email.yaml
@@ -29,12 +29,6 @@ setting:
title: Setting
content: >
-login_information:
- title: Login Information
- content: >
- While this is optional, it is required if IMAP/POP or SMTP (with
- authorization) are enabled.
-
username:
title: Username
content: >
@@ -43,10 +37,19 @@ password:
title: Password
content: >
+login_information:
+ title: Login Information
+ content: >
+ While this is optional, it is required if IMAP/POP or SMTP (with
+ authorization) are enabled.
+
mail_account:
title: Mail Account
content: >
-
+ Optional setting for fetching incoming emails. Mail fetching must be enabled with autocron active or external cron setup.
+ links:
+ - title: Manage <span class="doc-desc-title">Email Polling</span> & <span class="doc-desc-title">AutoCron</span> settings.
+ href: /scp/settings.php?t=emails
status:
title: Status
content: >
@@ -82,6 +85,8 @@ fetched_emails:
smtp_settings:
title: SMTP Settings
content: >
+ When enabled, the <span class="doc-desc-title">email account</span> will use
+ the SMTP server instead of internal PHP mail() function for outgoing emails.
status:
title: Status
diff --git a/include/i18n/en_US/help/tips/emails.diagnostic.yaml b/include/i18n/en_US/help/tips/emails.diagnostic.yaml
index 065f031ba6618fc09b69f7dd6c91fe43766b2365..24c87251262174be86d562f6c84352f8e121ef44 100644
--- a/include/i18n/en_US/help/tips/emails.diagnostic.yaml
+++ b/include/i18n/en_US/help/tips/emails.diagnostic.yaml
@@ -18,6 +18,9 @@ test_outgoing_email:
content: >
The email’s delivery depends on your server settings (php.ini) and/or SMTP
configuration.
+ links:
+ - title: Select an email to configure SMTP (Outgoing) Settings
+ href: /scp/emails.php
from:
title: From
diff --git a/include/i18n/en_US/help/tips/emails.email_template_form.yaml b/include/i18n/en_US/help/tips/emails.email_template_form.yaml
index 3a119c9d915df2865c1c146ad99313d1a949bd99..8621207a9c786f4924ee75d050c0d7777f2b634b 100644
--- a/include/i18n/en_US/help/tips/emails.email_template_form.yaml
+++ b/include/i18n/en_US/help/tips/emails.email_template_form.yaml
@@ -28,8 +28,8 @@ name:
status:
title: Status
content: >
- If disabled, the Template will not be visible as an option when
- creating/editing a Department.
+ Enable this template so that it will be visible as an option when
+ creating/editing a <span class="doc-desc-title">Department</span>.
language:
title: Language
@@ -40,12 +40,13 @@ language:
template_to_clone:
title: Template to Clone
content: >
- If this is your first time creating a new Email Template, simply choose the
- Default Template in the list to clone. Each Template contains a set of
- customized Alerts, Responses, Notices, etc. that are utilized depending on
- the relevant event that triggers them. By cloning Template Sets, you are
- able to create Templates that only differ minimally without having to
- recreate the details they have in common.
+ Choose the <span class="doc-desc-opt">Default Template</span> to clone
+ if this is your first time creating an <span class="doc-desc-title">Email Template</span>. Each Template
+ contains a set of customized Alerts, Responses, Notices, etc. that are utilized
+ depending on the relevant event that triggers them. By cloning <span
+ class="doc-desc-title">Template Sets</span>, you are able to create <span
+ class="doc-desc-title">Templates</span> that only differ minimally without
+ having to recreate the details they have in common.
admin_notes:
title: Admin Notes
diff --git a/include/i18n/en_US/help/tips/knowledgebase.addnew_canned_response.yaml b/include/i18n/en_US/help/tips/knowledgebase.addnew_canned_response.yaml
index 0a524811b8ec7ee92aa6a872e0e1110366f5fa1c..67a39c729c6ea90e557557a1964cd429b999fc90 100644
--- a/include/i18n/en_US/help/tips/knowledgebase.addnew_canned_response.yaml
+++ b/include/i18n/en_US/help/tips/knowledgebase.addnew_canned_response.yaml
@@ -16,6 +16,15 @@
canned_response:
title: Canned Response
content: >
+ Create a <span class="doc-desc-title">Canned Response</span> that can
+ be included in a ticket response. In fact, you may include as many
+ <span class="doc-desc-title">Canned Responses</span> as you would like
+ in a ticket response. It can also be included in the <span
+ class="doc-desc-title">Ticket Auto-Response</span> setup by a <span
+ class="doc-desc-title">Ticket Filter</span>.
+ links:
+ - title: Setup a Ticket Filter
+ href: /scp/filters.php
canned_response_settings:
title: Canned Response Settings
@@ -24,23 +33,20 @@ canned_response_settings:
status:
title: Status
content: >
-
+ Disable your new <span class="doc-desc-title">Canned Response</span>
+ if you do not want it to be available to Agents immediately upon creation.
+
department:
title: Department
content: >
-canned_response:
- title: Canned Response
- content: >
-
title:
title: Title
content: >
-canned_response:
- title: Canned Response
- content: >
-
canned_attachments:
title: Canned Attachments
content: >
+ Attach a file that you would like to be automatically included
+ in the ticket response that utilizes the new <span class="doc-desc-title">
+ Canned Response</span>.
diff --git a/include/i18n/en_US/help/tips/knowledgebase.addnew_faq.yaml b/include/i18n/en_US/help/tips/knowledgebase.addnew_faq.yaml
new file mode 100644
index 0000000000000000000000000000000000000000..0c9d272d870549bc4b799a420f61b0450ed8502c
--- /dev/null
+++ b/include/i18n/en_US/help/tips/knowledgebase.addnew_faq.yaml
@@ -0,0 +1,23 @@
+#
+# This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ -> Add New FAQ
+#
+# Fields:
+# title - Shown in bold at the top of the popover window
+# content - The body of the help popover
+# links - List of links shows below the content
+# title - Link title
+# href - href of link (links starting with / are translated to the
+# helpdesk installation path)
+#
+# The key names such as 'helpdesk_name' should not be translated as they
+# must match the HTML #ids put into the page template.
+#
+---
+listing_type:
+ title: Listing Type
+ content: >
+ Choose <span class="doc-desc-opt">Public (publish)</span> if you would like this <span class="doc-desc-title">
+ FAQ</span> to be published on public knowledgebase if the parent category is public.
+ links:
+ - title: Enable the Public Knowledgebase for the Client Portal
+ href: /scp/settings.php?t=kb
\ No newline at end of file
diff --git a/include/i18n/en_US/help/tips/knowledgebase.canned_responses.yaml b/include/i18n/en_US/help/tips/knowledgebase.canned_responses.yaml
index 13276a8cb230411242a2a2953473eddea66e6e03..d4f3c913410a6ece7def3ed527704f94c2651fae 100644
--- a/include/i18n/en_US/help/tips/knowledgebase.canned_responses.yaml
+++ b/include/i18n/en_US/help/tips/knowledgebase.canned_responses.yaml
@@ -21,7 +21,8 @@ canned_responses:
title: Canned Responses
content: >
Create responses to your more frequently asked questions to expedite
- customer support. You can also upload attachments to Canned Responses.
+ Client support. You can also upload attachments to <span
+ class="doc-desc-title">Canned Responses</span>.
showing_premade_responses:
title: Showing… Premade Responses
diff --git a/include/i18n/en_US/help/tips/knowledgebase.categories.yaml b/include/i18n/en_US/help/tips/knowledgebase.categories.yaml
index 5350f5ee18108a0acdbb044b133f8e4ffc4f9cd1..f715307e631dd840853a6d787bb7044cac7cea4d 100644
--- a/include/i18n/en_US/help/tips/knowledgebase.categories.yaml
+++ b/include/i18n/en_US/help/tips/knowledgebase.categories.yaml
@@ -16,7 +16,8 @@
faq_categories:
title: FAQ Categories
content: >
- Categories must first be created before any FAQs can be published.
+ Categories must first be created before any <span class="doc-desc-title">
+ FAQs</span> can be published.
setting:
title: Setting
diff --git a/include/i18n/en_US/help/tips/knowledgebase.faqs.yaml b/include/i18n/en_US/help/tips/knowledgebase.faqs.yaml
index d9649740b99b963b86ff843929b101829109746f..2c257c8d632dc53442b9676c364bdc7a910eeaf3 100644
--- a/include/i18n/en_US/help/tips/knowledgebase.faqs.yaml
+++ b/include/i18n/en_US/help/tips/knowledgebase.faqs.yaml
@@ -13,6 +13,18 @@
# must match the HTML #ids put into the page template.
#
---
+page_header:
+ title: Frequently Asked Questions
+ content: >
+ You must first create <span class="doc-desc-title">Categories</span>
+ before any <span class="doc-desc-title">FAQs</span> can be published.
+ It is also recommended that you create <span class="doc-desc-title">Help
+ Topics</span> before adding <span class="doc-desc-title">FAQs</span>.
+ links:
+ - title: Create Categories
+ href: /scp/categories.php
+ - title: Create Help Topics
+ href: /scp/helptopics.php
search_box:
title: Search for Articles
content: >
@@ -29,3 +41,8 @@ resulted_listings:
title: Resulted Listings
content: >
+listed_categories:
+ title: Adding FAQs…
+ content: >
+ Select one of your categories below to add
+ <span class="doc-desc-title">FAQs</span> within it.
diff --git a/include/i18n/en_US/help/tips/settings.email.yaml b/include/i18n/en_US/help/tips/settings.email.yaml
index 82376aa8c1f75df21a7b2bd6d9c5588864d7ab9f..de1a41d4acf0ba110b875a67f1db1ba25ad35247 100644
--- a/include/i18n/en_US/help/tips/settings.email.yaml
+++ b/include/i18n/en_US/help/tips/settings.email.yaml
@@ -37,8 +37,8 @@ default_system_email:
default_alert_email:
title: Default Alert Email
content: >
- Choose an Email Address from which <span class="doc-desc-title">Alerts &
- Notices</span> are sent to Agents. Note, however, that if the <span
+ Choose an Email Address from which Agents are sent <span class="doc-desc-title">Alerts &
+ Notices</span>. Note, however, that if the <span
class="doc-desc-title">Department</span> or <span
class="doc-desc-title">Help Topic</span> sets its own <span
class="doc-desc-title">Default Email Address</span>, that <span
@@ -72,33 +72,37 @@ strip_quoted_reply:
content: >
If enabled, this will remove any preceding correspondences duplicated
between response communication. Thereby, the Agent & Client, when viewing
- the Ticket, will not see any one preceding message duplicated. Note, this
- will not actually delete preceding communication; it will only hide it from
- the Agent & Client.
+ the Ticket, will not see any one preceding message duplicated. <br /><br />
+ <strong>Note:</strong> this will not actually delete preceding communication; it will only hide it from
+ the Agent & Client. Furthermore, this feature is relationally dependent
+ on the <span class="doc-desc-title">Reply Separator Tag</span> below.
reply_separator_tag:
title: Reply Separator Tag
content: >
This is the string that will tell the engine that anything below this line
is old correspondence. This way the engine knows to remove it from the
- Client or Agent’s sight. Note, this is only relevant if <span
+ Client or Agent’s sight. <br /><br />
+ <strong>Note:</strong> this is only relevant if <span
class="doc-desc-title">Strip Quoted Reply</span> is enabled above.
emailed_tickets_priority:
title: Emailed Tickets Priority
content: >
- Enable this to use <span class="doc-desc-title">Email priority</span> when
- available which honor the priority flag set in incoming email. If enabled,
- the priority of new tickets will be set by the priority of the email used
- to create them, if available.
+ Choose whether you would like the priority option of the email service
+ (e.g., Yahoo, Gmail, etc.) to dictate the new ticket’s priority status. This
+ setting can be overridden by a <span class="doc-desc-title">Ticket
+ Filter</span>.
+ links:
+ - title: Create & Manage Ticket Filters
+ href: /scp/filters.php
accept_email_collaborators:
title: Accept Email Collaborators
content: >
- Add participants included in the <code><span
- class="doc-desc-title">To</span></code> and <code><span
- class="doc-desc-title">CC</span></code> fields of email as ticket
- collaborators.<br><br>
+ Add participants included in the <code><strong>To</strong></code>
+ and <code><strong>CC</strong></code> fields of email as ticket
+ collaborators.<br /><br />
<em>Collaborators can always be added manually by staff members when
viewing a ticket.</em>
diff --git a/include/i18n/en_US/help/tips/settings.system.yaml b/include/i18n/en_US/help/tips/settings.system.yaml
index cb718d87e2c60b01f4bc243164acb17afc667064..826d8de46223f5a30b1ad45626a3e5f6de1f454b 100644
--- a/include/i18n/en_US/help/tips/settings.system.yaml
+++ b/include/i18n/en_US/help/tips/settings.system.yaml
@@ -13,6 +13,12 @@
# must match the HTML #ids put into the page template.
#
---
+general_settings:
+ title: General Settings
+ content: >
+ Offline mode will disable client interface and only allow admins to login to
+ Staff Control Panel.
+
helpdesk_status:
title: Helpdesk Status
content: >
@@ -86,3 +92,6 @@ date_time_options:
change how these appear by following the PHP date format characters. The
following examples are not realtime; they simply display the format for the
values in the text input fields to their left.
+ links:
+ - title: See the PHP Date Formatting Table
+ href: http://www.php.net/manual/en/function.date.php
diff --git a/include/i18n/en_US/help/tips/settings.ticket.yaml b/include/i18n/en_US/help/tips/settings.ticket.yaml
index 2692e9921091341921296cbb2da27da4e71b813a..b47755b4e4dcd878981cb13761d468586f42d66d 100644
--- a/include/i18n/en_US/help/tips/settings.ticket.yaml
+++ b/include/i18n/en_US/help/tips/settings.ticket.yaml
@@ -18,7 +18,11 @@ global_ticket_settings_options:
content: >
These settings are <span class="doc-desc-title">global,</span> in that they
apply until they are overridden by other possible system settings (e.g., a
- Department’s SLA Plan overrides the Global Default SLA Plan set below).
+ <span class="doc-desc-title">Department’s SLA Plan</span> overrides the
+ <span class="doc-desc-title">Global Default SLA Plan</span> set below).
+ links:
+ - title: Select a Department to edit its Default SLA Plan
+ href: /scp/departments.php
ticket_ids:
title: Ticket IDs
@@ -28,28 +32,35 @@ ticket_ids:
default_sla:
title: Default SLA
content: >
- Default SLA Plan to dictate how long a Ticket can remain Open before it is
- rendered Overdue. (To create more SLA Plans, see Admin Panel -> Manage -â >
- SLA Plans).
+ Choose the default Service Level Agreement to manage how long a Ticket
+ can remain Open before it is rendered Overdue.
+ links:
+ - title: Create more SLA Plans
+ href: scp/slas.php
default_priority:
title: Default Priority
content: >
Choose between Low, Normal, High & Emergency for all tickets not
- auto-assigned to a Help Topic or Department
+ auto-assigned to a Help Topic or Department.
maximum_open_tickets:
title: Maximum Open Tickets
content: >
- Enter the maximum Open Tickets a Client is permitted to have
- simultaneously. This will help protect against spam and enable email flood
- control. If you prefer to remove this limitation on Clients however, enter
- 0 for unlimited.
+ Enter the maximum <em>number</em> of <span class="doc-desc-title">Open
+ Tickets</span> a Client is permitted to have simultaneously. This will help protect
+ against spam and enable email flood control. Enter <span class="doc-desc-opt">0
+ </span> if you prefer to disable this limitation.
-ticket_auto_lock_priority:
- title: Ticket Auto-lock Priority
+agent_collision_avoidance:
+ title: Agent Collision Avoidance
content: >
- Minutes to lock a ticket on activity - enter 0 to disable locking
+ Enter the length of time after an Agent stops ticket-response activity that a
+ lockout period takes affect. This lockout prevents other Agents from sending
+ a ticket response to the Client. It does not however prevent others from
+ composing a draft. If the locking Agent sends their response, then any other
+ Agent’s draft will be deleted. Enter <span class="doc-desc-opt">0</span>
+ to disable the lockout feature.
email_ticket_priority:
title: Email Ticket Priority
@@ -65,33 +76,28 @@ show_related_tickets:
human_verification:
title: Human Verification
content: >
- Enable CAPTCHA on new web tickets. CAPTCHA is a type of challenge-response
- test that typically only humans can pass. It displays a picture with text
- inside of it so a bot/spider cannot readily read the text like a human can.
- When the Client enters the text, it will check whether the Client’s input
- matches the text inside the image. GDLib is a software graphics library
- that is required to run CAPTCHA.
+ Enable CAPTCHA on the Client Portal to verify an incoming ticket is the
+ result of human activity.
claim_tickets:
title: Claim Tickets
content: >
- Not every ticket is immediately assigned to an Agent depending on System
- Settings. However, when an eligible Agent responds to the Client for the
- first time, that Agent will then be immediately assigned that Ticket if the
- <span class="doc-desc-title">Claim Tickets</span> feature is enabled.
+ Enable this to auto-assign unassigned tickets to the initially responding Agent.
+ Also, reopened tickets are always assigned to the last respondent.
assigned_tickets:
title: Assigned Tickets
content: >
- If enabled, this will permit any Agent to see tickets that are assigned to
- another specific Agent other than himself/herself.
+ Enable this feature to make visible (in the <span class="doc-desc-title">Open
+ Queue</span>) Ticket Assignments that do not belong to the current user.
answered_tickets:
title: Answered Tickets
content: >
- Show tickets that have been answered by staff in open queue. If not check,
- answered tickets will show up in a separate column until user responds,
- thereby moving it to the opened queue.
+ Show tickets that have been answered by an Agent in the
+ <span class="doc-desc-title">Open Queue</span>. If this is not enabled,
+ answered tickets will be display in the <span class="doc-desc-title">Answered
+ Tickets Queue</span>.
staff_identity_masking:
title: Staff Identity Masking
diff --git a/include/i18n/en_US/help/tips/tickets.queue.yaml b/include/i18n/en_US/help/tips/tickets.queue.yaml
index 2268790fab1faa608c9583417a4bf2d56c824475..a7145541614814f5d8bcfa29557d74380ccdb70a 100644
--- a/include/i18n/en_US/help/tips/tickets.queue.yaml
+++ b/include/i18n/en_US/help/tips/tickets.queue.yaml
@@ -20,13 +20,9 @@ search_field:
advanced:
title: Advanced
content: >
- Will allow you to narrow down your search parameters. Once you have
- selected your advanced search criteria and run the search, you can export
- the data at the bottom of the tickets page.
-
-refresh_button_:
- title: Refresh (Button)
- content: >
+ Narrow down your search parameters. Once you have selected your advanced
+ search criteria and run the search, you can <span class="doc-desc-title">Export
+ </span> the data at the bottom of the tickets page.
open_tickets_table:
title: Open Tickets Table
@@ -60,9 +56,9 @@ assigned_to:
export:
title: Export
content: >
- This will export your data currently in view in a printable HTML format.
- You may select, then copy and paste this into your favorite word processor
- (e.g., Microsoft Word).
+ Export your data currently in view in a CSV file.
+ CSV files may be opened with any spreadsheet software
+ (i.e., Microsoft Excel, Apple Pages, OpenOffice, etc.).
advanced_search_dialog:
title: Advanced Search
diff --git a/include/staff/cannedresponse.inc.php b/include/staff/cannedresponse.inc.php
index e689bf95644862b9918d1f35b9cb7014bae51b1c..e7f6d6d87d28c7e6d35a67e083d21ee876559390 100644
--- a/include/staff/cannedresponse.inc.php
+++ b/include/staff/cannedresponse.inc.php
@@ -27,7 +27,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<input type="hidden" name="do" value="<?php echo $action; ?>">
<input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
<input type="hidden" name="id" value="<?php echo $info['id']; ?>">
- <h2>Canned Response</h2>
+ <h2>Canned Response <i class="help-tip icon-question-sign" href="#canned_response"></i></h2>
<table class="form_table fixed" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr><td></td><td></td></tr> <!-- For fixed table layout -->
@@ -42,9 +42,10 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<tr>
<td width="180" class="required">Status:</td>
<td>
- <input type="radio" name="isenabled" value="1" <?php echo $info['isenabled']?'checked="checked"':''; ?>>Active
- <input type="radio" name="isenabled" value="0" <?php echo !$info['isenabled']?'checked="checked"':''; ?>>Disabled
+ <label><input type="radio" name="isenabled" value="1" <?php echo $info['isenabled']?'checked="checked"':''; ?>> Active </label>
+ <label><input type="radio" name="isenabled" value="0" <?php echo !$info['isenabled']?'checked="checked"':''; ?>> Disabled </label>
<span class="error">* <?php echo $errors['isenabled']; ?></span>
+ <i class="help-tip icon-question-sign" href="#status"></i>
</td>
</tr>
<tr>
@@ -82,7 +83,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
data-draft-object-id="<?php if (isset($canned)) echo $canned->getId(); ?>"
style="width:98%;" class="richtext draft"><?php
echo $info['response']; ?></textarea>
- <br><br><div><b>Canned Attachments</b> (optional) <font class="error"> <?php echo $errors['files']; ?></font></div>
+ <br><br><div><b>Canned Attachments</b> (optional) <i class="help-tip icon-question-sign" href="#canned_attachments"></i><font class="error"> <?php echo $errors['files']; ?></font></div>
<?php
if($canned && ($files=$canned->attachments->getSeparates())) {
echo '<div id="canned_attachments"><span class="faded">Uncheck to delete the attachment on submit</span><br>';
diff --git a/include/staff/cannedresponses.inc.php b/include/staff/cannedresponses.inc.php
index 59161ac0bfd66620695b3951d359d9719e49e854..39a8b75ee2b3ee30c17a4ecb01c30dfecf03d6dd 100644
--- a/include/staff/cannedresponses.inc.php
+++ b/include/staff/cannedresponses.inc.php
@@ -48,7 +48,7 @@ else
?>
<div style="width:700px;padding-top:5px; float:left;">
- <h2>Canned Responses <i class="help-tip icon-question-sign" href="#canned_responses_table"></i></h2>
+ <h2>Canned Responses <i class="help-tip icon-question-sign" href="#canned_responses"></i></h2>
</div>
<div style="float:right;text-align:right;padding-top:5px;padding-right:5px;">
<b><a href="canned.php?a=add" class="Icon newReply">Add New Response</a></b></div>
diff --git a/include/staff/directory.inc.php b/include/staff/directory.inc.php
index 67289b97e4ac4f48972d55aae3c72063fdc17018..b922451076e984c61b95e870db888000bf2a1da9 100644
--- a/include/staff/directory.inc.php
+++ b/include/staff/directory.inc.php
@@ -92,7 +92,7 @@ else
$showing='No staff members found!';
?>
<table class="list" border="0" cellspacing="1" cellpadding="0" width="940">
- <caption><?php echo $showing; ?> <i class="help-tip icon-question-sign" href="#showing"></i></caption>
+ <caption><?php echo $showing; ?></caption>
<thead>
<tr>
<th width="160"><a <?php echo $name_sort; ?> href="directory.php?<?php echo $qstr; ?>&sort=name">Name</a></th>
diff --git a/include/staff/email.inc.php b/include/staff/email.inc.php
index 9be4743438cabc722855b8c2f73eb726995a9ea4..6f9079c0963a9f6d925b70b42c27d0f3cf8063a7 100644
--- a/include/staff/email.inc.php
+++ b/include/staff/email.inc.php
@@ -125,17 +125,17 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</tr>
<tr>
<td width="180">
- Auto-response
+ Auto-Response
</td>
<td>
- <input type="checkbox" name="noautoresp" value="1" <?php echo $info['noautoresp']?'checked="checked"':''; ?> >
+ <label><input type="checkbox" name="noautoresp" value="1" <?php echo $info['noautoresp']?'checked="checked"':''; ?> >
<strong>Disable</strong> new ticket auto-response for this
- email. Override global and dept. settings.
+ email. Override global and dept. settings.</label>
</td>
</tr>
<tr>
<th colspan="2">
- <em><strong>Login Information:</strong> <i class="help-tip icon-question-sign" href="#login_information"></i></em>
+ <em><strong>Login Information</strong> <i class="help-tip icon-question-sign" href="#login_information"></i></em>
</th>
</tr>
<tr>
@@ -161,14 +161,14 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</tr>
<tr>
<th colspan="2">
- <em><strong>Mail Account</strong>: Optional setting for fetching incoming emails. Mail fetching must be enabled with autocron active or external cron setup. <font class="error"> <?php echo $errors['mail']; ?></font></em>
+ <em><strong>Mail Account</strong> <i class="help-tip icon-question-sign" href="#mail_account"></i> <font class="error"> <?php echo $errors['mail']; ?></font></em>
</th>
</tr>
<tr><td>Status</td>
<td>
- <label><input type="radio" name="mail_active" value="1" <?php echo $info['mail_active']?'checked="checked"':''; ?> /><strong>Enable</strong></label>
+ <label><input type="radio" name="mail_active" value="1" <?php echo $info['mail_active']?'checked="checked"':''; ?> /> Enable</label>
- <label><input type="radio" name="mail_active" value="0" <?php echo !$info['mail_active']?'checked="checked"':''; ?> />Disable</label>
+ <label><input type="radio" name="mail_active" value="0" <?php echo !$info['mail_active']?'checked="checked"':''; ?> /> Disable</label>
<font class="error"> <?php echo $errors['mail_active']; ?></font>
</td>
</tr>
@@ -216,26 +216,28 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</tr>
<tr><td valign="top">Fetched Emails</td>
<td>
- <input type="radio" name="postfetch" value="archive" <?php echo ($info['postfetch']=='archive')? 'checked="checked"': ''; ?> >
- Move to: <input type="text" name="mail_archivefolder" size="20" value="<?php echo $info['mail_archivefolder']; ?>"/> folder.
+ <label><input type="radio" name="postfetch" value="archive" <?php echo ($info['postfetch']=='archive')? 'checked="checked"': ''; ?> >
+ Move to: <input type="text" name="mail_archivefolder" size="20" value="<?php echo $info['mail_archivefolder']; ?>"/> folder.</label>
<font class="error"> <?php echo $errors['mail_folder']; ?></font>
- <input type="radio" name="postfetch" value="delete" <?php echo ($info['postfetch']=='delete')? 'checked="checked"': ''; ?> >
- Delete fetched emails
- <input type="radio" name="postfetch" value="" <?php echo (isset($info['postfetch']) && !$info['postfetch'])? 'checked="checked"': ''; ?> >
- Do nothing (Not recommended)
- <br><em>Moving fetched emails to a backup folder is highly recommended.</em> <font class="error"><?php echo $errors['postfetch']; ?></font>
+ <label><input type="radio" name="postfetch" value="delete" <?php echo ($info['postfetch']=='delete')? 'checked="checked"': ''; ?> >
+ Delete fetched emails </label>
+
+ <label><input type="radio" name="postfetch" value="" <?php echo (isset($info['postfetch']) && !$info['postfetch'])? 'checked="checked"': ''; ?> >
+ Do nothing (Not recommended) </label>
+ <br /><em>Moving fetched emails to a backup folder is highly recommended.</em> <font class="error"><?php echo $errors['postfetch']; ?></font>
</td>
</tr>
<tr>
<th colspan="2">
- <em><strong>SMTP Settings</strong>: When enabled the <b>email account</b> will use SMTP server instead of internal PHP mail() function for outgoing emails. <font class="error"> <?php echo $errors['smtp']; ?></font></em>
+ <em><strong>SMTP Settings</strong> <i class="help-tip icon-question-sign" href="#smtp_settings"></i> <font class="error"> <?php echo $errors['smtp']; ?></font></em>
</th>
</tr>
<tr><td>Status</td>
<td>
- <label><input type="radio" name="smtp_active" value="1" <?php echo $info['smtp_active']?'checked':''; ?> />Enable</label>
- <label><input type="radio" name="smtp_active" value="0" <?php echo !$info['smtp_active']?'checked':''; ?> />Disable</label>
+ <label><input type="radio" name="smtp_active" value="1" <?php echo $info['smtp_active']?'checked':''; ?> /> Enable</label>
+
+ <label><input type="radio" name="smtp_active" value="0" <?php echo !$info['smtp_active']?'checked':''; ?> /> Disable</label>
<font class="error"> <?php echo $errors['smtp_active']; ?></font>
</td>
</tr>
@@ -249,21 +251,22 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
<font class="error"> <?php echo $errors['smtp_port']; ?></font>
</td>
</tr>
- <tr><td>Authentication Required?</td>
+ <tr><td>Authentication Required</td>
<td>
<label><input type="radio" name="smtp_auth" value="1"
- <?php echo $info['smtp_auth']?'checked':''; ?> />Yes</label>
+ <?php echo $info['smtp_auth']?'checked':''; ?> /> Yes</label>
+
<label><input type="radio" name="smtp_auth" value="0"
- <?php echo !$info['smtp_auth']?'checked':''; ?> />NO</label>
+ <?php echo !$info['smtp_auth']?'checked':''; ?> /> No</label>
<font class="error"> <?php echo $errors['smtp_auth']; ?></font>
</td>
</tr>
<tr>
- <td>Allow Header Spoofing?</td>
+ <td>Allow Header Spoofing</td>
<td>
- <input type="checkbox" name="smtp_spoofing" value="1" <?php echo $info['smtp_spoofing'] ?'checked="checked"':''; ?>>
- Allow email header spoofing <em>(only applies to emails being sent through this account)</em>
+ <label><input type="checkbox" name="smtp_spoofing" value="1" <?php echo $info['smtp_spoofing'] ?'checked="checked"':''; ?>>
+ Allow email header spoofing <em>(only applies to emails being sent through this account)</em></label>
</td>
</tr>
<tr>
diff --git a/include/staff/faq-categories.inc.php b/include/staff/faq-categories.inc.php
index 46095c2b54ff659c12f9133c83a8b82fd519cf88..2ba6fa343bab5c85593ea845e852c0da271ecf81 100644
--- a/include/staff/faq-categories.inc.php
+++ b/include/staff/faq-categories.inc.php
@@ -2,7 +2,7 @@
if(!defined('OSTSTAFFINC') || !$thisstaff) die('Access Denied');
?>
-<h2>Frequently Asked Questions</h2>
+<h2>Frequently Asked Questions <i class="help-tip icon-question-sign" href="#page_header"></i></h2>
<form id="kbSearch" action="kb.php" method="get">
<input type="hidden" name="a" value="search">
<div>
@@ -100,7 +100,7 @@ if($_REQUEST['q'] || $_REQUEST['cid'] || $_REQUEST['topicId']) { //Search.
.' GROUP BY cat.category_id '
.' ORDER BY cat.name';
if(($res=db_query($sql)) && db_num_rows($res)) {
- echo '<div>Click on the category to browse FAQs.</div>
+ echo '<div>Click on a category to add new FAQs or manage its existing FAQs. </div>
<ul id="kb">';
while($row=db_fetch_array($res)) {
diff --git a/include/staff/faq.inc.php b/include/staff/faq.inc.php
index 8f412bdb69d27a4461dad20cd1f43aebe14b723a..56fa42dd62a6fadbbf8cf4169a005dd24d48a4c6 100644
--- a/include/staff/faq.inc.php
+++ b/include/staff/faq.inc.php
@@ -74,8 +74,7 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
</tr>
<tr>
<td colspan=2>
- <div><b>Listing Type</b>:
- <span class="faded">Published questions are listed on public knowledgebase if the parent category is public.</span></div>
+ <div><b>Listing Type</b>: <i class="help-tip icon-question-sign" href="#listing_type"></i></div>
<input type="radio" name="ispublished" value="1" <?php echo $info['ispublished']?'checked="checked"':''; ?>>Public (publish)
<input type="radio" name="ispublished" value="0" <?php echo !$info['ispublished']?'checked="checked"':''; ?>>Internal (private)
diff --git a/include/staff/settings-emails.inc.php b/include/staff/settings-emails.inc.php
index aa2f653b7e65631d32d3c230c219b60cfef05eb9..a904af89caf0558201c1dcb5571802bafd056687 100644
--- a/include/staff/settings-emails.inc.php
+++ b/include/staff/settings-emails.inc.php
@@ -99,21 +99,20 @@ if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin() || !$config)
<td width="180">Strip Quoted Reply:</td>
<td>
<input type="checkbox" name="strip_quoted_reply" <?php echo $config['strip_quoted_reply'] ? 'checked="checked"':''; ?>>
- <em>(depends on the reply separator tag set below)</em>
+ Enable <i class="help-tip icon-question-sign" href="#strip_quoted_reply"></i>
<font class="error"> <?php echo $errors['strip_quoted_reply']; ?></font>
</td>
</tr>
<tr>
<td width="180">Reply Separator Tag:</td>
<td><input type="text" name="reply_separator" value="<?php echo $config['reply_separator']; ?>">
- <font class="error"> <?php echo $errors['reply_separator']; ?></font>
+ <font class="error"> <?php echo $errors['reply_separator']; ?></font> <i class="help-tip icon-question-sign" href="#reply_separator_tag"></i>
</td>
</tr>
<tr>
<td width="180">Emailed Tickets Priority:</td>
<td>
- <input type="checkbox" name="use_email_priority" value="1" <?php echo $config['use_email_priority'] ?'checked="checked"':''; ?> >
- <em>(Use email priority when available)</em>
+ <input type="checkbox" name="use_email_priority" value="1" <?php echo $config['use_email_priority'] ?'checked="checked"':''; ?> > Enable
<i class="help-tip icon-question-sign" href="#emailed_tickets_priority"></i>
</td>
</tr>
diff --git a/include/staff/settings-system.inc.php b/include/staff/settings-system.inc.php
index 814f3685349ed59308e408491f90aef951120b5b..77c80619b2ab17a9d8ab5b0aea1593c8b342e691 100644
--- a/include/staff/settings-system.inc.php
+++ b/include/staff/settings-system.inc.php
@@ -12,7 +12,7 @@ $gmtime = Misc::gmtime();
<tr>
<th colspan="2">
<h4>System Settings & Preferences</h4>
- <em><b>General Settings</b>: Offline mode will disable client interface and only allow admins to login to Staff Control Panel.</em>
+ <em><b>General Settings</b> <i class="help-tip icon-question-sign" href="#general_settings"></i></em>
</th>
</tr>
</thead>
@@ -21,8 +21,8 @@ $gmtime = Misc::gmtime();
<tr>
<td width="220" class="required">Helpdesk Status:</td>
<td>
- <input type="radio" name="isonline" value="1" <?php echo $config['isonline']?'checked="checked"':''; ?> /><b>Online</b> (Active)
- <input type="radio" name="isonline" value="0" <?php echo !$config['isonline']?'checked="checked"':''; ?> /><b>Offline</b> (Disabled)
+ <label><input type="radio" name="isonline" value="1" <?php echo $config['isonline']?'checked="checked"':''; ?> /> <b>Online</b> </label>
+ <label><input type="radio" name="isonline" value="0" <?php echo !$config['isonline']?'checked="checked"':''; ?> /> <b>Offline</b></label>
<font class="error"> <?php echo $config['isoffline']?'osTicket offline':''; ?></font>
<i class="help-tip icon-question-sign" href="#helpdesk_status"></i>
</td>
diff --git a/include/staff/settings-tickets.inc.php b/include/staff/settings-tickets.inc.php
index e8580cdb09aae25417cf9ed1f02fd45370e37517..d970bc95986088b1093764c2ca1b8188a6e13d8e 100644
--- a/include/staff/settings-tickets.inc.php
+++ b/include/staff/settings-tickets.inc.php
@@ -69,26 +69,24 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
</td>
</tr>
<tr>
- <td>Ticket Auto-lock Time:</td>
+ <td>Agent Collision Avoidance Duration:</td>
<td>
<input type="text" name="autolock_minutes" size=4 value="<?php echo $config['autolock_minutes']; ?>">
- <font class="error"><?php echo $errors['autolock_minutes']; ?></font> <i class="help-tip icon-question-sign" href="#ticket_auto_lock_priority"></i>
+ <font class="error"><?php echo $errors['autolock_minutes']; ?></font> minutes <i class="help-tip icon-question-sign" href="#agent_collision_avoidance"></i>
</td>
</tr>
<tr>
<td>Human Verification:</td>
<td>
<input type="checkbox" name="enable_captcha" <?php echo $config['enable_captcha']?'checked="checked"':''; ?>>
- Enable CAPTCHA on new web tickets.<em>(requires GDLib)</em> <font class="error"> <?php echo $errors['enable_captcha']; ?></font><br/> <i class="help-tip icon-question-sign" href="#human_verification"></i>
+ Enable CAPTCHA on new web tickets.<em>(requires GDLib)</em> <font class="error"> <?php echo $errors['enable_captcha']; ?></font> <i class="help-tip icon-question-sign" href="#human_verification"></i>
</td>
</tr>
<tr>
<td>Claim Tickets:</td>
<td>
<input type="checkbox" name="auto_claim_tickets" <?php echo $config['auto_claim_tickets']?'checked="checked"':''; ?>>
- Auto-assign unassigned tickets on response <i class="help-tip icon-question-sign" href="#claim_tickets"></i>
- <!-- Help Tip:
- Reopened tickets are always assigned to the last respondent -->
+ Enable <i class="help-tip icon-question-sign" href="#claim_tickets"></i>
</td>
</tr>
<tr>
diff --git a/include/staff/syslogs.inc.php b/include/staff/syslogs.inc.php
index 34c09a50f52dd8de2c3ec875651c46bbfb92dabb..13cb38cf8e52f97978f7cb5dbaf8446a36916231 100644
--- a/include/staff/syslogs.inc.php
+++ b/include/staff/syslogs.inc.php
@@ -83,16 +83,16 @@ else
$showing='No logs found!';
?>
-<h2>System Logs</h2>
+<h2>System Logs <i class="help-tip icon-question-sign" href="#system_logs"></i></h2>
<div id='filter' >
<form action="logs.php" method="get">
<div style="padding-left:2px;">
- <b>Date Span</b>:
+ <b>Date Span</b> <i class="help-tip icon-question-sign" href="#date_span"></i>
From <input class="dp" id="sd" size=15 name="startDate" value="<?php echo Format::htmlchars($_REQUEST['startDate']); ?>" autocomplete=OFF>
to
<input class="dp" id="ed" size=15 name="endDate" value="<?php echo Format::htmlchars($_REQUEST['endDate']); ?>" autocomplete=OFF>
- Type:
+ Type <i class="help-tip icon-question-sign" href="#type"></i>
<select name='type'>
<option value="" selected>All</option>
<option value="Error" <?php echo ($type=='Error')?'selected="selected"':''; ?>>Errors</option>
diff --git a/include/staff/template.inc.php b/include/staff/template.inc.php
index 0da57c3808ce3d948f80e1cf757040cfcdc3d585..41a7c1b90c140bea8edf4706f629391c4d6c17ac 100644
--- a/include/staff/template.inc.php
+++ b/include/staff/template.inc.php
@@ -50,8 +50,9 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
Status:
</td>
<td>
- <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong>Active</strong>
- <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
+ <label><input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong> Active</strong></label>
+
+ <label><input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>> Disabled</label>
<span class="error">* <?php echo $errors['isactive']; ?></span> <i class="help-tip icon-question-sign" href="#status"></i>
</td>
</tr>
@@ -140,8 +141,8 @@ $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
}
?>
</select>
- <span class="error">* <?php echo $errors['tpl_id']; ?></span>
- <em>(select an existing template to copy and edit it thereafter) <i class="help-tip icon-question-sign" href="#template_to_clone"></i></em>
+ <span class="error">* <?php echo $errors['tpl_id']; ?></span><i class="help-tip icon-question-sign" href="#template_to_clone"></i>
+ <em>Select an existing template to copy and edit thereafter.</em>
</td>
</tr>
<?php } ?>
diff --git a/include/staff/templates/org-lookup.tmpl.php b/include/staff/templates/org-lookup.tmpl.php
index a7c82f5daa4f40149b2bd802df2eb3cb8b7374ee..370310dd13e217f038927e83d55190cf687a6bbb 100644
--- a/include/staff/templates/org-lookup.tmpl.php
+++ b/include/staff/templates/org-lookup.tmpl.php
@@ -3,9 +3,9 @@
if (!$info['title'])
$info['title'] = 'Organization Lookup';
-$msg_info = 'Search existing organizations or add a new one';
+$msg_info = 'Search existing organizations or add a new one.';
if ($info['search'] === false)
- $msg_info = 'Complete the form below to add a new organization';
+ $msg_info = 'Complete the form below to add a new organization.';
?>
<div id="the-lookup-form">
diff --git a/scp/css/scp.css b/scp/css/scp.css
index 77d55671c4310f316f64b67f5db665c0844652db..cd76d90054025a398305b3742b1916177c8a281f 100644
--- a/scp/css/scp.css
+++ b/scp/css/scp.css
@@ -1773,7 +1773,7 @@ table.custom-info td {
font-weight: bold;
text-transform: capitalize;
}
-.doc-desc-option {
+.doc-desc-opt {
font-style: italic;
}
diff --git a/scp/emailtest.php b/scp/emailtest.php
index 266f2ac143c652b35f665c92fa6096b9843d2a53..17af9a364eacd056e1e8c96b39e916d734f5d4e9 100644
--- a/scp/emailtest.php
+++ b/scp/emailtest.php
@@ -60,7 +60,7 @@ require(STAFFINC_DIR.'header.inc.php');
<thead>
<tr>
<th colspan="2">
- <em>Emails delivery depends on your server settings (php.ini) and/or email SMTP configuration.</em>
+ <em>Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established. <i class="help-tip icon-question-sign" href="#test_outgoing_email"></i></em>
</th>
</tr>
</thead>
diff --git a/scp/faq.php b/scp/faq.php
index 75b7356e44114759ca1acc4a05f12c6ba58a27ad..3e9d2c643e535e9e9e029c45de03d98525170413 100644
--- a/scp/faq.php
+++ b/scp/faq.php
@@ -94,12 +94,15 @@ if($faq) {
$inc='faq-view.inc.php';
if($_REQUEST['a']=='edit' && $thisstaff->canManageFAQ())
$inc='faq.inc.php';
+ $tip_namespace = 'knowledgebase.addnew_faq';
}elseif($_REQUEST['a']=='add' && $thisstaff->canManageFAQ()) {
$inc='faq.inc.php';
+ $tip_namespace = 'knowledgebase.addnew_faq';
} elseif($category && $_REQUEST['a']!='search') {
$inc='faq-category.inc.php';
}
$nav->setTabActive('kbase');
+$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />');
require_once(STAFFINC_DIR.'header.inc.php');
require_once(STAFFINC_DIR.$inc);
require_once(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/kb.php b/scp/kb.php
index 4f2bc33518fd0df9f62018ef14c9e325f33ce96e..365ec15644ea6569ec109403fc510255ab7668a1 100644
--- a/scp/kb.php
+++ b/scp/kb.php
@@ -24,6 +24,7 @@ if($category && $_REQUEST['a']!='search') {
$inc='faq-category.inc.php';
}
$nav->setTabActive('kbase');
+$ost->addExtraHeader('<meta name="tip-namespace" content="knowledgebase.faqs" />');
require_once(STAFFINC_DIR.'header.inc.php');
require_once(STAFFINC_DIR.$inc);
require_once(STAFFINC_DIR.'footer.inc.php');
diff --git a/scp/tickets.php b/scp/tickets.php
index aff50785f9fe3a1bf5b71c69f07b709f084b8a1f..9aebe65e154fda66c95edd7a97e2cc0c169e5411 100644
--- a/scp/tickets.php
+++ b/scp/tickets.php
@@ -622,7 +622,7 @@ if($ticket) {
}
$ost->addExtraHeader('<script type="text/javascript" src="js/ticket.js"></script>');
-$ost->addExtraHeader('<meta name="tip-namespace" content="tickets.open" />');
+$ost->addExtraHeader('<meta name="tip-namespace" content="tickets.queue" />');
require_once(STAFFINC_DIR.'header.inc.php');
require_once(STAFFINC_DIR.$inc);
require_once(STAFFINC_DIR.'footer.inc.php');