diff --git a/include/class.ticket.php b/include/class.ticket.php index 17d2c56b3545733d3569261eacb1d8bd79328070..53614c5a5828e2e95e60c9bed1d9655927c6cdeb 100644 --- a/include/class.ticket.php +++ b/include/class.ticket.php @@ -1651,6 +1651,14 @@ class Ticket { $this->logNote('Ticket Updated', $vars['note'], $thisstaff); $this->reload(); + //Clear overdue flag if duedate or SLA changes and the ticket is no longer overdue. + if($this->isOverdue() + && (!$this->getEstDueDate() //Duedate + SLA cleared + || Misc::db2gmtime($this->getEstDueDate()) > Misc::gmtime() //New due date in the future. + )) { + $this->clearOverdue(); + } + return true; }