From b06d550c7215a1fd8ea04fe6b1a271c0ed763374 Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@osticket.com>
Date: Wed, 8 Jul 2015 14:05:19 +0000
Subject: [PATCH] Task email templates
---
include/class.template.php | 25 ++++++++++++++++--
include/class.variable.php | 3 ++-
.../templates/email/task.activity.alert.yaml | 26 ++-----------------
.../templates/email/task.activity.notice.yaml | 9 +++----
.../en_US/templates/email/task.alert.yaml | 2 +-
.../email/task.assignment.alert.yaml | 15 +----------
.../templates/email/task.overdue.alert.yaml | 6 ++---
7 files changed, 34 insertions(+), 52 deletions(-)
diff --git a/include/class.template.php b/include/class.template.php
index f3a459f6d..bc998c851 100644
--- a/include/class.template.php
+++ b/include/class.template.php
@@ -136,32 +136,49 @@ class EmailTemplateGroup {
'group'=>'c.task',
'name'=>/* @trans */ 'New Task Alert',
'desc'=>/* @trans */ 'Alert sent to agents, if enabled, on new task.',
+ 'context' => array(
+ 'task', 'recipient', 'message',
+ ),
),
'task.activity.notice' => array(
'group'=>'c.task',
'name'=>/* @trans */ 'New Activity Notice',
- 'desc'=>/* @trans */ 'Template used to notify collaborators on task activity.'
+ 'desc'=>/* @trans */ 'Template used to notify collaborators on task activity.',
+ 'context' => array(
+ 'task', 'signature', 'message', 'poster', 'recipient',
+ ),
),
'task.activity.alert'=>array(
'group'=>'c.task',
'name'=>/* @trans */ 'New Activity Alert',
'desc'=>/* @trans */ 'Alert sent to selected agents, if enabled, on new activity.',
-
+ 'context' => array(
+ 'task', 'recipient', 'note', 'comments', 'activity',
+ ),
),
'task.assignment.alert' => array(
'group'=>'c.task',
'name'=>/* @trans */ 'Task Assignment Alert',
'desc'=>/* @trans */ 'Alert sent to agents on task assignment.',
+ 'context' => array(
+ 'task', 'recipient', 'comments', 'assignee', 'assigner',
+ ),
),
'task.transfer.alert'=>array(
'group'=>'c.task',
'name'=>/* @trans */ 'Task Transfer Alert',
'desc'=>/* @trans */ 'Alert sent to agents on task transfer.',
+ 'context' => array(
+ 'task', 'recipient', 'note', 'comments', 'activity',
+ ),
),
'task.overdue.alert'=>array(
'group'=>'c.task',
'name'=>/* @trans */ 'Overdue Task Alert',
'desc'=>/* @trans */ 'Alert sent to agents on stale or overdue task.',
+ 'context' => array(
+ 'task', 'recipient', 'comments',
+ ),
),
);
@@ -337,6 +354,10 @@ class EmailTemplateGroup {
return $this->getMsgTemplate('task.alert');
}
+ function getTaskActivityAlertMsgTemplate() {
+ return $this->getMsgTemplate('task.activity.alert');
+ }
+
function getTaskActivityNoticeMsgTemplate() {
return $this->getMsgTemplate('task.activity.notice');
}
diff --git a/include/class.variable.php b/include/class.variable.php
index 8c10fc61c..76acb1d0f 100644
--- a/include/class.variable.php
+++ b/include/class.variable.php
@@ -262,7 +262,7 @@ class VariableReplacer {
return false;
$contextTypes = array(
- 'activity' => __('Type of recent activity'),
+ 'activity' => array('class' => 'ThreadActivity', 'desc' => __('Type of recent activity')),
'assignee' => array('class' => 'Staff', 'desc' => __('Assigned agent/team')),
'assigner' => array('class' => 'Staff', 'desc' => __('Agent performing the assignment')),
'comments' => __('Assign/transfer comments'),
@@ -276,6 +276,7 @@ class VariableReplacer {
'signature' => 'Selected staff or department signature',
'staff' => array('class' => 'Staff', 'desc' => 'Agent originating the activity'),
'ticket' => array('class' => 'Ticket', 'desc' => 'The ticket'),
+ 'task' => array('class' => 'Task', 'desc' => 'The task'),
'user' => array('class' => 'User', 'desc' => __('Message recipient')),
);
$context = array();
diff --git a/include/i18n/en_US/templates/email/task.activity.alert.yaml b/include/i18n/en_US/templates/email/task.activity.alert.yaml
index 82e7c4ce0..5c94582ed 100644
--- a/include/i18n/en_US/templates/email/task.activity.alert.yaml
+++ b/include/i18n/en_US/templates/email/task.activity.alert.yaml
@@ -13,34 +13,12 @@ notes: |
or visits the web portal and posts a new message there.
subject: |
- New Activity Alert
+ Task Activity [#%{task.number}] - %{activity.title}
body: |
<h3><strong>Hi %{recipient.name},</strong></h3>
- New message appended to task <a
- href="%{ticket.staff_link}">#%{task.number}</a>
+ Task <a href="%{task.staff_link}">#%{task.number}</a> updated: %{activity.description}
<br>
<br>
- <table>
- <tbody>
- <tr>
- <td>
- <strong>Title</strong>:
- </td>
- <td>
- %{task.title}
- </td>
- </tr>
- <tr>
- <td>
- <strong>Department</strong>:
- </td>
- <td>
- %{task.dept.name}
- </td>
- </tr>
- </tbody>
- </table>
- <br>
%{message}
<br>
<br>
diff --git a/include/i18n/en_US/templates/email/task.activity.notice.yaml b/include/i18n/en_US/templates/email/task.activity.notice.yaml
index 45d1e3e51..750e4a09c 100644
--- a/include/i18n/en_US/templates/email/task.activity.notice.yaml
+++ b/include/i18n/en_US/templates/email/task.activity.notice.yaml
@@ -5,7 +5,7 @@
#
---
notes: |
- Notice sent to collaborators on task activity e.g note or message.
+ Notice sent to collaborators on task activity e.g reply or message.
subject: |
Re: %{task.title} [#%{task.number}]
@@ -20,9 +20,6 @@ body: |
<br>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; text-align: center;">
- <em>You're getting this email because you are a collaborator
- on task <a href="%{recipient.task_link}" style="color: rgb(84, 141, 212);"
- >#%{task.number}</a>. To participate, simply reply to this email
- or <a href="%{recipient.task_link}" style="color: rgb(84, 141, 212);"
- >click here</a> for a complete archive of the task thread.</em>
+ <em>You're getting this email because you are a collaborator on task
+ #%{task.number}. To participate, simply reply to this email.</em>
</div>
diff --git a/include/i18n/en_US/templates/email/task.alert.yaml b/include/i18n/en_US/templates/email/task.alert.yaml
index 08e311fe0..ee6760803 100644
--- a/include/i18n/en_US/templates/email/task.alert.yaml
+++ b/include/i18n/en_US/templates/email/task.alert.yaml
@@ -12,7 +12,7 @@ subject: |
New Task Alert
body: |
<h2>Hi %{recipient.name},</h2>
- New task #%{task.number} created
+ New task <a href="%{task.staff_link}">#%{task.number}</a> created
<br>
<br>
<table>
diff --git a/include/i18n/en_US/templates/email/task.assignment.alert.yaml b/include/i18n/en_US/templates/email/task.assignment.alert.yaml
index 4c509b08b..2a8684c51 100644
--- a/include/i18n/en_US/templates/email/task.assignment.alert.yaml
+++ b/include/i18n/en_US/templates/email/task.assignment.alert.yaml
@@ -1,7 +1,7 @@
#
# Email template: task.assignment.alert.yaml
#
-# Sent to agents when a ticket is assigned to them or the team to which
+# Sent to agents when a task is assigned to them or the team to which
# they belong.
# Use %{assigner} to distinguish who made the assignment.
#
@@ -18,19 +18,6 @@ body: |
assigned to you by %{assigner.name.short}
<br>
<br>
- <table>
- <tbody>
- <tr>
- <td>
- <strong>Title</strong>:
- </td>
- <td>
- %{task.title}
- </td>
- </tr>
- </tbody>
- </table>
- <br>
%{comments}
<br>
<br>
diff --git a/include/i18n/en_US/templates/email/task.overdue.alert.yaml b/include/i18n/en_US/templates/email/task.overdue.alert.yaml
index 0b48a7337..05a8573d3 100644
--- a/include/i18n/en_US/templates/email/task.overdue.alert.yaml
+++ b/include/i18n/en_US/templates/email/task.overdue.alert.yaml
@@ -2,14 +2,12 @@
# Email template: task.overdue.alert.yaml
#
# Sent to agents when a tasks transitions to overdue in the system.
-# Overdue tasks occur based on set due-date as well as the SLA
-# defined for the task.
+# Overdue tasks occur based on set due-date.
#
---
notes: |
Sent to agents when a task transitions to overdue in the system.
- Overdue tasks occur based on the set due-date as well as the SLA
- defined for the task.
+ Overdue tasks occur based on the set due-date.
subject: |
Stale Task Alert
--
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